CCNA
Collaboration
210-065

CIVND Official Cert Guide

BRIAN MORGAN, CCIE No. 4865
JASON BALL

Cisco Press
800 East 96th Street
Indianapolis, IN 46240

ii

CCNA Collaboration 210-065 CIVND Official Cert Guide

CCNA Collaboration CIVND 210-065 Official Cert Guide
Brian Morgan, CCIE No. 4865, and Jason Ball
Copyright © 2016 Cisco Systems, Inc.
Published by:
Cisco Press
800 East 96th Street
Indianapolis, IN 46240 USA
All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means,
electronic or mechanical, including photocopying, recording, or by any information storage and retrieval
system, without written permission from the publisher, except for the inclusion of brief quotations in a
review.
First Printing November 2015
Library of Congress Cataloging-in-Publication Number: 2015945796
ISBN-13: 978-1-58714-442-4
ISBN-10: 1-58714-442-5

Warning and Disclaimer
This book is designed to provide information about the CCNA Collaboration CIVND 210-065 exam.
Every effort has been made to make this book as complete and as accurate as possible, but no warranty
or fitness is implied.
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The opinions expressed in this book belong to the author and are not necessarily those of
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Trademark Acknowledgments
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iii

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CCNA Collaboration 210-065 CIVND Official Cert Guide

About the Authors
Brian Morgan, CCIE No. 4865, is a consulting systems engineer with Cisco specializing in collaboration technologies. In over 20 years in the networking industry, he has
performed in a number of roles, including pre- and post-sales engineering, network consultant, Certified Cisco Systems Instructor, and engineering director for a telecommunications company. When he is not spending time with family and friends, Brian enjoys
working with local high school and college students participating in local Cisco Network
Academy programs, as well as STEM and FIRST Robotics programs in North Texas.
Jason Ball is married to his beautiful bride of 18 years, Siobhan Ball. They have two
children, Isaac and Maureen. Both children have caught his passion for the technology
industry. They are both involved in a robotics program through FIRST Lego League,
with his wife coaching both their teams. Through this program, they learn skills like programming, electrical engineering, mechanical engineering, civil engineering, and other
skills like gracious professionalism. Outside of this program, his daughter is getting into
software design, and his son is taking courses through North Carolina State University
called Young Engineers, offered for children between 12 and 18 years of age, where he
is furthering his IT skills.
Jason was a slow starter in the IT industry. His beginnings date back to 1989 with an
opportunity to work with audio/video systems. In 1993, his focus changed to public
speaking. He traveled around for many different types of speaking engagements, encountering groups of varying ages. In 2003, he was introduced to multicast media. This unfamiliar and exciting opportunity rekindled a desire for involvement in technology.
In 2009, a new opportunity presented itself. Jason was recently unemployed when a connection with Scott Waschler, an employee at TANDBERG, opened a door to contract
as a technical trainer. In May 2010, Cisco purchased TANDBERG, and a new world of
technology emerged. This is a journey that will never end, and Jason is continually hungry to learn all he can and to share that knowledge with others who are also eager to
learn.
Jason currently works for Compass Business Solutions, a Learning Partner of Cisco.
Compass specializes in teaching Collaboration-related courses, including CIVND 2. He
holds many certifications, most of which are with Cisco. His current certifications with
Cisco include CCNA Route/Switch, CCDA, CCSI, CCNA Video, CCNA Voice, CCNA
Collaboration, CCNP Voice, CCNP Collaboration, CSE, LVCI, BACI, Cisco Video
Network Specialist, and TVS Certified Specialist.

About the Technical Reviewers v

About the Technical Reviewers
Jhun DeLeon is an industry veteran when it comes to voice, video, and data networking,
having deployed numerous complex TelePresence/videoconferencing projects for large
companies with global presence. When Cisco started selling TelePresence solutions, Jhun
shifted his focus to TelePresence, or what is called collaboration. Jhun worked at Cisco
System as a voice engineer working on unified communications. After Cisco, Jhun has
worked with Cisco Partners doing design, architecture, and implementation of unified
communications, TelePresence, videoconferencing, digital signage, and physical video
surveillance.
Marcello Federico is a technical leader in the Cisco Collaboration Technology group,
focused on video technologies and collaboration APIs. He is currently a consulting systems engineer covering the Pacific Northwest Enterprise segment where he works with
his customers on creating their unified communications architecture and strategy. Prior
to Cisco, Marcello held various systems engineering roles focused on the Enterprise,
selling DSP media processing blades, software SDKs, and API stacks. Marcello graduated
from the University of Western Ontario and obtained a degree in computer science with
a specialization in software engineering. He loves to write code and continues to learn
about the latest programming techniques and how to apply them to the Cisco collaboration APIs. He lives in Seattle, WA with his wife, Denise; children, Domenic and Cole;
and his trusty old cattle dog, Chester. In his spare time he enjoys playing soccer and golf
and spending time with his family.

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CCNA Collaboration 210-065 CIVND Official Cert Guide

Dedications
Brian Morgan: This book is dedicated to Sunshine and the pursuit of much and more.

Jason Ball: To my wife, Siobhan. I couldn’t do what I do if you didn’t do what you do.

Acknowledgments

Acknowledgments
Brian Morgan: This book would not have been possible without the support and assistance of my awesome team in SLED West Collaboration, in particular Mike Popovich
and Luc Bouchard. Their willingness to accommodate the erratic schedule (and moodiness) that has accompanied the writing of this book has left me astounded.
A huge thank-you is not nearly sufficient for the efforts, patience, guidance, and professionalism of the editorial team: Brett Bartow and Christopher Cleveland.
Most of all, I want to thank my co-author, Jason Ball. He is, without a doubt, the master
of the diving catch.
Jason Ball: Special thanks must be given to James Lehto, who helped open the door for
me to write this book. My co-author, Brian Morgan, has proven to be a great asset and a
new friend. Thanks must also go out to Brett Bartow and Christopher Cleveland for their
patience and proficiency throughout this process.
My co-worker, Jeff Hubbard, has been an invaluable asset, sounding board, and punching bag for me to abuse while writing this book. If he had to hear me say “I’m writing
this book” one more time, I might have become the punching bag. You have proven to
be a great friend, and for that I am truly grateful.
Finally, I must acknowledge my wife. You have been more supportive than I could have
ever asked. You have carried the slack, encouraged me, and pressed me at exactly the
times that I needed it. The success of this book is as much to your credit as it is to mine.

vii

viii

CCNA Collaboration 210-065 CIVND Official Cert Guide

Contents at a Glance
Part I: Cisco Business Video Solutions
Chapter 1

Introduction to Cisco Video Communications

Chapter 2

Cisco Digital Media and Content Delivery

Chapter 3

Cisco Video Surveillance

Chapter 4

Cisco Collaboration Overview

Part II: Cisco IP Phones, Collaboration Endpoints and Software Clients
Chapter 5

Cisco IP Phones, Desk Endpoints, and Jabber Overview

Chapter 6

Configuring Cisco Unified IP Phones and Cisco Jabber

Part III: Cisco TelePresence Endpoints
Chapter 7

Cisco TelePresence Endpoint Characteristics

Chapter 8

Configuring Cisco TelePresence CTS Software-Based Endpoints

Chapter 9

Configuring Cisco DX Series Endpoints

Chapter 10

Configuring Cisco TelePresence TC Software-Based Endpoints

Chapter 11

Cisco Legacy Edge Architecture

Chapter 12

Operating and Troubleshooting Cisco TelePresence Endpoints

Part IV: Multipoint Calling
Chapter 13

Cisco Multipoint Solution

Chapter 14

Cisco TelePresence MCUs

Chapter 15

Cisco TelePresence Server

Chapter 16

Cisco TelePresence Management Suite (TMS)

Chapter 17

Cisco WebEx Solutions

Part V: Final Preparation
Chapter 18

Final Preparation

Appendix A

Answers to the “Do I Know This Already?” Quizzes

Appendix B

Exam Updates

Glossary

CD-Only Appendixes
Appendix C

Memory Tables

Appendix D

Memory Table Answer Key

Appendix E

Study Planner

Contents ix

Contents
Introduction xviii
Part I

Cisco Business Video Solutions

Chapter 1

Introduction to Video Communications
“Do I Know This Already?” Quiz
Foundation Topics

3

3

5

Video Use Cases 5
Video as an Extension of Telephony 5
Video Meetings and Conferences 6
Extending Video Communications to Teleworkers 6
Video Contact Center 7
Business-to-Business Video 7
Architectural Overview 8
Call Control 9
Endpoints 10
Conferencing 10
Collaboration Edge

11

Applications 12
Summary

13

Exam Preparation Tasks 13
Chapter 2

Cisco Digital Media and Content Delivery 15
“Do I Know This Already?” Quiz 15
Foundation Topics

18

Legacy Digital Media Architecture 18
Streaming Video
IPTV

19

20

Content Portals

20

Cisco Digital Media Suite

21

DMS Components 22
Cisco TCS

22

Cisco Digital Media Manager

23

Cisco Multimedia Experience Engine
Digital Media Players 28
Cisco Digital Signs

29

Cisco Cast 30
Cisco Show and Share

31

25

x CCNA Collaboration 210-065 CIVND Official Cert Guide Capture Transform Share 32 Enterprise Content Delivery System 33 Exam Preparation Tasks 34 Review All Key Topics 34 Complete the Tables and Lists from Memory Define Key Terms Chapter 3 34 35 Cisco Video Surveillance 37 “Do I Know This Already?” Quiz 37 Foundation Topics 40 Legacy CCTV Video-Surveillance Architecture Evolution 40 Cisco Physical Security Solution 42 Cisco Video-Surveillance Components 43 Input and Output Devices 43 Management 45 Storage 46 Interactive View Summary 47 50 Exam Preparation Tasks 51 Review All Key Topics 51 Complete the Tables and Lists from Memory Define Key Terms Chapter 4 51 Cisco Collaboration Overview 53 “Do I Know This Already?” Quiz 54 Foundation Topics 56 Legacy Videoconferencing 56 Early Transport 56 IP to the Rescue Early Call Control 57 59 Introducing Cisco Collaboration Solutions 61 Unified Communications 62 Customer Collaboration 62 Conferencing 63 Collaboration Endpoints 64 Cisco Collaboration Architecture 65 Call Control 66 Signaling 67 CAC 67 51 .

Contents Unified Dial Plan 68 VCS and Cisco Expressway 68 Endpoints 71 Gateways 72 Media Services 73 Scheduling and Management 75 Exam Preparation Tasks Review All Key Topics Define Key Terms 76 76 77 Part II Cisco IP Phones. and Jabber Overview “Do I Know This Already?” Quiz Foundation Topics 79 82 Cisco IP Phone Portfolio 82 Cisco 3900 Series Phones 82 Cisco 7800 Series Phones 84 Cisco 7900 Series Phones 85 7925G/7925G-EX/7926 IP Phones 86 7942G/7962G IP Phones 88 7945G/7965G/7975G IP Phones 92 Cisco 8800 Series Phones 95 Cisco 8811 IP Phone 96 Cisco 8831 IP Phone 97 Cisco 8841/8851/8861 IP Phones Cisco 8845/8865 IP Phones 97 101 Cisco 8900 Series Phones 105 Cisco 8945 IP Phone 105 Cisco 8961 IP Phone 106 Cisco 9900 Series Phones 109 Cisco 9951 IP Phone 109 Cisco 9971 IP Phone 110 Cisco Collaboration Desktop Endpoints 112 Cisco EX60 112 Cisco EX90 114 Cisco DX650 116 Cisco Jabber Software Clients 118 Cisco Jabber for Desktop 118 79 xi . and Software Clients Chapter 5 Cisco IP Phones. Collaboration Endpoints. Desk Endpoints.

xii CCNA Collaboration 210-065 CIVND Official Cert Guide Cisco Jabber for Tablet 120 Cisco Jabber for Smartphone 121 Exam Preparation Tasks 123 Review All Key Topics Define Key Terms Chapter 6 123 123 Configuring Cisco Unified IP Phones and Cisco Jabber 125 “Do I Know This Already?” Quiz 125 Foundation Topics 130 Cisco Collaboration Endpoint Protocol Overview 130 Cisco IP Phone Configuration 132 Auto-Registration 133 Manual Configuration 134 Cisco IP Phone Registration Process 137 Cisco Jabber Configuration 140 Cisco Jabber Installation and Registration Process Service Discovery 143 143 Login and Registration 148 Tuning 149 Cisco Collaboration Endpoint Status Verification 150 Exam Preparation Tasks 153 Review All Key Topics 153 Complete the Tables and Lists from Memory Define Key Terms 154 154 Part III Cisco TelePresence Endpoints Chapter 7 Cisco TelePresence Endpoint Characteristics 157 “Do I Know This Already?” Quiz 157 Foundation Topics 160 CTS Software-Based Endpoint Overview DX Endpoint Overview 160 162 TC Software-Based Endpoint Overview 163 Peripheral Device Overview 167 Cisco Intelligent Proximity for Content Sharing 168 Cisco Jabber Video for TelePresence Characteristics and Installation 169 Summary 174 Exam Preparation Tasks 176 .

323 221 220 xiii .Contents Review All Key Topics 176 Complete the Tables and Lists from Memory Define Key Terms Chapter 8 176 177 Configuring Cisco TelePresence CTS Software-Based Endpoints “Do I Know This Already?” Quiz Foundation Topics 179 179 182 Cisco TelePresence CTS Software-Based Endpoint Overview 182 CTS Software-Based Endpoint Setup 185 Configuring CTS Software-Based Endpoints 186 Calibrating CTS Software-Based Endpoints 189 CTS Software-Based Endpoint User Accounts 192 Summary 194 Exam Preparation Tasks 195 Review All Key Topics 195 Complete the Tables and Lists from Memory Define Key Terms Chapter 9 195 195 Configuring Cisco DX Series Endpoints 197 “Do I Know This Already?” Quiz 197 Foundation Topics 200 DX Series Capabilities and Protocol 200 DX Series User Interface 204 Configuring Cisco DX Series Endpoints Registering Cisco DX Series Endpoints Summary 205 207 212 Exam Preparation Tasks 213 Review All Key Topics 213 Complete the Tables and Lists from Memory Define Key Terms Chapter 10 213 214 Configuring Cisco TelePresence TC Software-Based Endpoints 217 “Do I Know This Already?” Quiz 217 Foundation Topics 220 Cisco TelePresence TC Software-Based Endpoint Overview 220 Configuring a TC Endpoint to Register with a Cisco Unified CM Registering a TC Software-Based Endpoint with the Cisco VCS Using SIP 221 Registering a TC Software-Based Endpoint with the Cisco VCS Using H.

xiv CCNA Collaboration 210-065 CIVND Official Cert Guide Call Processing with SIP 222 Call Processing with H.323 223 Cisco TelePresence TC Software-Based Endpoint Setup 225 Using the Onscreen Display with the Remote Control 226 Using the Web Interface via HTTP or HTTPS 228 Using the Command-Line Interface via Telnet or SSH Using the Cisco Touch 8 or Touch 10 228 229 Using Intelligent Proximity for Content Sharing 230 Registering a Cisco TC Software-Based Endpoint with a Cisco Unified CM 231 Registering a Cisco TC Software-Based Endpoint with a Cisco VCS Calibrating a Cisco TC Software-Based Endpoint 235 Calibrating Audio Input and Output Components 235 Calibrating Video Input and Output Components 236 Validating Network Settings 239 Subscribing to Corporate Directories or Phonebooks 241 Cisco TC Software-Based Endpoint Call Scenarios 242 Cisco TC Software-Based Endpoint User Accounts 244 Summary 245 Exam Preparation Tasks 246 Review All Key Topics 246 Complete the Tables and Lists from Memory Define Key Terms Chapter 11 247 247 Cisco Legacy Edge Architecture 249 “Do I Know This Already?” Quiz 249 Foundation Topics 252 NAT and Firewall-Traversal Overview 252 Cisco NAT and Firewall-Traversal Solution Components 257 Mobile and Remote Access 258 Jabber Guest 262 Configuring Call Mobility 263 Summary 266 Exam Preparation Tasks 267 Review All Key Topics 267 Complete the Tables and Lists from Memory Define Key Terms 267 267 231 .

Contents Chapter 12 Operating and Troubleshooting Cisco TelePresence Endpoints “Do I Know This Already?” Quiz Foundation Topics 269 269 272 Collecting Logs and Status Information on Cisco TelePresence TC Software-Based Endpoints 272 Cisco TelePresence TC Software-Based Endpoint Maintenance 275 Isolating and Identifying Issues on Cisco TelePresence TC Software-Based Endpoints 277 Collecting Logs and Status Information on Cisco TelePresence CTS SoftwareBased Endpoints 281 Isolating and Identifying Issues on Cisco TelePresence CTS Software-Based Endpoints 283 Using the Cisco DX Series Problem Reporting Tool 285 Isolating and Identifying Issues on Cisco Jabber Video for TelePresence 285 Summary 287 Exam Preparation Tasks 288 Review All Key Topics 288 Complete the Tables and Lists from Memory Define Key Terms 288 289 Part IV Multipart Calling Chapter 13 Cisco Multipoint Solution 291 “Do I Know This Already?” Quiz 291 Foundation Topics 294 Cisco Multipoint Solutions and Product Overview Define Multipoint. and Multiway 294 300 Describe Ad Hoc Multipoint Conferences 302 Summary 303 Exam Preparation Tasks 304 Review All Key Topics 304 Complete the Tables and Lists from Memory Define Key Terms Chapter 14 304 304 Cisco TelePresence MCUs 307 “Do I Know This Already?” Quiz 307 Foundation Topics 310 Cisco TelePresence MCU Installation 310 Cisco TelePresence MCU Basic Setup for Cisco VCS Registration 314 Cisco TelePresence MCU Basic Setup for Cisco Unified CM Registration 319 xv . Multisite.

xvi CCNA Collaboration 210-065 CIVND Official Cert Guide Cisco TelePresence MCU Conference Creation and Management 323 Cisco TelePresence MCU Troubleshooting 327 Summary 332 Exam Preparation Tasks 333 Review All Key Topics 333 Complete the Tables and Lists from Memory Define Key Terms Chapter 15 333 333 Cisco TelePresence Server 335 “Do I Know This Already?” Quiz 335 Foundation Topics 338 Cisco TelePresence Server Installation 338 Cisco TelePresence Server Basic Setup for Cisco VCS Registration 340 Cisco TelePresence Server Basic Setup for Cisco Unified CM Environment 341 Cisco TelePresence Server Conference Creation and Management 343 Cisco TelePresence Server Troubleshooting 345 Summary 347 Exam Preparation Tasks 348 Review All Key Topics 348 Complete the Tables and Lists from Memory Define Key Terms Chapter 16 348 348 Cisco TelePresence Management Suite 351 “Do I Know This Already?” Quiz 351 Foundation Topics 354 TMS Overview 354 Adding Systems to TMS 356 Scheduling Conferences Using TMS 360 Managing Conferences Using TMS 364 TMS Reporting 365 Summary 368 Exam Preparation Tasks 369 Review All Key Topics 369 Complete the Tables and Lists from Memory Define Key Terms Chapter 17 369 Cisco WebEx Solutions 371 “Do I Know This Already?” Quiz 371 369 .

Contents Foundation Topics 374 WebEx Products and Features 374 WebEx Meeting Center 375 Summary 382 Exam Preparation Tasks 383 Review All Key Topics 383 Complete the Tables and Lists from Memory Define Key Terms 383 383 Part V Final Preparation Chapter 18 Final Preparation 385 Tools for Final Preparation 385 Exam Engine and Questions on the CD Install the Exam Engine 385 385 Activate and Download the Practice Exam 386 Activating Other Exams 386 Premium Edition 386 The Cisco Learning Network 387 Memory Tables 387 Chapter-Ending Review Tools 387 Study Plan 387 Recall the Facts 388 Practice Configurations 388 Using the Exam Engine 388 Appendix A Answers to the “Do I Know This Already?” Quizzes Appendix B CCNA Collaboration 210-065 (CIVND) Exam Updates Always Get the Latest at the Companion Website Technical Content 395 Glossary 397 CD-Only Appendixes Appendix C Memory Tables Appendix D Memory Table Answer Key Appendix E Study Planner Index 418 395 391 395 xvii .

the book’s title would be misleading. So. boldface indicates commands that are manually input by the user (such as a show command). to help you fully understand and remember those details. The CCNA Collaboration CIVND exam is just one of the foundation topics in the CCNA Collaboration certification. Although this book and the accompanying CD together have more than enough questions to help you prepare for the actual exam. if the primary objective of this book were different. This book would do you a disservice if it did not attempt to help you learn the material. but the most popularly cited reason is that of credibility.xviii CCNA Collaboration 210-065 CIVND Official Cert Guide Command Syntax Conventions The conventions used to present command syntax in this book are the same conventions used in the IOS Command Reference. and to help you prove to yourself that you have retained your knowledge of those topics. but helps you truly learn and understand the topics. One key methodology used in this book is to help you discover the exam topics that you need to review in more depth. To that end. the methods used in this book to help you pass the CCNA Collaboration CIVND exam are designed to also make you much more knowledgeable about how to do your job. ■ Braces within brackets ([{ }]) indicate a required choice within an optional element. In actual configuration examples and output (not general command syntax). and the knowledge contained within is vitally important to consider yourself a truly skilled routing/switching engineer or specialist. ■ Italic indicates arguments for which you supply actual values. In fact. this book does not try to help you pass by memorization. however. mutually exclusive elements. All other considerations held equal. the certified employee/consultant/job candidate is considered more valuable than one who is not. ■ Braces ({ }) indicate a required choice. The Command Reference describes these conventions as follows: ■ Boldface indicates commands and keywords that are entered literally as shown. Goals and Methods The most important. Many reasons exist for these certifications. goal of this book is to help you pass the CCNA Collaboration CIVND exam (210-065). and somewhat obvious. the book will help you pass the CIVND exam by using the following methods: . ■ Square brackets ([ ]) indicate an optional element. ■ Vertical bars (|) separate alternative. Introduction Professional certifications have been an important part of the computing industry for many years and will continue to become more important. the method in which they are used is not to simply make you memorize as many questions and answers as you possibly can.

Strategies for Exam Preparation The strategy you use for the CCNA Collaboration CIVND exam might be slightly different from strategies used by other readers. knowledge. xix . the book is written with one goal in mind: to help you pass the exam. So why should you want to pass the CCNA Collaboration CIVND exam? Because it is one of the milestones toward getting the CCNA Collaboration certification (no small feat in itself). a promotion. This book is intended to tremendously increase your chances of passing the CCNA Collaboration CIVND exam. although it can be used for that purpose. and experience you already have obtained. you might take a different approach than someone who learned collaboration architecture via on-the-job training. This table also lists the book parts in which each exam topic is covered. recognition? Would it enhance your resume? Perhaps it would demonstrate that you are serious about continuing the learning process and that you are not content to rest on your laurels. mainly based on the skills. Maybe it would please your reseller-employer. Or one of many other reasons. who needs more certified employees for a higher discount from Cisco. there is no need for you to practice or read about IP addressing and subnetting if you fully understand it already. For instance. What would getting the CCNA Collaboration mean to you? A raise. if you have attended the CICD and CIVND courses. 210-065 CIVND Exam Topics Table I-1 lists the exam topics for the 210-065 CIVND exam. Although other objectives can be achieved from using this book. For instance. Several book features will help you gain the confidence that you need to be convinced that you know some material already. the book is designed to help you get to the point where you can pass the exam with the least amount of time required. However. many people like to make sure that they truly know a topic and therefore read over material that they already know. and to also help you know what topics you need to study more. Regardless of the strategy you use or the background you have.Introduction ■ Helping you discover which test topics you have not mastered ■ Providing explanations and information to fill in your knowledge gaps ■ Supplying exercises and scenarios that enhance your ability to recall and deduce the answers to test questions ■ Providing practice exercises on the topics and the testing process via test questions on the CD Who Should Read This Book? This book is not designed to be a general networking topics book.

1.2.0 Endpoint Configuration 2.1.2. etc.1.e Media players Chapter 2 1.b Video compositing Chapter 2 1.2.1.) Chapter 8 2.1.d Room HVAC recommendations Chapter 8 2.2.2.g Media management Chapter 2 1.2 Describe environment recommendations 2.1.2.1.1 Describe the functional components of video solutions 1. wall material. 17 1.1.1.g Viewing distance Chapter 8 .1.e Room materials (windows.2.c Multi-purpose systems Chapter 5 2.1. floor material.a Room lighting recommendations Chapter 8 2.g Cabling connections Chapter 7 2.1.1.c Streaming video Chapter 2 1.f Media convergence Chapter 2 1.f Room size and background wall Chapter 8 2.0 Video Concepts 1.a Provisioning and scheduling management Chapters 9.d Surveillance cameras and encoders Chapter 3 2.1.1 Describe video product models 2.f Peripherals and add-ons Chapter 7 2.b Desktop systems Chapter 5 2.h Video convergence Chapter 4 2.1.a Mobile devices Chapter 5 2.1.b Room acoustics recommendations Chapter 8 2.d Recording and storage Chapter 2 1.xx CCNA Collaboration 210-065 CIVND Official Cert Guide Table I-1 210-065 CIVND Exam Topics CICD 210-065 Exam Topic Chapters in Which Topic Is Covered 1.h Digital media players Chapter 2 2.c Room power recommendations Chapter 8 2.e Immersive systems Chapter 7 2.

4.d PIP Chapter 11 2.4.3.2.e Call setup Chapters 6.2. 12 xxi .h Camera calibration Chapter 6 2.4 Describe features and functions 2.3.3 Implement desktop endpoints and surveillance cameras 2.4.a Auto collaboration Chapter 11 2.e Test call Chapter 6 2.3.d Registration Chapters 6. 10. 8.f User acceptance test Chapter 6 2. 15.2.1 Describe troubleshooting methodologies Chapter 13 3.a Cabling Chapter 13 3.b Peripherals Chapter 13 3.c Network connectivity Chapter 13 3.e FECC Chapter 11 2.4.3.2. 11.4.0 Troubleshooting and Support 3.d Cables Chapter 5 2.2 Identify endpoint issues 3.3.g Microphone calibration Chapter 6 2.b MCU capabilities versus TelePresence Server Chapters 14.f Resolution setting Chapter 11 2.3. 16 2.g Multiway versus multisite Chapter 14 3.b GUI interface and CLI Chapter 5 2.c Audio add in Chapter 11 2.c Control plane Chapter 5 2.4.h Physical security recommendations Chapter 3 2.i Media playback on PCs Chapter 6 2.4.3.a Network settings Chapter 5 2.3. 9. 10 3.2.3.Introduction CICD 210-065 Exam Topic Chapters in Which Topic Is Covered 2.2.

fully understand and remember exam topic details.a Logs Chapter 13 3.2 Describe conferencing features 4.0 Conferencing Concepts 4. 13 3. 13 3. 16 4.xxii CCNA Collaboration 210-065 CIVND Official Cert Guide CICD 210-065 Exam Topic Chapters in Which Topic Is Covered 3.2. Although this book and the accompanying CD have many exam preparation tasks and example test questions. The .2. 15.3.4.4 Manage configuration 3. but by helping you truly learn and understand the topics. 13 3.3 Describe scheduling versus adhoc versus on demand features Chapters 17 CCNA Collaboration CIVND 210-065 Official Certification Guide The objective of this book is to help you pass the CCNA Collaboration CIVND exam (210-065).b Cascading Chapters 14. you will also become more knowledgeable about how to do your job.4. 16 4. So this book helps you pass not by memorization.3 Collecting system information 3. 13 3.4.a Backups Chapters 10.a Switching and layout options Chapters 10.3.b Restore Chapters 10. the method in which they are used is not to simply make you memorize as many questions and answers as you possibly can.2.c Conferencing add-ons Chapters 14 4.b Status Chapters 6.2.f Media quality Chapter 13 3. and prove to yourself that you have retained your knowledge of those topics. 13 3.4. The methodology of this book helps you discover the exam topics about which you need more review.1 Describe multipoint control units Chapter 15 4.c Reset to defaults Chapters 10.6 Monitor events and alerts Chapter 13 4.d Password recovery Chapters 10.2.5 Implement key CLI commands Chapter 13 3. 13 3. 14.g Mid call feature issues Chapters 10. While you are learning about topics that can help you pass the CIVND exam. 15.

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xxiv CCNA Collaboration 210-065 CIVND Official Cert Guide ■ ■ Definition of key terms: Although Cisco exams might be unlikely to ask a question such as “Define this term. Digital Signs. ■ Chapter 3. “Introduction to Video Communications”—This chapter discusses Cisco collaboration architecture from the perspective of prescriptive design using the Cisco Preferred Architecture documentation available at Cisco. and Cisco video-surveillance components and architectures. ■ Chapter 5. The core chapters. Desktop Endpoints. Chapters 1 through 17. How This Book Is Organized Although this book could be read cover to cover. You can use the practice exams to get a feel for the actual exam content and to gauge your knowledge of switching topics. Also . ■ Chapter 6. CD-based practice exam: The companion CD contains an exam engine. the order in the book is an excellent sequence to use.” the CIVND exam requires that you learn and know a lot of networking terminology. ■ Chapter 2. including a bank of multiple-choice questions. Chapters 1 through 17 are the core chapters and can be covered in any order. “Cisco Collaboration Overview”—This chapter examines the evolution of videoconferencing. Cisco’s physical security solutions. “Configuring Cisco Unified IP Phones and Cisco Jabber”—This chapter focuses on the configuration of Cisco IP Phones both in Cisco Unified Communications Manager and on the phones themselves. “Cisco Digital Media and Content Delivery”—This chapter wanders back in time for a brief history lesson on legacy digital media architecture. This discussion includes an overview of the Cisco collaboration components and general collaboration architecture. beginning with legacy videoconferencing architectures and working forward to today’s Cisco collaboration solutions. “Cisco IP Phones. and Cisco Jabber. ■ Chapter 4. If you do intend to read them all. “Cisco Video Surveillance”—This chapter takes a look at video from a physical security standpoint. The discussion covers legacy closed-circuit television. and Show and Share.com. it is designed to be flexible and allow you to easily move between chapters and sections of chapters to cover just the material that you need more work with. This section lists some of the most important terms from the chapter. It then moves back into the twenty-first century to discuss the Cisco Digital Media Suite. and Jabber Overview”—As the title implies. this chapter focuses on the Cisco collaboration endpoint portfolio. This includes current Cisco IP Phones. Cisco Cast. desktop units. It describes the requirements for phone registration and how to verify phone status information. cover the following topics: ■ Chapter 1. asking you to write a short definition and compare your answer to the Glossary at the end of the book.

and the configuration and deployment of Cisco Jabber Video for TelePresence (Movi). creating an entirely new user experience. both inside the network and outside. media encryption. The discussion covers the collection of logs and status information from TC software-based endpoints. ■ Chapter 12. ■ Chapter 10. C series codec configuration options. “Configuring Cisco TelePresence CTS Software-Based Endpoints”— This chapter focuses on the setup and configuration of Cisco TelePresence Serverbased endpoints and on user provisioning for their use.and far-end camera control. peripheral calibration. parameter configurations. “Cisco TelePresence Endpoint Characteristics and Installation”—This chapter discusses the Cisco TelePresence endpoint portfolio. This chapter covers the components of the architecture. and Cisco Jabber Guest. This chapter discusses the operating system. In addition. ■ Chapter 7. TC software configuration and maintenance. So. this chapter covers intelligent proximity features available on newer endpoints. This chapter then discusses Cisco’s newest edge architecture. including desktop units such as the EX and DX series endpoints and room-based and immersive endpoints. configuration (on both the client side and CUCM side). ■ Chapter 11. ■ Chapter 8. There is some discussion of Cisco TC software components and deployment. there is some discussion of Touch panel configuration. VPN-less user experience. Closing out the chapter is a discussion on troubleshooting and problem reporting on the DX650 and issue identification/isolation for Cisco the Jabber Video for TelePresence (Movi) client. and verification. “Configuring Cisco DX650 Endpoints”—This chapter goes into the setup and configuration of Cisco’s new collaboration desktop experience endpoint. This is a dramatic departure from Cisco’s traditional endpoint look and feel. This includes the client installation. the DX650. The discussion then shifts focus to Cisco TelePresence CTS endpoints for the same discussion points. This includes code upgrades. and issue identification/isolation. ■ Chapter 9. configuration. “Cisco Legacy Edge Architecture”—This chapter provides something of an evolutionary picture of Cisco’s edge access architecture. sometimes called collaboration edge. In addition. “Operating and Troubleshooting Cisco TelePresence Endpoints”— This chapter focuses on what to do when things may not be working as planned or expected.Introduction included in this chapter is a breakdown of the configuration and registration of Cisco Jabber. “Configuring Cisco TelePresence TC Software-Based Endpoints”— This chapter discusses the installation. It is an evolution of firewalltraversal technologies to include a wide range of collaboration services in order to provide a seamless. and how to register the endpoint with CUCM.323 protocol options. and the Cisco Jabber Video for TelePresence client (formerly known as Movi). mobility. This includes the concepts of firewall traversal and video call control. the mobile and remote access solution. and troubleshooting of Cisco TelePresence TC software-based endpoints. and how to enable intelligent proximity. known as Expresway. xxv . These endpoints are capable of utilizing the Cisco Touch series control panels. These options include near. this chapter walks through available call control options and configuration using both SIP and H.

the CD-ROM includes quiz questions and memory tables that you can work through to verify your knowledge of the subject matter. you can submit those at Cisco. where you can track your progress through your study. “Final Preparation. Register your product at ciscopress. In addition to the 17 main chapters. and videoconferencing. and videoconference monitoring and reporting. ■ Chapter 16. . multisite. You should always check http://www. file transfer. ■ Appendix D. ■ Chapter 14. and recording of conferences.” includes guidelines that you can follow in the final days before the exam.cisco. ■ Appendix E. conference resource scheduling and management. The goal is to help you memorize facts that can be useful on the exams. remote control. updates. you can find the following appendixes on the CD that is included with this book: ■ Appendix C. and use of Cisco TelePresence MCU hardware. whiteboarding/annotation. Chapter 18. this book includes tools to help you verify that you are prepared to take the exam.html for the latest details. configuration. Also.com/register for convenient access to downloads.com. Cisco WebEx Meeting Center also includes the ability to allow for screen sharing. “Cisco WebEx Solutions”—This chapter discusses Cisco WebEx Meeting Center for cloud-based web. audio. deployment. and corrections as they become available. “Study Planner. For More Information If you have any comments about the book.” contains the answer key for the exercises in Appendix D. and as a memory exercise.xxvi CCNA Collaboration 210-065 CIVND Official Cert Guide ■ Chapter 13. Cisco might make changes that affect the CIVND exam from time to time. and deployment of Cisco TelePresence Server in both VCS and CUCM call control environments. select Contact Us.” is a spreadsheet with major study milestones. “Cisco TelePresence MCUs”—This chapter describes the purpose. and multiway videoconferencing features. configuration. Just go to the website. “Cisco Multipoint Solution”—This chapter digs into the products and solution components involved in deploying multipoint. complete the tables and lists. and type in your message. ■ Chapter 15. “Cisco TelePresence Server”—This chapter discusses the installation. “Cisco TelePresence Management Suite”—This chapter provides a look into TMS for endpoint provisioning and management. In addition. You can print this appendix.” holds the key tables and lists from each chapter with some of the content removed. ■ Chapter 17.com/web/learning/certifications/associate/index. “Memory Table Answer Key. “Memory Tables.

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This chapter covers the following topics: ■ Video Use Cases: This section provides a brief discussion of potential use cases for video. ■ Architectural Overview: This section provides a high-level view of the core components of Cisco video solutions. .

com as Cisco Preferred Architecture guides. “Answers to the ‘Do I Know This Already?’ Quizzes. You can find the answers in Appendix A.CHAPTER 1 Introduction to Video Communications High-quality. you should mark that question as wrong for purposes of the self-assessment. “Do I Know This Already?” Quiz The “Do I Know This Already?” quiz allows you to assess whether you should read this entire chapter thoroughly or jump to the “Exam Preparation Tasks” section. at best. Video has long been seen as a gimmick technology. These preferred architecture guides are written specifically for design and deployment engineers and are referenced throughout this book. Table 1-1 lists the major headings in this chapter and their corresponding “Do I Know This Already?” quiz questions. This chapter provides an overview of potential video use cases and architecture. A number of conditions have contributed to the view that video is simply not viable as a communication medium. Through the use of prescriptive best practices. Thankfully. immersive video capabilities provide what may be the single most transformative technology available today. Giving yourself credit for an answer you correctly guess skews your self-assessment results and might provide you with a false sense of security.” Table 1-1 “Do I Know This Already?” Section-to-Question Mapping Foundation Topics Section Questions Video Use Cases 1–2 Architectural Overview 3–5 Caution The goal of self-assessment is to gauge your mastery of the topics in this chapter. . Cisco has pushed video into the technological spotlight. These prescriptive recommendations are made available on Cisco. If you are in doubt about your answers to these questions or your own assessment of your knowledge of the topics. read the entire chapter. If you do not know the answer to a question or are only partially sure of the answer. the current generation of video technologies and offerings has greatly changed that view.

Internet connectivity Which Cisco video architecture component provides the foundation for all other components? a. Conferencing d. Collaboration edge e. A URI b. A URL c. Collaboration edge e. Endpoints c. Applications Which Cisco video architecture component is responsible for the success or failure of the user experience? a. Conferencing d. Conferencing d. 4. Bridging resources d. A user’s Microsoft Active Directory credentials d. Applications .4 CCNA Collaboration CIVND 210-065 Official Cert Guide 1. Applications Which Cisco video architecture component allows for VPN-less access and is responsible for interoperability functions? a. A globally unique identifier utilized for SIP dialing c. 3. An email address b. Collaboration edge e. 2. 5. The address typed into a browser to reach a web page What is the minimum requirement to establish a conference call (audio or video)? a. Call control b. Endpoints c. Endpoints c. Call control b. Call control b. What is a SIP URI? a.

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a conference call is a conference call. There was no real concept of true collaboration. the user experience is greatly enhanced. All communications within the office can now be face to face. there is usually talk of basic conferencing in the form of ad hoc or meet-me capabilities. either directly or through the use of Cisco Jabber (with desk phone control and a webcam). In an ad hoc (or instant) conference. The minimum requirements for an audio conference is. you can place video communications capabilities in the home or remote offices of teleworker employees. As an extension of telephony. or initiate their own conference calls. For a meet-me conference. The same holds true for videoconferences. With Cisco collaboration technologies. These so-called immersive systems provide an in-person experience second to none. the option always exists to mute the video on a bad hair day. Face-to-face communication tends to be more productive and consistently engaging than audio only. The IT department was always required to accomplish any video-related resources. Where videoconferencing used to create cringeworthy responses was in the meeting room. add a facet to meetings not previously considered a viable possibility short of asking for the presentation to be emailed out and possibly asking the presenter to back up a slide or two. simply put. Video Meetings and Conferences There was a time when the very mention of a videoconference spread fear. manage. Conversations and interactions are more productive simply by virtue of making eye contact with a colleague in the next office or half a world away. With Proximity. . This provides the in-office experience while eliminating the need for those workers to use corporate-owned office space. The dreaded rolling television with a pseudo-cam on top of it and an ISDN connection that could only be initiated by individuals with specialized knowledge has become a symbol of everything the video user experience should not be. Documents had to be manually distributed to meeting attendees before meeting time. followed by one party initiating the addition of the other attendees. initiation/join. some kind of bridging resource. more and more are turning away from traditional brick-and-mortar office space for some or all of their workforce. is a reduction in multitasking. Again. Features such as Proximity. User adoption was further hampered by the inability for end users to schedule. in many cases. Videoconferencing can be accomplished in a number of ways. for better or worse. The morning and evening commute now consists solely of the walk from one part of the home to the other. The process to initiate them is identical.6 CCNA Collaboration CIVND 210-065 Official Cert Guide With video integrated into the desk phone. In traditional telephony. in many ways. Extending Video Communications to Teleworkers As businesses search for new ways to remain profitable and reduce expenses. all parties dial a predetermined number and join an already existing bridge. and doubt among attendees and IT personnel alike. which allows meeting attendees to follow shared content from mobile devices (including screenshot and scroll-back capabilities for presentations). Videoconferencing has become fluid and effortless using one-touch. or in some cases zero-touch. there is no difference when using video-capable endpoints. In fact. a point-to-point call is established. providing just the right immersive video experience may be better than being there. Of course. One side effect of video. attendees can simply grab the pieces they want or scroll through the slides on a mobile device. uncertainty.

streaming video. These same tools start to become an expectation in all dealings with peers. we often encounter an increasingly negative view of contact centers. Business-to-Business Video As video adoption increases and accelerates. Poorly designed scripts. it becomes the norm. Business-to-business (B2B) video is a 1 . desktop video. and a score of other issues have caused a revolt of sorts by customers. More on that as the book progresses. it becomes pervasive within an enterprise. they also get to make eye contact and interact face to face. This proves especially valuable in high-touch or white-glove customer service-focused institutions. immersive video endpoints. customers and agents can engage in a more interpersonal discussion. The solution architecture varies along with the job function of said teleworker. clients. Seeing and speaking to a person provides the in-person experience customers are demanding from businesses today. it is easy to see where the video contact center agent may come into play. there is a bit more to it than that. customer companies. In today’s world. collaboration becomes natural. Video Contact Center The use of contact center agents is an extremely well-established means of servicing and maintaining contact with customers. When business is done face to face. and peer businesses acquire video capability. Internally. immersive TelePresence. As more and more customers. just as if they were in the same room. Each of these possibilities carries with it a specific set of highly secure and reliable architectures. colleagues. desk phone video. Using a solutionsuch as Cisco Remote Expert. Hybrid teleworkers may spend only a percentage of time in the office and the rest of their time in the remote/home office. Obviously. web access. which include some mix of virtual private networking (VPN). they not only get to speak to a representative. People calling into customer service lines now want to quickly speak to a representative. voice/video capabilities. Other teleworkers may be fully mobile and always on the go. In other words.Chapter 1: Introduction to Video Communications 7 Teleworker architectures are by no means a one-size-fits-all proposition. and more. It simply becomes that which is expected in all business-related interactions. and other potential technologies required to fulfill the job function in question. inefficient interactive voice response (IVR) designs. soft phone video. it behooves a financial institution to provide that extra touch of technology and professionalism to make a customer feel more at ease with the decision to do business with them. When customers call a business. architecturally. When large amounts of money are being deposited and withdrawn. Video contact center agents. instead of trying to navigate the menus in an attempt to find what they seek. and on down to the individual customer. partner companies. This allows a level of collaboration far superior to the traditional contact center. such as high-end banking. and so on are all possible requirements that can be easily implemented for any type of teleworker. this doesn’t typically pose much of an issue because all that is required is a video-capable endpoint and a means of reaching it across the network. Advanced teleworkers may require fully functional contact center agent capabilities. Escalation of instant messages to video calls or videoconferences can be done in a click.

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From a video architecture perspective. the instant messaging and presence (IM&P) capabilities have been rolled into CUCM from an administrative standpoint. Cisco has made great strides in consolidating all elements into a single call control entity to ease overall administration tasks. and desktop share for users Conferencing Cisco TelePresence Conductor Manages conferencing ports. in particular. Without call control. web conference integration. Call control is more than just a signaling mechanism. dial plan. and resources Cisco TelePresence Server Audio and videoconferencing resources (virtual server) Expressway-C Interoperability and firewall traversal Expressway-E Remote endpoint registration to CUCM and B2B communication Cisco TelePresence ISDN Gateway Interoperability with H. and trunking operations. advanced video features Cisco TMS Suite Extension for Microsoft Exchange Enables TMS scheduling via Microsoft Outlook Collaboration edge Applications Call Control Call control is the component that provides the foundation of the video architecture. analytics Cisco TelePresence Management Suite (TMS) Scheduling. There is quite a bit more that goes on with CUCM. desktop video endpoints. call processing. monitoring. video. In addition. and immersive TelePresence endpoints. This includes soft phone. call admission control. desktop video. there is no solution. content.320 endpoints Cisco Prime Collaboration Provisioning. management. In essence. media resources CUCM IM and Presence Instant messaging and presence Cisco Integrated Services Router (ISR) Survivable Remote Site Telephony (SRST) Endpoints Cisco Jabber. it is the single most important function. Although the Cisco Unified Presence Server (CUPS) is still a separate virtual server. It handles endpoint registration. and TelePresence units Real-time voice. desk phone. called and calling party presentation. it is administered through the CUCM 1 . once installed. codec selection.Chapter 1: Introduction to Video Communications 9 Table 1-2 Components in the Cisco Video Architecture Module Component Function Call control Cisco Unified Communications Manager (CUCM) Endpoint registration. parameters. CUCM provides the common platform for voice and video endpoint registration and management.

Conferencing A conference is loosely defined as three or more people communicating in real time. it may well become necessary to expand the resources available for conferencing. This is accomplished by positioning the right components within the network. It begins as a point-to-point call. The term session provides a more generic descriptor while carrying the same essential connotation. With call control and endpoints in play. or anyone else who requires it. With the diversity of the endpoints available comes a diversity in features that each may access and use. The ability to communicate only via point-to-point video will have a negative impact on adoption of the technology. The endpoint may be any phone or video device in the Cisco portfolio. a call is no longer necessarily audio only. This allows a single pane of glass for call control and for IM. 8861. Whereas call control provides a foundation. If video is the new way. and the use of Cisco Jabber on desktop and mobile devices. if any. there may be a high potential for adoption and growth problems. Conferences can be classified into three types: ■ Ad hoc (instant): This is a conference that is not scheduled. That said. Endpoints There has been a slight shift in nomenclature as it pertains to collaboration architecture. The endpoint is the face of the system as it provides the user experience. From an administrative perspective. power users. An endpoint is no longer necessarily merely a phone. These components are sized based on usage expectations and user habits. is to offer the same ease of use and consistent experience regardless of how many individuals are in attendance. The idea. High Definition Plus (HD+). DX80. federation. one party or the other adds additional participants.10 CCNA Collaboration CIVND 210-065 Official Cert Guide administrative web page. it now references endpoints and sessions. These rooms can be allocated to executives. endpoints provide a means of accessing the wide array of services and applications available within the remaining architectural components. For multiparty calls. the remaining pieces of the architecture provide modularity in functionality. with very little. personal meeting rooms are static meeting spaces defined on a per-user basis. be it a 3905. Cisco Collaboration Meeting Rooms (CMR) are persistent meeting rooms that can be joined by dialing a URI and clicking a hyperlink in an invitation email (which launches WebEx) or by simply dialing . or a higher-end resolution known as FullHD (more on those later in the book). or MX700. high definition (HD). additional resources will be required. learning curve. Once established. they are all identical in how they are configured in CUCM. Participants can join from any standards-compliant video endpoint using standard definition (SD). If the endpoint is difficult to use or complicated to deploy. Where the collaboration architecture used to reference phones and calls. network-based presence. This is a core capability of legacy voice deployments and video deployments. however. As adoption grows. Conferencing capabilities build upon the existing infrastructure for point-to-point calls. ■ Personal (persistent): Formerly known as a rendezvous bridge. it needs to function in a similar manner to the old way.

It is suggested that the Expressway-E and Expressway-C be deployed in a highly available configuration (that is. Registration is processed. The bringyour-own-device (BYOD) movement has done little more than increase the pressure to find innovative access methodologies which provide the necessary access to services and applications while aligning to business and security policies. across the firewall to the Expressway-C. Collaboration Edge Businesses have long struggled to find the most efficient way to provide secure. Collaboration edge is a new implementation of an existing technology. The TelePresence server handles the audio/video portion of the conference. an ISDN gateway can be deployed in support of legacy H. It has the ability to cascade across bridges and allocate resources best suited for the types and needs of attending clients (SD/HD/HD+/FullHD. in clustered pairs). The firewall traversal mechanism opens a connection through the Expressway-E. and the user is able to log in successfully. Expressway-E acts as a traversal server for external clients. Other terms that might describe a personal meeting room include meet-me and static bridges. Expressway-C acts as the traversal client.320 endpoints. The solution consists of two core components: Expressway-E and Expressway-C. conferencing uses the Conductor and TelePresence server. The start time and resources needed are set ahead of time.264 AVC interworking with Microsoft’s proprietary SVC implementation. firewall traversal. It creates outbound connections to the Expressway-E (and therefore through the firewall without need to open specific ports). This allows Expressway-C to support standards-compliant H. The collaboration edge architecture also enables native interoperability with Microsoft Lync audio and video. and then on to the other relevant components as requested by the mobile client. For scheduled conferences. Optionally. reliable services to their user communities working outside of the traditional office setting. generally. the architecture shows the Expressway-C on the internal network. and so on. This mechanism allows Cisco to provide mobile/remote access to teleworkers without the need for a VPN connection or additional licensing typically associated with that connection. Like other WebEx meetings. ■ Scheduled (meet-me): A conference call planned in advance. The connectivity is established from the remote clients to the Expressway-E using Domain Name System (DNS) Service (SRV) records. video endpoints. and so on) even if those resources are not collocated. the Expressway-E sits in the demilitarized zone (DMZ) to handle external requests coming in. In Figure 1-1. When the user launches a client from a mobile device or laptop. The Conductor coordinates resources for conferences. As noted in Figure 1-1.Chapter 1: Introduction to Video Communications 11 the pilot phone number and entering the meeting number. CMR meetings can be joined from the WebEx client on any mobile device. Rich Media Session licenses are required on the 1 . It will be the device also in charge of handling B2B calls and cloud connectivity (WebEx). the DNS lookup resolves the records for services required by the client application and makes contact. the required conferencing resources are reserved and guaranteed available at start time. This ensures that services are always available even when there may be network-related issues in progress.

PCP can also replace the use of the CUCM Administration page for dayto-day move/add/change or even troubleshooting. An upgrade is available to Prime Collaboration Advanced. It all comes down to work flows and the desired degree of granularity. clients. It imports them into the database and provisions all the configured services for a user of that type and in that location. The TMSXE module replicates calendars between TMS and Microsoft Exchange to keep track of room resources. Applications Applications available for end users are numerous. and more. and more for voice and video calls. management. just as a traditional network management suite might do. It also assists in making the needed changes when CUCM IP address changes need to be made. It can provide a one-jump path for CUCM migration from very old versions to the latest version. If Microsoft Lync clients are connecting back to the network via a Microsoft Edge server. the applications that apply here are those mentioned in the video architecture. monitoring. call quality. Cisco has begun including the Cisco Prime Collaboration Standard suite of applications (for the first cluster) at no additional cost. and voice mailboxes. which adds additional functionality to PCP and PCA while adding the Prime Collaboration Analytics module. managing CMRs. This includes Prime Collaboration Deployment (PCD). . TMS also has a suite extension (TMSXE) specifically for Microsoft Outlook. deployment. and reporting for video endpoints. TMS is also used in scheduling conference rooms. mean opinion score (MoS). Expressway-E is required because it provides traversal using relays around Network Address Translation (NAT) (TURN) services to Lync on behalf of the Cisco receiving endpoints. Specifically. PCP is a provisioning tool that allows the creation of business rules and work flows that allow for zero-touch deployment of new users. Prime Collaboration Provisioning (PCP). PCA is the monitoring. It makes the needed changes throughout the cluster. TMS is a server application meant to perform provisioning. allocating resources. With Collaboration System Release (CSR) 10. these are Cisco Prime Collaboration and Cisco TelePresence Management Suite (TMS).x. and so on. It integrates with Microsoft AD and with Lotus Notes for directory and phonebook functionality. and measurement of collaboration-related metrics.12 CCNA Collaboration CIVND 210-065 Official Cert Guide Expressway-C for each session to be passed through. This allows the creation of meetings/ conference right from the Microsoft Outlook calendar page. PCD is a migration/upgrade assistant module that provides for rapid installation and maintenance of CUCM and TelePresence components. When configured to sync with Active Directory (AD). However. It keeps constant track of the processes. conference scheduling and control. and Prime Collaboration Assurance (PCA). and reporting module of the Prime Collaboration suite. troubleshooting. Cisco Prime Collaboration is a suite of applications that allow provisioning. it is monitoring metrics such as jitter. endpoint/infrastructure management. directory/ phonebook functions. their endpoints. services. However. PCP detects new users. configuration.

However. distance. It is becoming a way of life for a large percentage of the world’s population. personal. The Cisco Preferred Architecture for Video guide details the basics of the architectures and what is needed to implement the capabilities discussed both in that document and in this book. be it consumer. The information presented here is not included in the exam blueprint. conferencing. It is highly recommended that anyone seeking a collaboration certification be familiar with the Cisco Preferred Architecture documents and the architectures they describe for the certification pursued. This chapter addressed only the high-level video architecture and its core constituent components. Video technologies are seeing expansive growth on all fronts. Therefore. People are simply coming to expect to be able to make eye contact in any conversation regardless of device. or circumstance. B2B.Chapter 1: Introduction to Video Communications 13 Summary Video is indeed the new dial tone. or any other of the implementation types you might think of. it is unlikely that you will encounter it on the exam itself. Exam Preparation Tasks This chapter provided an overview of the architecture and components contained in the core Cisco video architecture. the information presented in this chapter is part of a prescriptive best practice for video architecture. It is necessary information for deploying and managing Cisco video solutions. 1 . immersive. desktop.

including high-level architecture and the individual components therein. ■ Cisco Digital Media Suite: This section discusses the Cisco Digital Media Suite solution. .This chapter covers the following topics: ■ Legacy Digital Media Architecture: This section provides an overview of the evolution of digital media as a viable form of content delivery over recent decades. ■ Capture Transform Share: This section briefly overviews the content capture. along with optimization capabilities. and publication using the DMS architecture. transcoding.

As the name implies. transformation. check out the following sites: ■ Cisco Quality of Service: http://www. at least in part.cisco.com/c/en/us/products/ios-nx-os-software/ quality-of-service-qos/index. If you are in doubt about your answers to these questions or your own assessment of your knowledge of the topics. DMS consists of a number of software and hardware components.com/c/en/us/ td/docs/solutions/Enterprise/WAN_and_MAN/QoS_SRND_40/QoSIntro_40.CHAPTER 2 Cisco Digital Media and Content Delivery This chapter provides an overview of the Cisco Digital Media Suite (DMS) solution. read the entire chapter. You can find the answers in Appendix A. restaurant menus. make use of the underlying network and collaboration infrastructure. its traffic must be properly protected and prioritized throughout the network. Table 2-1 lists the major headings in this chapter and their corresponding “Do I Know This Already?” quiz questions. DMS is a video content creation. A well-designed quality of service (QoS) deployment is critical to the success of any video implementation. For more information on QoS. it is well worth exploring and understanding. “Answers to the ‘Do I Know This Already?’ Quizzes. DMS is a video-based solution. in turn. a small discussion of history is in order. including education. sport stadiums. and delivery architecture intended for use in a variety of manners. As such. followed by a more lengthy discussion of the DMS solution and its constituent components. each dependent on one another. and as many other uses that a moderately active imagination might contrive. Like many architectural solutions. staff training. With that in mind.html ■ Enterprise Medianet Quality of Service Design Guide: http://www. They. editing. In addressing that simple question.html “Do I Know This Already?” Quiz The “Do I Know This Already?” quiz allows you to assess whether you should read this entire chapter thoroughly or jump to the “Exam Preparation Tasks” section. Every question deserves an answer. the roots of the technology.” . Although QoS is beyond the scope of this chapter. The age old question “why?” comes to mind when businesses and educational institutions are first presented with DMS as a potentially useful and valuable architecture. it is necessary to understand.cisco.

Digital media architecture solutions d. Cisco DMM c. 4. early content portals were constructed using what resource? a. If you do not know the answer to a question or are only partially sure of the answer.16 CCNA Collaboration CIVND 210-065 Official Cert Guide Table 2-1 “Do I Know This Already?” Section-to-Question Mapping Foundation Topics Section Questions Legacy Digital Media Architecture 1–2 Cisco Digital Media Suite 3–6 Capture Transform Share 7–8 Caution The goal of self-assessment is to gauge your mastery of the topics in this chapter. you should mark that question as wrong for purposes of the self-assessment. scheduling. Distribution via standards-based protocols In legacy architecture. Giving yourself credit for an answer you correctly guess skews your self-assessment results and might provide you with a false sense of security. Internet resources including hosted servers and network services c. 3. Cisco Cast b. and publishing content? a. simple web pages. Cisco DMP . Intranet resources including internal servers. By what means was content distribution accomplished in legacy architecture? a. Cisco Cast d. 2. 1. Cisco TCS c. Dynamic distribution using network-based architecture b. Multicast network protocol capabilities Which Cisco DMS component is used for content recording? a. Manual distribution c. Proprietary distribution methodologies d. Cisco DMP Which of the following Cisco DMS components is used as a centralized application for managing. Cisco DMM d. and wiki pages b. Cisco TCS b.

Cisco DMP d. Video on demand and streaming c. Cisco DMP d. Cisco Cast c. Content distribution management d.Chapter 2: Cisco Digital Media and Content Delivery 17 5. 7. Cisco DMM Among the services offered by the Cisco Capture Transform Share solution is which of the following? a. 6. WAN optimization 2 . Cisco MXE b. Audio conferencing ECDS is a solution that provides which of the following benefits? a. Audio conference resources c. Videoconferencing b. Cisco TCS Which Cisco DMS component is used in controlling playback of digital media? a. WAN optimization d. Cisco TCS b. 8. Video on demand capabilities b. Which Cisco DMS component is used in transcoding recorded media content? a. Cisco Cast c.

It is the opposite of “broadcast television. plants. at best. . lack of failover/redundancy capabilities. Those PCs would be network attached in order to provide remote management and content access. typically over physical media such as coaxial cable. These types of systems were needed by businesses for a number of reasons.” which is meant to be openly provided to all capable endpoints via over-the-air broadcast. was one significant limiting factor. System administration difficulties. Where there is a need. Over time. The lack of standards-compliant media was a huge challenge in attempting to make use of this kind of technology. and so on. Initial systems were watch-only systems. The fact that many systems were closed and proprietary is no surprise.18 CCNA Collaboration CIVND 210-065 Official Cert Guide Foundation Topics Legacy Digital Media Architecture Early implementations of what evolved into digital media systems were largely proprietary systems meant to provide surveillance capabilities. and so on. and content delivery. This could be used to deliver morning news relevant to the business. recording capabilities evolved from reel-to-reel systems to the videocassette recorder (VCR) and then on to network-based storage capabilities. These systems were not attached to any external content provider. These systems were adapted for use in delivering content to televisions stationed throughout office buildings. the fact that many early solutions were proprietary meant that there could only be one source of content in specific formats for the solution. Innovation waits for no one. announcements. of course. there is going to be someone smart enough to meet it and capitalize on it. and security (both physical and software related) obstacles made these solutions challenging. and monitor to make local tweaks to and display the created content. As the technologies advanced. The “closedcircuit television” essentially signifies that the content is being sent to only a very limited set of endpoints. These architectures were typically built upon PC-based platforms. They would also provide the interface to keyboard. This meant that someone had to be physically watching the screens at all times. The business world had no time to wait for the battles to be won and lost in order to implement the systems they needed for security. With the coming of applications such as Microsoft PowerPoint and other slide-showcapable software packages. mouse. All content to be presented was largely created and sourced by the entity owning the system. they lacked any capability to record and store the images being collected. high power consumption. The PC-based architecture has a number of significant drawbacks that really prevented its widespread use for dedicated digital signage. certainly. The cost of PC hardware. In addition to these. content hosting. they were needed right now. digital signage became a viable capability. recording capabilities for audio and video started to be implemented and used. software costs. And. These network-based capabilities were often server-based solutions that would store content on local hard disks then push it out across a private network to proprietary display systems.

The video battle still rages to a large degree. During this time in the evolutionary stage of video streaming. 10BASE2 (thin coaxial cable).Chapter 2: Cisco Digital Media and Content Delivery 19 Cisco has done much of that type of innovation over the three decades of its existence. Today. and other content overlay is quite new on the scene. 10BASE5 (thick coaxial cable). so to speak. Cisco PoE has become 802. It all came down to just how network aware the proprietary application in use happened to be. Again. the problem largely goes back to proprietary formats and the absence of viable standards in video creation. such as Novell’s Internetwork Packet eXchange (IPX) and Apple’s AppleTalk. Ethernet eventually won that battle as well. SCCP is giving way to Session Initiation Protocol (SIP) now that feature parity has become a reality between the two. of course. audio encoding/transmission. Cisco created a temporary solution while the relevant standards were being ratified and put in place. But. and a wide array of standards focused on communication. ISL gave way to 802. a similarly prevalent Layer 2 protocol infrastructure. That is. The use of web-based services with audio. video encoding/transmission. and 10BASE-T (twisted pair) were all in widespread use as transmission media. So. The media and protocols used in making the servers communicate was largely irrelevant.1ac/801. But. No standard existed to fill the needs demanded by businesses. it too will be settled in due time. the world was still largely server-based. Broadcast-based protocols. Eventually. it is worth keeping in mind that the technologies in use in the 1990s were a wild mix of Layer 1. and the battle came down to 10BASE-T Ethernet versus Token Ring. the content had to be pushed by an administrator to a server somewhere. Once the respective standards became a reality and ready for prime time.1Q. IBM’s Token Ring (at 4 Mbps or 16 Mbps) technology still had a significant foothold in the realm as well. So.at PoE. in the minds of many. video. Streaming Video Providing access to streaming video in legacy environments was similarly fraught with challenges. At the same time. which is then made accessible to the PC end stations actually presenting the content. Layer 2. and Layer 3 protocols as numerous communications methodologies fought for survival.1af/802. transport. servers were the network. were still prevalent in the majority of network architectures. there is one prevalent Layer 1 infrastructure for the local-area network (LAN). Cisco Discovery Protocol (CDP). content distribution was almost entirely manual. Technologies such as InterSwitch Link (ISL) for LAN Trunking. No one single protocol had yet won the day. 2 . rather than network-based. Ethernet had a number of available flavors and competing technologies. administrators were required to manually push the content to each local PC. CDP has begun a transition to Link Layer Discovery Protocol (LLDP). and delivery. one prevalent Layer 3 protocol. Cisco Power over Ethernet (Cisco PoE). With all the chaos in the industry. TCP/IP was still a relative novelty in the view of many (non-UNIX) server administrators. encoding. In many architectures. 10BASE-T won out over its coaxial cable-based cousins. and much more beyond that. and Skinny Signaling Protocol (SCCP) are big examples of that kind of innovation. Cisco instituted a technology migration to those standards.

. In most cases. these feeds could not typically be easily stored or archived. ease of use was not all that high on the list. network administrators began to push more and more of the capabilities out to the user community. the files could be accessed and downloaded. There was no means of simply embedding the video into the web page to be streamed from a central location. Those security mechanisms are certainly in place. including VCR/DVD. and clients were in play. video distribution technologies presented more challenges than solutions. In today’s world. However. The use of multicast technologies became a prevalent delivery mechanism during this time. this amounted to a simple web page format or a wiki-type blog format that presented links to the video files and hopefully some kind of description of the file content. The proper use of video still required an IT personnel resource. content is content. It was not unusual for a separate desktop client to be needed for each type of video format to be played. nor could they typically be deployed in a mixed-vendor endpoint environment. As the user clicked each link. both static and mobile. This was usually accomplished via Common Internet File System (CIFS) or File Transfer Protocol (FTP) to deliver the file to the user’s local PC. and distribute it. and anyone can create. This was the case even once standards-compliant streaming protocols. upload. therefore. Although the use of intranet services and wikis did offer a more streamlined means of providing content. cable TV. it seems. These services are intended to provide anytime. Those user-facing tools that were available were somewhat less than intuitive. Content came from a number of sources. Each server held a different library of content (and. Resources were largely decentralized at this point. Once downloaded. This limits user interactivity. formats. There are obvious needs for security and protection of confidential information. During the early evolutionary phases of content distribution technologies. of course. share. had to be accessed independently). and content upload. a client installed on the desktop could then be used to play each file individually. satellite. they were not allowed to upload their own content either. any device support for all content relevant to the business. In many cases. All these content sources could be pushed through a video encoder and onto the IP network. These IP Television (IPTV) feeds could reach the PC-based endpoints or proprietary display systems deployed throughout the campus. sharing. and custom content recorded via video camera either at a company-owned studio or simply in someone’s office. As the concept of the intranet came about. User interfaces for these content portals are intuitive and support a wide range of software clients and hardware platforms. Content Portals In the pre-YouTube world.20 CCNA Collaboration CIVND 210-065 Official Cert Guide IPTV Large corporations were able to make use of streaming architectures within a campus environment by leveraging LAN-attached video encoders that were capable of leveraging IP-based streaming. it did not allow users to share content. anywhere.

and more. All the applications in the Cisco DMS solution work with the Cisco Digital Media Manager (DMM). and add additional modules. scheduling. Figure 2-1 shows the core components of the Cisco DMS solution. The DMM is also used in managing. DMS includes a number of modular components. The subsystems of the DMS solution are as follows: ■ Cisco Digital Signs: Digital signage subsystem that dynamically delivers content to be displayed ■ Cisco Cast: IPTV application that allows on-demand delivery of content ■ Cisco Show and Share: Enables users to create live and on-demand content using social media aspects such as tagging. and rating Each of these subsystems is discussed in later in this chapter. peers. customers. as desired. This modularity allows the creation of a custom-tailored solution based on the business needs at the time of deployment and the ability to grow. and IPTV applications. departments. commenting. digital signage. and easily accessible content for end users.Chapter 2: Cisco Digital Media and Content Delivery 21 Cisco Digital Media Suite In DMS. colleagues. video sharing. DMM is a centralized web-based management portal through which all products can be administered. DMS offers an all-in-one solution for webcasting. and publishing digital media content. Like any other architecture. Making the integration of digital media into the day-to-day business flow enhances communication and changes the way we collaborate and interact with our peers. Show and Share DMP and LCD Cisco Cast Digital Media Manager Figure 2-1 Cisco Digital Media Suite Components 2 . scalable. Cisco provides a comprehensive set of tools that enable companies to create flexible. and others.

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Users can be assigned to groups and roles specific to their function. digital signage users. Show and Share server status. If there should happen to be some failure with the DMM. and so on. licensing is applied. and administration of the DMM server itself. the DMP functionality would not be impacted. and so on. clustering. be it admin. This administration portal is the heart of the DMS solution. read-only. Cast. It is where configuration and troubleshooting take place.24 CCNA Collaboration CIVND 210-065 Official Cert Guide Figure 2-3 DMM Home Page The DMM is the primary management interface for the Digital Signs. and so on. The Dashboard provides a summary of DMPs in inventory. in addition to failover. Along the top row of the page are additional tabs for configuration of the system and its controlled subsystems. Clicking the Administration tile on the home page brings you to the Dashboard. . Figure 2-4 shows the DMM Dashboard page. services are stopped and started. Show and Share.

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26 CCNA Collaboration CIVND 210-065 Official Cert Guide Figure 2-5 MXE Manual Video Upload The process is rather straightforward. a title is given to the video. Figure 2-6 shows the output format selection page. Once uploaded. What is shown in the figure is only a subset of the available options. Figure 2-6 MXE Output Format Selection Numerous formats are available for the output video. Figure 2-7 shows the options available to enhance the video. Optionally. With that done. Once you select the desired output formats and click the Next button. additional enhancements become available. a description and tags can be added followed by a click of the Next button. the output formats need to be selected. . The file is uploaded via the Browse button.

you can preview the video and make changes if so desired.Chapter 2: Cisco Digital Media and Content Delivery 27 2 Figure 2-7 MXE Video Enhancement Features As the video is processed. you can add bumpers. as permitted by the format. Figure 2-8 shows the job status page. Once the video is selected and configured. Figure 2-8 Video Conversion Job Status The format conversions take place in tandem on the MXE. a link becomes available to download it or stream it. Also. After all options are satisfactorily chosen. When each one completes. an . watermarks. you can convert the video into the selected formats. trailers. and graphic overlays. as each conversion completes. Each format will have a submission date and time and a status.

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the text of the audio is available to those viewing the content. Once the call is dropped. transcoding/formatting. and reviewing ■ Multiformat file types and recording from USB cameras ■ Creation of secure video communities ■ Ability to enable commenting.5 added a connector for Microsoft SharePoint. the workflow kicks in. The recording is pushed to the MXE for transcoding to any desired format and optimized for numerous playback devices. if a professor records a biology class wherein the topic of conversation is plant life. or Pulse Analytics. it will remember that speaker for future content publications. Pulse Analytics is a speech. and publication. For example. publishing.and voice-recognition mechanism that transcribes audio to text and identifies speakers in recorded content. SnS can be deployed in fully on-premises. This allows content to be published from SharePoint to SnS. Capture Transform Share Capture Transform Share (CSX) is a solution more so than a product.32 CCNA Collaboration CIVND 210-065 Official Cert Guide Based on size and scale. the viewer can search on keywords such as “photosynthesis” or “cell wall” or anything else pertaining to the topic. simply hang up the call. the solution provides for video on-demand and video-streaming services. It provides a powerful tool for asynchronous student/teacher interaction or other non-real-time communication between presenter and viewer. For recording. Once Pulse Analytics has completed processing a particular video. colocated. Spoken words are associated with individual speakers and made searchable. each instance will be returned along with actionable links to the specific point in the discussion where the keyword occurs and who spoke the word. such as bumpers. To end recording. . As might be expected. In addition to allowing for viewing of videos. It also allows the user to surface all video from SnS directly in SharePoint. It is the grouping of TCS. and word tagging ■ Highly flexible user/group management and viewing rights ■ Advanced content storage. MXE. Once a speaker is named. The layout can be customized based on the type of device or media format. Recording is initiated simply by placing a call to the URI of your TCS account. rating. and SnS as a single architecture for content recording. the content can be pushed automatically to the SnS portal or held for approval. archiving. it allows posting of comments directly from SharePoint. the solution uses TCS. watermarks. and distribution management ■ Seamless integration into the digital-content network SnS 5. Additional options can be added. or distributed deployment models. With that complete. SnS provides the following functions and features: ■ Workflows for flexible authoring. If the keywords were spoken during the class session.

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■ Cisco Physical Security Solution: This section covers the hardware and software products of the Cisco video-surveillance solution. ■ Cisco Video-Surveillance Components: This section provides an overview of Cisco cameras and analytics. . and the Cisco media management and storage components.This chapter covers the following topics: ■ Legacy CCTV Video-Surveillance Architecture Evolution: This section covers the evolution of video surveillance from the early CCTV monitoring systems to the IP cameras in use today. Cisco video-surveillance management software.

The first section reviews legacy closed-circuit TV (CCTV) video-surveillance architecture and how it has evolved into what is available today. the components involved with their solution. read the entire chapter. like IP video surveillance and digital signage. You can find the answers in Appendix A. “Do I Know This Already?” Quiz The “Do I Know This Already?” quiz allows you to assess whether you should read this entire chapter thoroughly or jump to the “Exam Preparation Tasks” section. each can stand independently from the others as well. all three of these venues overlap. However. This chapter offers a high-level overview of the solution Cisco offers in IP surveillance. However. Most people assume that means video communications exclusively. “Answers to the ‘Do I Know This Already?’ Quizzes.” Table 3-1 “Do I Know This Already?” Section-to-Question Mapping Foundation Topics Section Questions Legacy CCTV Video-Surveillance Architectures Evolution 1–2 Cisco Physical Security Solution 3–4 Cisco Video-Surveillance Components 6–9 .CHAPTER 3 Cisco Video Surveillance The Cisco CIVND 2 course is designed to cover Cisco video solutions. If you are in doubt about your answers to these questions or your own assessment of your knowledge of the topics. The subsequent sections cover Cisco’s physical security offering. To some degree. Table 3-1 lists the major headings in this chapter and their corresponding “Do I Know This Already?” quiz questions. Cisco has many products in other venues of video. and the architectural design of how all the different elements work together.

CCTV b. Cisco VSM d. Multiplexer c. Cisco Video Surveillance Multiservices Platform . along with other physical-security elements. you should mark that question as wrong for purposes of the self-assessment. In a traditional video-surveillance solution. 4. Cisco Video Surveillance Multiservices Platform What Cisco product is a complete IP-based dispatch and incidence-response solution? a. The Cisco Physical Access Manager appliance c. 3. what product was developed that increases the capacity of recordable storage? a. DVRs What product allows for Cisco Physical Access Gateway devices to connect conventional wired sensors. Giving yourself credit for an answer you correctly guess skews your self-assessment results and might provide you with a false sense of security. what product is used to allow multiple cameras feed to display on a single monitor? a. through a converged IP network? a. If you do not know the answer to a question or are only partially sure of the answer. 2. Multicast d. DMPs d. Cisco Video Surveillance Manager d. VHS recorder b. Cisco IPICS b. VHS recorder As the traditional video-surveillance solution evolved. 1. Encoders c.38 CCNA Collaboration CIVND 210-065 Official Cert Guide Caution The goal of self-assessment is to gauge your mastery of the topics in this chapter. The Cisco Physical Access Manager appliance c. Cisco IPICS b.

Cisco Video Operations Manager Software d. Cisco Video Operations Manager Software d. Cisco VSM b. NAS d. Decoders Which Cisco product is responsible for changing layouts that are displayed on the viewer portal stations? a. 8. Cisco Video Surveillance Manager b. VSM b. Cisco Video Surveillance Multiservices Platform b. Cisco Integrated Services Router Generation 2 c. Cisco Video Virtual Matrix Software Which Cisco product allows for up to 1 TB of storage for video-surveillance feed? a. 9. 6. Cisco Video Virtual Matrix Software Which Cisco product is responsible for sending video feeds to storage and viewer portal stations? a.Chapter 3: Cisco Video Surveillance 39 5. Encoders d. Cisco Video Media Server Software c. Cisco VSM b. 7. Cisco Video Media Server Software c. ISR c. Cisco Video Operations Manager Software d. Cisco Video Media Server Software c. What Cisco product is used to leverage analog video cameras in an IP videosurveillance deployment? a. Cisco Video Virtual Matrix Software Which Cisco product is responsible for interacting with the video-surveillance software through a web portal? a. DAS 3 .

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Cisco Video-Surveillance Components The remainder of this chapter covers Cisco cameras and analytics. storage optimization. public switched telephone network (PSTN). As mentioned before. All three of these services work together to offer a complete and highly effective Cisco video-surveillance solution. Such services may include door sensors and badges. ■ The third category of the Cisco end-to-end solution is threat response. Digital Media Player (DMPs). Management elements include features like central management of previously mentioned devices. This chapter does not go into microphones and motion sensors in a Cisco video-surveillance solution. Input and Output Devices The Cisco IP cameras include standard-definition (SD) and high-definition (HD) capabilities. motion sensors. Cisco Medianet offers the features PoE. This service includes the IPICS allowing integration with existing communication devices. microphones. The Cisco video-surveillance solution can be divided into four service domains: ■ Input and output devices ■ Management ■ Storage ■ Interactive view Input and output devices are Cisco IP cameras. and video analytics. Components of a Cisco Digital Media Suite (DMS) could be incorporated. Cisco video-surveillance management software. media control. motion sensors. There are four series of cameras to choose from in the Cisco 3 .264. such as PCs. and other media management and storage components. Management can also determine where recorded media is to be stored. as well. Storage involves compressing media when needed and using scalable storage solutions. and layout changes. analog cameras. and the Cisco Digital Media Manager (DMM). or video collaboration solution. such as cameras. encoders.Chapter 3: Cisco Video Surveillance 43 A Cisco end-to-end solution can be broken down into three categories: ■ Threat detection can be categorized by the physical security elements in a surveillance solution. motion detection. Cisco IP surveillance cameras also include embedded security and networking. Cisco LCD Displays. fingerprint scanners or other biometric sensors. operations like PTZ and camera switching. ■ Threat monitoring is based on real-time and recorded threat-monitoring services. whether that be a Voice over IP (VoIP). bandwidth optimization. and PTZ control. and the Cisco media management and storage components. whether that be locally attached storage or a networkattached storage (NAS) or storage-area network (SAN). Interactive view elements monitor endpoints such as operator view stations. automated provisioning. It also contains distribution elements notifications and media store distribution. They communicate using IP and standards-based interfaces and protocols such as MPEG and H. and enhanced network security. distribution. and access control. video-surveillance monitoring software.

Figure 3-3 Box and Dome Cameras The Cisco Video Surveillance 7000 series IP cameras support a 5-megapixel lens. Some come in a box model.1-megapixel HD IP dome. and dome models. It is an outdoor fixed HD camera in vandal-resistant housing. These dome IP digital cameras are designed for superior performance in a wide variety of video-surveillance applications. Table 3-2 compares each of the camera series mentioned. The Cisco Video Surveillance 3000 series IP cameras are full-functioning HD cameras with H. Cisco PTZ IP cameras can be remotely controlled to monitor a wider area than traditional fixed cameras. Table 3-2 Cisco Video-Surveillance Camera Features Camera Model Camera Type Resolution Cisco Video Surveillance 7000 series 5-megapixel HD IP dome cameras Resolutions up to 2650x1920 Cisco Video Surveillance 6000 series 2. with H. These dome cameras can support resolutions up to 1280x800 at 30 frames per second. The Cisco Video Surveillance PTZ series IP cameras are available in SD or HD resolutions.1-megapixel lens and offers HD video capability in bullet. bullet. These cameras can be used indoors or outdoor and support up to 1080p30 resolutions. and box cameras 1080p30 Cisco Video Surveillance 4500E series True 1080p HD multipurpose camera 1080p30 or 720p60 Cisco Video Surveillance 3000 series HD cameras IP dome cameras 1280x800 at 30 fps Cisco Video Surveillance PTZ series SD and HD IP 360 dome cameras Up to 1080p .264 support. Figure 3-3 shows box and dome cameras. This series offers excellent image quality with resolutions up to 2560x1920 and PTZ support.44 CCNA Collaboration CIVND 210-065 Official Cert Guide solution. Each has different capabilities to cater to the various needs of the customers. The 6000 series comes in both box and dome models. The Cisco Video Surveillance 6000 series IP cameras support a 2. The Cisco Video Surveillance 4500E series IP cameras offer true HD video at 1080p.264 compression. and some come in the dome model. box.

the software replicates the unique input video streams to multiple output streams. and control video from any Cisco surveillance camera or encoder. Management The Cisco Video Surveillance Manager Software (VSMS) is the management and control plane for the Cisco video-surveillance solution components. Also. Cisco VSMS is a software suite that includes the Cisco Video Surveillance Operations Manager. and SAN storage systems. based on request. with motion JPEG (M-JPEG) and H. Note that although only Cisco IP surveillance cameras are mentioned in this chapter. and streaming of video feeds. These devices use digital signal processors (DSPs) to convert analog signal from legacy analog cameras to digital format. and the Cisco Video Surveillance Media Server Software must be installed on the server to use them. this process becomes efficient because traffic needs to traverse the network only when requested by remote viewers. thirdparty systems are supported by the Cisco DMS solution. This includes third-party IP surveillance cameras and legacy analog cameras through encoders. the Cisco Video Surveillance Media Server continuously receives video from the IP camera or encoder. as well. Tools are available to manage multiple Cisco Video Surveillance Media 3 . This software is responsible for the recording. The way it works is that each IP camera or encoder sends a single video stream to the Cisco Video Surveillance Media Server. Encoders are an optional component of the Cisco Physical Security Multiservices Platform. The Cisco Video Surveillance Storage System complements the Cisco Video Surveillance Media Server software. Application programming interfaces (APIs) can be used for third-party integration. For archive viewing. Cisco Video Surveillance Media Server. The Cisco Video Surveillance Media Server software is the core component of the networkcentric Cisco video-surveillance solution. NAS. as configured per the archive settings. display. manage. This software is responsible for simultaneously distributing live and archived video streams to viewers over an IP network. Video requests and streams are delivered to the viewer by using HTTP traffic (TCP port 80) or over HTTPS (TCP port 443). Tools available in the Cisco Video Surveillance Operations Manager include a web-based portal that can be used to configure. Many third-party endpoints are supported as well. and Cisco Video Surveillance Virtual Matrix. Cisco IP surveillance cameras are supported by third-party management software. For security purposes. There are two cards available offering either 16 BNC connection panel or an 8 BNC connection panel on a single card. Additional support on these encoder cards includes RS-232 for remote PTZ control of cameras. In environments with remote branch locations.264 support. and third-party camera and encoder support is provided.Chapter 3: Cisco Video Surveillance 45 Another output device is the Cisco Video Surveillance Encoder. These software components of the VSM are the three management software solutions that are discussed in this section. In case of multiple view requests. The resolution of these capture cards is D1. The Cisco Video Surveillance Operations Manager is the core engine for the Cisco surveillance solution. and is the highest SD resolution available in common analog-based CCTV deployments. it uses authentication and access management for video feeds. D1 resolution is 704x480. It offers centralized administration of all the Cisco video-surveillance solution components and supports Cisco video-surveillance endpoints. Video can be stored in direct-attached storage (DAS). The software sends video streams to the viewer only when requested. storing.

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4. The two scenarios that are discussed are the Cisco Video Surveillance Operations Manager Viewer and the Cisco Video Surveillance Matrix Viewer. 5. the communication signaling paths. The Cisco Video Surveillance Operations Manager then sends a signal to the Cisco Video Surveillance Media Server requesting the video feed from the selected cameras. The Cisco Video Surveillance Media Server requests video feed form the appropriate cameras. Figure 3-4 illustrates the Operations Manager Viewer scenario. and so on of the computer. The Cisco Video Surveillance Operations Manager updates the view on the appropriate view portal stations based on the parameters selected by the operations manager. 6. the Cisco Video Surveillance Operations Manager software is being used through Microsoft ActiveX web browser. some might show as thumbnails only or might even make the PC unresponsive. The camera sends the video feed to the Cisco Video Surveillance Media Server. . This traffic can use TCP port 80 (HTTP) or 443 (HTTPS). 3. and interactive views that can be used in a Cisco video-surveillance solution. the Cisco Video Surveillance Media Server simply replicates the video stream as requested. No additional requests are made to the camera. The protocol used is based on what was requested by the Cisco Video Surveillance Operations Manager. The following steps outline the process Cisco’s video-surveillance software follows to change camera views: 1. the operator can select which cameras need to be viewed on which displays and in what camera positions. The Cisco Video Surveillance Media Server using TCP.48 CCNA Collaboration CIVND 210-065 Official Cert Guide that have been discussed and explains the flow of media. Note The number of video feeds that can be shown depends on the CPU. When an operator is interacting with the Cisco video-surveillance software. or multicast sends these views to the Cisco Video Surveillance Operations Manager. If all the feeds are displayed. RAM. 2. UDP. Using this software. If another Cisco Video Surveillance Operations Manager Viewer requests the video from the same IP camera.

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. ■ Introducing Cisco Collaboration Solutions: This section provides an overview of the technology categories comprising Cisco collaboration solutions.This chapter covers the following topics: ■ Legacy Videoconferencing: This section covers the history and evolution of videoconferencing technologies and infrastructure. end-to-end user experience second to none. ■ Cisco Collaboration Architecture: This section explains how these technologies work together to create a cohesive.

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Gatekeeper b. Giving yourself credit for an answer you correctly guess skews your self-assessment results and might provide you with a false sense of security. T1 PRI c. E1 CAS d. T1 CAS b. 1. T1 CAS d. read the entire chapter. MGCP d. CUCM c. 3. E1 PRI Which of the following first provided centralized call control capabilities for H. If you are in doubt about your answers to these questions or your own assessment of your knowledge of the topics. E1 PRI . If you do not know the answer to a question or are only partially sure of the answer. you should mark that question as wrong for purposes of the self-assessment. MCU Which of the following provided a total usable bandwidth of 128 kbps? a. BRI b. T1 PRI c. You can find the answers in Appendix A.” Table 4-1 “Do I Know This Already?” Section-to-Question Mapping Foundation Topics Section Questions Legacy Videoconferencing 1–3 Introducing Cisco Collaboration Solutions 4–6 Cisco Collaboration Architecture 7–9 Caution The goal of self-assessment is to gauge your mastery of the topics in this chapter. “Answers to the ‘Do I Know This Already?’ Quizzes. Table 4-1 lists the major headings in this chapter and their corresponding “Do I Know This Already?” quiz questions.54 CCNA Collaboration CIVND 210-065 Official Cert Guide “Do I Know This Already?” Quiz The “Do I Know This Already?” quiz allows you to assess whether you should read this entire chapter thoroughly or jump to the “Exam Preparation Tasks” section.323 video endpoints? a. 2. Which of the following transport technologies uses 23 B channels and a D channel? a.

8. Cisco WebEx Training Center Which management tool is Microsoft Windows Server based and can be installed onto either a virtual or physical server operating system instance? a. Cisco WebEx Meetings Server c. CUCM b. Call control solutions b. ASA d. 7. Cisco WebEx Meeting Center b. Endpoints b. 6. Cisco TCS Customer collaboration refers primarily to which of the following? a. IM/presence. to internal voice/video calling. 9. VCS c.) a. MXE b.Chapter 4: Cisco Collaboration Overview 55 4. 5. TMS c. Call control d. CAC 4 . Expressway b.) a. TMS Which of the following solutions allows for VPN-less access from mobile devices and endpoints. Unified communications Which of the following provides an on-premises web/audio/videoconferencing solution? a. Which of the following are needed to facilitate a videoconference? (Select all that apply. VCS d. Cisco WebEx Event Center d. outside the network. and other UC services? a. Conferencing solutions c. VTS Which of the following are call control elements? (Select all that apply. Bridging resource c. Contact center solutions d. Expressway d. voice messaging. TMS c.

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whereas the PSTN-based endpoints would be making use of ISDN technologies.323. Figure 4-2 shows how this expanded architecture looked in terms of transport and reachability between endpoints. troubleshooting. albeit out of band. hosted MCU providers began popping up all over the place. or they may be softwarebased MCU equivalent entities. Bridging resources can come in the form of hardware-based multipoint control units (MCUs). however. This is accomplished largely by the rapid spread of WAN technologies throughout the globe. A large percentage of these providers were productizing hosted best-effort MCU services and expanded reachability made possible by a brand-new transport option called the Internet. Multipoint conferencing technologies began to rapidly evolve in terms of reachability.323-based connections for both audio and video participants. all the transport mechanisms discussed thus far are represented. Many early adopters of videoconferencing technologies did eventually get around to investing in their own infrastructure. For those companies that were just not quite there financially. Obviously. . The call does not become a conference until a third endpoint is added to the call. At this point. Either way. These resources would need to support any combination of ISDN-based or H. even over distance. there is still no true central call control element. and so on. By keeping the traffic on-net. and data over ISDN circuits.323 is quite similar in operation to ISDN. H. the need to support the use of Internet-based endpoints revealed a somewhat significant issue regarding quality of service and reliability. a conference requires a bridging resource. This is largely due to the fact that H. The PSTN side of the connection handled audio.58 CCNA Collaboration CIVND 210-065 Official Cert Guide Initially. In the figure. large corporations are suddenly able to eliminate the geographic barriers that made ISDN-based calling so expensive. With the availability of both hosted and private videoconferencing resources came the need to expand the options of who could and could not attend a videoconference. in terms of messaging. there is a means of mixing the media and getting it to all participating endpoints. As mentioned at the beginning of this chapter. we do finally see the advent of true conferencing as a technological possibility.320 is a general recommendation for running voice. Those using the Internet and WAN transport would be using H. video.323 protocol capabilities. all video communications were established using H. A video call is generally accepted to imply a point-to-point nature.

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and software components used by end users to communicate. and MCU. However. and conferencing management/scheduling tools. a WAN infrastructure transporting on-net video. gateways. software clients. the pieces remain fairly much the same. The underlying foundation is the call control element. Cisco Unified Communications Manager (CUCM) is the essential glue that holds the entire architecture together. ■ Collaboration endpoints: These are the video and telephony desktop. high quality. the more relevant aspects of collaboration architecture include technology categories. such as contact center applications and voice self-service products. gatekeeper. a PBX for PSTN/ISDN connectivity. Additional flexibility in the solution is provided by the simple fact that the solution can be wholly on-premises or it can be cloud-based in the form of a hosted collaboration service (HCS). ■ Customer collaboration: Solution components aimed at customer interaction. and gateways. collaboration desktop endpoints. There is a high degree of modularity in the overall solution. This typically focuses on Cisco Unified Contact Center Express (UCCX) and Cisco Unified Contact Center Enterprise (UCCE) solutions for customer interaction.” the Cisco Preferred Architecture includes five subsystems within the collaboration architecture. and Cisco TelePresence integrations. This includes call control. data. mobile. The network provides the foundation on which the collaboration applications rely. Regardless of how the Cisco collaboration solution architecture is broken down. The ISDN gateway is a customer premises equipment (CPE) device that provides an interworking function between the ISDN network/PBX and the IP-based endpoints. The technology categories include the following: ■ Unified communications: Solution components aimed at bringing together voice. and content sharing. Many of the pieces can be mixed and matched to fit what is right for a given business or need. rather than the subsystems. Cisco TelePresence room-based and immersive endpoints. This includes audio and videoconferencing products. “Introduction to Video Communications. and mobile applications. conferencing resources. ■ Conferencing: Solution components used to enable anyplace/anytime multiparty communications with a focus on security. from an exam perspective. The rest of the collaboration solution components are in the provider cloud infrastructure. and an MCU to provide bridging resources.Chapter 4: Cisco Collaboration Overview 61 In the figure. and applications. collaboration endpoints. As mentioned in Chapter 1. there is a distinct mix of technologies. the only components typically on premises are the IP Phones. web conferencing applications. video. In an HCS solution. This includes IP Phones. The architecture is nearly identical aside from the fact that a service provider is hosting all of the relevant pieces within their network. HCS solutions are priced based on 4 . Introducing Cisco Collaboration Solutions Cisco collaboration solutions consist of a number of architectural components. including a gatekeeper for call control. The gateways are essentially extensions of the CUCM as it controls the ports through which calls will ingress and egress.

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■ WebEx Training Center: Provides an education-focused. and labs. the basic requirements are the same. If there is already an existing on-premises Cisco TelePresence implementation. Conferencing now requires a much wider array of service offerings. event delivery. an indicator is placed by the attendee name and the time away from the main screen logged. Tools are provided for successful delivery of online events. web. Cisco has expanded the cloud-based capabilities of WebEx services by introducing the Collaboration Meeting Room (CMR). a conference bridge resource (hardware or software based MCU). CMR provides the capability to use cloud-based videoconferencing infrastructure rather than a company needing to purchase its own onpremises infrastructure. The scope of possibilities has also expanded. As mentioned in the chapter introduction. they require CUCM or Video Communication Server (VCS) for call control. ■ WebEx Event Center: Allows for large-scale meetings. Reporting is provided on a per-attendee basis. including planning/promotion. and follow-up campaign reporting. These rooms can be scheduled or launched instantly. but expanding to include web conferencing. (Any time WebEx is not the primary application on the screen. and video resources for day-to-day meetings. including the traditional on-premises audio and videoconferencing. Cisco WebEx includes four centers for meetings: ■ WebEx Meeting Center: The default meeting front end for Cisco WebEx. This includes video capabilities. a CMR Hybrid (formerly known 4 . and of course the actual video endpoints participating in the conference.Chapter 4: Cisco Collaboration Overview 63 Conferencing Conferencing has expanded greatly over the years to encompass more than simply bridging phone calls together. there are three essential types of conferences: ■ Instant (or ad hoc) conferences ■ Personal (or rendezvous/meet-me) conferences ■ Scheduled conferences In all three cases. and hybrid solutions allowing the seamless integration of both on-premises and cloud-based conferencing resources in a single meeting. Content can be shared into the meeting by any authorized participant. breakout sessions for discussion. showing participation level. application integration. allowing companies to scale their solutions to never-before-seen capacities.) ■ WebEx Support Center: A customer support meeting interface primarily aimed at remote desktop and content sharing for real-time IT support and customer service regardless of geographical separation. interactive environment. Audio and videoconferencing architectures have become more and more feature rich. Meeting Center allows attendees to use audio. The Cisco acquisition of WebEx immensely upped the standard for web/audio/ videoconferencing in a cloud-based environment. personalized WebEx meeting rooms. CUCM or the MCU bridge resource can be either on-premises or hosted (cloud-based). CMR allows the creation of user-specific. Meetings can be recorded with the click of a single button. cloud-based conferencing options. In the context of this discussion.

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. Call agents (a. and more. smartphone clients. and other signaling aspects associated with end-to-end communications.323 and SIP endpoints. Even the other service domains depend entirely on the existence of the call control plane to function. ■ Media services: Audio and video media services. the service domain focuses on only one aspect. Call Control Of all the service domains. the call control plane to make use of call-based services. and so on. ■ Endpoints: The user interface to the collaboration infrastructure. tablet clients. web-based services. proprietary) forms. and so on. and more. endpoints. ■ Gateways: Connectivity to other systems and their associated network infrastructure. This includes conference bridging resources (audio/video). gateways. the first telephone switch. VCS is a video aggregation and call processing engine for standards-based video endpoints. SIP trunking connectivity. whether point-to-point (P2P) or multipoint (P2MP). PSTN connectivity. desktop clients. vendor-proprietary systems. transcoding services. With the acquisition of TANDBERG. audio/video recording services.k.66 CCNA Collaboration CIVND 210-065 Official Cert Guide Whereas unified communications encompasses multiple aspects of the collaboration solution. dial plan. business-to-business (B2B) connectivity. and other advanced collaboration user systems. legacy PBX connectivity. Over the course of the evolutionary path of both voice and video technologies. call control has come in numerous flavors. Cisco greatly increased the pace of innovation in the video communications market. and register with. including both standards-compliant and nonstandards-compliant (that is. It has done so for quite a long time before Cisco’s acquisition of TANDBERG. teardown. videoconference layout customization. media services) attach to. VCS is discussed in a bit more detail later in the “VCS and Cisco Expressway” section. music-on-hold services. ■ Scheduling and management: Centralized management services for collaboration endpoints. endpoint bandwidth management. certainly. The service domains of particular importance in this discussion include the following: ■ Call control: A central entity within the infrastructure that is in charge of call/session control.a. This includes analog systems. Call control from Cisco’s perspective now rests squarely upon Cisco Unified Communications Manager. and routing decisions for setup. immersive room systems. This is the case both for on-premises solutions and hosted solutions. media termination point (MTP) services. The heart of the TANDBERG infrastructure included the Video Communications Server. but also interworking between the two protocols. video endpoints. This includes desk phones. conferencing resource reservation/scheduling. transfer. maintenance. annunciator services. the first camera (still/video). call control is the most important simply due to the fact that every other aspect of the Cisco collaboration architecture relies on it as the common foundation. VCS can operate independently of CUCM. The technologies have come a long way since the creation of the first phone. It is common for these systems to integrate with both e-mail services on the back end and e-mail clients at the user interface. and other media-based applications or services. It provides not only for H.

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the 7800 series. Note that not all endpoints are supported with the MRA functionality. presence. and IM traffic over the same connections rather than simply video traffic. Cisco has released a new twist on the VCS firewall-traversal mechanism that allows for multiple traffic types to make use of the secure connection. it is VCS made somewhat subservient to CUCM. So. often with significant manipulation of the called-party number being necessary to facilitate the call setup. Expressway is still VCS. the newer lines of SX. CUCM did not support URI dialing natively. In addition.x and later. The domain portion of the URI had to be stripped or added as appropriate for the call direction. content sharing. Gone are the days wherein a virtual private network (VPN) tunnel was required on each device that wanted to access corporate collaboration services. where VCS has done so since its creation. This is because. voice.70 CCNA Collaboration CIVND 210-065 Official Cert Guide the two. 8800 series. URI dialing support has since been added to CUCM with version 9. business-to-business (B2B) calls. Expressway architecture provides a means of allowing VPN-less access to collaboration resources to clients and endpoints outside the network. At present. Expressway provides secure firewall traversal and line-side support for CUCM registrations. Expressway is also the mechanism that allows the use of the CMR Hybrid capability. whereas Expressway-E is deployed in the DMZ or outside the firewall. it does not need to actually register endpoints as it has in the past. voice mail. Under the hood. Figure 4-7 shows how the Expressway architecture ties into the Cisco Preferred Architecture for collaboration. For example. albeit a slightly scaled-down version of VCS in terms of total functionality. A number of the former VCS functions are now handled by CUCM. and EX and DX series endpoints are supported for external connectivity. although they are now known as Rich Media Sessions (RMSs). This brings to light the two additional manners in which VCS can be deployed: Expressway-C and Expressway-E. This new architecture is known as Cisco Expressway. The Expressway-C and Expressway-E variations have the same essential function and deployment locations within the architecture as their VCS-C and VCS-E counterparts. All endpoints register to CUCM. and IX series TelePresence endpoints are supported. and interoperability/interworking calls still have the same requirements in terms of traversal/nontraversal calls. MX. Expressway-C is deployed inside the firewall. . External calls. traditionally. Expressway supports video. This feature set is known as Mobile and Remote Access (MRA).

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the PVDM2s will be shut down. If greater scale is needed. It can connect easily to Cisco MCU resources and is tightly integrated with Cisco’s scheduling and management platform. scheduled as a videoconference resource to automatically record the call and all shared content. number of attendees per conference. To invoke the TCS manually. The content can then be distributed to any PC or portable media device. resolution desired. If both are detected. PVDM3 modules contain between 8 and 256 DSP channels. These hardware resources also support multiple formats and adaptive rate matching to provide the best possible experience to a wide array of standards-compliant endpoints. but they are not necessarily optimized to do so. CTS supports conferencing services for both H. Note that although the older PVDM2 hardware can be used in these ISRs (via installation in a network module such as the NM-HDV). The hardware-based version is essentially a virtual server running on a blade in an MCU chassis. or it can be posted to a Cisco Show and Share portal.323 and SIP video endpoints.74 CCNA Collaboration CIVND 210-065 Official Cert Guide For audio conferencing. and on-demand sharing of videoconference content. the URI of the TCS is simply conferenced into the call. active presence. TCS is a software-based virtual appliance that provides recording. The CTS can be hardware based or software based. including continuous presence and picture-in-picture (PIP). The current generation of ISRs (2900/3900/4400 series routers) is using PVDM3 modules. live streaming. The hardware MCU is giving way to virtualized resources in the form of the Cisco TelePresence Server (CTS). a hardware conference bridge resource consisting of digital signal processors (DSPs) is required. A Cisco ISR conference bridge will contain some number of Packet Voice Digital Module (PVDM) resources.323 and SIP endpoints as long as they are standards compliant. be they H. .323 or SIP. and desired video codec support. Another aspect of media services for Cisco videoconferencing is the Cisco TelePresence Content Server (TCS). Cisco TCS supports the use of Cisco video endpoints or any standards-compliant H. multivendor interoperability. or it can be invoked for every call. These resources are registered to CUCM as a conference bridge resource and those resources invoked when required. The hardware can support multipoint collaboration up for full highdefinition (HD) video at 720p60 or 1080p60. multiscreen. This includes high-density support for various conference views. and multistream. Multistream is a new Cisco feature that allows the use of multiple screens both for videoconference and content sharing. Cisco TelePresence MCUs are hardware resources specifically created to deal with videoconference bridging. CUCM has some default software conference bridging capabilities built in. The software version can run on a VMware ESXi host on nearly any supported hardware platform. PVDM3 modules can also handle some degree of videoconferencing. MCUs come in many shapes and sizes depending on the number of conferences. the coexistence of PVDM2 and PVDM3 resources in a single chassis is not supported. This includes enhanced view modes. The recording function can be invoked manually. The Cisco Virtual TelePresence Server (VTS) is a virtualized appliance for extremely highdensity videoconferencing.

a traversal license is used for each H. either Cisco VCS or Cisco Expressway is necessary to provide that functionality. From a user perspective. and more. any standards-compliant endpoints. Obviously. The one-button-to-push meeting access feature is available in TMS 13. TCS.323 and SIP endpoints is required. including the use of the MCU. an installed plug-in allows the use of an intuitive scheduling tool right from an end user’s Microsoft Outlook client. VTS. TMS integration with Microsoft Exchange and Outlook combine to provide a flexible. The Microsoft Windows Server installation can be virtualized or installed on a bare-metal server. Cisco prefers the use of Cisco UCS platforms. a participant merely touches the button to join or initiate the conference. infrastructure.NET Framework) to the video units. easy interface for quick conference scheduling and resource booking options. At meeting time. Shortly before the scheduled start time of the meeting. available resources. TMS can integrate with Microsoft Exchange for scheduling through Microsoft Outlook clients. and so on. For Expressway.Chapter 4: Cisco Collaboration Overview 75 Note When interworking between H. and more. TMS is a Microsoft Windows Server-based software package geared specifically for providing a web browserbased interface (using Microsoft Internet Information Services and the . but the only real requirement is that the Microsoft Windows Server and its hardware platform meet the required specifications. 4 . When VCS is in play.323 endpoint. This includes feature augmentations such as one-button joining of a meeting. an RMS is used. CTS. On the back end.1 and later. TMS offers the capability to control and manage multiparty conferences. Scheduling and Management The scheduling and management of Cisco video endpoints and conference resources is performed primarily by the Cisco TelePresence Management Server (TMS). a button shows up on the video endpoints scheduled to join a particular conference.

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H. H. WebEx Support Center. gateway. nontraversal call. Collaboration Meeting Room (CMR). Unified Contact Center Enterprise (UCCE). WebEx Meetings Server. H. CMR Hybrid. gatekeeper.320. Integrated Switch Digital Network (ISDN). Expressway-C. Cisco WebEx Meetings Server (CWMS). Mobile and Remote Access (MRA). quality of service (QoS). WebEx Meeting Center. E1 PRI. Skinny Client Control Protocol (SCCP).263. Video Communications Server (VCS) Control. T1 PRI. 23B+D. call admission control (CAC). TelePresence Content Server (TCS). Rich Media Session (RMS). digital signal processor (DSP). E1 CAS. call control.Chapter 4: Cisco Collaboration Overview 77 Define Key Terms Define the following key terms from this chapter and check your answers in the Glossary: 2B+D. Unified Contact Center Express (UCCX). universal resource identifier (URI). H. Virtual TelePresence Server (VTS). Basic Rate Interface (BRI). 30B+D.323. private branch exchange (PBX). Cisco Unified Communications Manager (CUCM). firewall traversal. traversal call. T1 CAS. WebEx Training Center 4 . multipoint control unit (MCU). TelePresence Management System (TMS). Session Initiation Protocol (SIP). analog terminal adapter (ATA). Common Intermediate Format (CIF). Expressway-E. Video Communications Server (VCS) Expressway. WebEx Event Center. Cisco TelePresence Server (CTS). Packet Voice Digital Module (PVDM).264.

. ■ Cisco Collaboration Desktop Endpoints: This section briefly discusses the Cisco EX series and DX650 desktop collaboration endpoints.This chapter covers the following topics: ■ Cisco IP Phone Portfolio: This section provides an overview of the features and capabilities of the currently available Cisco IP Phone models. ■ Cisco Jabber Software Clients: This section provides a high-level description of the Cisco Jabber software client and platforms on which it is available.

Whether the device in question is an IP Phone. If you are in doubt about your answers to these questions or your own assessment of your knowledge of the topics. and immersive TelePresence room-based video endpoints. Now the lines are blurring. The hexadecimal portion is the Media Access Control (MAC) address of the device being added. You can find the answers in Appendix A. The SEP stands for Selsius Ethernet Phone. In the past. desktop video endpoint. are simply collaboration endpoints. So. whether video capable or not. it is simply a collaboration endpoint. remember: They are all simply endpoints. and the Cisco Jabber soft client (in its various forms).” . The portfolio has evolved greatly since the first Cisco IP Phones were made available after the Cisco acquisition of Selsius in 1998. This chapter focuses on the Cisco IP Phone portfolio. and Jabber Overview To simply state that the Cisco endpoint portfolio is extensive and diverse is an immense understatement. the distinction was important. When adding endpoints to the Cisco Unified Communications Manager (CUCM). Making a video call is now easier than making a traditional voice-only call. software-based clients. or an immersive video endpoint in a conference room. the true advance in technology was the fact that the phone was an Ethernet-connected device running a TCP/IP stack and capable of providing basic telephony features. These endpoints all have similar characteristics at the most basic levels and can be managed in a nearly identical manner. software client. Desk Endpoints. A possibly-not-so-well known reference to Selsius remains in the system to this day. But. At that time. devices are shown with a device name similar to this: SEP000CABCDEF12. It seems that video has become an increasingly vital means of communication. Table 5-1 lists the major headings in this chapter and their corresponding “Do I Know This Already?” quiz questions. desktop video endpoints. This means that video capabilities must move from that one conference room or the executive board rooms into the masses. Every device must allow people to communicate in the manner of their own choosing. “Do I Know This Already?” Quiz The “Do I Know This Already?” quiz allows you to assess whether you should read this entire chapter thoroughly or jump to the “Exam Preparation Tasks” section. read the entire chapter.CHAPTER 5 Cisco IP Phones. IP Phones. “Answers to the ‘Do I Know This Already?’ Quizzes. Cisco has slowly started to move away from differentiating IP Phones. collaboration desk endpoints.

Which Cisco IP Phone is Gigabit Ethernet capable? a. such as those in which there is a risk for atmospheric explosible gases? a.80 CCNA Collaboration CIVND 210-065 Official Cert Guide Table 5-1 “Do I Know This Already?” Section-to-Question Mapping Foundation Topics Section Questions Cisco IP Phone Portfolio 1–5 Cisco Collaboration Desktop Endpoints 6–8 Cisco Jabber Software Clients 9–10 Caution The goal of self-assessment is to gauge your mastery of the topics in this chapter. 7945 b. 7861 What is the maximum number of lines supported by the Cisco 7965 IP Phone? a. 7921 . you should mark that question as wrong for purposes of the self-assessment. 7861 Which phone is built to function in hazardous environments. 7942 c. 7925G c. 7925G-EX d. Giving yourself credit for an answer you correctly guess skews your self-assessment results and might provide you with a false sense of security. 3905 b. 7841 d. 3. 6 With which of the following handsets can the 7916 expansion module be used? a. 7965 d. If you do not know the answer to a question or are only partially sure of the answer. 1. 4. 1 b. 2. 4 d. 7821 c. 7926G b. 2 c.

0. Bluetooth. EX90 c. SIP b.2 b.5 Which of the following supports the multisite feature? a. and Jabber Overview 5. and Wi-Fi? a. JTAPI 10. 10.1. 8831 Which of the following does Cisco Jabber for Windows use for desk phone control? a. Blackberry c. DX650 d. Windows Mobile The Cisco DX650 is supported beginning with which version of Cisco Unified Communication Manager? a. EX60 b. 7. 6.Chapter 5: Cisco IP Phones. Apple iOS d. 8961 d. 9951 c.1. 9971 b.3 d. 81 Which phone supports VGA quality video. Android (Jellybean) b. SIP c. Desk Endpoints. XMPP d. 4. 8. What protocol does Jabber use for instant messaging functionality? a.2 c. CTI b. CDP 5 . 9. SCCP d. SCCP c. 8945 The DX650 operating system is based on which of the following? a. 7.5. 8.

single-line. Different users will have different needs/desires in how and where they choose to communicate. It addresses the need for basic dial tone at a very cost-effective price point. the 3911 and 3951. Figure 5-1 shows the 3905 model phone.cisco. there is no real need to cover them here. or features. and so on). So. Its predecessors. conference room phone. It has an integrated 10/100 switch and speakerphone as well. The most up-to-date information about all Cisco collaboration endpoints is available here: http://www. Therefore.html Cisco 3900 Series Phones The 3900 series currently contains only the 3905 model as of the time of this writing. There is no one-size-fits-all mindset when it comes to collaboration technologies. It is a single-line device. functions. It has a small 128x32 pixel monochrome display but no programmable soft keys. The focus rests squarely on creating the best user experience regardless of the devices in question. The 3905 is an entry-level.com/c/en/us/products/collaboration-endpoints/index. SIP-only handset. It is Class 1 Power over Ethernet (PoE) capable or can use an external power supply. it does not support XML applications. break room phone. . This section covers the following Cisco IP Phone models: ■ 3900 series ■ 7800 series ■ 7900 series ■ 8800 series ■ 8900 series ■ 9900 series The order of discussion is merely based on numeric value of the series rather than form.82 CCNA Collaboration CIVND 210-065 Official Cert Guide Foundation Topics Cisco IP Phone Portfolio The Cisco IP Phone portfolio consists of a rather wide array of options and feature sets. although it does support call-waiting. This diversity of features allows flexibility in deployment based on the needs of the individuals using the phone and the phone’s general purpose (lobby phone. were retired in 2010.

and Speakerphone. hallways. up and down navigation buttons. or anywhere else requiring a simplified feature set. break room. The buttons just below the display include a Previous button (to go back one menu level). Volume Control. Just below the navigation pad is a row of three feature keys. and Jabber Overview Cisco 3905 IP Phone Figure 5-1 As seen in the figure. hotel lobby. the 3905 is purpose built to provide phone service in a hospital waiting room. Table 5-2 83 Cisco 3905 IP Phone Features Feature/Function Characteristics Integrated switch 10/100 Display 128x32 monochrome LCD Speakerphone Yes Line keys 1 Programmable soft keys 0 Fixed feature keys 8 MWI Yes XML support No Headset port No Signaling protocol SIP PoE class Class 1 As is evident. and Hold/Resume.Chapter 5: Cisco IP Phones. Transfer. Below the keypad is an additional row of buttons for Mute. along with a Select button and a Settings button for phone configuration. college dorm room. The phone can be wall-mounted or simply placed on a desk or tabletop. there is a Message Waiting Indicator (MWI) in the top-right corner. from left to right. Desk Endpoints. These keys. Table 5-2 provides a feature overview of the 3905 IP Phone. It has eight fixed feature keys that provide access to several functions. are Redial. 5 .

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Currently. These phones have undergone an unimaginable number of evolutions and revolutions over the years.3af Yes Yes Yes PoE class Class 1 Class 1 Class 1 CUCM version 8. and Jabber Overview Feature/Function 7821 7841 7861 Speakerphone Yes Yes Yes Line keys 2 4 16 Programmable soft keys 4 4 4 Fixed feature keys 11 11 11 Advanced features Multicall per line Multicall per line Multicall per line Wideband audio Wideband audio Wideband audio EHS support (AUX port) EHS support (AUX port) EHS support (AUX port) 85 Gigabit Ethernet Hands-free Yes Yes Yes MWI Yes Yes Yes XML support Yes Yes Yes Signaling protocol SIP SIP SIP 802.1 and later Cisco 7900 Series Phones The 7900 series phones have long been the so-called workhorse of the line for many years now.5.5. Desk Endpoints. 5 .1 and later 8.5. this series includes the following models: ■ 7925G ■ 7925G-EX ■ 7926G ■ 7942G ■ 7962G ■ 7945G ■ 7965G ■ 7975G The 7900 series phones are grouped into families of sorts.Chapter 5: Cisco IP Phones. These are based on their intended use/features. the models listed here are discussed in their constituent family groups. That said.1 and later 8.

Also built in is a button for push-to-talk functionality that can be enabled via XML application integration.86 CCNA Collaboration CIVND 210-065 Official Cert Guide 7925G/7925G-EX/7926 IP Phones The 7925G. Its bright yellow color makes it stand out in any environment. military 810F standards. Figure 5-3 shows the 7925G model. they each seem relatively similar in form and function. and 7926 models are 802. which allows the handset to run Java MIDlets locally. One of the more interesting additions to these handsets is the introduction of an on-board Java virtual machine. and other potentially explosive environments. Each of the models supports Bluetooth 2. and so on The exterior is coated in a rubber casing to aid in handling and provide some drop protection. These handsets meet U. chemicals. Figure 5-3 Cisco 7925G Wireless IP Phone The 7925G is the general-purpose handset model and is the most widely deployed of the three.0 with Enhanced Data Rate (EDR) hands-free profile. This allows for customized content/information to be presented to the 2-inch color screen. Figure 5-4 shows the 7925G-EX handset sitting in an optional speakerphone/ charger cradle (compatible with all three models). liquids.11a/b/g wireless handsets. The differences are somewhat based on the intended use of the phone and the environment in which it will be used. why choose one model over the others? Up to this point. They are hermetically sealed to avoid contamination by dust. . So. 7925G-EX.S. It is Atmospheres Explosibles (ATEX) Zone 2 certified for use around hazardous gases. The 7925G-EX is ruggedized and built for hazardous environments.

Figure 5-6 shows a top-down view of the handset to detail the barcode scanner. As mentioned. This is useful in any environment wherein inventory/assets need to be tracked. the only real difference is the barcode scanner situated in the top of the handset.Chapter 5: Cisco IP Phones. Desk Endpoints. which is decoded by the phone. The 7926G looks identical to the 7925G in almost every way. The resulting information is then relayed to a customer/partner developed backend system application for processing/storage. and Jabber Overview 87 5 Figure 5-4 Cisco 7925G-EX Wireless IP Phone The 7926G has a built-in 2D image barcode scanner. Figure 5-5 Cisco 7926G Wireless IP Phone Barcode Scanner . The 2D barcode scanner is not a laser-based scanner. It uses light emitting diodes (LEDs) to illuminate the target barcode and takes a picture of it.

or application use.1 and later 4. Java MIDlet capabilities. Java MIDlet capabilities. Java MIDlet capabilities Bluetooth v2.88 CCNA Collaboration CIVND 210-065 Official Cert Guide Table 5-4 shows an overview of the features of these wireless handsets. Each has a 4-bit grayscale display and dynamic backlit tricolor buttons (green/yellow/red for line status) for line appearances. The 7942 has two of these buttons. a multicharger dock is also available. Table 5-4 Cisco 7900 Wireless IP Phone Features Feature/Function 7925G 7925G-EX 7926G Display 2-inch 176x220pixel color 2-inch digital. push-to-talk via XML. ATEX Zone 2 certification Bluetooth v2.11a/b/g Yes Yes Yes CUCM version 4. They are significant evolutionary steps over their predecessors in that they brought wideband audio and Internet low bit rate codec (iLBC) into widespread production. Figure 5-6 shows the 7942G IP Phone. . pushto-talk via XML.1 and later For shared handset environments. 16-bit graphical TFT color Speakerphone Yes Yes Yes Line keys N/A N/A N/A Programmable soft keys 2 2 2 Fixed feature keys 5 5 5 Advanced eatures Bluetooth v2. speed dials. These phones can be used with either SCCP or SIP. 7942G/7962G IP Phones The 7942G and 7962G IP Phones may be the two most deployed phone models in the Cisco IP Phone portfolio at present. The multicharger dock can hold/charge six phones at a time. 2D barcode scanner Hands-free Yes Yes Yes MWI Yes Yes Yes XML support Yes Yes Yes Signaling protocol Skinny Client Control Protocol (SCCP) SCCP SCCP 802. busy lamp field (BLF). the 7962 has six. intercom.1 and later 4. 16-bit graphical TFT color 2-inch digital. push-to-talk via XML.

Desk Endpoints. and Jabber Overview 89 5 Figure 5-6 Cisco 7942G IP Phone The form factor shown in the Figure 5-6 is common across the 794x/796x models with only minor differences. Figure 5-7 Cisco 7962G IP Phone . which are pointed out as each model is discussed.Chapter 5: Cisco IP Phones. Figure 5-7 shows the 7962G IP Phone.

The expansion modules easily mount to the right side of the phone. and troubleshooting features functions ■ Directories: Provides access to corporate and local directories and configured speed-dial entries ■ Services: Provides access to XML and Java applications such as Extension Mobility (EM). time clock. Figure 5-8 shows the 7915 expansion module. or each other. This button is used to scroll through available options within the phone menus or to scroll through and select individual calls when multiple calls are active. The second expansion module can be used only by adding an additional external power supply.k. sidecars). The 7962G supports the use of up to two 7915 expansion modules (a. and countless other services ■ Help: Provides access to online help pages as well as real-time call statistics and codec information while a call is active ■ Volume Control: Provides volume increase/decrease functionality for both the handset and speaker ■ Headset: Provides headset hookswitch control when a headset is attached ■ Mute: Mutes the handset or speakerphone microphone ■ Speakerphone on/off: Activates or deactivates the speakerphone function One additional button is the blue up/down navigation pad located in the center of the phone. configuration.a. in the case of multiple expansion modules.90 CCNA Collaboration CIVND 210-065 Official Cert Guide The lower-right quadrant of the phone includes nine buttons: ■ Messages: Provides easy access to voice mail ■ Settings: Provides access to phone customization. weather. Note The 7915 is not supported with the 7942G. stock quotes. The adjustable footstand of the phone has to be removed and replaced with a fixed footstand that supports the form factor of both the phone and the expansion modules. . The first expansion module can piggyback off of the PoE supplied to the phone by the access switch or external power supply.

and Jabber Overview 91 5 Figure 5-8 Cisco 7915 Expansion Module As shown in the figure. speed dials. grayscale display and is not backlit. Table 5-5 shows an overview of the features of the 7942G and 7962G. 6 line keys (can be lines. the 7915 has a 4-bit. each 7915 provides 2 display page buttons (under the display) and 12 dynamic tricolor backlit buttons identical in function to the 6 buttons on the phone itself. highresolution. or programmable line keys) 4 soft keys.Chapter 5: Cisco IP Phones. Table 5-5 Cisco 7942G and 7962G IP Phone Features Feature/Function 7942G 7962G Integrated switch 10/100 10/100 Display 5-inch 320x222 4-bit grayscale 5-inch 320x222 4-bit grayscale Speakerphone Yes Yes Line keys 2 (lighted) 6 (lighted) Programmable soft keys 4 soft keys. 2 line keys (can be lines. This configuration allows each expansion module to provide a total of 24 buttons. or programmable line keys) Fixed feature keys 10 10 . Desk Endpoints. speed dials. In keeping with consistency of look and feel with the 7962G.

Pressing the Display button manually wakes it. the 7945G and 7965G have a four-way navigation pad with a Select button (signified by a check mark) in its center. Of course. These phones can be configured with screen timeout values. 7965G. these phones support either SCCP or SIP. Whereas the 7942G and 7962G have an up/down navigation pad. Figure 5-10 shows the 7965G model. intercom. these phones have a Display button placed to the right of. Figure 5-9 shows the 7945G model. When this happens. The 7945G has two programmable line buttons.3af Yes Yes PoE class Class 2 Class 2 CUCM version 4. the 7965G has six programmable line buttons. backlit screens. When the phone rings. It is clear from the figure that the button layout is nearly identical with the exception of the center button. To mitigate some portion of the increased power draw. the screen automatically wakes. BLF.1 and later 4. the screen blanks out to reduce power usage. The 7945G and 7965G were developed with a similar form factor to the 7942G and 7962G. and 7975G add to the functionality of the 7942G and 7962G by providing 16-bit color. or is taken off hook. those line buttons can be configured as lines. . Like their cousins. When the phone is idle for an extended period of time. and Gigabit Ethernet capabilities.1 and later 7945G/7965G/7975G IP Phones The 7945G. these phones require additional power. or application keys. As such. the display button illuminates (green).92 CCNA Collaboration CIVND 210-065 Official Cert Guide Feature/Function 7942G 7962G Advanced features High-resolution screen High-resolution screen Application integration capabilities Application integration capabilities Headset hookswitch control Headset hookswitch control Up to 2 7915 expansion modules Hands-free Yes Yes MWI Yes Yes XML support Yes Yes Signaling protocol SCCP or SIP SCCP or SIP 802. the row of programmable soft keys running along the bottom of the screen. speed dial. bumping the power need up to Class 3 compared to the 7942G and 7962G models. and in line with.

the 7975G phone has eight programmable line buttons and five programmable soft key buttons. the form factor on the 7975G is slightly larger than the 7945G and 7965G. and Jabber Overview 93 5 Figure 5-9 Figure 5-10 Cisco 7945G IP Phone Cisco 7965G IP Phone The 7975G IP Phone adds an additional dimension of functionality with touchscreen capabilities. Desk Endpoints.Chapter 5: Cisco IP Phones. Figure 5-11 shows the 7975G phone. The touchscreen display is larger than the displays on the 7945G and 7965G. . Due to those factors. In addition.

The 7916 expansion module attaches to the right side of the phone. Up to two of these modules can be attached to a single phone.94 CCNA Collaboration CIVND 210-065 Official Cert Guide Figure 5-11 Cisco 7975G IP Phone With the addition of color and backlighting to the 7965G and 7975G phones comes color and backlighting of the expansion module. Note Neither the 7915 nor 7916 is supported with the 7945G. The 7915 is also supported for use with the 7965G and 7975G. Figure 5-12 shows the 7916 expansion module. Figure 5-12 Cisco 7916 Expansion Module .

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8841.96 CCNA Collaboration CIVND 210-065 Official Cert Guide support SCCP. This phone does have support for headset integration (RJ-9 and AUX ports) and is equipped with a Gigabit Ethernet port/ integrated switch. supporting 802. from the bottom up. It is a Class 2 PoE device. Each has been hardware enhanced for high-quality wideband voice and increased echocancellation capabilities. 8845. It also has an integrated Secure Sockets Layer (SSL) virtual private network (VPN) client. 8851. while the desk phone itself handles the audio. the Jabber client on the user desktop can be used for video. nearly any Cisco IP Phone can be video enabled in this manner.11af/at power along with Cisco EnergyWise. There are seven phone models in the line. Figure 5-13 Cisco 8811 IP Phone . The 8811 is the only model featuring a monochrome display. Figure 5-13 shows the 8811 phone. but it does not necessarily have the limitations one might assume in an entry-level handset. Cisco has introduced some interesting new features in this line. vibration-isolation techniques have been employed on the speakers and microphones to ensure an optimal communication experience. and 8865 phones. The display is a 5-inch 800x480 monochrome display with white backlighting. yet very obviously influenced by the iconic 7900 series phones. The 8800 series phones include both audio-only and video-capable models. Cisco 8811 IP Phone The 8811 phone is the entry-level model of the line. That said. This makes it ideal for both knowledge workers and teleworkers alike. In addition. For video communications with the audio-only models. The lines are sleeker. These phones are a new design. They were built with a focus on providing a highly intuitive user experience. 8831. six desktop handset models and one conference room phone model. while maintaining a look and feel reminiscent of its predecessors. The series includes the 8811. 8861.

As with the other models in this series. 4 programmable soft keys (context sensitive). It consists of a base speaker unit. if any. With the 8831. Two 8831 speakers can be daisy-chained together to reach across a large conference table. Conference. The 396x162-pixel monochrome display is white backlit. Mute. In such meetings. Mute. Figure 5-14 Cisco 8831 IP Phone The 8831 is a full-duplex. Headset. there is little visible difference. and up to two microphones. wideband audio speakerphone. and a navigation pad. whereas these three models have color displays. Speaker On/Off. Hold/Resume. It has a 10/100 Ethernet port for connectivity and is classified as a Class 3 PoE device. Services. from a frontal view. In fact. Desk Endpoints. and 12 fixed function keys (Messaging. The base station speaker and microphones each include a mute button as well. Cisco 8831 IP Phone The 8831 is purpose built for conference rooms. the phone combines soft keys and fixed function keys to keep the most commonly used features at your fingertips. it is a SIP device. Cisco 8841/8851/8861 IP Phones These three models are combined into a single section primarily because they look nearly identical. a single phone can provide 360-degree coverage in the largest conference room. the coordination of muting/ unmuting each phone as participants with to speak becomes cumbersome. In terms of what is visible from the figures included herein. End Call. It also contains fixed feature keys for Volume Control. Volume. The control panel with dial pad has four programmable soft keys and one line key. at best. the only real difference in appearance from the 8811 is the monochrome display. and Jabber Overview 97 As shown in the figure. and Return [or backing up one menu level in the phone’s menu structure]). Speakerphone. These microphones are available in both wired and wireless configurations. Figure 5-14 shows the 8831 phone. The wireless microphones are rechargeable and come with the charging base. wired microphones must be used. a five-way navigation pad. Directory. When daisy-chaining speakers. For 5 .Chapter 5: Cisco IP Phones. This avoids the age-old problem of a large table with two conference phones dialed into a meeting. Transfer. a wired control panel with dial pad. This phone includes 5 line keys (multiple calls per line key).

11af/at PoE and Cisco EnergyWise. 4 programmable soft keys (context sensitive). Mute. however. however. and the 8861 is a Class 4 PoE device. All the phones support 802. the 8851 is a Class 3 PoE device. there is no SCCP support in any of the 8800 series models. are touchscreen displays. The 8841 is a Class 2 PoE device. Each model has 5 line keys (multiple calls per line key). The phones have a 10/100/1000 integrated switch and are SIP devices. Headset. Figure 5-16 shows a rear view of the 8841 phone. Figure 5-15 Cisco 8841 IP Phone All three models include a 5-inch high-resolution (800x480) Wide Video Graphics Array (WVGA) color display. The reasons for the differences in power draw are due to newly introduced features and ports on the phone itself. and Return [for backing up one menu level in the phone’s menu structure]). None of these. Directory. Figure 5-15 shows an 8841 phone. Transfer. a five-way navigation pad. first. The similarities come to a somewhat abrupt end there. front-view pictures of all three models are not included as has been the case up to this point in this chapter. They do have significant feature variation. Again. Speakerphone. Conference. and 12 fixed function keys (Messaging.98 CCNA Collaboration CIVND 210-065 Official Cert Guide that reason alone. Services. . Hold/Resume. Volume. But. let’s focus on what they have in common. End Call. This is primarily for reference to illustrate the differences discussed momentarily.

Another added feature is USB support. headset. Desk Endpoints. visible ports include. This allows the use of the superior acoustical resources of the desk phone over that of the smartphone. The figure shows the white phone model primarily because the contrast makes the port differences more evident. Also note that there are no ports along the left outer edge of the phone. When the smartphone rings. A call in progress can be moved back and forth from the desk phone to the smartphone by selecting a different audio source on the smartphone when a call is in progress. the desk phone rings along with it and provides answer options. The 8851 and 8861 have added Bluetooth functionality in support of a feature known as Intelligent Proximity. power. . AUX. and handset.Chapter 5: Cisco IP Phones. network. and Jabber Overview 99 5 Figure 5-16 Rear View of the Cisco 8841 IP Phone These phones come in either charcoal or white color options. switch port. It will synchronize contacts and call history and provide voice/video connectivity. The 8851 has one USB port intended for use in charging smartphones. Intelligent Proximity for desk phones allows the pairing of the phone to a smartphone. Figure 5-17 shows the rear view of the 8851 phone. from left to right. This allows the same functionality at the desk phone as one might see in a modern car with Bluetooth functionality. In Figure 5-16.

The 8861 has two USB ports. Figure 5-18 Rear View of the Cisco 8861 IP Phone . like the 8851. is for smartphone charging. Figure 5-18 shows the rear view of the 8861 phone. the only visible difference is the outer left edge where a USB port has been added.100 CCNA Collaboration CIVND 210-065 Official Cert Guide Figure 5-17 Rear View of the Cisco 8851 IP Phone Comparing the figure to Figure 5-16. One of those ports. the other is for charging tablets.

5 Figure 5-19 Cisco 8800 IP Phone Key Expansion Module Each KEM contains 18 physical keys and 2 page keys. the 8861 has the side USB port.3–inch. 480x272-pixel. The font size has a small and large configuration option for added customization of key labels. is also used in providing support for key expansion modules (KEM). Each KEM contains an identical port configuration on both sides. namely the addition of the small camera at the top of the display. the left outer edge is the KEM connection location. for a total of 36 additional keys per module. These phones use the same basic form factor as the rest of the 8800 line. It is a true . This is not an add-on camera. some modifications make them slightly differ in look. and Jabber Overview 101 Like the 8851. However. But. The first KEM attaches to the side of the phone using a special interface port and the USB port. This USB support. Figure 5-19 shows the 8800 KEM. These two models bring integrated 720p HD video to the desk phone. In Figures 5-17 and 5-18. on the 8851. The 8800 KEM has a 4. 8861.Chapter 5: Cisco IP Phones. for example. The 8851 supports the addition of two KEMs. backlit graphical display. an additional USB port has been added on the back of the phone as well. Desk Endpoints. such as that used with the 9971. Cisco 8845/8865 IP Phones The two newest phones in the Cisco IP Phone portfolio are the 8845 and 8865 models. whereas the 8861 and 8865 support three. This means that the addition of KEMs can provide up to an additional 72 line/feature keys for the 8851 and 108 line/feature keys for the 8861 and 8865 phones. and 8865.

Figure 5-20 Cisco 8845 IP Phone The 8865 has been enabled with more a somewhat more advanced feature set than the 8845.102 CCNA Collaboration CIVND 210-065 Official Cert Guide integrated HD camera. and video UI and conference/transfer initiation. view swap (remote end or self-view). Like the 8841/8851/8861 models. 5 line keys. and 12 fixed feature keys. Both endpoints also include support for Bluetooth connectivity for headset and Intelligent Proximity pairing to smartphones. 4 programmable soft keys. Another added capability of the 8865 is support for the use of up to three 8800 series KEMs. In the absence of PoE. The video calling features include a selectable position picture-inpicture (PIP). Refer back to Figure 5-18 for the port layout. This is the same Intelligent Proximity functionality as has been discussed with the 8851 and 8861 phones. Figure 5-21 shows the Cisco 8865 IP Phone. This includes the addition of USB ports for charging of smartphones (side USB port) and tablets (back USB port) in the same manner as the 8861’s configuration. self-view video. a Power Cube 4 is required to power the phone. these include a 5-inch high-resolution display at 800x480 resolution. Both models include 10/100/1000 Ethernet capabilities with an integrated switch. the 8865 has been configured to include wireless networking support for 802. In addition.11a/b/g/n/ac environments where wired network connectivity may not be available but HD video calling capabilities are desired. minimize video. . There is also a privacy shutter on the integrated camera to stop the video broadcast. Figure 5-20 shows the Cisco 8845 IP Phone.

Table 5-7 provides an overview of the features of the 8800 series phones. Both phones. Table 5-7 Feature/ Function Cisco 8800 Series IP Phone Features 8811 Integrated 10/100/ switch 1000 Wireless No capability 8831 8841 8851 8861 8845 8865 N/A 10/100/ 1000 No 10/100/ 1000 No 10/100/ 1000 Yes – 802. The 8865 is essentially an 8861 with added video.Chapter 5: Cisco IP Phones. but it does not include the USB or KEM support available to the 8851. video aside. however. Desk Endpoints. there are aesthetic differences evident upon closer examination. these phones look nearly identical. and Jabber Overview 103 5 Figure 5-21 Cisco 8865 IP Phone Looking at both Figure 5-20 and Figure 5-21.11a/b/ g/n/ac No . however.11a/b/ g/n/ac 10/100/ 1000 No 10/100/ 1000 Yes – 802. The 8845 does include Bluetooth and Intelligent Proximity. the 8851. The 8845 does not easily map to its counterpart handset. are identical from a feature perspective.

104 CCNA Collaboration CIVND 210-065 Official Cert Guide Feature/ Function Display 8811 8831 8841 8851 8861 8845 8865 5-inch 800x480 WVGA Color 5-inch 800x480 WVGA Color 5-inch 800x480 WVGA Color 5-inch 800x480 WVGA Color 5-inch 800x480 WVGA Color 5-inch 800x480 backlit monochrome Yes Yes Yes Yes Yes Yes Yes 5 4 1 4 5 4 5 4 5 4 5 4 5 4 12 9 12 12 12 12 12 No No No No No Yes – 720p HD. privacy shutter Advanced Gig features Ethernet. H.264 AVC. daisychain configuration Gig Ethernet. Intelligent Proximity (Bluetooth hands-free pairing with smartphone). USB smartphone and tablet charging Intelligent Proximity (Bluetooth hands-free pairing with smartphone). USB smartphone charging Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Speakerphone Line keys Programmable soft keys Fixed feature keys Integrated video . wideband audio Wired or wireless microphone kit. H.264 AVC. USB smartphone and tablet charging Handsfree MWI Yes Yes Yes Intelligent Proximity (Bluetooth hands-free pairing with smartphone). wideband audio Intelligent Proximity (Bluetooth hands-free pairing with smartphone). privacy shutter Yes – 720p HD. 25-deg vertical tilt. 80-deg FoV. 80-deg FoV.

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Bluetooth support has been built in to this model for use with hands-free headsets. Directories. Audio Mute. Cisco 8961 IP Phone The 8961 is a collaboration endpoint intended for use by knowledge workers.106 CCNA Collaboration CIVND 210-065 Official Cert Guide Figure 5-22 Cisco 8945 IP Phone The 8945 includes 4 tricolor LED line/feature keys. However. Volume Control. and Hold/Resume. making this an ecofriendly and rugged phone. Transfer. uncluttered lines and an intuitive user interface. Speakerphone. and executives desiring desktop voice communication capabilities. Designed with ergonomics in mind. Video Mute. The body of the 8945 is built from reground and recycled plastics. the 8945 has a 10/100/1000 integrated switch and supports both SCCP and SIP for line-side signaling. As an added feature. which cuts the power consumption down to less than 1 watt during off-hours. Messages. The 5-inch . Redial. managers. Adding to its green capabilities is a deep sleep option. and 12 fixed function keys. the 8961 has clean. unlike the 8851/8861. 4 programmable soft keys. Conference. The fixed function keys include Applications. Headset. A Class 3 PoE device. the Bluetooth support on this model does not have Intelligent Proximity.

It has an integrated 10/100/1000 switch built in.Chapter 5: Cisco IP Phones. It is designed to enhance the user experience when using multimedia applications. The 8961 uses the Cisco Unified IP KEM. Desk Endpoints. Figure 5-24 shows the KEM for the 8961 phone. This same KEM is also used with the 9900 series phones. The 8961 supports only SIP for line-side signaling and is classified as a Class 4 PoE device. . however. the 8961 is manufactured from reground/recycled plastics. It also supports Cisco EnergyWise implementations. It has a USB port for use with wired headsets or the base station of wireless headsets. Like the 8945. such as XML or MIDlet applications developed both by Cisco and by third-party developers. It also supports the deep sleep mode feature for off-hours power saving. Figure 5-23 shows the 8961 IP Phone. discussed in the next section. only one KEM can be attached to this phone. 4 programmable soft keys. 5 Figure 5-23 Cisco 8961 IP Phone This phone features 5 programmable line/feature keys. and Jabber Overview 107 640x480-pixel TFT display is backlit and has an antiglare finish and an adjustable viewing angle. and 12 fixed feature keys. unlike the previously discussed phone models.

backlit.108 CCNA Collaboration CIVND 210-065 Official Cert Guide Figure 5-24 Cisco Unified IP Key Expansion Module The KEM has 18 tricolor LED buttons for lines/features and 2 page buttons. It is line-powered when the phone is using 802. Table 5-8 provides an overview of the features of the 8900 series phones. 24-bit color 5-inch 640x480 TFT. 24-bit color Speakerphone Yes Yes Line keys 4 5 Programmable soft keys 4 4 .3AT PoE or can be powered by a Power Cube 4 external power supply. Table 5-8 Cisco 8900 Series IP Phone Features Feature/Function 8945 8961 Integrated switch 10/100/1000 10/100/1000 Display 5-inch 640x480 TFT. adding a total of 36 additional line/feature buttons to the phone’s capacity. antiglare display. The KEM has a 480x272-pixel color.

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The first KEM is powered via the PoE provided by the access layer switch. call forward. arrayed around the keypad. 24-bit. It has 12 tricolor LED keys arrayed in 2 columns of 6 on either side of the display. the 9971 display is a touchscreen. The other 6 keys are session keys that can be tied to applications. The display supports the use of both left-to-right and right-to-left language deployments as needed in global deployments. Additional features added to the 9951 phone include support for Bluetooth 2. Additional KEMs require the use of external power.110 CCNA Collaboration CIVND 210-065 Official Cert Guide Figure 5-25 Cisco 9951 IP Phone There are also 4 programmable soft keys in a row just beneath the display as well as 12 fixed-function feature keys on the phone itself.6-inch. Figure 5-26 shows the 9971 IP Phone.0 for wireless headset support. or other similar functions. Two USB ports are also on board for use with wired headsets. and so on. the phone supports high-definition voice for increased sound clarity. Cisco 9971 IP Phone The 9971’s 5. Whether wired or wireless. Six of these keys are programmable for use with telephony functions such as line keys. speed dials. Unlike the display of the 9951. call park. BLF. 640x480-pixel TFT display is backlit and has an antiglare finish and an adjustable viewing angle. . This phone does support the use of XML-based applications and services and the use of up to three KEMs. The 9951 includes an integrated 10/100/1000 switch port to facilitate the connection of a wired workstation to the phone. services.

3AT PoE provided by the access layer switch. and Jabber Overview 111 5 Figure 5-26 Cisco 9971 IP Phone Like its 9951 smaller counterpart.Chapter 5: Cisco IP Phones. Note that when the phone is deployed wirelessly. Two USB ports are also on board for use with wired headsets. The 9971 extends the functionality of the 9951 with an additional line and session key and the addition of an 802. the 9971 phone includes support for Bluetooth 2.11 a/b/g wireless network radio. 24-bit color Speakerphone Yes Yes Line/session keys 10 12 . Additional KEMs require the use of external power. Whether wired or wireless. the phone supports high-definition voice for increased sound clarity. The 9971 includes an integrated 10/100/1000 switch port to facilitate the connection of a wired workstation to the phone. Table 5-9 provides an overview of the features of the 9900 series phones. Desk Endpoints. 24-bit color 5.6-inch 640x480 TFT.0 for wireless headset support. The first one is powered via 802. This phone does support the use of XML-based applications and services and the use of up to three KEMs. the integrated 10/100/1000 switch port cannot be used. Table 5-9 Cisco 9900 Series IP Phone Features Feature/Function 9951 9971 Integrated switch 10/100/1000 10/100/1000 Display 5-inch 640x480 TFT.

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This allows the local user to control whether the far end can see him/her. the EX60 can be registered as a SIP endpoint in a similar fashion to any other Cisco IP Phone. It is the video equivalent of an Audio Mute button. intuitive operation of the endpoint. allowing a 50-degree horizontal / 29-degree vertical field of view. The EX60 includes a TelePresence PrecisionHD camera that can be used as a document camera by moving it to point straight down.5-mm jacks built in to the unit.1-megapixel sensor.Chapter 5: Cisco IP Phones. The accompanying TelePresence Touch 8 pad allows for simple.6. Desk Endpoints. The camera also has a privacy shutter built in to the bezel. The camera has a 1/3-inch 2. the unit includes an integrated microphone along with two speakers built in to the front of the display panel. Although the endpoint can be used with either VCS or CUCM. Figure 5-27 Cisco TelePresence EX60 5 . it flips the picture so that both parties see the document right-side up. In the spirit of providing a face-to-face communication experience. When it detects that it is being moved into vertical position. future development efforts will be primarily focused on CUCM-related functionality. Beginning with Cisco Unified Communications Manager 8. The use of an external headset and microphone is also supported via 3. Figure 5-27 shows the Cisco TelePresence EX60. and Jabber Overview 113 15 degrees from vertical. It also includes a handset for times when private audio communication is desired. This was a crucial step in merging the legacy TANDBERG Video Communications Server (VCS) architecture with the vision and future of a single Cisco collaboration call control foundation.

It has a 24-inch HD display capable of 1920x1200 resolution and 5-ms response time. it can serve as a nicely sized second monitor for a single DVI-I attached workstation or laptop. intuitive operation of the endpoint. Through this connection.1-megapixel sensor. The camera has a 1/3-inch 2.0. It also includes a handset for times when private audio communication is desired. whereas EX90 does. The accompanying TelePresence Touch 8 pad allows for simple. it flips the picture so that both parties see the document right-side up. Cisco EX90 The EX90 is really the big brother to the EX60. In both form and function. while the endpoint can be used with either VCS or CUCM. and provides a 160-degree viewing angle. allowing a 45. The use of an external headset and microphone is also supported via the dual USB ports or 3. The EX60 is supported with Cisco TelePresence Version TC4. H.5-mm jacks built in to the unit. Like the EX60. As mentioned. EX60 does not support it. it supports resolutions of 1080p30 and 720p60. it is quite evident that they share a common ancestry. The tilt of the unit can be adjusted within the range of 5 to 15 degrees from vertical. motorized zoom feature. When it detects that it is being moved into vertical position. Unlike the EX60. Like the EX60. H. the EX90 can be registered as a SIP endpoint.264 video standards.263. This feature is enabled through the addition of an option key in the TC code.6.0 and later or TE6. and H.263+. the EX60 supports H. . the EX90 also has a built-in subwoofer for higher sound quality. When it is not filling its role as a video endpoint. beginning with CUCM 8. the EX90 includes an integrated 10/100/1000 switch to facilitate both network and workstation connectivity via a single network drop.261. The EX90 includes a TelePresence PrecisionHD camera that can be used as a document camera by moving it to point straight down. In addition to the integrated microphone and dual front speakers.to 65-degree horizontal / 40.114 CCNA Collaboration CIVND 210-065 Official Cert Guide Regardless of deployment model. depending on the zoom factor. The camera also has a privacy shutter built in to the bezel.to 27-degree vertical field of view. the EX90 has an optical. Another key difference between the EX60 and EX90 is support for a feature known as multisite. Figure 5-28 shows the Cisco TelePresence EX90 used in an education setting. As a video communications endpoint. content can be shared into the video stream at 720p. future development efforts will be primarily focused on CUCM-related functionality.

261 H. and Jabber Overview 115 5 Cisco TelePresence EX90 Figure 5-28 Regardless of deployment model.264 H. 45-to 65-degree horizontal / 40.261. 5-ms response 24-inch LCD with LED backlight.263+.5-inch LCD with LED backlight.263 H.5-mm jack on rear panel). it can serve as a nicely sized second monitor for a DVI-I or HDMI attached workstation or laptop. 1/3-inch 2. As with its counterpart.1 and later or TE6. as well as audio in/audio out (3.Chapter 5: Cisco IP Phones. optical motorized zoom. 1920x1080.0. 5-ms response Speakerphone Yes Yes Camera PrecisionHD.1 mp. H. document camera mode. 50-degree horizontal / 29-degree vertical field of view PrecisionHD. Through this connection.to 27-degree vertical field of view Video standards H.263+ H.1 mp. Desk Endpoints. 170-degree viewing angle. HDMI out (dual display option). 1/3-inch 2. Table 5-10 Cisco EX Series Endpoint Features Feature/Function EX60 EX90 Integrated switch 10/100/1000 10/100/1000 Display 21.263.263 H.264 . the EX90 supports H. content can be shared into the video stream at 1080p. The EX90 also has additional capabilities including HDMI in. privacy shutter. document camera mode. The EX90 is supported with Cisco TelePresence software version TC3.261 H.263+ H. and H.264 video standards. privacy shutter. Table 5-10 provides an overview of the features of the Cisco EX Series Endpoints. 1920x1200. 160-degree viewing angle. H.

323 TelePresence software version TC4. It supports HD voice and video communications. Angry Birds. Figure 5-29 Cisco DX650 . as well as an extensive list of applications.0 or TE6. Two additional endpoints have subsequently been added to the line: DX70 and DX80. widescreen Super Video Graphics Array (WSVGA) capacitive touchscreen LCD with 1024x600 pixel resolution. and yes. The DX650 is an Android OS (Jellybean)-based collaboration endpoint with a 7–inch. such as Pandora.0 TC3.6(2) and later 8. and more. This includes Cisco applications. Figure 5-29 shows the Cisco DX650. in addition to applications available on the Google Play Store. backlit.323 VCS: SIP/H. such as Jabber IM and Presence. Only the DX650 is covered at this time. Netflix. is also included.4-degree horizontal field of view.116 CCNA Collaboration CIVND 210-065 Official Cert Guide Feature/Function EX60 EX90 Resolution 1920x1080 (16:9) 1920x1200 (16:10) Signaling protocol CUCM: SIP CUCM: SIP VCS: SIP/H. Access to these applications can be tightly controlled via the CUCM administration web application. The display can tilt between 5 degrees forward to 25 degrees backward to allow for the optimal viewing angle. The camera has a 75-degree vertical / 67. with privacy shutter.0 CUCM version 8.6(2) and later Cisco DX650 The Cisco Desktop Experience line of endpoints began with the DX650.1 or TE6. An integrated 1080p capable camera. WebEx Meetings.

backlit WSVGA capacitive touchscreen LCD with 1024x600-pixel resolution Speakerphone Yes Camera 1080p.1(5) and later 5 . Table 5-11 Cisco DX650 Features Feature/Function DX650 Integrated switch 10/100/1000 Display 7-inch diagonal. this access requires a CUCM version capable of supporting that architecture (9. Otherwise. The difference really comes down to what types of devices need to be powered by the USB ports. Bluetooth support is also built in to this device. although it works very well with a variety of available models. it has an 802. Table 5-11 provides an overview of the features of the DX650.3af power or class 4 device with 802. however. It includes a 10/100/1000 integrated switch for wired connections. The DX650 comes with the Cisco AnyConnect VPN client embedded.11a/b/g/ncapable radio built in. For wireless connections.1(5) and later. Desk Endpoints.x and later). The DX650 can be used in both wired and wireless environments. and the ability to perform directory searches.Chapter 5: Cisco IP Phones. It has a visual telephony and messaging interface. the DX650 must pull more power from the switch. favorites list right on the desktop. the DX650 is a SIP-based collaboration endpoint. It supports both numeric and URI dialing features. The DX650 is PoE capable and is a Class 3 device with 802. An additional feature known as Intelligent Proximity for Mobile Voice allows a paired smartphone to make use of the superior audio capabilities of the DX650 for calls to and from that phone. The use of external displays is encouraged with the DX650. Contacts and call histories can be synchronized into the DX650 as well to provide a more seamless experience.264 AVC Resolution WSVGA 1024x600 Signaling protocol SIP CUCM version 7.4-degree horizontal field of view Video standards SIP only H. and so on connectivity and one micro-USB port. HD video support includes H. It has an HDMI port and a display port for external display connectivity. and Jabber Overview 117 First and foremost. 75-degree vertical / 67. it has two standard USB (type A) ports for keyboard/mouse/flash drive. it is also compatible with the Cisco mobile and remote-access (a.264 and advanced video coding (AVC) up to 1080p30. collaboration edge) architecture for VPN-less connectivity.a. Obviously. The functionality is not simply for headset use. the DX650 is supported in CUCM 7. If higher-power devices are connected.k. In addition. privacy shutter.3at power.

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In cases where the screen share is initiated from a multiparty IM session. No call need be active between the two endpoints. If only an IM session is active. the screen share is initiated via XMPP. If a call is active. Desk Endpoints. The share can also be used to control the desktop being shared. The same holds true for Jabber on all supported platforms. the share is initiated via Binary 5 .Chapter 5: Cisco IP Phones. Each has the characteristic aesthetic traits of the OS. Figure 5-31 Cisco Jabber for Mac In viewing both Figure 5-30 and Figure 5-31. The client can be in either desk phone mode or soft phone mode when the share is initiated. Figure 5-31 shows the Cisco Jabber for Mac client. and Jabber Overview 119 Figure 5-30 Cisco Jabber for Windows For comparison. but identical in form and function otherwise. Desktop sharing can be initiated from the client as well simply by initiating an IM session. it becomes evident that these two clients present a common user experience even though they are running on top of two very different platforms. the screen share can include up to five participants.

Prior to Jabber 10. But. it is useful to understand the history for a number of reasons. and no remote control capability was possible. For example. This necessitated the need for the Jabber client to be in soft phone mode and a call to be up between the desktops to initiate the share. iPad mini. This is no longer the case. This includes IM. Figure 5-33 shows the Jabber for Android client running on a tablet. Therefore. or an Android tablet. It will run on iPad. and capabilities. During a video call. the camera in use can be switched from forward to rear and back at will. HD video. and to show a slightly different view of Jabber’s functionality. It is only natural that they become an extension of our work desktop. This is a relatively new addition. only BFCP was used for desktop share. Figure 5-33 shows the Jabber client contacts and IM screen. Note that that IM-only screen share is using Remote Desktop Protocol (RDP) to accomplish the connection. feel. Figure 5-32 Cisco Jabber for iPad Figure 5-32 shows the video call layout with picture-in-picture and call controls. processor and optics capabilities of the tablet. For comparison. The Jabber client on both platforms has the same look. voice. be subject to the wireless network radio. Figure 5-32 shows the Cisco Jabber for iPad client. Using the Jabber client enables the full collaboration experience in a very small footprint. and so on. of course.5 and later. potential exam coverage included. content sharing. Tablets have taken over as the perfect balance of application portability and screen real estate. presence. the quality of the experience on a new iPad Air with Retina camera and display will be superior to that on an iPad 3 without Retina capabilities. Cisco Jabber for Tablet Cisco Jabber for iPad and Android enable mobile users to make use of Jabber on a mobile platform somewhat larger than the smartphone and more portable than even the smallest laptop computer. in Jabber 10.5. The quality of video will.120 CCNA Collaboration CIVND 210-065 Official Cert Guide Floor Control Protocol (BFCP). . it is available only with Jabber for Windows. however.

Again. and Jabber Overview 121 Figure 5-33 Cisco Jabber for Android on Tablet Cisco Jabber for Smartphone On the smartphone front. Figure 5-34 shows the Jabber for iPhone client. presence. Like the tablet versions. Figure 5-34 Cisco Jabber for iPhone 5 . and HD video.Chapter 5: Cisco IP Phones. the Jabber client runs on the iPhone and Android platforms. the smartphone versions will support IM. Desk Endpoints. voice. the video quality is subject to hardware capabilities.

The difference in the two figures is merely to show differing views of the Jabber client capabilities. and capabilities. Notice the escalation icons at the top of the client. feel. Figure 5-35 shows the Jabber for Android client on a smartphone.122 CCNA Collaboration CIVND 210-065 Official Cert Guide Figure 5-34 shows the control console on the client. the clients have the same look. Figure 5-35 Cisco Jabber for Android on Smartphone Figure 5-35 shows an IM session in progress on the Jabber client. . Again. These function identically to the escalation functions on the tablet and desktop clients.

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■ Cisco IP Phone Registration Process: This section covers the boot and registration process of Cisco IP Phones. ■ Cisco Jabber Configuration: This section examines configuration requirements and options for Cisco Jabber in Cisco Unified Communications Manager. ■ Cisco IP Phone Configuration: This section discusses the configuration requirements and options for Cisco IP Phones in Cisco Unified Communications Manager.This chapter covers the following topics: ■ Cisco Collaboration Endpoint Protocol Overview: This section takes a look at the protocols in use for line-side signaling with Cisco collaboration endpoints. ■ Cisco Jabber Installation and Registration Process: This section describes the available tools to help verify status of Cisco IP Phones and Cisco Jabber. . ■ Cisco Jabber Installation and Registration Process: This section examines the parameters and methodology used in installing Cisco Jabber and the processes used in registering it with Cisco Unified Communications Manager.

and status verification mechanisms available for the phones. general configuration parameters. If you are in doubt about your answers to these questions or your own assessment of your knowledge of the topics. and Jabber Overview. However. That said. read the entire chapter.CHAPTER 6 Configuring Cisco Unified IP Phones and Cisco Jabber This chapter discusses the configuration of the Cisco IP Phone models referenced on the exam blueprint and also discusses Cisco Jabber. “Do I Know This Already?” Quiz The “Do I Know This Already?” quiz allows you to assess whether you should read this entire chapter thoroughly or jump to the “Exam Preparation Tasks” section. “Answers to the ‘Do I Know This Already?’ Quizzes.” Table 6-1 “Do I Know This Already?” Section-to-Question Mapping Foundation Topics Section Questions Cisco Collaboration Endpoint Protocol Overview 1–2 Cisco IP Phone Configuration 3–7 Cisco IP Phone Registration Process 8–11 Cisco Jabber Configuration 12–14 Cisco Jabber Installation and Registration Process 15–18 Cisco Collaboration Endpoint Status Verification 19–20 .” discussed a wider array of the overall Cisco IP Phone portfolio. Cisco IP Phone configuration does not vary by a significant degree from model to model across the IP Phone portfolio. You can find the answers in Appendix A. the IP Phone boot and registration process. In addition. Chapter 5. The focus remains primarily on the client configuration options. this chapter touches on the line-side protocols in use. some discussion of server-side parameters is required on a number of fronts. including the Cisco Unified Communications Manager (CUCM) service profiles and Domain Name System (DNS) records necessary for Jabber to discover services and function properly. the discussion delves into the configuration of Cisco Jabber. Desk Endpoints. Table 6-1 lists the major headings in this chapter and their corresponding “Do I Know This Already?” quiz questions. “Cisco IP Phones.

c. It will download at next phone reset. If you do not know the answer to a question or are only partially sure of the answer. . SIP b. It will wait until an administrator schedules a bulk update. 5. HTTP Which of the following is the primary means by which an endpoint is uniquely identified in CUCM? a. Calling search spaces c. TFTP Option 150 b. SCCP Which protocols are used by Cisco collaboration endpoints to download their configuration files? a. 3.126 CCNA Collaboration CIVND 210-065 Official Cert Guide Caution The goal of self-assessment is to gauge your mastery of the topics in this chapter. CDP b. MAC address d. d. 2. Which protocols are Cisco proprietary? a. LDAP c. It will prompt the user to allow the download. 4. b. DNS Which of the following must be configured for auto-registration to function? a. TAPS d. not interfering with phone operation. Universal device and line templates b. SIP d. 1. LLDP-MED c. It will download in the background. IP address c. The phone will be unusable during upgrade. you should mark that question as wrong for purposes of the self-assessment. Self-Provisioning When a DX650 requires a firmware upgrade. TFTP d. which of the following will occur? a. Giving yourself credit for an answer you correctly guess skews your self-assessment results and might provide you with a false sense of security.

3at b.11n d. Phone to use SCCP Video capabilities on CUCM registered phones can be enabled globally in which of the following pages? a.11ac Which protocols can provide the voice VLAN ID to the phone at boot? a. DHCP set to no d. 802. 8. Option 150 d.xml d. Alternate TFTP set to yes b.Chapter 6: Configuring Cisco Unified IP Phones and Cisco Jabber 127 6. DHCPDISCOVER 11. 9. What parameter is added to the DHCP scope for the voice VLAN? a. 7. What is the configuration filename requested from the TFTP server by an IP Phone with a MAC address of 000C1ACE0511? a. DHCPOFFER c. CMDefault. CDP d.xml c. Address reservation b. Enterprise Phone Parameters d.cnf. LLDP-MED 10.3af c. TFTP c.cnf. Cisco Unified CM Cisco inline power was replaced by which IEEE standard? a. Static IP address c. SIP000C1ACE0511.cnf. DHCP b.xml 6 . 802.xml b. CallManager Service Parameters c. Enterprise Parameters b.cnf. 802. Which of the following has to be changed on a Cisco IP Phone to statically configure the TFTP server address? a. SAP000C1ACE0511. 802. SEP000C1ACE0511.

_tcp._tcp.domain. 10. _collab-edge. Jabber users are identified by which of the following? a. With all users in full UC mode.com DNS SRV record c.000 d.com DNS SRV record b.com DNS SRV record . Cisco Jabber uses which of the following DNS SRV records to complete service discovery and reach domain._tcp. how many users can a single IM&P server support? a.com DNS SRV record d.com DNS SRV record 17.000 b.domain. _xmpp-client.domain. Full UC mode b. Selecting Disable Phone Services in the Jabber client 16. _xmpp-server._tcp._tls._tcp.domain.128 CCNA Collaboration CIVND 210-065 Official Cert Guide 12. _cisco-uds. AD username d. LDAP username c. 40.000 c. _cuplogin.domain. Selecting Use My Computer for Calls in the Jabber client b. Which of the following options will result in Jabber registering with CUCM? a.com? a._tls.domain. _xmpp-server. IM only mode c. Phone mode d. Windows mode 13. When inside the network. 15. CUCM DN b. When outside of the network. JID 14._tcp.com DNS SRV record d.com DNS SRV record c. 45. No need because it always registers with CUCM as an endpoint d. Cisco Jabber uses which of the following to complete service discovery and reach domain.com DNS SRV record b.com? a.domain. Selecting Use My Desk Phone for Calls in the Jabber client c. _collab-edge.000 15.domain. _cuplogin. Which Jabber deployment mode offers the most limited feature set? a.

UC service profile b. Status Messages b. Call Statistics c. Ethernet Statistics d.Chapter 6: Configuring Cisco Unified IP Phones and Cisco Jabber 129 18. The Phone Status screen on a 9971 IP Phone shows all but which of the following? a. Active CUCM node b. CTI route point d. Active load version c. Which must be configured in CUCM for Jabber clients to function properly in full UC mode? a. Wireless Statistics 6 . Model number 20. Which status screen displays jitter experience during a call? a. Inactive load version d. Auto-registration 19. TFTP server c.

some aspects and underlying components of the larger TCP/IP suite of protocols are relevant. But. There are protocols specific to IP addressing and file transfer. certainly. protocol is known more commonly as etiquette. protocol is an agreed upon manner of behavior for a given scenario. To facilitate said communication. No matter how you view it. and certainly within this chapter. Those relevant to the discussions within this book. consistent patient care. the protocols relevant to this discussion are the rules dealing specifically with the need to provide a means of communication between call control and endpoints. additional protocols are required in the underlying infrastructure. There are protocols specific to discovery and information relay. is merely a set of rules for a given scenario or situation. That said. In social settings. a protocol is a specific set of steps that must be followed to ensure proper. In the medical field. The list includes the following: ■ Cisco Discovery Protocol (CDP) ■ Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED) ■ Dynamic Host Control Protocol (DHCP) ■ Trivial File Transfer Protocol (TFTP) ■ Hypertext Transfer Protocol (HTTP) ■ Skinny Client Control Protocol (SCCP) ■ Session Initiation Protocol (SIP) ■ Real-time Transport Protocol (RTP) ■ Secure Real-time Transport Protocol (SRTP) ■ Simple Object Access Protocol (SOAP) ■ Extensible Messaging and Presence Protocol (XMPP) ■ Lightweight Directory Access Protocol (LDAP) ■ Computer Telephony Interface (CTI) ■ Computer Telephony Interface Quick Buffer Encoding (CTIQBE) ■ Cisco Audio Session Tunnel (CAST) ■ Internet Message Access Protocol (IMAP) Table 6-2 details the protocols of particular relevance to Cisco collaboration endpoints. . generally defined. are not quite so numerous.130 CCNA Collaboration CIVND 210-065 Official Cert Guide Foundation Topics Cisco Collaboration Endpoint Protocol Overview A protocol. TCP/IP is one of those. In this case. specifically. this book is not about TCP/IP. The protocols associated specifically with Cisco collaboration architectures are rather numerous.

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busy lamp field (BLF) buttons. they have to be added to CUCM. Figure 6-3 shows a DX650 configuration page with an assigned DN. This is done through the installation of a device pack. Using these newly provided links. When you complete the device configuration and then click the Save button. 6 Figure 6-3 Cisco DX650 Configuration Page In the figure. Device packs can be downloaded from the Cisco Communications Manager Updates page on Cisco. and more can be assigned. In the past.Chapter 6: Configuring Cisco Unified IP Phones and Cisco Jabber 135 On this page. One item of note in the new endpoints. All the required fields have an asterisk next to the field names for emphasis. application buttons. it downloaded its firmware immediately. Also. When a firmware upgrade is needed. firmware is downloaded while the device is in a usable state. you have numerous options. Now. Only a few of them are actually required. and then the user is prompted to allow the endpoint to reboot to complete the upgrade. DX series. before it was fully registered and usable. intercom buttons. The first of these is the MAC address. when a phone registered. at this point. and be operational. you can see the DN along with numerous configurable speed dial (SD) options. directory number (DN) buttons. the firmware is downloaded in the background. a configuration file for the phone is created and added to the TFTP server so that it can be downloaded once the phone connects. The device will boot with its existing firmware. a column of button configuration links is added vertically along the left side of the page according to the phone button template selected for the endpoint.com. The device will register and download its firmware and configuration file once it is connected to the network and has booted completely. Individual phones . register. This reduces the overall user impact of firmware upgrades/changes. 7800/8800. and so on is that the means by which firmware upgrades occur has been altered. Note that when new phones are added to the portfolio.

the IP options can be manually entered. Should it become necessary to manually configure a phone. (It is set to Yes by default. the IPv4/IPv6 settings can be altered here. .136 CCNA Collaboration CIVND 210-065 Official Cert Guide can be added manually. Then enter the address of the TFTP servers as needed. Figure 6-4 Cisco 9971 Settings Button Upon pressing the settings button. If a change is made. a number of options exist. all that is required is power. there is a button with an icon of a cog. there will be a need to specify an alternate TFTP server. scroll down to the Alternate TFTP option and set it to Yes. select IPv4 setup and ensure that the DHCP Enabled switch is set to No. More typically. The settings for the endpoint are accessed by various means depending on the endpoint model. On this screen. For the 7800/8800/9900 series phones. Figure 6-4 shows the 9971 and its settings button. Using the arrow keys.) At that point. If the IP address needs to be statically configured. for purposes of maintaining the most up-to-date firmware for all endpoints. the device pack is preferred. including the ability to view the VLAN ID. click Apply. domain name. a menu of options is shown on the screen. however. be sure to schedule a maintenance window. there will be a full-cluster reboot required to complete the installation. So. which represents the settings. In addition. for some reason. Whether that power comes from an actual power cord or via Power over Ethernet (PoE) is not overly important at this point. Select Applications > Administrator Settings > Network Setup > Ethernet Setup. Once the device pack is installed. or MAC address. Click Apply.

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This is a protective mechanism to guard against damaging connected devices.49W Low-power devices 3 Up to 15.50W High-power devices When the endpoint is connected to the access layer switch. Optionally. Class 4 has been defined. the more power required to run it. Assuming that stage passes. it may only be able to provide a certain wattage per port. assuming that static configuration is not being used. there was no industry standard way of providing said power for IP Phones. With regard to 802. Or.49–12. The PSE is the LAN switch. one or more . Usually. the switch responds by applying power in low power mode with 6. ranging from Class 0 to Class 4. a switch’s power supply may not be sufficient to allow for PoE to all ports. The endpoint broadcasts a DHCPDISCOVER on the VLAN provided by CDP/LLDP-MED. Cisco retired the proprietary inline power functionality. but only for 802.4W 6. With 802. At the time. PoE is something of a science all on its own. There are two defined entities to keep in mind: power sourcing equipment (PSE) and powered device (PD). Table 6-3 PoE Classes and Power Levels Class Wattage at PSE Wattage at PD Description 0 Up to 15. When the IEEE ratified the 802. Cisco endpoints use CDP to make a specific request to Cisco switches for the amount of power they require. Classes 0–3 were used. it attempts to obtain power via PoE. if it is not connected to external power.3af specification. the level of PoE capabilities on the switch is based on its own power supply. and the PD is the endpoint or access point.138 CCNA Collaboration CIVND 210-065 Official Cert Guide Cisco created “inline power” in 2000 as a response to a growing desire in the IP telephony and wireless access arenas to be able to forego the need for power supplies on phones and access points. The wattage requirements for endpoints will certainly depend on the endpoint and its capabilities. The idea of the phone drawing power from the wall jack to which it is connected is nothing new. The next order of business is the acquisition of IP addressing and TFTP services.3af. and Class 4 was reserved.3W to allow the phone to boot.84W Very low-power devices 2 Up to 7W 3.95–25.3at-capable devices.4W 0. This is done via DHCP. With the phone now powered up sufficiently.95W Mid-power devices 4 Up to 30W (802.3at arriving on the scene.44–12.3at PoE.94W Default classification 1 Up to 4W 0. LLDP-MED can be used for similar functionality. CDP also informs the endpoint of the voice/video VLAN ID to which it should attach. the boot process continues. There are a variety of levels of power that a LAN switch can provide. There a resistance of 25 ohms in PoE-compliant devices. The IEEE has further advanced the capabilities with the ratification of 802. Typically. the more feature-rich the endpoint. the switch responds by going into what is called a resistive detection and classification stage. respectively. Table 6-3 shows the PoE classes and power specifications.3at) 12. The industry refers to these power differences as the class of the device. In response.84–6. Initially. In many cases.44–3.

. DNS. The TFTP Option 150 address contained in the DHCPOFFER is used to send a TFTP/HTTP GET request to the TFTP server. contacting the TFTP server. it requests the firmware files. it may not have been manually located. So. subnet mask. The endpoint will also examine its running firmware version versus the version specified in the configuration file. Once the file is retrieved.cnf. if auto-registration was used. If so.xml.1EA8. Hopefully. With that information in hand. At times. the TFTP/HTTP GET request would be made for the file SEP00C01CBE1EA8. The request is looking for a specific filename based on the MAC address of the endpoint. it will be in a row across the bottom of the device rather than as shown in the figure. if the MAC address were 00C0.xml. The MAC address of the endpoint can be found on the back near the bottom. 6 Figure 6-6 Cisco 8861 IP Phone MAC Address Location Based on the endpoint model. the endpoint can proceed on to the next step. If not. However. The information in the DHCPOFFER includes the IP address. it continues on with the registration process. the general layout will vary. Figure 6-6 shows the location of the MAC address on the back of an 8861 phone. it is parsed and loaded.cnf. the MAC address will have already been located as part of preconfiguring the phone in CUCM. and TFTP Option 150 address. in most cases.Chapter 6: Configuring Cisco Unified IP Phones and Cisco Jabber 139 DHCPOFFER messages is sent from the DHCP server to the requesting endpoint via unicast. The file being requested at this point from the TFTP server is in the format SEP<MAC ADDRESS>.1CBE. default gateway.

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75. From a telephony perspective. it acts very much like the endpoints discussed earlier in this chapter. CSFJDOE would be the device name for John Doe’s Jabber device in CUCM. they will be running on a CUCM node. the Jabber client uses an IMAP connection to retrieve and manage the list of voice messages for the logged-in user and to retrieve and manage the messages themselves. CTI Manager service. When configuring Jabber in CUCM (for full UC and phone mode). This list of devices is used in populating the Desk Phone Control field in the Jabber client. Certainly. usually a user ID. XMPP is used in communication with the IM&P Server for presence status and IM functionality. LDAP is used for directory searches when looking for contacts with whom to communicate. For IM-only deployments. Jabber makes use of SOAP over HTTPS upon its launch in communicating to the IM&P server to retrieve its configuration. .000 users. The device name in CUCM needs to begin with CSF. It consists of a Jabber username and a domain name in much the same way an e-mail address or a URI is formatted. Jabber is a soft phone registering to CUCM. They do not have to be on individual node instances. Note While divided into component services in Figure 6-8. Users can be created on CUCM or synchronized from an Active Directory (AD) or LDAP server.000 users.000 users and a cluster. For example. and CCMCIP service will all be running on CUCM. pulls its configuration file. a single IM&P server can support up to 15. In full UC mode. followed by an arbitrary identifier. and then registers to CUCM as a SIP endpoint.000 users for full UC. It can use both RTP and SRTP for media in both audio and video communications as configured by the CUCM administrator. Jabber users are identified by a Jabber ID (JID). it is highly probable that the TFTP server. As such. High availability (HA) is also an option in the IM&P server architecture. This is the equivalent of an endpoint configuration for a physical endpoint. It makes contact with the TFTP server. In communicating with Unity Connection. Jabber makes use of a Cisco CallManager Cisco IP Phone (CCMCIP) service profile in retrieve settings and information about devices associated with a particular user. A cluster of three IM&P servers can support up to 45. if not the CUCM Publisher itself. Jabber makes contact with CUCM via HTTP and HTTPS to retrieve a list of devices associated to the user who is logging in.142 CCNA Collaboration CIVND 210-065 Official Cert Guide CUCM is required to provide call control as well as licensing and the user database for the IM&P server. User authentication is done by CUCM for locally created users and proxied to the AD/LDAP server for synchronized users. The HA option is available for this deployment as well. a single server can support 25. a CSF profile is required.

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That. an administrator can provide the domain name either via modifications to the Windows Installer or through a URL configured in the local jabber-config._tls. Table 6-5 Cisco Jabber DNS SRV Records DNS SRV Record DNS Resolves To _cisco-uds. the user will not need to provide domain information.xml file. the IM&P server. The HTTP requests are sent to the Cisco WebEx Cloud service. The DNS requests are sent to the configured. either statically or dynamically. the fully qualified domain name (FQDN) of the respective entities to which the records refer should always be used. Jabber sends HTTP and DNS requests simultaneously in search of its services.144 CCNA Collaboration CIVND 210-065 Official Cert Guide Figure 6-10 Cisco Jabber for Windows Login Prompt Jabber will use the domain portion of the JID provided to resolve the services via DNS SRV records. When configuring the DNS SRV records.com Internal IM&P server FQDN _collab-edge.domain. Regardless of the method used. This allows the discovery of on-premises and cloud-based services. it then caches the domain information for future logins. Table 6-5 shows the DNS SRV records used by Jabber for service discovery._tcp. DNS servers for the client. also adds a requirement that DNS A records be created for each CUCM node.com External VCS-E or Expressway-E FQDN . of course. In this case. Optionally. and the VCE-E or Expressway-E as applicable.domain.domain.com Internal CUCM FQDN _ cuplogin._tcp.

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the client may not have the flexibility to roam into and out of the network as the addresses configured inside the network may be different than those required outside of the network. When the client makes contact with the IM&P server. . the automatic configuration and service discovery using DNS SRV records is the preferred way to deploy. A check box on the user page allows the use of IM and Presence. This validation is done by CUCM. For this reason. Figure 6-12 shows the End User Configuration page. the determination as to whether the user is permitted to use Jabber is made.Chapter 6: Configuring Cisco Unified IP Phones and Cisco Jabber 147 6 Figure 6-11 Cisco Jabber for Windows Manual Configuration If configured manually.

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For example. A camera must be connected to the desktop machine for the Jabber client to use local video. it initiates a CTI connection to the CUCM CTI Manager for desk phone control. a TFTP request is made for the configuration file for the associated Jabber client device provisioned in CUCM. the Jabber client will log in to the other configured services in the UC Service Profile (for example Unity Connection).Chapter 6: Configuring Cisco Unified IP Phones and Cisco Jabber 149 If the user is logging in using soft phone mode. there must be an existing microphone and speakers for audio to function properly in soft phone mode. which then responds with SIP 200 OK. The Jabber client can now make calls.com would have an associated Jabber for Windows device named CSFUSER1 in CUCM. Figure 6-13 shows the tuning options in the Jabber for Mac preferences configuration. Each of the options. however. The formatting of the device name is dependent on the type of client logging in. If the Jabber client is logging in using desk phone mode. Figure 6-13 Jabber for Mac Tuning Preferences 6 . Tuning The Jabber client can be tuned for audio and video operating levels at both the operating system (OS) level and within the Jabber client. In like fashion. user1@domain. it pulls a list of messages and the read/ unread state of each. It can then control the on-hook/off-hook state of the phone and its available resources for audio/video. The Jabber client then issues a SIP REGISTER message to CUCM. When it contacts Unity Connection. In addition to registering with CUCM. should include the prefix and the username.

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Chapter 6: Configuring Cisco Unified IP Phones and Cisco Jabber 151
There is a specific menu within the Administrator Settings for Status information. The submenus provide a significant amount of information about the phone, its connectivity, both
wired and wireless. This discussion covers only the wired information. It also includes information about call quality. The options here include the following:

Status Messages

Ethernet Statistics

Wireless Statistics

Call Statistics

Current Access Point

Wireless Site Survey

The Status Messages screen contains event log information such as TFTP file download
verification, TFTP file timeouts, trust list updates, virtual private network (VPN) connection information, and so on. If the phone is not registering for some reason, clues to the
reasons why that is the case may often be found here. Figure 6-15 shows the status screen
of the 9971.

6

Figure 6-15

Cisco 9971 Phone Call Statistics Screen

Network connectivity options on the 9971 include both wired and wireless options. When
connected to the wired interface, the Ethernet Statistics screen shows receive and transmit
frames, broadcasts, connection time, and speed/duplex information. The Wireless Statistics
screen provides much of the same information, though it adds multicast and QoS-related
information.
Figure 6-16 shows the 9971 Ethernet Statistics screen.

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CCNA Collaboration CIVND 210-065 Official Cert Guide

Figure 6-16

Cisco 9971 Phone Ethernet Statistics Screen

While a call is in progress, there is a status screen for call statistics. It can be accessed
through the Application menu. Once there, touch Administrator Settings > Status > Call
Statistics. Figure 6-17 shows the Call Statistics screen.

Figure 6-17

Cisco 9971 Phone Call Statistics Screen

In the figure, information relevant to the call in progress is shown. This includes codec
selection and payload size. It also provides a count of packets sent and received and information about jitter and dropped packets. This screen is somewhat useful for troubleshooting issues such as codec mismatches and one-way audio problems.

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CCNA Collaboration CIVND 210-065 Official Cert Guide

Complete the Tables and Lists from Memory
Print a copy of Appendix C, “Memory Tables” (found on the CD), or at least the
section for this chapter, and complete the tables and lists from memory. Appendix D,
“Memory Table Answer Key,” also on the CD, includes completed tables and lists so
that you can check your work.

Define Key Terms
Define the following key terms from this chapter and check your answers in the Glossary:
802.3af PoE, 802.3at PoE, active load, Active Directory (AD), auto-registration, Bulk
Administration Tool (BAT), busy lamp field (BLF), calling search Space, Cisco Audio
Session Tunnel (CAST), Cisco CallManager CCMCIP, Cisco Discovery Protocol (CDP),
Cisco Prime Collaboration, Class 0 PoE, Class 1 PoE, Class 2 PoE, Class 3 PoE, Class 4
PoE, Computer Telephony Integration (CTI), Computer Telephony Interface (CTI) route
point, Computer Telephony Interface Quick Buffer Encoding (CTIQBE), Cisco Unified
Communications Manager (CUCM), Dynamic Host Configuration Protocol (DHCP),
DHCPDISCOVER, DHCPOFFER, directory number (DN), Domain Name Service (DNS),
DNS A record, DNS SRV record, external DNS, Expressway-C, Expressway-E, firmware,
Fully Qualified Domain Name (FQDN), GET, Hypertext Transfer Protocol (HTTP),
Institute of Electrical and Electronics Engineers (IEEE), Instant Messaging & Presence
(IM&P), Internet Message Access Protocol (IMAP), inactive load, inline power, internal
DNS, Jabber full UC, Jabber IM&P, Jabber Phone, Jabber ID (JID), Lightweight Directory
Access Protocol (LDAP), light-emitting diode (LED), Link Layer Discovery Protocol for
Media Endpoint Devices (LLDP-MED), Media Access Control (MAC) address, Option
150, partition, Real-time Transport Protocol (RTP), Skinny Call Control Protocol (SCCP),
Session Initiation Protocol (SIP), SIP 200 OK, SIP REGISTER, Simple Object Access
Protocol (SOAP), Secure Real-time Transport Protocol (SRTP), Transmission Control
Protocol (TCP), Transmission Control Protocol/Internet Protocol (TCP/IP), Trivial File
Transfer Protocol (TFTP), User Datagram Protocol (UDP), User Data Services (UDS), universal device template (UDT), universal line template (ULT), Universal Resource Locator
(URL), Video Communications Server (VCS) control, Video Communications Server
(VCS) Expressway, Extensible Messaging and Presence Protocol (XMPP)

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This chapter covers the following topics:

Cisco TelePresence Endpoint Portfolio Overview: This section describes the entire
Cisco TelePresence Endpoint portfolio.

Cisco TelePresence CTS Software-Based Endpoint Characteristics: This section describes characteristics of the CTS endpoints, which include the CTS 500-32,
TX1300-65, and the TX9000. This section also introduces the new IX5000.

Cisco DX Series Endpoint Characteristics: This section describes the characteristics
of the Cisco DX endpoints, which include the DX650, DX70, and DX80.

Cisco TelePresence TC Software-Based Endpoint Characteristics: This section
describes the characteristics of the Cisco TC endpoints, which include the SX10, SX20,
SX80, MX200G2, MX300G2, MX700, MX800, C40, C60, C90, and Cisco TelePresence
System Profile Series.

Cisco TelePresence TC Software-Based Endpoint Peripherals: This section discusses the peripheral components that can be added to any TC software-based endpoint.

Cisco Intelligent Proximity for Content Sharing: This section discusses this new
technology Cisco created that enables users to interface with their video endpoints from
smartphones, tablets, and computers.

Cisco Jabber Video for TelePresence Characteristics and Installation: This section
describes characteristics of Jabber Video for TelePresence, what components are needed
for it to work, and how to configure them.

CHAPTER 7

Cisco TelePresence Endpoint
Characteristics
Much of the growth Cisco has experienced throughout the years has been attributed to key
acquisitions. In doing so, Cisco has developed a vast range of product offerings for customers to choose from. In addition, Cisco differentiates between Unified Communications (UC)
endpoints and TelePresence endpoints. And if that is not confusing enough, there are significant differences between Cisco TelePresence endpoints as well.
This chapter discusses TelePresence endpoints within Cisco’s product line. This chapter
notes key differences between the software bases for each product grouping, identifies
what call control servers can be used for each product grouping, and discusses relative characteristics for each endpoint.

“Do I Know This Already?” Quiz
The “Do I Know This Already?” quiz allows you to assess whether you should read this
entire chapter thoroughly or jump to the “Exam Preparation Tasks” section. If you are in
doubt about your answers to these questions or your own assessment of your knowledge
of the topics, read the entire chapter. Table 7-1 lists the major headings in this chapter and
their corresponding “Do I Know This Already?” quiz questions. You can find the answers in
Appendix A, “Answers to the ‘Do I Know This Already?’ Quizzes.”
Table 7-1 “Do I Know This Already?” Section-to-Question Mapping
Foundation Topics Section

Questions

Cisco TelePresence CTS Software-Based Endpoint Characteristics

1–2

Cisco DX Series Endpoint Characteristics

3

Cisco TelePresence TC Software-Based Endpoint Characteristics

4–7

Cisco TelePresence TC Software-Based Endpoint Peripherals

8

Cisco Intelligent Proximity for Content Sharing

9

Cisco Jabber Video for TelePresence Characteristics and Installation

10

158

CCNA Collaboration CIVND 210-065 Official Cert Guide
Caution The goal of self-assessment is to gauge your mastery of the topics in this
chapter. If you do not know the answer to a question or are only partially sure of the
answer, you should mark that question as wrong for purposes of the self-assessment.
Giving yourself credit for an answer you correctly guess skews your self-assessment
results and might provide you with a false sense of security.

1.

2.

3.

4.

5.

What technology does TIP use during immersive calls that allows endpoints to conserve bandwidth and streamline the sending and receiving of audio and video?
a.

Real-time Transport Protocol

b.

Multiplexed media

c.

User Datagram Protocol

d.

Replication

Which CTS software-based endpoint is an ideal solution for an executive office?
a.

DX80

b.

EX90

c.

CTS 1100

d.

CTS 500

What is the software base for the DX series endpoints?
a.

TC

b.

Android

c.

Apple IOS

d.

CTS

Which Integrator solution uses EuroBlocks for audio connections?
a.

SX20

b.

SX80

c.

C60

d.

C90

How many XLR mic outputs does the C90 have?
a.

2

b.

4

c.

6

d.

8

Chapter 7: Cisco TelePresence Endpoint Characteristics 159
6.

7.

8.

9.

Which of the following features differentiates the MX300 G2 endpoint from the
MX300 endpoint?
a.

55-inch monitor

b.

1920x1200 resolution

c.

1 PC port

d.

2-2nd input sources

Which of the following is not a feature that comes with the MX800 endpoint?
a.

1-70 inch monitor

b.

2-55 inch monitors

c.

3+1 multipoint call support at 1080p30

d.

4+1 multipoint call support at 720p30

Which of the following cameras is supported with the SpeakerTrack dual camera
option?
a.

Cisco Precision HD 1080p camera with 4x zoom

b.

Cisco Precision HD 1080p camera with 12x zoom

c.

Cisco Precision 60 1080p camera with 20x zoom

d.

Cisco precision HD 1080p USB camera

What technology does Cisco use with Intelligent Proximity for Content Sharing that
allows computers, smartphones, and tablets to connect with endpoints?
a.

Bluetooth

b.

High-frequency sound waves

c.

IP WLAN to LAN connection

d.

Circuit-switched connection

10. Which of the following is not a component used when deploying a Jabber Video for
TelePresence solution?
a.

Cisco VCS

b.

Cisco TMS

c.

Cisco Unified CM

d.

DNS

7

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.

.

.

.

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This information is stored on the Open DS and SQL databases enabled with provisioning. and Open DS. and schemas. Once replication has been established. Figure 7-3 Replication Configurations on TMS to the VCS Information that is replicated between the VCS and TMS include user account information. along with the visual confirmation indicating replication has been established. A visual confirmation will indicate replication is established. Configure the settings displayed on this page. the VCS must have the device provisioning option key installed. and the availability of provisioning licenses. users. This option key enables two databases on the VCS. phonebooks. Groups are used to segregate users based on varying privilege levels that will be assigned to them using templates. and then click the Provisioning tab. To establish replication. In addition. If all users will share the same . configuration templates. To enable replication. TMS Agent. TMS creates two databases: TMS Agent and SQL. on TMS go the System menu and the Navigator submenu. The elements that need configured here include groups. The first step in configuring provisioning is to establish replication between TMS and the VCS. The Provisioning submenu has three options: Users. user settings. FindMe. which exist on TMS. Figure 7-3 illustrates the provisioning configuration settings on TMS.170 CCNA Collaboration CIVND 210-065 Official Cert Guide parameters necessary for provisioning to work. Click the VCS. the next step is to configure the provisioning database on TMS. The Users option is where all the configurations for Jabber Video for TelePresence need to be configured. This is a second sequence of SQL dedicated exclusively to TMSPE. This can be found by navigating to the System menu and the Provisioning submenu. and Devices.

The top three fields must be configured at a minimum. Schemas are sets of configuration options based on the system type and version being used. Active Directory with Kerberos (Secure AD).Chapter 7: Cisco TelePresence Endpoint Characteristics 171 privileges. These URI patterns are template based so that they can be applied to all users within a group. Templates are the configurations settings that will be applied to a group of users. a template must be configured. users can be added to that group. enter the group name and click Save. and Password. To create groups. When the pop-up window appears. and then click the Add Group button at the top of the left column. click the Add User button at the top of the left column. User Name. Figure 7-4 shows the Add Group and Add User buttons. They are Display Name. User settings are the URI schemes that will be used for dialing and identifying Jabber Video for TelePresence clients. no additional groups need to be configured. Users can be configured manually or integrated through a Lightweight Directory Access Protocol (LDAP) server. 7 Figure 7-4 Adding Groups and Users to TMS To integrate LDAP users. . Each schema must have at least one template associated with it. like Microsoft Active Directory (AD). They are Active Directory (AD). For each schema used. along with the manual user configuration pop-up window. Fill in the configuration fields presented on the pop-up window and click Save. Select the type from the drop-down list of choices. Once a group has been created. but schemas can support multiple templates as well. select the root group. Click Save when finished. Figure 7-5 shows the configuration fields needed for AD integration. synchronization with the LDAP server can be initiated by clicking the Sync Now button. To add a manual user. click the Configure button under the User Import menu in the right column. Once complete. and Lightweight Directory Access Protocol (LDAP).

The device address pattern is the address that will be used to dial provisioned devices. The video address pattern is the address that will be displayed on a destination endpoint when in a call.172 CCNA Collaboration CIVND 210-065 Official Cert Guide Figure 7-5 AD Integration Now that groups and users have been added to the provisioning directory. and then click OK. click the Configuration Templates menu. At a minimum. Figure 7-6 User Settings Configuration Now you can add schemas. Typically. these patterns are configured the same. In the right column. Click OK when finished. . user settings can be configured. click Edit under User Settings. At the bottom of the left column. Figure 7-7 shows how to browse for schemas. Figure 7-6 shows how these user settings are configured. Click the Add Schema button at the top of the left column. browse to where the schema is located on your computer. the video address pattern and device address pattern must be configured.

Chapter 7: Cisco TelePresence Endpoint Characteristics 173 Figure 7-7 How to Browse for Schemas After all schemas have been uploaded to TMS. Presence Server URI. and click Edit Configurations below the Configurations section. templates can be created based on these schemas. Many setting options within a template can be configured. and the Phone Book Server URI. Those three settings are the SIP Server Address. Cisco recommends three settings be configured at a minimum. Figure 7-8 Adding Templates to the Provisioning Directory 7 . Select the template that was just created in the right column. Configure all the configuration settings needed and click Save. Configure a name for the template and click OK. Figure 7-8 shows how to configure templates. Select a schema. and then click the Add Template button at the top of the left column.

323). calls can be placed to other endpoints. and the SIP domain. and the TX1300 endpoints. Select a group from the list that was created in a previous step. These endpoints have a variety of different features. open the applications and enter the username and password as they have been configured in the provisioning directory. click the Users and Groups menu at the top of the left column. After templates have been assigned to groups. Immersive endpoints include the TX9000 series and the new IX5000 . Click the wrench/screwdriver X icon and select the Sign-in Settings menu option. Nonimmersive CTS endpoints include the CTS 500. use two different communication protocols to communicate (SIP and H. Figure 7-9 Jabber Video for TelePresence After Sign-In Summary Cisco has many endpoint solutions available that span three main software-based platforms. click Assign Templates from the Configuration Templates section. Some of the key topics discussed include how TIP works using immersive telepresence room solutions with multiplexing technology for RTP and RTPC protocols. CTS 1100. After the Jabber Video for TelePresence application has been installed on your computer. external server (VCS Expressway. and register to two different call control servers (Cisco Unified CM and Cisco VCS). They are CTS software based. Enter the IP address or the URL of the internal server (VCS Control). After you are signed in.174 CCNA Collaboration CIVND 210-065 Official Cert Guide Once the templates have been configured. and TC software based. Click OK when finished. check the box beside all the templates that should be assigned to this group. and click Save. and then click the Sign In button when finished. Android software based. At the bottom of the right column. Jabber Video for TelePresence clients are ready to be used. Figure 7-9 shows what the Jabber client will look like after the sign-in process is complete. which is optional).

SX20. and C90. Finally. Other integrator systems include the C40.Chapter 7: Cisco TelePresence Endpoint Characteristics 175 series. Other MX meeting room solutions include the MX700 and the MX800. and the SX80. Personal systems include the EX60 and the EX90. Intelligent Proximity for Content Sharing is another great example of the leading ingenuity Cisco brings to collaboration solutions. Many different peripheral devices can be used in conjunction with these TC endpoints (namely. DX70. The TC portfolio is the most expansive of the three previously mentioned software-based product lines. DX series endpoints include the DX650. Comparisons were made between the MX200 and MX200G2. 7 . there is the Cisco Jabber Video for TelePresence soft client that brings mobility together with Cisco’s premium HD video solutions. and DX80. the new and improved cameras called Precision60 cameras. in addition to between the MX300 and MX300G2. Other great and innovative products are the Touch 8 and Touch 10 controller pads. which work with the SpeakerTrack dual camera option). C60. SX endpoints include the SX10.

you have a couple of choices for exam preparation: the exercises here. includes completed tables and lists so that you can check your work. “Final Preparation. SpeakerTrack and Touch control pads. noted with the Key Topic icon in the outer margin of the page.176 CCNA Collaboration CIVND 210-065 Official Cert Guide Exam Preparation Tasks As mentioned in the section “How to Use This Book” in the Introduction. “Memory Table Answer Key. and complete the tables and lists from memory.” and the exam simulation questions on the CD. . “Memory Tables” (found on the CD). Appendix D. Table 7-9 Key Topics for Chapter 7 Key Topic Element Description Page Number Paragraph Understanding TIP and multiplexed media 161 Paragraph and Features of nonimmersive and immersive CTS software-based table endpoints 162 Table 7-3 Features of DX series endpoints 163 Table 7-4 Features of SX series endpoints 164 Table 7-5 Features of C series endpoints 165 Table 7-6 Features of EX series endpoints 166 Table 7-7 Comparing MX200 and MX300 endpoints with the MX200 G2 and MX300 G2 166 Table 7-8 Features of MX 700 and 800 endpoints 167 Paragraph Identifying the Precision 60 camera. and peripheral devices for TC endpoints 167 Paragraph Explaining Intelligent Proximity for content features and functionality 168 Paragraph Identifying the infrastructure components needed for Jabber Video for TelePresence to work 169 Complete the Tables and Lists from Memory Print a copy of Appendix C. Table 7-9 lists a reference of these key topics and the page numbers on which each is found. Review All Key Topics Review the most important topics in this chapter. or at least the section for this chapter. Chapter 18.” also on the CD.

Chapter 7: Cisco TelePresence Endpoint Characteristics 177 Define Key Terms Define the following key terms from this chapter and check your answers in the Glossary: CTS. ISDN. H. UC. YPrPb. BRI. RTCP.265. DVI. VCS. S-video. AD 7 . SRTP. WSVGA. EuroBlock. TIP.35. BNC. PRI. multiplex media. LDAP. FHD capacitive. V. IMTC. XLR. HDMI. PRI. TMS. RTP. RCA. LCD.

how it caches DHCP addresses. how to default the endpoint. ■ Calibrate a Cisco TelePresence CTS Software-Based Endpoint: This section discusses how to run the First-Time Setup Wizard and how to calibrate the Cisco TelePresence CTS software-based endpoints. ■ Configure a Cisco TelePresence CTS Software-Based Endpoint: This section covers the first-time setup process for Cisco TelePresence CTS software-based endpoints. how and when to use the default IP address. how to secure those accounts. and how to perform the password recovery. and how to statically assign IP information and TFTP server addresses.This chapter covers the following topics: ■ Cisco TelePresence CTS Software-Based Endpoint Setup: This section discusses three different options used to interface with the Cisco TelePresence CTS softwarebased endpoints. ■ Cisco TelePresence CTS Software-Based Endpoint User Accounts: This section covers the different user accounts available on Cisco TelePresence CTS software-based endpoints. .

You can find the answers in Appendix A. Giving yourself credit for an answer you correctly guess skews your self-assessment results and might provide you with a false sense of security. Originally. . read the entire chapter. “Do I Know This Already?” Quiz The “Do I Know This Already?” quiz allows you to assess whether you should read this entire chapter thoroughly or jump to the “Exam Preparation Tasks” section. and set up and support user accounts. If you are in doubt about your answers to these questions or your own assessment of your knowledge of the topics. calibrate it to the room environment. Table 8-1 lists the major headings in this chapter and their corresponding “Do I Know This Already?” quiz questions. This chapter looks more closely at the similarities of the registration process the CTS endpoint uses to that of other UC products. the Cisco Unified Communications (UC) platform dealt primarily with Voice over IP (VoIP).” Table 8-1 “Do I Know This Already?” Section-to-Question Mapping Foundation Topics Section Questions Overview 1–3 Cisco TelePresence CTS Software-Based Endpoint Setup 4 Configuring a Cisco TelePresence CTS Software-Based 5–6 Calibrating a Cisco TelePresence CTS Software-Based 7–9 Cisco TelePresence CTS Software-based Endpoint User Accounts 10 Caution The goal of self-assessment is to gauge your mastery of the topics in this chapter. The way in which the CTS endpoint was developed allows the TelePresence video endpoint to register and setup calls in the same fashion. Further discussion includes a beginning-to-end process demonstrating how to configure the CTS endpoint. If you do not know the answer to a question or are only partially sure of the answer. “Answers to the ‘Do I Know This Already?’ Quizzes. you should mark that question as wrong for purposes of the self-assessment.CHAPTER 8 Configuring Cisco TelePresence CTS Software-Based Endpoints The endpoint platform Cisco came out with that they are the proudest of is Cisco TelePresence System (CTS) software-based endpoints.

3. Which option allows for multiple TFTP servers to be discovered during the DHCP process? a. 192. Touch 10 c. 4. Utils System Factory Init d.168. Touch devices cannot be used with this endpoint. 7970 b. Option 15 d.200.168. HTTP d. 5. xCommand FactoryReset Confirm: Yes c.1. 192. Console Which of the following is the default IP address of the Cisco CTS 500-32 endpoint? a. 9971 Which of the following Cisco Touch controllers can be used as a control device with the Cisco CTS 500-32 endpoint? a. xCommand DefaultValuesSet <1-3> b. 6. Option 66 b. Option 99 c. 192. 8945 d. Option 150 Which of the following are ways that can be used to interface with the Cisco CTS 500-32 endpoint? a.168.2 d.2. Which of the following Cisco IP Phones can be used as a control device with the Cisco CTS 500-32 endpoint? a. Utils System Factory Reset . Touch 12 d. CLI using Telnet b. CLI using SSH c. 2.180 CCNA Collaboration CIVND 210-065 Official Cert Guide 1.2 Which of the following commands will reset the Cisco CTS 500-32 endpoint but not delete any Image Slot files? a. 192.2 b. 8831 c. Touch 8 b.100.2 c.168.

Chapter 8: Configuring Cisco TelePresence CTS Software-Based Endpoints 7. Helpdesk 8 . During the first 60 seconds after the endpoint has booted c. A person sitting in front of the camera c. During the first-time boot or after the endpoint is reset b. Cisco PrecisionHD 1080p camera with 4x zoom b. The automatic PTZ feature for the built-in camera 10. and tablets to connect with endpoints? a. 8. Cisco PrecisionHD 1080p USB camera What technology does Cisco use with Intelligent Proximity for Content Sharing that allows computers. 9. Cisco PrecisionHD 1080p camera with 12x zoom c. User d. Which user account gives access to the CLI and web interface of the CTS 500-32 endpoint but restricts the ability to change any settings? a. 181 When can the Setup Wizard be used on the CTS 500-32 endpoint? a. Any time after the endpoint is registered to the Cisco Unified CM What must be used to calibrate the camera on the CTS 500-32 endpoint? a. A special light sensor that measures the lighting conditions of the room d. Guest b. Admin c. Cisco Precision 60 1080p camera with 20x zoom d. An image on a cardboard piece that comes with the endpoint b. smartphones. Any time d.

The first is a Cisco 7970G or 7975G VoIP phone. but both endpoints send separate communications out across the network. A Cisco CTS 500-32 endpoint receives power from a power cube. subnet mask. therefore. However. an understanding of how the endpoints communicate within a network is needed. Cisco makes two options available to the customer. the process of registering a CTS endpoint is no different from how UC endpoints communicate within a network. 3. in either case. TFTP server address (with use of Option 150). but the Cisco Unified CM can also fulfill this role. and possibly one or more Domain Name System (DNS) addresses. The following steps outline the process a CTS 500-32 endpoint goes through to register to the Cisco Unified CM: 1. The DHCP offer includes an IP address. This option is called Option 150. This Setup Wizard is available only on the CTS 500-32 endpoints. The first element the endpoint tries to download is a certificate trust . Alternatively. The immersive TelePresence solutions also use three or more monitors. The first object that needs to be identified when setting up CTS 500-32 endpoints is the control device used to interface with them. it responds with a DHCP Offer. There are some differences to setting up other CTS software-based endpoints. although TFTP signaling could be used as well. primarily because they all use a camera cluster with three cameras. the Cisco Touch 12 can be used. The focus of this chapter is on the CTS 500-32 endpoint. This CDP communication is used to obtain the voice VLAN information. CTS software-based endpoints only register to the Cisco Unified CM. the two endpoints will a Dynamic Host Control Protocol (DHCP) Discovery message to the DHCP server. This message is typically sent over HTTP when using current endpoints. A limitation in using the Cisco Unified CM is that it only allows support for 1000 devices. Once the DHCP server receives the DHCP Discovery. Because the CTS 500-32 endpoints come with only a single camera and monitor. Once VLAN discovery is complete. The first message they send out is the Cisco Discovery Protocol (CDP) to the switch. 2. Now that both endpoints have appropriate IP address information and the TFTP server address. they can leverage a First-Time Setup Wizard as well. When a VoIP phone is used. The endpoints respond to the DHCP Offer with a DHCP Request for the specific information sent in the DHCP Offer. 4. an option is made available for the TFTP server address to be discovered at the same time. but more on that later. it receives PoE from the CTS 500-32 endpoint. Typically the DHCP server is a router. default gateway address. The communication the endpoints sent to the TFTP server contains their MAC addresses because that is what the Cisco Unified CM uses to identify the endpoint.182 CCNA Collaboration CIVND 210-065 Official Cert Guide Foundation Topics Cisco TelePresence CTS Software-Based Endpoint Overview To better understand the Cisco TelePresence CTS software-based endpoints. The DHCP server then sends a DHCP Acknowledgment authorizing the use of the DHCP information exchanged and end the DHCP session. they can send a TFTP Get message to the TFTP server.

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.

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When prompted. it is important to understand that there is no Telnet support on this device. When the Touch 12 gets to the number 4 circle. because it is built from the same Red Hat software kernel. the Touch 12 can be used to place calls.186 CCNA Collaboration CIVND 210-065 Official Cert Guide The CTS 500-32 endpoint allows users to interact with it using the CLI as well. When the endpoint first boots. the IP and VLAN information will display. When the CDP and DHCP processes are complete. Meanwhile. the IP information obtained during the DHCP process will be cached and reused after the reboot process is complete. Menu options only display on the Cisco Touch 12 after the endpoint has registered and the Touch 12 has received its system load file from the endpoint. nor is there a serial or console interface. Enter the IP address of the endpoint and click Open. 802. This section focuses on registering the phone. Your average user will only need to use the control pad for basic calling functions on the CTS 500-32 endpoint. a box on the right side of the monitor lists MAC. Like any endpoint that registers to the Cisco Unified CM. enter the username and password. there is no real security established on the endpoint itself. a button will appear on the control pad to start the meeting. The command structure is similar to the CLI of the Cisco Unified CM. VLAN. The ? can be used to list commands that are less familiar. The monitor will display the Cisco name and logo for about 60 seconds and then return to sleep mode. Configuring CTS Software-Based Endpoints You must consider several factors when setting up the CTS 500-32 endpoint for the first time. Whereas calls could not be initiated from the web interface. to begin the session. Therefore. If OBTP is scheduled with the CTS 500-32 endpoint. the monitor wakes up again and displays its own circles numbered 1 through 6. The MAC address settings and CTS S/W settings will display immediately. the user will first see the Touch 12 and the monitor power on. and the 802. Outside of SSH access via the CLI. you have successfully logged in. show. These are POST tests of sorts that the endpoint uses throughout the boot and registration process. The user options are limited on the Touch 12 as compared to the web interface and the CLI. Before using the CLI. you must consider what options exist and the impact this operation has on the endpoint. However. These security settings are configured on the Cisco Unified CM when the phone configuration file is created. To use SSH.1X. Securing the endpoint is discussed in the section “CTS SoftwareBased Endpoint User Accounts. In addition. In the event that the system requires a factory reset. you need to use an emulator.” By default. a phone must be configured on the Cisco Unified CM before registering the endpoint. like PuTTY. end calls.1X will display Not Required. When you see the admin: prompt. The third way users can interact with the CTS 500-32 endpoint is by using the Cisco Touch 12 control pad. IP. Therefore. Users can also view call statistic information using this device. Should the endpoint need to be rebooted at any time. . Such factors include how the endpoint obtains IP information and how it communicates with the TFTP server. Figure 8-4 shows what the monitor might look like during a CTS 500-32 system startup. the control pad displays circles in the lower-left corner of the screen numbered 1 through 7. the CTS 500-32 endpoint uses DHCP to obtain IP address information. Some of the base-level commands are utils. only Secure Shell (SSH) can be used. and share content. and CTS S/W. they can be initiated from the CLI. and set. call. the IP and VLAN options will first appear blank.

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camera setup. Align the cardboard cutout so that the pattern fills the inside of the red square. The cardboard cutout has a pattern printed on it that looks like a QR code and can be folded into a triangle. Click the Try Again button in the web interface to take a picture again. Locate the cardboard cutout and click Next. the settings that this wizard will calibrate include the touch verification. Pull the cover off the camera and adjust the zoom and focus of the lens. There will be an image on the display that should match the image on the web interface. tilt. Audio verification test the built-in microphone and speakers. click the Start button. Once the height is set correctly. A meter will appear on the web interface.190 CCNA Collaboration CIVND 210-065 Official Cert Guide Figure 8-7 First-Time Setup Wizard As you can see in Figure 8-7. If the picture is blurry and out of focus. Press the button located on the back of the pedestal the CTS 500-32 endpoint is mounted on. A red square will display on the monitor. If they match. To start the First-Time Setup Wizard. and the camera will take a picture of the image on the cardboard cutout. That picture will display on the monitor beside an image that is should match to. The camera can also be manually adjusted for pan. you can manually adjust the camera to focus the picture. Then speak very softly and verify that the microphone can still pick up your voice. This is the most difficult part of the calibration process. and horizon. When you are satisfied with the camera adjustments and the image quality. display verification. When ready. and elevate or lower the monitor so that a person’s face would center in the red square when seated in front of the camera. click the Next button. Speak in a normal tone and watch the needle on the meter move. click the Start button from the web interface. Click the Next button when calibration of the Touch 12 is complete. The next screen is Display Verification. Several buttons will appear on the touch display that you will need to “touch” to calibrate this device. It is best to stack boxes or something that it can be placed on so that there is almost no movement at all. The monitor displays the same red square from the previous step. It is important that the cardboard cutout be very still. eye height setup. the camera can be calibrated. There are tiny screws on the bottom of the camera that can be used to adjust these settings. The first setting that you need to calibrate is the Touch 12. Speak louder than normal to ensure the microphone can . audio verification. and VGA verification. click Next to calibrate the eye height setup.

the endpoint will emit the Cisco tune over the speakers. For the speaker calibration. you can click the CTS Admin UI button. If you opted not to run the First-Time Setup Wizard. In the left menu column under the Troubleshooting section. Click the Start Presentation button that is made available on the Touch 12. and then click the Start button. The display field right of the menus will show all the above-mentioned calibration options. Using a VGA cable. the factory image will be the boot image the CTS 500-32 endpoint will use each time. The last calibration test is the Video Graphics Array (VGA) connection. connect a laptop computer to the endpoint. and the phone load name of the version you want to use must be specified on the phone settings within the Cisco Unified CM. Clicking the Finish button circles you back to the welcome and introduction page shown in Figure 8-7. This redirects you to the Web Portal login page for the CTS 500-32 endpoint. this step is compete. or you want to recalibrate one of the settings. a tool is provided to perform these tasks from the web interface. log in to the web interface of the endpoint. If your computer screen is displayed on the monitor. a newer version software must be uploaded to the Cisco Unified CM. Adjust the volume so that the music can be heard at a comfortable volume. After the endpoint has registered. If you do not want to run the wizard. Whether the endpoint was set up for the first time or a factory reset was performed on the endpoint. you may want to check all your connections to ensure that the cables are seated properly. Figure 8-8 Endpoint Configuring the Phone Load Name on the Cisco Unified CM for a CTS 500-32 8 . or if you did run the wizard and you are finished. Figure 8-8 illustrates the field that needs configured on the Cisco Unified CM to specify a phone load name. An updated image file can be loaded to the endpoint. If not. They can all be calibrated in the same manner as mentioned earlier. click the Hardware Setup option.Chapter 8: Configuring Cisco TelePresence CTS Software-Based Endpoints 191 handle louder outbursts. To upgrade the endpoint. but the factory image will still be used unless the boot slot is changed. Click the option you want to calibrate.

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If the TFTP server address is not obtained. the admin user and the helpdesk user. . The control device used to place and disconnect calls can even be a VoIP phone. The two user accounts on the CTS 500-32 endpoint.168. The endpoint will also try to obtain the TFTP server address using Option150. it can use the default IP address of 192. although only the 7970 and 7975 IP Phones are supported. along with the web interface or the CLI. Either the IP Phone or the Touch 12 can be used to interface with the endpoint. there is also a recovery component built in to the endpoint to reset the password to its factory setting of Cisco. The endpoint will use DHCP by default.2. This address can be used to change the IP settings to static and assign the necessary addresses. Ideally. the endpoint can be calibrated using either the First-Time Setup Wizard or the web interface. Also. It functions much like a VoIP phone in as far as how it registers to the Cisco Unified CM. this setting can be configured manually on the endpoint as well. Should the endpoint need reset.194 CCNA Collaboration CIVND 210-065 Official Cert Guide Figure 8-10 Password Recovery from the CLI Summary For engineers who are proficient with working in a Unified Communications environment. the CTS 500-32 endpoint should feel relatively familiar. Should the password be lost or forgotten. two options are available for issuing the factory reset. but if there is an issue preventing the endpoint from receiving IP information.100. can be secured through the Cisco Unified CM. the Cisco Touch 12 control pad should be used with these endpoints.

192 Paragraph Know the process of performing a password recovery and the two components needed to do so.” also on the CD. “Final Preparation. Chapter 18. or at least the section for this chapter. and complete the tables and lists from memory. “Memory Table Answer Key. TFTP. 193 Complete the Tables and Lists from Memory Print a copy of Appendix C. you have a couple of choices for exam preparation: the exercises here. Table 8-1 Key Topics for Chapter 8 Key Topic Element Description Page Number Figure 8-1 Identify the process a CTS 500-32 endpoint registers with a VoIP Phone. 185 Paragraph Identify the Default IP address and the process of changing it to Static. “Memory Tables” (found on the CD). static. Table 8-1 lists a reference of these key topics and the page numbers on which each is found. Review All Key Topics Review the most important topics in this chapter. DHCP Ack. DHCP. 187 Paragraph Know the process uses to factory reset the endpoint and the two options available. Option150. noted with the Key Topic icon in the outer margin of the page. DN 8 .Chapter 8: Configuring Cisco TelePresence CTS Software-Based Endpoints 195 Exam Preparation Tasks As mentioned in the section “How to Use This Book” in the Introduction. includes completed tables and lists so that you can check your work. DHCP Discovery. DHCP Offer. DHCP Request. Define Key Terms Define the following key terms from this chapter and check your answers in the Glossary: CDP. VLAN.” and the exam simulation questions on the CD. 183 Figure 8-2 Identify the process a CTS 500-32 endpoint registers with a Touch 12. Appendix D. CTMan. 184 Paragraph Identify the three ways to interface with a CTS 500-32 endpoint. There are no memory tables in this chapter. 189 Paragraph Identify the two user accounts available on the CTS 500-32 endpoint and how to secure the user account settings. 188 Paragraph Identify the two options available to calibrate the CTS 500-32 endpoint.

■ Registering Cisco DX Series Endpoints: This section explains how to set up the Cisco Unified CM so DX series endpoints can register.This chapter covers the following topics: ■ DX Series Capabilities and Protocols: This section provides an overview the capabilities of a DX series endpoint and the protocols that need to be maintained within a network to support DX endpoints. ■ Configuring Cisco DX Series Endpoints: This section examines the different settings that need to be configured on the DX series endpoints before they can register with the Cisco Unified CM. and managing the user interface for placing and receiving calls. ■ DX series User Interface: This section examines how to navigate the user interface on the DX series endpoints. accessing the settings menus. . Navigation will include using the app store.

Cisco has been providing this same functionality within these endpoints. You will also learn how to use this unique user interface. are considerations Cisco used to design the DX series endpoints. along with many other features. “Answers to the ‘Do I Know This Already?’ Quizzes. this epitomized endpoint would serve a purpose beyond video collaboration calling. These. Smartphones are dominating the digital world. You can find the answers in Appendix A. allowing users to perform tasks that surpass simply placing a phone call. By giving the DX series endpoints an Android-based operating system (OS). read the entire chapter. This chapter discusses some of the different capabilities and protocols that define the DX series. such as act as a dual monitor for a computer while not in a call. So that you can register a DX to a call control server so that calls can be sent and received. this chapter also explains explanation how to configure the DX series endpoint and the Cisco Unified Communications Manager (CM). Ideally. Contacts should be easy to add and access for quickly calling common contacts. “Do I Know This Already?” Quiz The “Do I Know This Already?” quiz allows you to assess whether you should read this entire chapter thoroughly or jump to the “Exam Preparation Tasks” section. If you are in doubt about your answers to these questions or your own assessment of your knowledge of the topics. from downloading and using apps.” Table 9-1 “Do I Know This Already?” Section-to-Question Mapping Foundation Topics Section Questions DX Series Capabilities and Protocols 1–3 DX series User Interface 4–5 Configuring Cisco DX Series Endpoints 6–8 Registering Cisco DX Series Endpoints 9–10 . to accessing the Internet.CHAPTER 9 Configuring Cisco DX Series Endpoints What does an end user look for in a desktop video endpoint? With today’s standards the first and foremost component is the ability to place high-definition (HD)-quality video and stereo-quality audio calls. Table X-1 lists the major headings in this chapter and their corresponding “Do I Know This Already?” quiz questions.

c. d. 3. Administrative control over access to applications Which of the following is a protocol Cisco DX series endpoints support? a.198 CCNA Collaboration CIVND 210-065 Official Cert Guide Caution The goal of self-assessment is to gauge your mastery of the topics in this chapter. 5. ##*## . PIN or password for the endpoint. 1. b. **#** d. you should mark that question as wrong for purposes of the self-assessment. Access to cloud services There are three main capabilities on Cisco DX series endpoints. 4. Register to the Cisco Unified CM and the Cisco VCS c. what is the correct order keys need to be pressed? a. SCCP d. 123456789*0# b. Nothing is required.323 c. H. Register to the Cisco Unified CM only b. #0*987654321 c. IM and Presence with Cisco Jabber b. LDAP b. Visibility to call statistics d. LLDP-MED When resetting a Cisco DX series endpoint using the applications settings menu. which of the following is required? a. Which of the following is not a capability? a. Extension Mobility c. 2. When resetting a Cisco DX series endpoint using the key-press sequence. SSH access to the endpoint. Giving yourself credit for an answer you correctly guess skews your self-assessment results and might provide you with a false sense of security. Which of the following features are not supported on the DX series endpoints? a. Access to Android-based applications through Google Play d. Web access to the endpoint. If you do not know the answer to a question or are only partially sure of the answer.

8 digits for PINs and 4 characters for passwords How does a Cisco Unified CM identify an endpoint when the endpoint is trying to register? a. Regions c. Using a secret technology Cisco has code named Pixie Dust When setting up a PIN or password on Cisco DX series endpoints. Partitions 9 . 4 digits for PINs and 8 characters for passwords c. 4 digits or characters b. By the endpoint’s IP address b. Route lists d. 9. High-frequency tone emitted through the phone’s speakers b. How does a DX series endpoint connect to a smartphone using Intelligent Proximity for Mobile Voice? a. Calling search spaces are often used on the Cisco Unified CM to administer call control over phones and other systems. By the endpoints serial number 10. DX650. DX70. 8. b. Which Cisco DX series endpoint supports PoE? a. DX80. c. By both the IP address and MAC address d. By the endpoint’s MAC address c. Through a Bluetooth communication d. 8 digits or characters d. All DX endpoints support PoE. 7. d. what is the required minimum length? a. Device pools b. What other setting on the Cisco Unified CM must be configured in conjunction with calling search spaces? a.Chapter 9: Configuring Cisco DX Series Endpoints 199 6. Over a network connection c.

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Chapter 9: Configuring Cisco DX Series Endpoints 203
With an endpoint this feature rich, many organizations may understandably have a concern that their employees will abuse these functions and download games to their phones,
or leverage it in some other nonproductive fashion. The world has suffered enough from
Candy Crush. As Benjamin Franklin said, “An ounce of prevention is worth a pound of
cure.” Cisco has taken preventive steps to allow corporations to customize what end users
are allowed to access on their Cisco DX series endpoint. Cisco offers security at multiple
levels of the network. Security Enhanced (SE) Android provides more protection by isolating applications to keep sensitive data safer. And your IT admin has the option to limit
device capabilities. Some of the functions on the Cisco DX series endpoints that can be
administratively disabled include Google Play, Wi-Fi, Bluetooth, installation of apps from
unknown sources, and USB ports. On a Cisco DX650, you can enable phone-only mode to
provide the following limitations:

The user is limited to the home screen, phone application, Contacts application, and
Settings application.

The user cannot add shortcuts or widgets to the home screen.

Any contacts that are saved to the Contacts application in phone-only mode are stored
locally and will not sync to any server.

USB storage devices and SD cards are not supported.

Any previously configured account data is hidden from the user when the phone enters
phone-only mode.

The phone reboots when you switch from standard profile to phone-only mode, or from
phone-only mode to standard profile.

There are two operating modes for the DX series endpoints: simple and enhanced. Simple
mode offers the following features and limitations:

User cannot modify wallpaper (supports admin-assigned wallpaper).

User can not move/add shortcuts or widgets, launch applications, or long click.

No Android applications are allowed, and Google Search is removed.

External USB storage is disabled.

User can create and store local contacts.

Bluetooth contacts and history sharing is also allowed.

Enhanced mode enables user access to all collaboration goodies, including Jabber,
WebEx, Exchange, and Google Play.

Note For more information about what can be controlled on Cisco DX
series endpoints, go to http://www.cisco.com/c/en/us/products/collateral/
collaboration-endpoints/desktop-collaboration-experience-dx600-series/
white-paper-c11-731685.html.

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CCNA Collaboration CIVND 210-065 Official Cert Guide

Figure 9-4

Cisco Unified CM Options for DX Series Endpoints, Screen 1

Figure 9-5

Cisco Unified CM Options for DX Series Endpoints, Screen 2

Chapter 9: Configuring Cisco DX Series Endpoints 209

Figure 9-6

Cisco Unified CM Options for DX Series Endpoints, Screen 3

9

Figure 9-7

Cisco Unified CM Options for DX Series Endpoints, Screen 4

Chapter 9: Configuring Cisco DX Series Endpoints 211
Phone
Configuration
Setting

Description

Required for
Registration
(Yes or No)

Calling search
space (CSS)

Partitions can be seen as a collection of route patterns.
DNs, route patterns, and translation patterns can all
belong to specific partitions. Calling search spaces are an
ordered list of route partitions, and they determine which
partitions calling devices must search when they attempt
to complete a call.

No

Owner

In Cisco Unified CM Version 10.0 and later, an owner of
a phone must be identified. Who the owner of a phone is
can be specified under the owner user ID, or this setting
can be changed to anonymous (public/shared space).

Yes

Owner user ID

This setting identifies who the owner is of this phone.

No

Phone load name

This setting is used to identify a specific firmware version No
the TFTP server is to use when a device tries to register.

Allow control of
device from CTI

The Computer Telephony Integration (CTI) control service No
on the Cisco Unified CM allows a phone to be controlled
by the Jabber soft client, meaning that when Jabber sends
or receives a call request, the media and signaling are
rerouted through the associated phone.

Device security
profile

To enable security features for a phone, you must
configure a new security profile for the device type and
protocol and apply it to the phone. Only the security
features that the selected device and protocol support
display in the Security Profile Settings window.

SIP profile

Yes
SIP profiles change SIP incoming or outgoing messages
so that interoperability between incompatible devices can
be ensured. SIP profiles can be configured with rules to
add, remove, copy, or modify the SIP Session Description
Protocol (SDP).

Secure Shell user

Cisco Technical Assistance Center (TAC) uses Secure
No
Shell for troubleshooting and debugging. Contact TAC for
further assistance.

Secure Shell
password

Cisco TAC uses secure shell for troubleshooting and
debugging. Contact TAC for further assistance.

No

Web access

This setting is specific to the DX series endpoints. Web
access must be enabled for administrators to access the
web interface of DX endpoints. The web interface allows
access to important log information.

No

Yes

9

and then set up Option 150 and let DHCP deliver the TFTP addresses to the Cisco DX series endpoints. configuring.264 AVC for HD video at even less bandwidth.212 CCNA Collaboration CIVND 210-065 Official Cert Guide Phone Configuration Setting SSH access Description This setting is specific to the DX series endpoints. IM. Certain settings must be configured on the Cisco Unified CM before the endpoint can register. and many more. This “behind the curtain” approach makes setup of the Cisco DX series endpoints as simple as cabling up and powering on the endpoint for the endpoint to register with the Cisco Unified CM. . and presence with Cisco Jabber and support for EM.264. from the Cisco DX series endpoints. Required for Registration (Yes or No) No You can find more information about all these settings. Best practice is to configure the Cisco Unified CM first. mid-call. and mobile phone calls can be picked up. If the device fails to register. This simplifies the process by not having extra steps in the process. an Android-based applications feature that increases productivity in the workplace. The three main capabilities of DX series endpoints are registration to the Cisco Unified CM for audio and video call admission and control. From the Device > Phones screen. in the CCNA Collaboration CICD 210-060 Official Cert Guide. Cisco DX series endpoints register exclusively with the Cisco Unified CM. The Cisco DX series endpoints provide native support for HD video up to 1080p30 using the video codec H. along with the IPv4 address of the endpoint. such as access to cloud services. and an administrative function that allows complete control over what features on the Cisco DX series endpoints are available for users to access. click the Device Name link to confirm that you correctly entered the MAC address of the endpoint and that the phone has a line DN. The process for registering these endpoints is the same as other devices within the Cisco unified communications and collaboration portfolio. you can verify the registration status of the endpoint. Summary The Cisco DX series endpoints are next-generation endpoints that deliver powerful. highquality communications and collaboration for a variety of office environments. The CLI allows access to important log information and allows administrators to issue certain commands for testing. and it simplifies the troubleshooting process should problems be encountered. the Cisco DX series endpoints have a built-in function that allows Cisco Intelligent Proximity for Mobile Voice to be leveraged through Bluetooth technology. In addition. The status should show Registered. Many features are supported on these endpoints. They also support the annex codec H. These are common reasons an endpoint will not register. so contacts and call history can be shared between your smartphone and the endpoint. and troubleshooting DX endpoints. SSH access must be enabled for administrators to access the command-line interface (CLI) of DX endpoints.

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Secure Shell user. SSH access . PoE. MAC address. device security profile.214 CCNA Collaboration CIVND 210-065 Official Cert Guide Define Key Terms Define the following key terms from this chapter and check your answers in the Glossary: CDP. allow control of device from CTI. phone load name. LLDP-MED. owner. device pool. phone button template. Secure Shell password. owner user ID. web access. calling search space (CSS). DN. SIP profile.

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■ Calibrating a Cisco TelePresence TC Software-Based Endpoint: This section explains different options available on a TC software-based endpoint that you can use to calibrate audio and video and phonebooks. . ■ Registering a Cisco TelePresence TC Software-Based Endpoint with a Cisco VCS: This section shows how to configure a TC software-based endpoint with the Cisco VCS using SIP and H.This chapter covers the following topics: ■ Cisco TelePresence TC Software-based Endpoint Setup: This section examines five different options that you can use to interface with TC software-based endpoints. place and receive calls. and how to perform near.323. ■ Cisco TelePresence TC Software-Based Endpoint User Accounts: This section covers two of the different user accounts available on the TC software-based endpoints and how to secure an endpoint for user operation and calls within a network. ■ Registering a Cisco TelePresence TC Software-Based Endpoint with a Cisco Unified CM: This section shows how to configure a TC software-based endpoint with the Cisco Unified CM using SIP. how to share content. ■ Cisco TelePresence TC Software-Based Endpoint Call Scenarios: This section explains how to configure call settings.and far-end camera control.

for TANDBERG Codian. “Answers to the ‘Do I Know This Already?’ Quizzes.” Table 10-1 “Do I Know This Already?” Section-to-Question Mapping Foundation Topics Section Questions Overview 1 Cisco TelePresence TC Software-Based Endpoint Setup 2–3 Registering a Cisco TelePresence TC Software-Based Endpoint with a Cisco Unified CM 4 Calibrating a Cisco TelePresence TC Software-Based Endpoint 5–6 Cisco TelePresence TC Software-Based Endpoint Call Scenarios 7–8 Cisco TelePresence TC Software-Based Endpoint User Accounts 9–10 . Table 10-1 lists the major headings in this chapter and their corresponding “Do I Know This Already?” quiz questions. You can find the answers in Appendix A. All TC software-based endpoints can be configured the same way. “Do I Know This Already?” Quiz The “Do I Know This Already?” quiz allows you to assess whether you should read this entire chapter thoroughly or jump to the “Exam Preparation Tasks” section.CHAPTER 10 Configuring Cisco TelePresence TC Software-Based Endpoints When TANDBERG acquired a company called Codian. The discussion also covers how to calibrate an endpoint to the room environment and how to set up and support user accounts and control basic calling features. After the acquisition. TANDBERG finished the development project and named the software for the endpoints TC. and the interfaces are the same. making it easy for an administrator to deploy different models of TC software-based endpoints. the engineers at Codian were developing an endpoint. read the entire chapter. If you are in doubt about your answers to these questions or your own assessment of your knowledge of the topics. This chapter discusses a beginning-to-end process that shows how to configure the TC endpoint for both a Cisco Unified Communications Manager (CM) and a Cisco Video Communications Server (VCS).

How does the Cisco Unified CM identify a TC software-based endpoint when it tries to register? a.218 CCNA Collaboration CIVND 210-065 Official Cert Guide Caution The goal of self-assessment is to gauge your mastery of the topics in this chapter.225 d. SDP c.245 Which of the following is not a method of interfacing with TC software-based endpoint? a. By the serial number of the TC software-based endpoint d. By the MAC address of the TC software-based endpoint c. d. Enterprise phonebook when the TC software-based endpoint is registered with the Cisco Unified CM b. what information is sent with the initial Invite message? a. Corporate phonebook when the TC software-based endpoint is registered with the Cisco VCS . By the IP address of the TC software-based endpoint b. b. you should mark that question as wrong for purposes of the self-assessment. SIP b. Intelligent Proximity for Content Sharing requires a Bluetooth connection to the endpoint. 4. Giving yourself credit for an answer you correctly guess skews your self-assessment results and might provide you with a false sense of security. 5. H. H. 2. By the RRQ of the TC software-based endpoint Which of the following is a phonebook that TC software-based endpoints can receive from the Cisco TMS? a. 1. Web interface b. Intelligent Proximity for Content Sharing cannot be used on SX10 endpoints. c. 3. In a SIP call using Early Offer. CLI through serial interface Which of the following statements is true about how to set up Intelligent Proximity for Content Sharing on a TC software-based endpoint? a. If you do not know the answer to a question or are only partially sure of the answer. Nothing needs to be done on the endpoint to use Intelligent Proximity for Content Sharing. Intelligent Proximity for Content Sharing must be turned on at the endpoint. Touch 8 c. Touch 12 d.

Local phonebook no matter where the TC software-based endpoint is registered 219 What type of encryption can TC software-based endpoints use when registered to the Cisco Unified CM? a. Configuration > System Configuration > Auto Answer c. Share content during a call b. PTZ the camera of a connected endpoint during a call d. Corporate phonebook when the TC software-based endpoint is registered with the Cisco Unified CM d.Chapter 10: Configuring Cisco TelePresence TC Software-Based Endpoints 6. Admin only d. b. 7. 9. allowing calls to connect over an IP network Which of the following statements is true about a factory reset on a TC softwarebased endpoint? a. Root only 10 . not upgraded image files or IP settings. All encryption types Which menu would an administrator use to configure auto-answer on a TC softwarebased endpoint using the web interface? a. c. Admin and helpdesk b. Factory resets only wipe out configuration settings. Factory resets wipe out configuration settings and upgraded image files. AES 128-bit encryption c. Factory resets cannot be performed on TC software-based endpoints. DES 56-bit encryption b. 8. Configuration > System Configuration > Configuration b. SRTP and TLS only d. Admin and root c. Which of the following user accounts exist on TC software-based endpoints by default? a. Configuration > System Configuration > Experimental What does FECC allow users to do on a TC software-based endpoint? a. View content during a call c. Used for Ethernet call connections. Factory resets only wipe out configuration settings. d. c. 10. Configuration > System Configuration > Network Settings d. not upgraded image files.

. or they can register with the Cisco VCS using SIP or H. the External Manager settings could be configured. Now that the endpoint has appropriate IP address information and the TFTP server address. “Cisco TelePresence Endpoint Characteristics. however. TC endpoints can use Cisco Discovery Protocol (CDP) for VLAN discovery. Similar to a UC environment.220 CCNA Collaboration CIVND 210-065 Official Cert Guide Foundation Topics Cisco TelePresence TC Software-Based Endpoint Overview Cisco TC software-based endpoints can register with a Cisco Unified CM using Session Initiation Protocol (SIP). Option 150 can be made available for the TFTP server address to be discovered at the same time. this setting must be enabled manually. the endpoints verify that they are running the requested load or firmware version. the fist step is to cable up the endpoint and turn it on.323. If an administrator wants to use VLAN discovery in a VCS environment. so it may prove most prudent just to configure the External Manager settings manually. When the unit is configured to register with the Cisco Unified CM VLAN. TC endpoints will not try to download upgrade firmware files. Configuring a TC Endpoint to Register with a Cisco Unified CM If an administrator is configuring a TC endpoint to register with a Cisco Unified CM.” where these different options are discussed in length. an understanding of how the endpoints communicate with both call control servers is needed. although these are actually functions of the SIP server. the VCS is acting as an H. it can send a TFTP Get message to the TFTP server. After the endpoint has booted and loaded its locally stored image file. Although this is Cisco’s intent for future versions. The communication the endpoints send to the TFTP server contains their MAC addresses because that is what the Cisco Unified CM uses to identify the endpoint. Next. After the configuration file has been downloaded. For the time it takes to turn this setting on.x on the Cisco Unified CM the TC endpoint only validates if the version it is running is a supported version. If the endpoint is communicating to the VCS using H. When VLAN discovery is complete. The SIP server is often referred to as the SIP proxy or the SIP registrar. These terms are important for later discussions. but this option is disabled on the endpoint by default. it can be configured to register with the Cisco Unified CM. You may want to review Chapter 7. the DHCP RequestTFTPServerAddress setting on a TC endpoint must be enabled for TFTP discovery to work. as of 10.323 gatekeeper. the endpoint sends a DHCP Discovery message to the DHCP server.323. Whether the Cisco Unified CM or the VCS is being used for communication using SIP. Similar to UC environments. the endpoints try to download their own configuration files. The CTL file contains a set of certificates and is used only when Cisco Unified CM cluster security has been enabled. discovery is enabled. How the endpoint is cabled up will depend on the type of endpoint being used. the first element the endpoint tries to download is a certificate trust list (CTL) file. both call control servers are acting as a SIP server. To better understand the Cisco TC software-based endpoints.

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225 Call Setup message. . acknowledgments are also sent to confirm receipt of the information being exchanged. like far-end camera control (FECC) or content sharing. SYN/ACK) to establish communication before important packets are sent. This ACF contains the destination endpoint’s IP address. When the VCS receives the ARQ message. ACK. the call setup process establishes that same open line of communication needed before critical capabilities and UDP port allocations are sent between the two endpoints. and the call attempt ends. This message is sent using the Q. there could be cause for CAC to prohibit the destination endpoint from answering the incoming call.320 umbrella standard for circuit-switched communication. the VCS sends an Admission Reject (ARJ) to the source endpoint.) When the ACF is received.323 call. Because this information is sent over TCP.224 CCNA Collaboration CIVND 210-065 Official Cert Guide source endpoint dials the destination alias. In an H. it responds with a Request In Process (RIP) message. (This was a carryover protocol when the ITU developed the H. (Because the two endpoints in this scenario are registered to the same VCS. The first message sent is an H.245. that endpoint sends the codec selection and port allocation for itself and the destination endpoint to the destination endpoint.931 protocol mentioned before. Once the master is decided. and there was no CAC prohibiting the call during the first ARQ message. This identifies what audio and video codecs each endpoint supports. If there is some CAC in place that prohibits the call from continuing. This is when the VCS reviews all CAC settings that have been configured and tries to locate the destination alias. there will be no prohibitions during this second ARQ. and the master will decide what codec is to be used for each capability and what UDP ports each endpoint will use to transmit the packets over.323 call setup process. When all the port are open.) When the destination endpoint receives the Call Setup message.225 Alerting message using the same Q. (The ITU labels this communication as master/slave negotiation. Next is the master/responder negotiation. Most TCP communication uses a three-way handshake (SYN. Using that IP.323 umbrella standard for packetswitched communication. The VCS responds with a RIP message. If there is no CAC in place that prohibits the call from continuing. This Alerting message tells the destination endpoint to ring and sends a ring-back tone to the source endpoint. twoway communication can take place. an H.931 protocol from the ITU H. but it has become common to refer to it as responder instead of slave. The first sets of packets exchanged between the two endpoints are the capabilities exchange.225 Connect message is sent using the Q. the source endpoint sends an H. Figure 10-4 illustrates the H. then an ACF. in addition to any other capabilities that exist. it sends the VCS its own ARQ message requesting permission to answer the call. the VCS sends an Admission Confirm (ACF) to the source endpoint. When the user of the destination endpoint answers the call.) A master must be decided between the two endpoints. The standard used to send this information is H. If the destination endpoint were registered to a different gatekeeper. the destination endpoint sends two messages to the source endpoint.931 protocol.

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Remove a character n a text f e d. Using this. as w th a mob e phone. remote administrators and users can perform most all the functions they need from configuring endpoints to placing calls. the SX10 uses a TRC6 remote. D sp ay the Ma n menu on the screen. Device settings must be provisioned from the TFTP server for Cisco Unified CM registration or from TMS (TelePresence Management Suite) for VCS registration. These keys correspond with soft key options that display across the bottom of the display. End an ongo ng ca . there is a soft key option for FECC. Note The SX10 does have a Setup Wizard that can be used to provision the endpoint during the first time it is booted. except for the SX10. is the TRC5 remote. Figure 10-5 TRC5 Remote Control As Figure 10-5 illustrates. Context-sens t ve softkeys at the bottom of the screen Use the Arrow keys to nav gate n the menus and the center key to conf rm your cho ce or se ect on. If an administrator is configuring a . For example. Figure 10-5 illustrates the button layout of the TRC5 remote control. All other configuration settings must be done on the SX10 endpoints from either the web interface or the CLI. five soft keys are located at the top of the remote control.226 CCNA Collaboration CIVND 210-065 Official Cert Guide Using the Onscreen Display with the Remote Control The remote control used with all TC endpoints. Enter etters and numbers. which can only be used by users to place calls. Different options are made available depending of what the endpoint is doing. if a user is in a call. P ace a ca . However.

The center button is a home button. Above the number keypad is the Call Answer and Call Disconnect button. These arrow keys can be used to navigate menus and to pan and tilt the camera. navigating to Settings > Administrator Settings > Advanced Configuration will take administrators to the menus used to configure and calibrate an endpoint. From the main level menus. Figure 10-6 illustrates how these menus will appear. or even if there are no menus displayed. Between them is a C button. whether near-end or far-end camera control is being used. Pressing the Home button or the Checkmark button will bring up the first level of menus. It can also be used to change the layout if the multisite option is being used. Below the soft keys in the center of the remote are arrow keys with a checkmark button in the center of them. button. like a computer. The right button is used to bring up the self-view of the camera connected to the endpoint. and the right one is for sharing content if a device. This is a Clear. The left one is for muting the microphone. The checkmark button is like an Enter key used to make selections.Chapter 10: Configuring Cisco TelePresence TC Software-Based Endpoints 227 setting on the endpoint. The Zoom button for camera control is located to the right of the arrow keys. is connected to the endpoint. Below the arrow buttons are three more button options. It also takes you to the previous menu set when navigating menus using the remote control. there is a soft key option to toggle between numbers and letters. Any menu option that has a black arrow beside it means that selecting it will offer another level of menu options. Some soft key options are programmable as well. and the Volume button is located to the left. or Backspace. The left button bring up the phonebooks on the endpoint. Just above the arrow keys are two buttons. 10 Figure 10-6 OSD Menus Using the Cisco TRC5 Remote Control . This displays the main menu options no matter where you have navigated within the menus.

Internet Explorer is the most problematic. TC endpoints are built on a Linux platform. SSH. These menu options are listed exactly the same as they are listed using the OSD. The browsers that can be used are mostly all encompassing.228 CCNA Collaboration CIVND 210-065 Official Cert Guide Using the Web Interface via HTTP or HTTPS The web interface of TC software-based endpoints is a great way to perform more advance functions on the endpoint for administrators who are not familiar with the CLI. If an administrator wants to tell the endpoint to do something. This setting can be changed. the CLI is a great option for interfacing with them. the main menus of the web interface are horizontally listed across the top of the page. guiding administrators to the exact code line needed. the xCommand . and the commands are relatively easy to use. There are more options that an administrator can use with the CLI than any other way someone might interface with these endpoints. Figure 10-7 Web Interface of a TC7. or the RS232 serial port available on most TC software-based endpoints. Firefox and Chrome seem to work the best. If the serial interface is used. Figure 10-7 illustrates how the web interface menus should appear as of Version TC7. The main configuration and calibration menus can be access by navigating to Configuration > System Configuration. like place a call or reboot. and xStatus. The Help command or the ? command will list all available commands or subcommands. Distinguished from the OSD. The CLI can be accessed using either Telnet.x. but it is not recommended. xConfiguration. There are three main commands used on TC endpoints: xCommand.x Endpoint Using the Command-Line Interface via Telnet or SSH For administrators who are already familiar with the menus on TC software-based endpoints. it is important to note that the bit rate is preset on the endpoint at 38400. Scrolling over a menu will display the submenu options available.

MX300G2. check network settings. Users can use the Touch control pad to launch calls. The code used with xConfiguration maps exactly to the menu structure of the web interface and the OSD. or some other status.323/SIP. Figure 10-8 xConfiguration Commands Using CLI Using the Cisco Touch 8 or Touch 10 The forth way users can interact with TC software-based endpoints is by using the Cisco Touch control pad. view and select participants from directories. the Touch 8 used with the EX series endpoints can only be used with those endpoints. Touch control pads are intended as an easier option for users to interact with TC endpoints. the Touch can be plugged into that available port. All Cisco Touch control pads do require a physical connection to the endpoints they are controlling. For endpoints that have a dual network interface card (NIC) port available. if an administrator wants to identify a system name for an endpoint. the xConfiguration code lines are used. If an administrator wants to verify the status of a call. and MX800 endpoints. the xStatus code line is used. Figure 10-8 lists the commands under xConfiguration using the CLI. but they default using the Touch 8. The TRC5 remote can be used with these endpoints. As mentioned in Chapter 7. However. the Cisco Touch 10 is used only with MX200G2. and view statistic information about a call. mute microphones. Also. another Touch 8 option is available for all other TC software-based endpoints except for the SX10. the command used is xConfiguration SystemUnit Name: <system name>. end calls. share content. most administrative options are not included with the Touch control pads.Chapter 10: Configuring Cisco TelePresence TC Software-Based Endpoints 229 code lines are used. If an administrator wants to configure a setting on the endpoint. For example. or view the registration status for H. MX700. If the 10 . However. The EX60 and EX90 come with a Touch 8.

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.164 alias. the first setting you will see is the Call Setup Mode. Discovery mode can be configured as Manual or Auto. although that makes for a long phone number to remember. Click the H. Figure 10-10 illustrates the H. Manual uses the address specified in the above field. The next significant settings under Profile 1 are the gatekeeper settings.323 IDs can use alphanumeric and special characters up to 49 characters long. Today. The ITU ratified the parameters for E.323 IDs is to configure them in the form of a URI.323 communications. In some production environments. It can still place calls. E.323 ID.323 ID. and the options here are E. In direct mode. However. it is the VCS.323 on a TC software-based endpoint. They are address and discovery.323 IDs was to use a person’s name. navigate to Configuration > System Configuration.164 aliases were carried over with the development of H. a more common use of H. in the form of a URI. Address is the address of the gatekeeper you want to register the endpoint with. On TC software-based endpoints. NAT mode is off by default and should not be turned on. Status) messages will be sent from or to this endpoint because it does not require a gatekeeper.232 CCNA Collaboration CIVND 210-065 Official Cert Guide To configure H.164 alias and the H. The E. Essentially.320 circuit-switched communications.164 and ID. an E. The last subheading under Profile 1 is H. the endpoint will not register with any gatekeeper. No RAS (Registration. In the past.323 Alias.323 ID. H. Admission. The endpoint sends out a GRQ broadcast to locate the gatekeeper.164 alias is commonly used for internal calls. Under the Profile 1 settings. and the H. However. Best practice suggests leaving this setting as Manual.323 packet-switched communication. This setting can be configured as Gatekeeper or Direct. which is the default. they can be configured in the form of a URI. as mentioned toward the beginning of this chapter.164 alias for use with H. Make no mistake: H. and Gatekeeper is the default setting. is used for external calls. as defined by the ITU. ID represents an H. which is the other type of alias that can be used with H. but only by the IP address of the destination endpoint.323 menu in the left column. and the length of the alias is less significant. If configured as Auto. is a numeric alias using digits between 0 and 9 and should be no longer than 15 digits long.323 configuration menus available on a TC softwarebased endpoint. Leave this setting as Gatekeeper. Someone could dial “John” and place a call to John’s endpoint. An E. customers configure both the E.323 ID is not a URI. Discovery determines how the endpoint will locate a gatekeeper to try to register with. it is a phone number.164 alias can be up to 30 digits long. in this case. no gatekeeper address needs to be configured. a common use of H.

The default setting is TCP. This setting will change automatically to Cisco when registering to the Cisco Unified CM. SIP. To verify the registration was successful. There are many more options available than are needed for a basic SIP registration. Another menu option is Type. Because the foundation for registering a TC software-based endpoint has been established for H. If none of your calls should be encrypted. which can be configured as Standard or Cisco.323 heading. Once saved. navigate to Home. Under the H.323 Menus on a TC Software-Based Endpoint Each of the settings discussed in this section must be saved before they will take affect. the endpoint should register with the VCS immediately. If all calls should be encrypted. set it to TCP or UDP. and this is the default setting. Gatekeeper should be the VCS address specified in the H. so all SIP configuration settings need to be configured on the endpoint before it can register with the VCS. Administrators should never need to change this setting. 10 . an administrator can choose whether to use H. When registering an endpoint with the VCS.323 configuration setting. This setting can be configured as TCP. Number should be the E.323. TLS. Status should show up as Registered.164 alias. UDP. All of these settings can be found under the Profile 1 section. Standard should be used when registering to the VCS. or both.323. Again. use Auto. This section focuses on only the basic settings needed to register an endpoint with the VCS using SIP. but it is a valuable setting of which to be aware. the VCS does not provision settings to endpoints. If you want SIP calls to try encrypting first.323 ID. but to connect anyway if they cannot. Navigate to Configuration > System Configuration and click the SIP menu in the left menu column. or Auto. set it to TLS. The first configuration parameter listed under Profile 1 is the Default Transport. a close examination on how to register the endpoint using SIP with the VCS is needed.Chapter 10: Configuring Cisco TelePresence TC Software-Based Endpoints Figure 10-10 233 H. and ID should be the H.

It can be configured as Manual or Auto and determines how the endpoint will try to locate a SIP server (VCS) to register with. Under Address. Because the H. To point a TC software-based endpoint to the VCS for SIP registration. the URI address displays in its place.323 registration is allowed to register with a VCS regardless of what comes after the @. All the previously mentioned settings need to be saved for the configurations to take place.323. and URI should be the URI address configured on the endpoint. Mode for SIP is the same as Mode for H. the Proxy 1 address must be configured. A little further down is the URI setting. If this setting is not configured. and all SIP registrations will fail if the domain used in the URI address does not match a domain configured on the VCS. With SIP. click the Home menu across the top of the page. URI addresses must be in the form of Host@FQDN. Under Proxy 1. the H. the domain is a significant part of the alias and must qualify against domains listed on the VCS. two settings are listed: Address and Mode. . Some time was spent in this chapter explaining what a SIP server is and how the SIP registrar and the SIP proxy are functions of the SIP server.323 ID is not actually a URI.234 CCNA Collaboration CIVND 210-065 Official Cert Guide Below this setting is the Display Name. The VCS will qualify the domain. It will also be displayed when connecting through a multipoint control unit (MCU). Figure 10-11 SIP Menus on a TC Software-Based Endpoint To verify the endpoint has registered. configure the address of the VCS. Under the SIP heading. This should be the URI address that users will dial when they are trying to connect to your endpoint. however. Proxy should be the VCS address. Figure 10-11 shows how the SIP configuration menus will display on a TC software-based endpoint.323 ID. This name will display on the destination endpoint’s monitor when you connect. This is the marking difference between a URI and an H. Leave this setting as Manual. Status should show as registered.

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Ripples. Echo Control De-Reverberation Mode and Noise Reduction. Mute on Inactive Video. Off Ring Tone Sounds and Alerts Ascent. Delight. Equalizer ID and Mode. Evolve. one of the options is Dual Presentation Only. Mode. Mode HDMI3 Output Level. Video settings are divided into eight categories: ■ An undefined basic settings category located at the top of the page ■ CamCtrlPip CallSetup ■ Input ■ Layout ■ OSD ■ Output ■ PIP ■ SelfviewDefault The undefined basic settings include the following: ■ AllowWebSnapshots that allow for a snapshot of participants during a call to be viewed from the web interface. Mellow. Type. Sunrise.236 CCNA Collaboration CIVND 210-065 Official Cert Guide Connector Section Options Microphone 1–8 Input Level. which means that the second monitor will be used only to display presentation content. Calculation. Level. Ringer. Mischief. Playful. Video Input Source HDMI1 Output Level. Mode Line 1–4 (RCA) Output Channel. Vibes Ring Volume Sounds and Alerts 0–100 Calibrating Video Input and Output Components Video settings can be calibrated by navigating in the web interface to Configuration > System Configuration menus and clicking the Video menu in the left column. Camera selection can be changed at any point during a call using the remote control or the Touch controller. if users try to share content during a call. Equalizer ID and Mode Key Tones Mode Sounds and Alerts On. Mode. Type. Reflections. whether it comes from . ■ DefaultPresentationSource determines which video input port will be used for presentation sharing. ■ Monitors allow an administrator to select how many monitors will be used during installation and what purpose each monitor will perform: ■ For example. ■ MainVideoSource determines which camera will be used first if multiple cameras are daisy-chained together on an endpoint.

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Overlay. Type. Prominent. Presentation Small Speaker. Presentation Small Speaker. Presentation Selection. Analog YPbPr) Source 1–5 Input Connector. Stretch to Fit Scale to Frame Threshold Layout 0–100 Scaling Layout On. Off Encryption Indicator OSD Auto. Mode. Digital. Full Screen. Minimized. Always Off Language Selection OSD On. Single Presentation Default View Layout Default. Presentation Large Speaker. Maximized Remote Layout Family Layout Auto. Off Call Settings Selection OSD On. Off . Equal. Camera ID. Off Menu Startup Mode OSD Home. Prominent.238 CCNA Collaboration CIVND 210-065 Official Cert Guide Menu Section Options Duration CamCtrlPip CallSetup 1–60 Mode CamCtrlPip CallSetup On. Full Screen. Off My Contacts Expanded OSD On. Off HDMI1–4 RGB Quantization Range Input Auto. Off Auto Select Presentation Source OSD On. Threshold 60 fps Disable Disconnected Local Outputs Layout On. Maintain Aspect Ratio. Off Mode OSD On. Type (Auto Detect. Presentation Large Speaker. Full. 5 Input RGB Quantization Range. Optimal Definition Profile. Off Login Required OSD On. Name. Off Local Layout Family Layout Auto. Overlay. Limited DVI 3. Single Scale to Frame Layout Manual. Equal. Closed Missed Calls Notification OSD On. Analog RGB. Quality. Visibility. Always On.

Cyrillic Composite 5 Output Monitor Role. Center Right. Second. Location Horizontal Offset. Location Horizontal Offset. Over-Scan Level. Third. Over-Scan Level. Always On Wallpaper Selection OSD On. Location Vertical Offset Active Speaker Default PIP Value Position Current. Location Horizontal Offset. Lower Right Validating Network Settings Network settings are a critical part of configuring any device. On On Monitor Role Self-View Default First. Off. RGB Quantization Range. Resolution. Off Virtual Keyboard OSD User Selectable. Upper Center. Center Left. Center Right. Location Vertical Offset DVI 2 and 4 Output Monitor Role. “What speed and duplex should be used. Resolution. Upper Right. Some qualifying questions that must be answered before configuring the network settings on a TC software-based endpoint are. and should these settings be discovered automatically or statically assigned?” “How will VLAN discovery be used. you can’t ring it” is the coined phrase that best describes the necessity of configuring these network settings appropriately. Lower Left Lower Right Presentation Default Value Position PIP Current. if it is used at all?” “Will DHCP be used or static IP addressing?” 239 10 . Upper Center. Resolution. Lower Left Lower Right Full Screen Mode Self-View Default Current. “If you can’t ping it. Upper Left. On Mode Self-View Default Current. Upper Right. Monitor Role. Upper Left. Lower Left. Center Right. Center Left. Center Left. Off Input Method Cyrillic OSD On. Current. Off Input Language OSD Latin.Chapter 10: Configuring Cisco TelePresence TC Software-Based Endpoints Menu Section Options Output OSD Auto. Fourth PIP Position Self-View Default Current. Off. 1-4 Today’s Bookings OSD On. Upper Center. Location Vertical Offset HDMI 1 and 3 Output CEC Mode. Upper Right. Over-Scan Level. Upper Left.

this does not mean that the endpoint will automatically search for the voice VLAN. these settings can be changed.xxx Address: xxx. or calls dropping in the middle of the call.xxx. Auto will allow the endpoint to discover VLAN information using CDP. if Option 150 is used. but half duplex only allows for communication to occur one direction at a time. it is always good to verify what rate is actually negotiated. or they can be statically assigned.255.xxx. TC software-based endpoints will use DHCP by default. 10full. IP addressing information can be delivered over DHCP. calls not connecting.240 CCNA Collaboration CIVND 210-065 Official Cert Guide The question pertaining to speed and duplex will be addressed first. 100full. but the status shows half duplex. Duplex is configured and displayed with the speed on TC software-based endpoints.xxx. and the subnet mask. the untagged data VLAN is used. Manual required an administrator to manually set the tagged auxiliary voice VLAN numeric value.255. 100 Mbps. The speed options available on TC software-based endpoints are 10 Mbps. The required components needed are an IP address. you may lose connectivity to the endpoint. when TC software-based endpoints register with the VCS. 100half. Walkie-Talkies are perfect examples of half-duplex communication. However. In IP communications. Both offer two-way communication. Other optional network addressing information that could be used are DNS addresses and.0 Gateway: “xxx. If an administrator wants to use static IP addressing. and the options are half duplex and full duplex. Even when the untagged data VLAN is used. The VLAN mode on the endpoint must be set to either Auto or Manual. and 1000full. If speed and duplex are configured as Auto. It is recommended by Cisco that Auto should be used. Using half duplex in IP communications will double the amount of bandwidth required because extra ports will need to be opened for two-way communication. Full duplex allows for a node to send and receive packets at the same time. Auto is the default setting and will use whatever speed the router specifies should be used. The best option is to use the CLI with a serial connection or use the remote control. Cisco Discovery Protocol (CDP) will still discover TC software-based endpoints connected to a switch. you could experience something called duplex mismatch. only full duplex should be used. Duplex has to do with how nodes send and receive packets across a network. The commands that enable you to configure static network settings with the CLI are as follows: xConfiguration xConfiguration xConfiguration xConfiguration Network Network Network Network 1 1 1 1 IPv4 IPv4 IPv4 IPv4 SubnetMask: 255. What happens if both parties using a Walkie-Talkie try pressing the Talk button at the same time? Neither party will be able to hear what the other party is saying. If this setting is only changed on one device and not the other. (Review the previous section on registering TC software-based endpoint to the Cisco Unified CM for instructions on how to change the provisioning mode. The options available are Auto.) IP addressing information is required when any device wants to communicate across a network. default gateway. The VLAN mode is automatically changed to auto when the provisioning mode is changed to CUCM. 10half. Telltale signs that duplex mismatch is occurring include registrations dropping. the setting will need to be changed on both the endpoint and the router to full duplex.xxx. and 1000 Mbps (or 1 Gbps). It is not recommended to change these settings from the web interface because once one component is changed. However. Endpoints in a Cisco Unified CM environment need to use tagged auxiliary voice VLAN. TFTP server addresses. Another potentially problematic component pertaining to network settings is VLAN usage.xxx Assignment: Static . However.

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several configurable options are available on TC software-based endpoints that relate to calls. the command to use is xCommand Dial Number: <alias>. The disadvantage of corporate phonebooks is that if the endpoint loses connectivity to TMS. aliases can be entered in the Search or Dial field. so there is no reason an administrator should have to choose which phonebook to use. Users can now access corporate phonebook entries using the remote control (Intelligent Proximity or Touch Controller) by selecting the green Call button. users need to navigate to the Call Control menu. The advantage of global phonebooks is that if the endpoint loses connectivity to TMS. To configure corporate phonebook settings from the web interface of TC software-based endpoints.323. Also. there is no limit to the number of entries a phonebook can contain because corporate phonebooks reside on TMS at all times. The type should be set to TMS. CLI Touch controller. entries will automatically populate based on the characters dialed. . A disadvantage of global phonebooks is the capacity limitations of TC software-based endpoints. or Intelligent Proximity. The arrow keys can be used to make a selection from the list. corporate phonebooks cannot be accessed. The big difference between these two types of phone books is that global phonebooks are downloaded to the endpoint. When placing calls through the web interface. web interface. whereas corporate phonebooks are centrally located on TMS. However. and the URL should be configured as http://TMSServerIPAddress/tms/ external/phonebook/phonebookservice. When users begin typing an alias (or participant name). these endpoints do need to be configured with corporate phonebooks so that the endpoint knows where to subscribe to for phonebook entries. Directory or Resents categories. No settings need to be configured on a TC software-based endpoint to receive global phonebooks. Call rate is the bandwidth speed the call will request to use. H. navigate to Configuration > System Configuration > Phonebook Server. pressing the green Call button will bring up calling options. a callout window will appear to the right. When an alias is dialed in the Search or Dial field. Both global and corporate phonebooks can be used on TC software-based endpoints at the same time. Though placing calls is a fairly intuitive task.asmx. If the CLI is used to place calls.242 CCNA Collaboration CIVND 210-065 Official Cert Guide Global phonebooks (also referred to as downloaded phonebooks) and corporate phonebooks (also referred to as centralized phonebooks) are received from TMS in different manners from each other and can only be used in a VCS call control environment. Within that callout will be a green Call button and a Show Call Settings menu option. and protocol options include Auto. the endpoint still keeps the global phonebook entries. Selecting the Show Call Settings menu option offers additional Call Rate and Protocol options. Cisco TC Software-Based Endpoint Call Scenarios Users and administrators can call on TC software-based endpoints using the remote control. and SIP. If the remote control of a Touch controller is used. Under the Contacts box. An advantage of a corporate phonebook is that entries are always current. Endpoints must be configured to subscribe to TMS before corporate phonebook entries are published to the endpoint. Another disadvantage of global phonebooks is directory entries are only as current as the last time the phonebooks were pushed to the endpoint. Such options include Auto Answer. Additional options include selecting entries from the Favorites.

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you have a couple of choices for exam preparation: the exercises here. Chapter 18.246 CCNA Collaboration CIVND 210-065 Official Cert Guide Exam Preparation Tasks As mentioned in the section “How to Use This Book” in the Introduction.323 registration process 223 Figure 10-3 SIP call flow using Early Offer 223 Paragraph 5 ways to interact with TC software-based endpoints 225 Paragraph How to configure Intelligent Proximity on TC software-based endpoints 230 Paragraph How to register TC software-based endpoints to the Cisco Unified CM 231 Table 10-2 Audio collaboration options 235 Table 10-3 Video collaboration options 237 Paragraph Phonebook options on TC software-based endpoints 241 Paragraph Encryption options on TC software-based endpoints 243 Paragraph Auto-answer options on TC software-based endpoints 243 Paragraph Far-end camera control options on TC software-based endpoints 243 Paragraph How to perform a factory reset on TC software-based endpoints 244 Paragraph Admin account on TC software-based endpoints and how to secure it with a password 244 Paragraph How to secure a TC software-based endpoint using a PIN 244 Paragraph How to secure a TC software-based endpoint using HTTPS and SSH 245 . Table 10-4 lists a reference of these key topics and the page numbers on which each is found. noted with the Key Topic icon in the outer margin of the page. “Final Preparation. Table 10-4 Key Topics for Chapter 10 Key Topic Element Description Page Number Figure 10-1 SIP registration process 221 Figure 10-2 H.” and the exam simulation questions on the CD. Review All Key Topics Review the most important topics in this chapter.

245. “Memory Tables” (found on the CD). H. ARQ/ACF/ARJ.931. H.Chapter 10: Configuring Cisco TelePresence TC Software-Based Endpoints 247 Complete the Tables and Lists from Memory Print a copy of Appendix C. and complete the tables and lists from memory.225. SIP server. Appendix D. SDP. H. OSD. FQDN. SIP registrar. RRQ/RCF/RRJ. RAS. interworking gateway. PIP 10 . DN. CAC. H. “Memory Table Answer Key.323 gatekeeper. SIP proxy. includes completed tables and lists so that you can check your work. Define Key Terms Define the following key terms from this chapter and check your answers in the Glossary: SIP. or at least the section for this chapter.” also on the CD.323. GRQ/GCF. Q.

■ Mobile and Remote Access: This section examines how the Cisco collaboration edge solution addresses mobile and remote-access issues for businesses. . ■ Configuring Call Mobility: This section provides an overview of the two call mobility options in a Cisco infrastructure environment that allow other users to contact your devices with a single-number-reach solution.This chapter covers the following topics: ■ NAT and Firewall-Traversal Overview: This section provides an overview NAT and firewall issues. ■ Solution Overview and Components: This section examines the Cisco firewalltraversal solutions available on the market today. ■ Jabber Guest: This section explains how the Jabber Guest solution works and what components are needed to use Jabber Guest. and how these issues have been addressed in a collaboration environment.

many companies were formed establishing different types of networks. Cisco has an iron-clad solution that allows business to communicate with one another. “Do I Know This Already?” Quiz The “Do I Know This Already?” quiz allows you to assess whether you should read this entire chapter thoroughly or jump to the “Exam Preparation Tasks” section. If you are in doubt about your answers to these questions or your own assessment of your knowledge of the topics. read the entire chapter. This raised several more communication issues that took many years to resolve. organizations were established to standardize how devices communicate between each other. “Answers to the ‘Do I Know This Already?’ Quizzes. All of these components can be interlaced together with an explanation on how different call mobility solutions function. Therefore. This solution enables remote and telecommuters to establish mobile and remote access to infrastructure within an organization. and how they can be configured to establish a single-number-reach for users with multiple modes of communication. in a secure environment. An overview of Cisco solutions that address these issues will help you understand the foundational components needed in a Cisco firewall-traversal solution. security had to be introduced to protect these businesses from cyber-attacks. You will also learn how business-to-consumer communication can be established using the Cisco Jabber Guest solution. You can find the answers in Appendix A.” Table 11-1 “Do I Know This Already?” Section-to-Question Mapping Foundation Topics Section Questions NAT and Firewall-Traversal Overview 1–5 Solution Overview and Components 6–7 Mobile and Remote Access 8–9 Jabber Guest None Configuring Call Mobility 10 .CHAPTER 11 Cisco Legacy Edge Architecture When networking was first introduced. each using a different language to communicate. Table 11-1 lists the major headings in this chapter and their corresponding “Do I Know This Already?” quiz questions. and with customers. Once businesses could communicate together. This chapter discusses Network Address Translation (NAT) and firewall issues that companies encounter within a collaboration solution.

call setup will occur.323 in direct mode. d. also configured to use H.168? a. ITU b. The destination endpoint will ring. Class B public IP address b. b. Class C public IP address d. 5. STUN is hardware intensive because all call media must go through this server. If you do not know the answer to a question or are only partially sure of the answer. What is the expected outcome? a. Class C private IP address An SX20 sitting on the public Internet.250 CCNA Collaboration CIVND 210-065 Official Cert Guide Caution The goal of self-assessment is to gauge your mastery of the topics in this chapter. Giving yourself credit for an answer you correctly guess skews your self-assessment results and might provide you with a false sense of security. and the media will flow bidirectionally between the two endpoints without issue. TURN is hardware intensive because all call media must go through this server. The destination endpoint will ring. ICE is hardware intensive because all call media must go through this server.460. d. and call setup will occur.192. 4. 5060 and 5061. configured to use H.168. ICANN is hardware intensive because all call media must go through this server.323 in direct mode. tries to call another SX20 sitting in a private network. Class B private IP address c. 2. resulting in the call dropping eventually. b. c. They will be opened dynamically. 1. but the call will drop immediately after the call is answered. 3. Which of the following statements is true about NAT traversal? a. The destination endpoint will never ring. c. IEEE d. What type of address is 192. IETF What UDP ports need to be opened on a firewall if H. . What organization created and is responsible for the administration of the Interactive Connectivity Establishment protocol? a. but the media will be one-way. b. The destination endpoint will ring. ISO c.18 is used for firewall traversal? a. you should mark that question as wrong for purposes of the self-assessment. No ports need to be opened.

FindMe b. 50000 to 52400. 2 c. c. A TURN server is required for the solution to work. d. Cisco Unified CM and VCS Expressway d. 7. 251 What are the total number of ports that need to be opened when Cisco Assent is used for firewall traversal? a. 3 d. Single number reach d. 4 What products are used in the Cisco collaboration edge solution for firewall traversal? a. 1 b. Allows Cisco collaboration endpoints outside the enterprise network to register internally to the Cisco Unified CM b. 10. c. Nothing special is needed for the solution to work. Cisco Unified CM and Expressway Edge What is the Cisco Unified Mobility and remote-access solution? a. One button to push 11 . A DMZ is required for the solution to work. Allows Cisco collaboration endpoints outside the enterprise network to register to an edge call control server Which of the following is a critical component to the Cisco Unified Mobility and remote-access solution? a.Chapter 11: Cisco Legacy Edge Architecture 6. VCS Control and VCS Expressway b. Which call mobility option requires an alias to be configured that is not assigned to an endpoint already? a. b. Expressway Core and Expressway Edge c. Allows for the integration of mobile phones with the Cisco Unified CM c. A certificate server is required for the solution to work. d. 9. 2776 and 2777. 8. Allows administrators to configure and change settings on the Cisco Unified CM from remote locations d. Cisco Unified Mobility c.

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The IETF. one will never be able to discover the other. ■ The second issue that comes with NAT has to do with UDP (User Datagram Protocol) transmissions. The gateway forwards the request to STUN server and changes port 5060 to another port number. Figure 11-2 illustrates how a TURN server can be used within a network. the audio and video packets are sent using UDP. the endpoint sends a STUN request through the default gateway to the STUN server located on the public network. the one-way transmission has no way of knowing whether the endpoint residing behind the NAT server received the audio or video packets. Whereas TCP communications require a response. it uses a relay that STUN does not possess. TURN performs much like STUN. The STUN server records the address and port and sends a response back to the endpoint. allowing for server-reflexive addresses and SNATs (Symmetric NATs) alike. For example. if the source device were to try to route to the public IP address of the far end router. Therefore. 11 . Alternatively. who came up with the Session Initiation Protocol (SIP) communications protocol and NAT. once the packets arrived.Chapter 11: Cisco Legacy Edge Architecture 253 packets are sent out. it does not work properly with networks using Symmetric NAT. To resolve Symmetric NAT issues. Now the UDP connection can successfully be established between two endpoints without NAT issues hindering the connection. Once video calls are set up using TCP. As illustrated in the scenario in Figure 11-1. After creating the RFC for STUN. The IETF came up with two other RFC protocols known as Traversals Using Relays around NAT (TURN) and Interactive Connectivity Establishment (ICE). Figure 11-1 illustrates how STUN can be used for NAT traversal. Because the TURN server is used as a relay. the packets are re-sent. the far end router would not know which device to route the packets to. That protocol is known as Session Traversal Utilities for NAT (STUN). it can notify the external entity to sends responses back on the public IP address and port assigned by the STUN server. Although STUN is a great solution. however. The STUN server is listening on port 5060. the IETF came us with another protocol called TURN. if a device were to try to route to the private IP address of another endpoint. and all media must go through the TURN server. also came up with the first solution that allowed communications between private LAN/WANs through a NAT server. This IP and port are now assigned to the requesting endpoint. If a return communication is not received in a set amount of time. When the endpoint establishes a session (for example. So if two video endpoints behind different NATs want to communicate. Symmetric NAT creates a new address and port mapping each time an internal host tries to connect to an external host. the transmission would fail at the source router because private IP addresses are not publicly routable. TCP requires a return communication. a SIP-based Voice over IP [VoIP] or video call with an external entity). more bandwidth is required. NAT becomes an issue with collaboration devices for two reasons: ■ NAT does not allow communication to be initiated from outside the private network because the virtual ports can change with each new transmission that is created. UDP communications are unidirectional.

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The internal DNS server must be configured with a cisco-uds. Though these new certificates pertain to WebEx integration. Service records for secure SIP are also recommended for deploying secure SIP calls on the Internet.<domain> service record. a cuplogin._tcp.<domain> service record. Cisco recommends they be used regardless of whether WebEx is being used. otherwise._tls. The internal DNS records must be available to all internal endpoints and to Cisco Expressway Core. 11 . All Cisco Unified CM IM and Presence server clusters should be configured in the same manner when configuring the cuplogin._tcp.<domain> service records so that external endpoints can discover that they should use Cisco Expressway Edge for mobile and remote access. issues could result from clients not knowing where to register. Be sure that the uds service records are not advertised externally.Chapter 11: Cisco Legacy Edge Architecture 259 Communications Mobile and Remote Access also allows the traversal communication to be leveraged for endpoint registration. The following connections must be enabled on the firewall: ■ ■ Internal firewall between Cisco Expressway Core and Cisco Expressway Edge ■ SIP: TCP 7001 ■ Traversal Media: UDP 36000 to 36001 ■ Extensible Messaging and Presence Protocol (XMPP): TCP 7400 ■ HTTPS (tunneled over Secure Shell (SSH) between Expressway Core and ■ Expressway Edge): TCP 2222 External Firewall between the internet and Cisco Expressway Edge ■ SIP: TCP 5061 ■ HTTPS: TCP 8443 ■ Extensible Messaging and Presence Protocol (XMPP): TCP 7400 ■ Traversal Using Relay NAT (TURN) server control and media: UDP 3478 / 6000 to 61799 ■ Media: UDP 36012 to 59999 The external DNS server must be configured with collab-edge.<domain> service record so that internal endpoints can discover that they should use Cisco Unified CM for direct registration. Unified Communications Mobile and Remote Access requires certificates for secure communication between endpoints outside the network and the internal Cisco Unified CM. These four certificated are not included in Table 11-3. When using Cisco Unified CM IM and Presence. The service records must point to the Cisco Expressway Edge server. You must point all call-processing nodes to a Cisco Unified CM cluster fully qualified domain name (FQDN) when configuring the cisco-uds. Cisco has recently issued four new certificates to use in conjunction with the Expressway Edge or the VCS Expressway. which outlines the different certificate types needed and where they are needed._tcp._tcp<domain> service record is also required on the internal DNS. Unified Communications Mobile and Remote Access uses the Expressway Edge as the traversal server that is installed on the public network or in a DMZ and Expressway Core as the traversal client that is installed on the internal network.

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and the Expressway Core first establishes a communication with the Jabber client server to determine how it should route this session. the call setup signaling crosses the Internet to the Cisco Expressway Edge server. The Expressway Edge server lives outside the internal firewall. Build these capabilities in to your website or mobile application with the included software development kits (SDKs). Return call setup communication follows the same path in reverse order. Various deployment options exist with this solution. who simply need to click a URL link. the media flows from the Jabber Guest client to the collaboration endpoint and back again. and the Jabber Guest server. possibly in a DMZ. This will start a WebRTC type of a session with the employee using a Cisco collaboration endpoint. standards based. Then the Expressway Core communicates with the Cisco Unified CM. different user-friendly options still exist. or use the Jabber Guest client experiences. or mobile application to start the interaction. it will try to authenticate with WebEx Connect first. when a Jabber IM client is being used. Once the call is set up. Customers can launch Jabber Guest within their own network using a browser like Firefox or Google Chrome. The Expressway Edge passes the signaling to the Expressway Core.262 CCNA Collaboration CIVND 210-065 Official Cert Guide Note It is important for users to be aware that by default. website link. Cisco Jabber Guest helps customers interact with enterprise workers by using realtime communications that are high quality. Cisco Jabber Guest allows organizations to leverage an already-existing infrastructure. and have them disable it. With Cisco Jabber Guest. All call admission control settings are applied to this call before the Cisco Unified CM communicates with the collaboration endpoint that a call attempt is being made. Jabber Guest Cisco has a new product available through the collaboration edge solution that helps businesses extend their reach to customers who may not have a video communication solution available. Within the enterprise network resides the Cisco Unified CM. the Cisco Jabber Guest solution requires a dedicated Expressway Edge and Expressway Core. but the simplest way Jabber Guest works is in a Cisco Expressway Edge with single network interface card (NIC) deployment. Also. Endpoints register to the Cisco Unified CM because the Cisco Unified CM still handles all the call control between these endpoints and the Jabber Guest client.and content-sharing capabilities are not available currently. Desktop. . regardless whether the customer is using WebEx Connect. through the Expressway Core and Edge. There is a Jabber Guest server that needs to be deployed before these services are available. Figure 11-5 illustrates how the Cisco Jabber Guest solution works. When the customer launches a Jabber Guest call. or your service provider. and comprehensive. You can call Cisco. Enterprise workers can send a link to guests. the Expressway Core. but receiving content is coming in a future release. like audio and video communication. Guest users are not required to enter a username or password because there is no account needed for those users to employ Jabber Guest.

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Using FindMe requires an option key. the call will go directly to voice mail. The User login is how FindMe uses can log in to manage their own FindMe accounts. once users log in. and Jabber client will all ring for 30 seconds. a user’s mobile phone. to 5:00 p. and the call transfer behaviors will be based on the FindMe account with which it is associated. DX70 desk phone. How this portal is accessed will depend on how the VCS-centric environment is set up. . When a user dials the FindMe ID.. allowing a cell phone to ring when the primary number is dialed. and then configured by users to their desired specifications. End users can modify the mobile number. End users can control the timers. Cisco TelePresence Management Suite (TMS) can play an active role in how FindMe works. All other hours. which is the dial-able alias to be used.m. Navigating to the URL or IP address of the Cisco VCS will present two login options: Administrator or User. there are several functions they could potentially perform. For example. Certain callers can also be blocked from calling Unified Mobility devices. To log in to the Self Care Portal on the Cisco Unified CM. If the call is busy another endpoint. the User login portal through the VCS goes away. and a new User portal is made available through TMS. the call should be transferred to first. There are two alternate options of transfer based on the behavior of the first call transfer. if the call rings for a specified duration of time without being answered. Because organization may need to support thousands of FindMe accounts. navigate to https://CUCM name or IPaddress>/ucmuser. Enter the user login credentials when prompted. Similar to Unified Mobility. Monday through Friday from 9:00 a. Alternatively. another selection of devices can be specified to transfer the call. However. FindMe is a call mobility feature for Cisco VCS-centric environments. FindMe requires a FindMe ID to be configured for the FindMe account. Cisco FindMe has a user portal as well. FindMe accounts are created initially by the VCS administrator. TMS integration can be used to provision a FindMe template. The Cisco Unified CM system administrator. The operation of FindMe is very similar to Cisco Unified Mobility.264 CCNA Collaboration CIVND 210-065 Official Cert Guide Each end user can configure Cisco Unified Mobility to his or her own specifications. Whereas Cisco Unified Mobility has a Self Care Portal for users to configure their Unified Mobility settings. which are used to control the mobility algorithm. or endpoints. the VCS initiates a call-processing order.m. the alias dialed is identified as a FindMe ID. then the call will redirect to voice mail. Figure 11-6 illustrates the FindMe user portal on the VCS as it compares to the FindMe user portal on TMS. One significant difference between the two call mobility features is the alias used to extend reachability. Cisco Unified Mobility uses the alias of the primary endpoint to initiate the transfer of the call. FindMe is a feature of the Cisco VCS. which can be mass distributed to everyone within an organization. must set up use of the Self Care Portal before end users can configure their settings. can be specified for the call to be transferred. or endpoints. If TMS Provisioning Extension (TMSPE) integration is used. The first behavior the VCS looks for in a FindMe account is what endpoint. who also controls what features are available. Time schedules can be established that determine which devices will ring during different hours and days. Within the call-processing order.

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460. Although these protocols did resolve one issue. this is accomplished through a feature called FindMe. there is the VCS-traversal solution.266 CCNA Collaboration CIVND 210-065 Official Cert Guide Summary It is said.460. This solution features the VCS Control and VCS Expressway as the traversal components needed. there is the collaboration edge solution. Another technology developed over the years is call mobility. The protocols that were developed by the IETF to overcome NAT traversal were STUN. . Some of those needs have been addressed in this chapter.” Networks have evolved significantly over the past three and a half decades. the Cisco Unified Mobility feature can be leveraged to allow employees to be contacted with a single number reach. like the limitation of IPv4 that led to the development of IPv6 and NAT. Cisco Jabber Guest allows businesses to extend their reachability to other businesses and customers who may not support a video communications solution. In a Cisco Unified CM-centric environment. All of these new standards and protocols led the way to the development of new technology products as well. This chapter has included more detail about these features and products to help prepare you with future certifications you may pursue. and H. In a Cisco VCS-centric environment. that resolved both the NAT and firewall issues. Within a Cisco Unified CM-centric environment. This solution features the Expressway Core and Expressway Edge as the traversal components needed. H. and ICE.18. TURN.460. NAT created other issues with communication across networks. A proprietary protocol came about. called Assent. and there are also two traversal solutions that exist. specifically pertaining to voice and video over IP. Cisco solutions offer two modes of accomplishing call mobility.19. Cisco has two call control solutions available for various industry needs. and maintained a secure environment for corporate networks. The Cisco Jabber Guest option offers an addendum to the collaboration edge solution. they simply bypassed a second issue: firewall traversal. a basic understanding of them is expected by Cisco. The Assent protocol became the basis for the H. Although the topics discussed in this chapter are beyond the scope of CIVND2. Much of the development in protocols and technologies has derived from needs that surfaced throughout this development process. For a Cisco VCS-centric environment. “Invention is 10 percent sweat and 90 percent necessity.17.323 traversal standards of the ITU called H. and to familiarize you with products and solutions being used in Cisco deployments globally.

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323 calls. ■ Using the Cisco DX Series Problem Reporting Tool: This section explains how to use the Problem and Reporting tool on DX series endpoints.This chapter covers the following topics: ■ Collecting Logs and Status Information on Cisco TelePresence TC SoftwareBased Endpoints: This section provides an overview of how to collect status and configuration information on TC software-based endpoints using the CLI. ■ Collecting Logs and Status Information on Cisco TelePresence CTS SoftwareBased Endpoints: This section examines how to view log and call status information from the CTS software-based endpoint web interface. how to view current and historic log information from the web interface. and media issues on CTS software-based endpoints. call. ■ Cisco TelePresence TC Software-Based Endpoint Maintenance: This section examines how to back up the configuration settings on TC software-based endpoints and how to perform system upgrades. ■ Isolating and Identifying Issues on Cisco Jabber Video for TelePresence: This section examines how to isolate registration. call. ■ Isolating and Identifying Issues on Cisco TelePresence CTS Software-Based Endpoints: This section examines how to isolate registration. and how to change the debug level on an endpoint to collect syslog information for SIP and H. call. and media issues on TC software-based endpoints. . ■ Isolating and Identifying Issues on Cisco TelePresence TC Software-Based Endpoints: This section examines how to isolate registration. and media issues on Cisco Jabber Video for TelePresence soft client.

CHAPTER 12 Operating and Troubleshooting Cisco TelePresence Endpoints It is a wonderful. and often the varying pieces and parts do not always work the way they are supposed to. If you are in doubt about your answers to these questions or your own assessment of your knowledge of the topics. and performing upgrades. Table 12-1 lists the major headings in this chapter and their corresponding “Do I Know This Already?” quiz questions. yet odd. requiring someone to troubleshoot the issues at hand. Even after everything is installed and tested to working order. It is an odd feeling because Cisco TelePresence endpoints are complex systems that involve many state-of-the-art peripherals for audio.” Table 12-1 “Do I Know This Already?” Section-to-Question Mapping Foundation Topics Questions Collecting Logs and Status Information on Cisco TelePresence TC Software-Based Endpoints 1–2 Cisco TelePresence TC Software-Based Endpoint Maintenance 3–5 Isolating and Identifying Issues on Cisco TelePresence TC Software-Based Endpoints 6–7 Collecting Logs and Status Information on Cisco TelePresence CTS Software-Based Endpoints 8–9 Isolating and Identifying Issues on Cisco Jabber Video for TelePresence 10 . “Answers to the ‘Do I Know This Already?’ Quizzes. video. Other tasks described in this chapter include how to view call statistic information and pull logs to aid in troubleshooting Cisco TelePresence collaboration endpoints. and collaboration experience. read the entire chapter. This chapter describes the various tools that are used to perform regular tasks such as backup. “Do I Know This Already?” Quiz The “Do I Know This Already?” quiz allows you to assess whether you should read this entire chapter thoroughly or jump to the “Exam Preparation Tasks” section. the human element will inevitably break something down the line. restore. You can find the answers in Appendix A. This lesson will guide administrators to be proficient with various tools needed to operate and potentially troubleshoot these complex systems in a network environment. feeling to install a Cisco TelePresence solution where everything works perfectly.

12 d. Utils Network Ping b. 15 How many historical log files can be stored on the Cisco TC software-based endpoint? a. CLI When upgrading a TC software-based endpoint. 3. Option key d. Release key c. Firmware packet b. 13 d. xCommand Ping . 9 c. 4. which of the following is required? a. 6 b. 11 b. SystemTools Network Ping d. 15 TC software-based endpoints can be backed up using which of the following options? a. If you do not know the answer to a question or are only partially sure of the answer.270 CCNA Collaboration CIVND 210-065 Official Cert Guide Caution The goal of self-assessment is to gauge your mastery of the topics in this chapter. Cisco Unified CM Which of the following CLI commands can be used on TC software-based endpoints to verify IP connectivity to the VCS? a. what is the highest level debug that can be established? a. 12 c. 5. 1. Giving yourself credit for an answer you correctly guess skews your self-assessment results and might provide you with a false sense of security. Utils Eth 0 c. you should mark that question as wrong for purposes of the self-assessment. 2. SCP c. FTP d. If an administrator were to issue the debug command on a TC software-based endpoint log ctx sippacket debug. OSD b.

What is the minimum bandwidth rate a Cisco Jabber Video for TelePresence call can make during a video call? a. Sysop Log b. 4 Which log on the Cisco CTS software-based endpoints shows SDP messages? a. SIP Messages d. and an equalizer is introduced to handle ten microphones throughout the room. 271 If a technician is performing an integrated installation using a C60 endpoint. How many DVI-I video inputs does a Cisco TelePresence codec C90 have? a. xCommand Ping 10. MIC settings on the mixer need to be set to MIC level. 1 b. MIC settings on the endpoint need to be set to MIC level. c. MIC settings on the mixer need to be set to Line level. 7. Utils Eth 0 c. b. Utils Network Ping b. 8. 24 kbps 12 . SystemTools Network Ping d. MIC settings on the endpoint need to be set to Line level. 2 c. 9.Chapter 12: Operating and Troubleshooting Cisco TelePresence Endpoints 6. 384 kbps b. d. which of the following considerations needs to be taken into account? a. System Status Which of the following CLI commands can be used on CTS software-based endpoints to verify IP connectivity to the Cisco Unified CM? a. Log Files c. 64 kbps d. 128 kbps c. 3 d.

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or it could be the Cisco Unified CM with SIP. The second reboot is to finalize the camera upgrade. The subject of how to use TMS to perform these tasks is beyond the scope of the Cisco CIVND material. a message appears.” for information about available TC software-based endpoint option keys. nor should they be. and upgrade TC software-based endpoints. The endpoint reboots twice during the upgrade. using TMS to perform these tasks offers many benefits. call setup issues. and the CLI provide call statistics that include packet loss. On the same upgrade page of the web interface. Review Chapter 7. This process can take up to 30 minutes. further discussion on Cisco TMS will follow in later chapters. doing so might interrupt the process. onscreen display. Though a backup cannot be scheduled. However. and delay statistics for incoming and outgoing audio and video channels. restore. After endpoints have been backed up.Chapter 12: Operating and Troubleshooting Cisco TelePresence Endpoints 277 package file you downloaded from Cisco. an administrator can add option keys for new features as required. jitter. There are different tools available for troubleshooting registration issues. The first reboot is used to finalize the endpoint upgrade. The web interface. You might have several option keys in your system. However. which supports H. Figure 12-2 illustrates what the call statistics look like during a video call on an SX10 endpoint.323 and SIP. you may need to open a Cisco TAC case to obtain special release keys. a restore can be. Option keys allow for extended functionality of the system and do not require a reboot when added. If you need to downgrade the software on Cisco TelePresence TC software-based endpoints. When the upgrade is successfully completed. Isolating and Identifying Issues on Cisco TelePresence TC Software-Based Endpoints Troubleshooting issues on Cisco TelePresence TC software-based endpoints can be a particularly cumbersome task because the call control mechanism used could be the Video Communication Server (VCS). Click Upgrade. The tools used for troubleshooting may depend on the issue type being experienced or the type of issue needing fixed. in this case. issues relevant to those changes would be backed up as well. or media issues. Be aware that backups cannot be scheduled. The system starts downloading the file to the endpoint’s local disk and then performs the upgrade from that disk. such as on a Saturday at midnight. Consider if an endpoint were scheduled to be backed up by TMS and someone changed settings on that endpoint before the backup took place. Two of the main benefits of using TMS for upgrades are the ability to perform bulk upgrades with a single click of a button and upgrades can also be scheduled to occur at a time when the systems will not be in use. Do not use the endpoint during the upgrade. an administrator can schedule that those endpoints are restored once a day or once a week. “Cisco TelePresence Endpoint Characteristics. Cisco TelePresence Management Suite (TMS) is a complete management tool that enables administrators to manage an entire video network from a single interface. There is another option to back up. 12 .

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323 and SIP. however. and then escalate call setup issues to a call control administrator. and video-playing devices. Take a screen capture of system configuration settings. the next issue that could be encountered relates to call setup. There are few tools on the endpoint itself that can help detect call setup issues. Provided the endpoint has registered to the call control server. IP connectivity to the Cisco Unified CM server or Cisco TFTP server is broken. the TC software-based endpoint sends out a broadcast request searching for any call control device to which it can register. Issues registering to the Cisco Unified CM are typically caused because the voice VLAN was not learned from the switch. Make sure that the correct matching transport protocol is set at both the endpoint and the server for SIP.323 registration requests always use UDP port 1719 for Registration Request (RRQ) messaging to a gatekeeper. Because of the complexity of the setup.323 or SIP) is enabled at both the endpoint and the server. which are beyond the scope of this class. Also verify that HTTP is chosen for the external manager in the advanced settings configuration. document cameras. Verify that the dial plan is correct and that calls can be successfully routed by using it. If the desired outcome is for the endpoint to register to the VCS. SIP. This is also true for Cisco TC software-based endpoints trying to register to the Cisco Unified CM. These administrators can verify CAC settings used to set up bandwidth limits and call privileges that can accommodate a certain number of calls. the next step to troubleshooting registration issues on TC software-based endpoints would be to look for nonmatching configuration settings between the server and the endpoint.Chapter 12: Operating and Troubleshooting Cisco TelePresence Endpoints 279 If IP connectivity were working across the network. Note that discovery mode has no bearing on TC software-based endpoint registration to the Cisco Unified CM. If the discovery mode is set to Automatic. a great variety of problems can be experienced when setting up a call with a Cisco TelePresence TC software-based endpoint. If there is no response. Media issues can be as complex as call setup issues to troubleshoot because many moving parts can impact audio and video packets sent and received. calls are possible without registering to a gatekeeper if the call setup mode is set to Direct. If you configure the Cisco TFTP server IP address manually. Video input devices include cameras. Best practice suggests setting the discovery mode to Manual and entering the specific address of a call control server to which the endpoint will try to register. could use UDP port 5060 or UDP over TLS 5061. computers for content sharing. and debug files. registration fails. The discovery mode on the Cisco VCS determines how the endpoint will try to discover the call control server for both H. In direct mode. or the endpoint is provisioned incorrectly. H. Dynamic Host Configuration Protocol (DHCP) did not provide the correct IP settings or the right TFTP server address through Option 150. For Cisco VCS registration issues. With H. status messages.323. which may not be where the administrator intended the endpoint to register. In gatekeeper mode. The first call control server to respond is where the endpoint will try to register. you need to make sure that the protocol that is used (H. Verify that external manager mode is set to CUCM. the endpoint never tries to register to a gatekeeper. Most of the tools reside in the Cisco Unified CM or the Cisco VCS. verify that the correct address is set in the Cisco TelePresence TC software-based endpoint External Manager Address field. the call setup mode will need to be set to Gatekeeper. calls are not possible until the endpoint registers. 12 .

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This process may take several minutes. If Any) section that lists historical information about past calls. and all available systems operation log files are downloaded. Projector. and no log files are captured unless a download option is chosen. The Log Files tab allows administrators to download log files or capture new log files. prompting you to open or save the file. and local directory number. and audio-only call stream statistics. the system combines and compresses all existing log files from the codec. When you click Download Existing Log Files. and call errors for the Cisco TelePresence System. As many as 20 individual files are saved on the Cisco TelePresence System. These call statistics show both transmit and receive call information.000 characters. The SIP Messages tab displays all SIP messages sent and received by the CTS software-based endpoint. the last 100.” The File Download window appears. The drop-down list contains the following problem types: Audio (Speakers. Other critical information displayed includes local and remote endpoint IP address information. None is the default. including the percentage of completion. video stream statistics of an audio/video call. The prompt that comes up presents two options: open to view the log files or save the log files to the local disk on your computer. and Other/Unknown. call statistics. To download the log files. Recording. choose Monitoring > Call Statistics. There are also Audio/Video Call sections that list details about a call. The Download Existing Log Files option allows you to download existing log files. You can filter the SIP messages to display a specific type of message in the SIP log file. You can do the same thing by highlighting the SIP message and clicking Details. the system displays the message “Collecting Cisco TelePresence System log files. average latency. differentiated services code point (DSCP). such as audio stream statistics of an audio/video call. including the connection status. . After you choose from the Select Problem Type drop-down list and click Capture New Log Files.000 bytes of the log are shown. registration status. prompting you to open or save the file. You can also choose the number of messages to view at one time. LCD. Phone. The Log Files tab displays the status of the log capture. the system shows the message “A WinZip download will start within several minutes. and each file can contain as many as 100. Please wait. Double-clicking a SIP message from the list opens the SIP Message Details dialog box for detailed message reports. click the Download Sysop Files button at the bottom of the page. The Real Time Call Statistics section lists the details of an in-progress call. Microphones). The other option available within the Log Files tab is to Capture New Log Files. There is also a Historical Call Statistics (Not Including Current Call. Click this radio button and then choose a problem from the Select Problem Type drop-down list to download logs. When you capture new log files. Please wait. and class of service (CoS) quality of service (QoS) markings. including call information.282 CCNA Collaboration CIVND 210-065 Official Cert Guide The Sysop Log tab displays system operation messages. Viewing real-time call statistics is an important function on any endpoint. From the Cisco CTS web interface. Cameras). You can choose from three download options by selecting the appropriate radio buttons.” The File Download window appears. Video (Displays. Document Camera. If the option to open the log file is chosen.

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Make sure that the UDP and TCP SIP ports 5060 and TCP HTTP port 6970 are open. When the CTS endpoint receives firmware bin files from the TFTP server some of the bin files contain the firmware for the touch panel. Rarely. The touch panel automatically obtains its IP address from the endpoint built-in DHCP server. Otherwise. If the endpoint performs an upgrade during the registration process. such as SIP and HTTP traffic. To mitigate the issue. Check whether there has been a change in the echo path. the issue might be caused when the audio echo canceller briefly mistakes one of the speech patterns for noise and cancels it. Swap the microphone for another one and see whether the problem follows the microphone or the codec. There should be three files listed (two for the CTS endpoint. If users experience choppy audio during bidirectional discussions. If the problem persists. Make sure that the server process runs normally using the CLI command utils service list. the panel should show the correct IP address. or there could be a laptop or other device directly placed in front of the microphone. you can perform a hold or resume of the call or redial it completely. Verify packet loss and jitter through system operation logs or live call statistics from the CLI or web graphical user interface (GUI). This IP address is usually obtained through Option 150.284 CCNA Collaboration CIVND 210-065 Official Cert Guide that is required for successful registration. you can install an acoustic panel. the next step an administrator must examine is whether the endpoint has obtained the appropriate IP address of the Cisco TFTP server. this behavior is expected. When you hear echo. the microphone or that audio port is probably the issue. check that the Cisco Unified CM has the appropriate files upload for the version the CTS endpoint is running. For example. When you display the system status at the touch panel. which the CTS endpoint is responsible for delivering. Check the network path to determine whether jitter or packet loss is observed. CTS software-based endpoints show as registered to the Cisco Unified CM. If there were no network-related issues found. echo cancellation always removes some sound from the talker. Unplug or mute the suspected microphone. or you can put in some furniture or plants and make sure that the audio volume is set to medium. and one for the touch panel). the Cisco TelePresence endpoint might be experiencing packet loss or packet jitter for an extended period. The existing filter parameters should be enough to cancel the sound from the speaker. although it can be configured manually. Plug only one microphone into an audio port at a time and continue through all the microphones and audio ports to . Try rebooting the endpoint to reinitiate this process. during bidirectional discussions. but the touch panel does not work. This situation might cause audio-missed interrupts on the endpoint. Another issue that could prevent the touch panel from functioning properly is related to the firmware load file. the issue is an audio port or microphone issue. The audio from the remote side is slightly attenuated before being played out to the speaker. However. Check the microphone and audio port. someone may have moved the speakers or microphone. The Cisco Unified CM cluster might also be causing issues if the endpoint is not configured and automatic provisioning is disabled or if required services are not responding. High CPU or resource saturation can cause hearing echo. Oftentimes. This issue is usually due to the panel-to-system communication. something could have prevented the CTS endpoint from delivering the appropriate files to the touch panel. the most common issue is the room acoustic environment. If that does not work. To get rid of the echo. resulting in choppy audio. If you experience degraded audio quality or the call is dropped completely. The echo-cancellation feature removes some of the sound from the talkers during the bidirectional discussions.

If you are unsure of the application that had the problem. In most cases. Check that the switch ports. the information displayed includes the active load. choose Cisco Collaboration Problem Reporting Tool. ■ Select the problem application. autonegotiation will result in full duplex being used. active server. kernel version. and build number. choose Settings > About Device. Android version. last upgrade. ■ Select the time that the problem was observed. Users can issue a notification from the device by providing the following information: ■ Select the date that the problem was observed. but it can be changed if needed. When you scroll to the second page. The first page provides information about the endpoint including the model number. 12 . the following information should be verified first: ■ The computer that Cisco Jabber Video for TelePresence is installed on must have IP connectivity to the Cisco VCS. or TLS 5061 in either direction. which is why it is always good to check. ■ Enter a customer support e-mail address. Before these logs are used to troubleshoot registration issues. This field is also autopopulated with the time the tool was invoked and can be changed. Cisco Jabber Video for TelePresence does provide error logging that can be used during the troubleshooting process when registration issues are experienced. ensure that it does not block SIP traffic at TCP 5060. endpoints are connected to and ensure they are not using half duplex. Include a concise description of the behavior that was observed. ■ Enter a problem description. and standby server. Tap Create Problem Report when finished. To access the tool. however. To report a problem to Cisco. Another cause for media issues on any endpoint has to do with duplex. ■ Verify that the login credentials are correct for signing in.Chapter 12: Operating and Troubleshooting Cisco TelePresence Endpoints 285 isolate the problem. choose None. This field is autopopulated with the date the tool was invoked. ■ Make sure that the sign-in window shows the correct VCS Control or VCS Expressway address and domain. Video endpoints must use full duplex. Isolating and Identifying Issues on Cisco Jabber Video for TelePresence The best tools available to aid in troubleshooting Cisco Jabber Video for TelePresence are the Cisco VCS and Cisco TMS because they completely control the Jabber Video for TelePresence client. Use ping and traceroute from the PC to verify the IP connectivity. Using the Cisco DX Series Problem Reporting Tool The Cisco DX650 includes an integrated Problem Report Tool to provide support for device-related issues. UDP 5060. The means of using the VCS and TMS for troubleshooting goes beyond the scope of the Cisco CIVND2 course. ■ If there is a firewall or access control list along the IP route. but this is not always true.

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they are the best tools available for troubleshooting Jabber Video for TelePresence issues. Cisco Jabber Video for TelePresence has some tools available locally on the hosting computer that can be use to aid in troubleshooting issues relevant to the soft client. and media issues. However. the web interface. This information can be expanded using debug commands to offer detailed call traces. All system information is written to and stored in the Current and Historical log files. troubleshooting steps for these endpoints have been identified in the same manner as troubleshooting other UC or collaboration endpoints within a Cisco Unified CM-centric environment. This chapter focused on how to use the onscreen display. Cisco CTS software-based endpoints have three logs available that can be accessed through the web interface. and becomes an asset in troubleshooting issues when they occur. calling. Administrators should now understand how to perform maintenance on TC software-based endpoints. These logs continually capture relevant information about the endpoint and can be used to troubleshoot issues when they occur. Key issues have been identified on TC software-based endpoints that can cause registration. and the CLI to collect log information on Cisco TC software-based endpoints.Chapter 12: Operating and Troubleshooting Cisco TelePresence Endpoints 287 Summary Understanding how to pull log information and maintain endpoints is critical in any production environment. 12 . Because CTS software-based endpoints are controlled entirely by the Cisco Unified CM. including how to back up and restore the configuration settings of an endpoint and how to perform an upgrade. These endpoints have tools embedded in them that you can use to troubleshoot these issues. Most issues regarding this soft client will need to be escalated to the VCS or TMS administrator. because Jabber Video for TelePresence is dependent on the Cisco VCS and the Cisco TMS servers. which will aid in troubleshooting call setup issues.

276 Paragraph Know the three network test commands that can be used on TC software-based endpoints through the CLI. and complete the tables and lists from memory. 274 Paragraph Know the two backup options on TC software-based endpoints. 281 Paragraph Know the three network test commands that can be used on CTS software-based endpoints through the CLI.288 CCNA Collaboration CIVND 210-065 Official Cert Guide Exam Preparation Tasks As mentioned in the section “How to Use This Book” in the Introduction.” and the exam simulation questions on the CD. Appendix D. Chapter 18. 286 Complete the Tables and Lists from Memory Print a copy of Appendix C. “Final Preparation. 272 Paragraph Understand current and historical logs on TC software-based endpoints.” also on the CD. “Memory Tables” (found on the CD). “Memory Table Answer Key. 278 Table 12-2 Identify the audio/video components that can impact media on TC 280 software-based endpoints. Table 12-3 Identify the different video inputs on a Cisco codec C90. . 281 Paragraph Know the three logs available on CTS software-based endpoints through the web interface. includes completed tables and lists so that you can check your work. noted with the Key Topic icon in the outer margin of the page. 283 Paragraph Know the Jabber Video for TelePresence minimum and recommended bandwidth rates. Review All Key Topics Review the most important topics in this chapter. you have a couple of choices for exam preparation: the exercises here. Table 12-4 Key Topics for Chapter 12 Key Topic Element Description Page Number Paragraph Know the debug commands on TC software-based endpoints. 275 Paragraph Understand the process of upgrading TC software-based endpoints. or at least the section for this chapter. Table 12-4 lists a reference of these key topics and the page numbers on which each is found.

DSCP. SSH. TLS. MAC 12 . SDP. RTP. SLA. SIP. URI. QoS. CoS.Chapter 12: Operating and Troubleshooting Cisco TelePresence Endpoints 289 Define Key Terms Define the following key terms from this chapter and check your answers in the Glossary: codec.

■ Describe Ad Hoc Multipoint Conferences: This section examines how the Cisco collaboration edge solution addresses mobile and remote-access issues for businesses. Multisite. . the multisite option. and the multiway function. and Multiway: This section examines the differences between multipoint calls.This chapter covers the following topics: ■ Cisco Multipoint Solutions and Product Overview: This section provides an overview of the Cisco TelePresence MCU and Cisco TelePresence Server products that make up the Cisco multipoint solution. ■ Define Multipoint.

You can find the answers in Appendix A. multisite. this option is called a multipoint conference. In video communications.CHAPTER 13 Cisco Multipoint Solution Up to this point.” Table 13-1 “Do I Know This Already?” Section-to-Question Mapping Foundation Topics Section Questions Cisco Multipoint Solutions and Product Overview 1–7 Define Multipoint. the discussions in this book have primarily centered on endpoints. and Multiway 8 Describe Ad Hoc Multipoint Conferences 9–10 . Table 13-1 lists the major headings in this chapter and their corresponding “Do I Know This Already?” quiz questions. Finally. and multiway. the need to conference multiple devices into a single call have been in demand. This chapter discusses the main MCU options available in a Cisco collaboration network. “Answers to the ‘Do I Know This Already?’ Quizzes. You will learn the definitions of and differences between multipoint. There are different ways of hosting a multipoint conference. “Do I Know This Already?” Quiz The “Do I Know This Already?” quiz allows you to assess whether you should read this entire chapter thoroughly or jump to the “Exam Preparation Tasks” section. you will learn about ad hoc calls with use case explanations of when ad hoc calling is used within the Cisco collaboration solution. However. read the entire chapter. whether an endpoint has the ability to host the call or an external multipoint control unit (MCU) is used to host the call. If you are in doubt about your answers to these questions or your own assessment of your knowledge of the topics. Multisite. even with the plain old telephone system (POTS).

ISR router as a media resource d. 320 b. Cisco TMS Which of the following Cisco TelePresence MCU technology allows endpoints to connect in a conference with different resolutions? a. IEEE d. 8710 Which of the following view modes allows each participant pane to be the same size? a.292 CCNA Collaboration CIVND 210-065 Official Cert Guide Caution The goal of self-assessment is to gauge your mastery of the topics in this chapter. Artifact-removal technology Which of the following is a Cisco TelePresence MCU product? a. 4. Speaker/participant Which organization manages the TelePresence Interoperability Protocol? a. 5320 c. 1. Cisco TelePresence MCU b. Which multipoint product offers a virtual option for deployment? a. Cisco TelePresence Server c. 7010 d. 3. Universal Port technology b. ITU c. ClearVision c. Super Resolution Enhancement d. 5. Enhanced continuous presence c. IMTC . Giving yourself credit for an answer you correctly guess skews your self-assessment results and might provide you with a false sense of security. Continuous presence d. IETF b. Active speaker b. you should mark that question as wrong for purposes of the self-assessment. If you do not know the answer to a question or are only partially sure of the answer. 2.

Which of the following options can only support ad hoc videoconferences through a Cisco Unified CM? a. Multipoint d. Cascading c. 4510 to 7010 b. Multisite What does Cisco define as an ad hoc videoconference call? a. Multiway b. Only multiway conferences are considered ad hoc. 8510 to 8710 Which of the following features is available on both Cisco TelePresence MCUs and Cisco TelePresence Servers? a. 8. WebEx-enabled TelePresence support d. All multipoint conference are considered ad hoc.Chapter 13: Cisco Multipoint Solution 6. Auto-attendants b. 5320 to 320 c. d. 10. Any conference that is not scheduled. 9. b. Cisco TelePresence MCUs b. Cisco ISR routers with the PVDM2 card d. Any endpoint that joins a conference it was not scheduled to join. Cisco TelePresence Servers c. 7. Conference Factory c. c. Optimized conferencing What option key must exist on an endpoint to support native multipoint calls? a. 293 Which of the following is not an option for migrating a Cisco TelePresence MCU to a TelePresence Server? a. Cisco ISR routers with the PVDM3 card 13 . 5310 to 310 d.

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This chapter covers the following topics:

Cisco TelePresence MCU Installation: This section provides an overview of the
necessary steps to install an appliance MCU.

Cisco TelePresence MCU Basic Setup for Cisco VCS Registration: This section
examines the configuration settings needed for an MCU to register to the
Cisco VCS.

Cisco TelePresence MCU Basic Setup for Cisco Unified CM Registration: This
section examines the configuration settings needed for an MCU to register to
the Cisco Unified CM.

Cisco TelePresence MCU Conference Creation and Management: This section
explains how to create conferences on the Cisco MCU, and examines the tools
available to manage conferences.

Cisco TelePresence MCU Troubleshooting: This section examines the logs
available on an MCU that can be used to troubleshoot problems.

CHAPTER 14

Cisco TelePresence MCUs
The TelePresence multipoint control unit (MCU) products that Cisco uses today were
originally developed by a company call Codian. TANDBERG acquired Codian in 2007,
and Cisco acquired TANDBERG in 2010. Cisco TelePresence MCUs have several advanced
technologies embedded that make them a superior product from their inception through
today.
This chapter focuses on how to install a Cisco TelePresence appliance MCU. You will also
understand the basic settings that need to be configured to register an MCU to the Cisco
Video Communications Server (VCS) and to the Cisco Unified Communications Manager
(CM). This chapter also delves into the different logs available on the MCU that you can
use to troubleshoot issues as they develop.

“Do I Know This Already?” Quiz
The “Do I Know This Already?” quiz allows you to assess whether you should read this
entire chapter thoroughly or jump to the “Exam Preparation Tasks” section. If you are in
doubt about your answers to these questions or your own assessment of your knowledge
of the topics, read the entire chapter. Table 14-1 lists the major headings in this chapter and
their corresponding “Do I Know This Already?” quiz questions. You can find the answers in
Appendix A, “Answers to the ‘Do I Know This Already?’ Quizzes.”
Table 14-1 “Do I Know This Already?” Section-to-Question Mapping
Foundation Topics Section

Questions

Cisco TelePresence MCU Installation

1–2

Cisco TelePresence MCU Basic setup for Cisco VCS Registration

3–5

Cisco TelePresence MCU Basic Setup for Cisco Unified CM Registration

6

Cisco TelePresence MCU Conference Creation and Management

7–8

Cisco TelePresence MCU Troubleshooting

9–10

Caution The goal of self-assessment is to gauge your mastery of the topics in this
chapter. If you do not know the answer to a question or are only partially sure of the
answer, you should mark that question as wrong for purposes of the self-assessment.
Giving yourself credit for an answer you correctly guess skews your self-assessment
results and might provide you with a false sense of security.

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1.

2.

3.

4.

5.

6.

What CLI command enables you to configure an IP address on the MCU?
a.

xcommand

b.

xconfiguration

c.

configuration

d.

static

What CLI command enables you to reboot the MCU?
a.

shutdown

b.

reboot

c.

xcommand reboot

d.

xcommand boot

What protocols can be used with MCU registration?
a.

H.323 only on the Cisco Unified CM

b.

H.323 and SIP on the Cisco VCS

c.

H.323 and SIP on the Cisco Unified CM

d.

H.323 and SIP on the Cisco Unified CM and the Cisco VCS

What setting can be configured on an MCU that prepends a prefix on conference IDs
when registering them to the Cisco VCS?
a.

MCU Service Prefix

b.

Prefix for MCU Registration

c.

Incoming calls to unknown conferences and auto attendants

d.

Media Port Reservation

What setting can be configured on an MCU that registers to the VCS and forwards all
calls to the MCU regardless of the digits dialed after it?
a.

MCU Service Prefix

b.

Prefix for MCU Registration

c.

Incoming calls to unknown conferences and auto attendants

d.

Media Port Reservation

When registering an MCU to the Cisco Unified CM, what setting must be configured
after the media resource group?
a.

Regions

b.

Add to a Device

c.

Media Resource

d.

Media Resource Group List

Chapter 14: Cisco TelePresence MCUs
7.

8.

9.

Which of the following is an option when creating an ad hoc conference on the
MCU?
a.

Conference ID

b.

Auto attendant

c.

PINs

d.

Conference name

Which of the following is an option when managing conferences from the MCU?
a.

Extending the conference

b.

Transferring a participant to another MCU

c.

Texting

d.

Creating breakout sessions within the conference

Which of the following can be observed using the Statistics menu of a participant
from within the MCU?
a.

Packet loss

b.

Capability sets

c.

Latency

d.

Bearer channels

10. Which of the following logs allows administrators to view who last logged in to the
MCU?
a.

Event log

b.

SIP/H.323 log

c.

Audit log

d.

CDR log

309

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Chapter 14: Cisco TelePresence MCUs
way and reboot, this time using the new static IP address assigned to it. When the Cisco
TelePresence MCU has finished the reboot process, the administrator can web into the unit
through a web browser.
To finalize the initial setup of the Cisco TelePresence MCU, a few settings need to be verified, and possibly changed, through the web interface. Open a web browser and navigate to
the IP address of the MCU. Log in with the username admin and leave the Password field
blank. Figure 14-1 shows the menus that are available once an administrator logs in to the
MCU.

Figure 14-1

Cisco TelePresence MCU Main Menus

Select the Network menu, and under the Port A submenu, scroll down to the Port A IP
Status section. Verify that the correct IP address information is displayed. Scroll down farther to the Port A Ethernet Status section and verify that the Duplex is negotiated at Full
Duplex. If the Duplex is negotiated at Half Duplex, this setting will need to be changed on
the MCU and on the router from Automatic to Full Duplex. Changing this setting in both
places will prevent duplex mismatch from occurring. Figure 14-2 identifies the network settings available through the web interface.

311

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Figure 14-2

Cisco TelePresence MCU Network Settings

Next, click the DNS menu and enter the hostname and domain for the MCU. Together
these two settings make up the DNS A record as it would appear within the DNS server.
A secondary DNS address can be entered at this time as well. The hostname is also the
system name. This will appear in TMS after the MCU is added. Click the Update DNS
Configuration button. Verify that the information is displayed correctly under the DNS
Status section. Figure 14-3 identifies the DNS settings available through the web interface.
Click the Services menu. Ensure that all the services you intend to use are enabled by
checking the box beside the port number, and ensure that the port numbers match the ports
used within your network. Default port numbers are displayed automatically. The TCP services available on the MCU include HTTP, HTTPS, Incoming H.323, SIP (TCP), Encrypted
SIP (TLS), Streaming (Windows Media Player), Streaming (other), FTP, and ConferenceMe.
Streaming and ConferenceMe are not available in the Cisco TelePresence MCU 5300
series. The UDP services available on the MCU include SNMP, SIP (UDP), H.323 gatekeeper, and tunneled media. Simple Network Management Protocol (SNMP) is used by the
TelePresence Management Suite (TMS) to manage the Cisco TelePresence MCU. SIP (UDP)
and H.323 gatekeeper are used for registration to the Cisco Video Communications Server
(VCS). Figure 14-4 identifies the Services menu settings available through the web interface.

Chapter 14: Cisco TelePresence MCUs

313

14

Figure 14-3

Cisco TelePresence MCU DNS Settings

Figure 14-4

Cisco TelePresence MCU Service Settings

they developed another MCU based on the Codian product called the 5300 series. In the Prefix for MCU Registrations and MCU Service Prefix fields. 2. Gatekeeper registration type: There are several choices under the gatekeeper registration type. Under this menu.323 ID from an endpoint will call into the Default Auto Attendant. If you want to register the Cisco TelePresence MCU to the Cisco VCS using H. removing the built-in gatekeeper along with some other functions. indicated by an i. do not use the Gatekeeper menu. 3. 4.Chapter 14: Cisco TelePresence MCUs TANDBERG. Dialing this H. This feature is disabled by default.323 gatekeeper usage: Enabled. 6. enter the prefixes for the MCU.323 gatekeeper address: IP address of the VCS. H. Figure 14-6 H. To register the Cisco TelePresence MCU to the Cisco VCS requires the administrator to click the Settings menu. configure the following settings: 1. Ethernet port association: Select the port (A or B) and IP type (IPv4 or IPv6) you are using.323 ID to register: Enter the H. such as the streaming feature.323 settings on the Cisco TelePresence MCU. Enabling this feature and registering the MCU to the Cisco VCS will cause routing issues.323. H. Using the information button in the top right corner. click the submenu called H.323 Settings on the Cisco TelePresence MCU 315 14 . Under the Settings menu. 5. will open another page with descriptions to aid in finding out which type to use. H.323 ID for the MCU.323. Figure 14-6 shows the H.

.

click the Conferences tab. scroll toward the bottom of the page to the Incoming Calls to Unknown Conferences and Auto Attendants setting. ■ Create an Ad Hoc Conference: The MCU will create a new conference using the alias dialed as the conference ID. 317 14 . strip the prefix. Figure 14-8 Incoming Call to Unknown Conferences and Auto Attendants Menu Options The options are as follows: ■ Default Auto Attendant: Will route calls to the default auto attendant. After the MCU service prefix has been configured and registered to the Cisco VCS. the VCS will only look at the 8. and route the call to the MCU. when endpoint 5004 dials 85008. the MCU creates an ad hoc conference with a conference ID of 5008. The MCU service prefix will register to the VCS. To resolve this issue. Any alias dialed that begins with this prefix is routed to the MCU regardless of the remaining digits. To configure this setting. there is a way to ensure that the caller still has options rather than just being disconnected from the call attempt. the MCU must be configured with how to deal with these calls when they come through. Figure 14-9 illustrates how this process works. The MCU will then perform the task configured in the Incoming Calls to Unknown Alias or Auto Attendants setting. you need to configure the MCU service prefix. In this scenario. Because all calls beginning with that prefix are routed to the MCU. Figure 14-8 illustrates the Incoming Call to Unknown Conferences And Auto Attendants menu options.Chapter 14: Cisco TelePresence MCUs the conference ID. and select the desired parameter. Normal call clearing will be displayed as the reason the call was dropped in the VCS. ■ Disconnect Caller: Will drop the call.

.

Also. A single MCU cannot fulfill both functions. however. In this case. Deploying an MCU with the Cisco Unified CM only allows no support for scheduling. this setting requires scheduled conferences to specify the number of ports needed. the native ad hoc function on the MCU is disabled. you need to configure the following settings. If the Cisco TelePresence MCU is deployed as a rendezvous conference bridge. Media resources are services that allow the Cisco Unified CM to perform functions. To register the Cisco TelePresence MCU to the Cisco Unified CM. conferences can be scheduled through TMS. This ensures ports are available at the time conferences are scheduled to launch. the service the Cisco Unified CM offers is multipoint conferencing. extending conferences on the MCU will not be allowed. like transcoding and music-on-hold. This setting . Media Port Reservation needs to be set to Disabled. that the Cisco TelePresence MCU can only be used as either an ad hoc conference resource or a rendezvous conference resource. Instead. This section discusses how to configure the Cisco TelePresence MCU as an ad hoc bridge.Chapter 14: Cisco TelePresence MCUs 319 14 Figure 14-10 SIP Settings on the Cisco TelePresence MCU Cisco TelePresence MCU Basic Setup for Cisco Unified CM Registration In a deployment in which the Cisco TelePresence MCU is registered to the Cisco Unified CM. When enabled on the MCU. the MCU can be used for ad hoc or rendezvous conferences. the MCU acts as a media resource for the Cisco Unified CM. It is important to note. If media port reservation is enabled in a typical deployment. and TMS is used to manage the MCU.

Chapter 14: Cisco TelePresence MCUs

321

14

Figure 14-12

Adding a Media Resource on the Cisco Unified CM

Figure 14-13

Adding Media Resources to an MRG

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CCNA Collaboration CIVND 210-065 Official Cert Guide
The media resource group now needs to be placed within the appropriate media resource
group list. Go to Media Resources > Media Resource Group List and click Add New.
Create a name and move the previously created media resource group into the Selected
Media Resource Groups area, and then Click Save. Media resources in the MRG, and
MRGs in the media resource group list, will be used based on the order they are listed.
Administrators should be very careful what order is used. Also, Cisco Unified CM is used
for both voice and video communications, and each may use different resources. Therefore,
best practice is to create a separate MRG and media resource group list (MRGL) for voice
and video resources. Figure 14-14 illustrates how to configure an MRGL.

Figure 14-14

Adding MRG to MRGL

The media resource group list now needs to be attached to a device to be able to make use
of the MCU for ad hoc conferencing. Go to Device > Phone and select a device. Choose
the MRGL that you created earlier. Click Save and Apply Configuration when finished.
Rather than adding the MRGL to every endpoint on the Cisco Unified CM, it can be added
to a device pool instead. Every endpoint that is part of that device pool will automatically
use the MCU as the media resource for ad hoc conferences. To add the MRGL to a device
pool, go to System > Device Pool. Click an existing device pool, or click New to create a
new one. Scroll down under the Roaming Sensitive Settings section and select the appropriate MRGL from the Media Resource Group List menu. Because some devices may already
be using this device pool, select Save and Apply Configuration when finished. Figure 14-15
illustrates how to add an MRGL to a device pool.

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Step 3.

Entering the PIN is an option that is enabled under the global conference settings. The use of a PIN can be enabled as an option or a requirement. If a PIN
is enabled as an option and you are prompted to create a PIN but do not want
to create one, waiting for a set duration of time will take you into the conference without PIN protection. If a PIN is required, the creator of the conference cannot start it without creating a PIN first. When prompted, create the
PIN and press #. You will then be connected to the conference.

Other participants can dial directly into the created conference using the conference ID
used to create the ad hoc conference.
An alternative to ad hoc conferences can be scheduled in advance. On the web interface
of the Cisco TelePresence MCU, click the Conferences menu. Four submenus will be displayed. Under the Conference List submenu, there are three sections: Active Conferences,
Scheduled Conferences, and Completed Conferences. Figure 14-16 illustrates how this
menu will appear.

Figure 14-16

Conference Menu on Cisco TelePresence MCU

Beside the Scheduled Conferences section, click the Add New Conference button. The
only configuration field that is required is the Name field. Enter a name for your conference. If you want participants to be able to dial directly into the conference, a numeric ID
must also be configured. This scheduled conference can be protected with a PIN as well.

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Figure 14-18

Cisco TelePresence MCU Conference Management

As shown in Figure 14-18, the conference details page can be used to verify the connected
call status parameters. The relevant headings above the Participants section are used to
verify status details: the type of the call; participant name or alias; and status, which details
the connection time, transmit and receive codecs, resolutions, and bandwidth rates. The
headings marked Importance and Mute allow administrators to assign chair control, mute
the audio, and mute the video of each participant. The submenu tabs at the top of the page
allow conference administrators to change settings like the layout all participants will use,
and a text message can be sent to all participants in the conference, which will be displayed
on their monitors. If an administrator were to click the blue hyperlink of a participant under
the Participant heading, a new list of submenus would be accessible. From here, conference
administrators can customize settings for that particular participant, send private text messages to their endpoint, and even view statistic and diagnostic settings specific to their connection with the MCU. The next section focuses more on what information can be obtained
using the Statistics and Diagnostics tabs for participants. Figure 14-19 illustrates the submenu tabs available when a specific endpoint is selected.

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Audio Media
Statistics

Video Media
Statistics

Content Media
Statistics

Packets Received

Received Jitter

Received Jitter

Packet Errors

Delay Applied for
Lipsync

Packets Received

Frame Errors

Packets Received

Packet Errors

Packet Errors

Frame Rate

Frame Rate

Frame Errors

Control

Frame Errors
Transmit

Transmit

Transmit

Transmit

Transmit Stream

Transmit Stream

Transmit Stream

RTCP Transmit Address

Transmit Address

Transmit Address

Transmit Address

Packets Sent

Encryption

Encryption

Encryption

Packets Sent

Channel Bit Rate

Channel Bit Rate

Transmit bit Rate

Transmit bit Rate

Packets Sent

Packets Sent

Frame Rate

Frame Rate

Temporal / Spatial

Temporal / Spatial

Using the Statistics tool, an administrator can see the actual bandwidth that is used and jitter, packet errors, and the codec that is being used. Clicking the Diagnostics tab will display
capabilities exchanged between the endpoint and the MCU. At the top of the page is a
Status section with general call information like send and receive bandwidth rates. Below
that is the Endpoint-Supplied Information section that displays the system name, E.164 alias
(when applicable), product, and version. The third section is Media Capabilities. This section lists all the audio, video, and other codecs that were sent to the endpoints and received
from the endpoint. Figure 14-20 shows what information is found on the Diagnostics tab of
a connected endpoint on the MCU.

you need to take immediate action to resolve the issue. This is generic information representing the whole MCU. the General submenu allows administrators to download diagnostic and conference information. and the RTC battery. Status is shown as Current Status and Worst Status Seen. Also under the Status menu is the Health submenu. Figure 14-22 shows the menu options available here.330 CCNA Collaboration CIVND 210-065 Official Cert Guide Figure 14-21 Logs Tabs on the Cisco TelePresence MCU Under Status in the main menus. . click the Clear button and monitor the MCU to see whether the problem repeats itself. temperature. Figure 14-23 shows the Health menu options on the MCU. voltage. If the standing says Out of Spec under Current Status. including fans. This section will display the health of system hardware components. The standing can be OK or Out of Spec. If the standing is Out of Spec under Worst Status Seen but OK under Current Status.

Chapter 14: Cisco TelePresence MCUs 331 14 Figure 14-22 Status Menu Options on the Cisco TelePresence MCU Figure 14-23 Heath Menu on Cisco TelePresence MCU .

A tool on the MCU enables administrators to test the connectivity to any other device within the network.323 and SIP registration from the MCU. and the native tools available on the MCU for troubleshooting used within your environment. In the box beside Remote Host. After an MCU is installed. operates. Click the Network main menu and the Connectivity submenu to access this tool. A unique set of configuration settings need to be configured on the MCU for registration to the Cisco Unified CM.332 CCNA Collaboration CIVND 210-065 Official Cert Guide If an endpoint is unable to call into a conference. Adding the MCU as a media resource on the Cisco Unified CM will establish registration. and then click the Test Connectivity button. The MCU will run a ping-route to that device and display the information in the window to the right. This chapter also covered how to create and configure both ad hoc and scheduled conferences and how to manage conferences after they have started. enter the IP address of the device you are testing connectivity to. The MCU does not actually point or reach out to the Cisco Unified CM for registration. This chapter examined how to install a Cisco TelePresence appliance MCU. Figure 14-24 Cisco TelePresence MCU Network Connectivity Tool Summary After completing this chapter. Figure 14-24 illustrates the use of the network connectivity test tool on the Cisco TelePresence MCU. you should understand how the Cisco TelePresence MCU is configured. . which supports both H. This chapter also assessed different logs and tools available on the MCU that you can use to troubleshoot issues as they develop. configuration settings need to be set up to register to the Cisco VCS. it could be a network-related issue preventing connectivity between that endpoint and the MCU.

.

This chapter covers the following topics: ■ Cisco TelePresence Server Installation: This section examines the steps required to install an appliance TelePresence Server. ■ Cisco TelePresence Server Conference Creation and Management: This section explains how to create conferences on the Cisco TelePresence Server and explains the tools available to manage conferences. ■ Cisco TelePresence Server Basic Setup for Cisco Unified CM Environment: This section examines the configuration settings needed for a TelePresence Server to operate with the Cisco Unified CM. ■ Cisco TelePresence Server Basic Setup for Cisco VCS Registration: This section examines the configuration settings needed for a TelePresence Server to register to the Cisco VCS. ■ Cisco TelePresence Server Troubleshooting: This section examines logs available on a TelePresence Server that you can use to troubleshoot problems. .

TANDBERG developed the T3 Immersive Room Solution. This one product revolutionized the VTC industry and paved the way for many more advancements. This might be the pinnacle product that prompted Cisco to purchase TANDBERG.” Table 15-1 “Do I Know This Already?” Section-to-Question Mapping Foundation Topics Section Questions Cisco TelePresence Server Installation 1–2 Cisco TelePresence Server Basic Setup for Cisco VCS Registration 3 Cisco TelePresence Server Basic Setup for Cisco Unified CM Environment 4 Cisco TelePresence Server Conference Creation and Management 5 Cisco TelePresence Server Troubleshooting 6–7 . configure the server to register to the VCS and interoperate with the Cisco Unified CM.CHAPTER 15 Cisco TelePresence Server The race for the best telepresence experience brought about much great advancement in the video telecommunications (VTC) industry. and Polycom acquired a company that had an immersive room solution as well. You can find the answers in Appendix A. If you are in doubt about your answers to these questions or your own assessment of your knowledge of the topics. Table 15-1 lists the major headings in this chapter and their corresponding “Do I Know This Already?” quiz questions. single-endpoint products. That is what prompted TANDBERG to develop the TelePresence Server. which everyone is still witnessing today. multi-endpoint room solutions coming out. It also handles TIP autocollaboration. Shortly after the CTS 3000 came out. create and manage conferences. This chapter covers how to install a Cisco TelePresence Server. “Answers to the ‘Do I Know This Already?’ Quizzes. Cisco also developed the CTS 3000 series Immersive TelePresence Room Solution that sent other vendors scrambling to compete. Cisco developed the Telepresence Interoperability Protocol (TIP) and made it open source. With all these great multiscreen. read the entire chapter. “Do I Know This Already?” Quiz The “Do I Know This Already?” quiz allows you to assess whether you should read this entire chapter thoroughly or jump to the “Exam Preparation Tasks” section. and examine the logs available on the Cisco TelePresence Server that you can use to aid in troubleshooting call-related issues. a chasm was created between the immersive telepresence solutions and the single-screen. It is now widely used cross-vendor around the world. The TelePresence Server is a multipoint control unit (MCU) that understands the difference between single-screen and multiscreen systems.

All TelePresence Server products can register to the Cisco VCS using SIP/H. TelePresence Server products can only register to the Cisco VCS using SIP. 3. c. If you do not know the answer to a question or are only partially sure of the answer.323. 9600 b. b. BFCP c. Rendezvous conferences Which of the following options is available on Cisco TelePresence MCUs but not on the Cisco TelePresence Servers? a. SIP c. Which of the following options is available on Cisco TelePresence Servers in a Cisco VCS environment but not in a Cisco Unified CM environment? a. 52.323. 5. BFCP d. 4. Some TelePresence Server products can only register to the Cisco VCS using SIP.336 CCNA Collaboration CIVND 210-065 Official Cert Guide Caution The goal of self-assessment is to gauge your mastery of the topics in this chapter. 2500 c.535 Which of the following statements about registering the Cisco TelePresence Server to the Cisco VCS is true? a. d. Ad hoc conferences b. Giving yourself credit for an answer you correctly guess skews your self-assessment results and might provide you with a false sense of security. 110200 What is the minimum limitation of ephemeral ports that can be configured on the Cisco TelePresence Server? a. TelePresence Server products can only register to the Cisco VCS using H. 2. 1. you should mark that question as wrong for purposes of the self-assessment. 1000 b. Different layouts . 5000 d. 38400 c. Multisite b. 96000 d. What is the baud rate that should be used when connecting to a Cisco TelePresence Server via a console cable? a. Auto attendants d.

Allows administrators to issue API commands from a menu option on the web interface b. Audit log b. 7. Allows administrators to disable access to the API from the web interface c.Chapter 15: Cisco TelePresence Server 6. Event log c. Allows administrators to terminate API sessions of other users from the web interface 15 . Connectivity tool d. Status What is the function of the API Clients feature on TelePresence Servers? a. Allows administrators to view API requests from the web interface d. 337 Which of the following is not a tool that can be used for troubleshooting on the Cisco TelePresence Server? a.

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When the Cisco TelePresence Server has finished the reboot process. Figure 15-1 shows the menus that will be available when an administrator logs in to the Cisco TelePresence Server. The hostname is also the system name. However. Scroll down to the Port A Ethernet Status section and verify that the Duplex is negotiated at Full Duplex. discussed in the preceding chapter. This initiates a process where the TelePresence Server will shut down the rest of the way and reboot. Click the Update DNS Configuration button. To access the web interface. this time using the new static IP address assigned to it. and enter the hostname and domain for the TelePresence Server. Verify that the information is displayed correctly under the DNS Status section. open a web browser and navigate to the IP address of the TelePresence Server. A secondary DNS address can be entered at this time as well. Figure 15-1 Cisco TelePresence Server Main Menus Notice in Figure 15-1 that although the look of the web interface is different from that of Cisco TelePresence MCU. the administrator can web into the unit through a web browser. Navigate to Network > Network Settings. as are some of the menu options. the menu structure is very similar. This will appear in TMS after the TelePresence Server is added. the look and feel of the web interface of the TelePresence Server is different.” enter the command boot. Together these two settings make up the DNS A record as it would appear within the DNS server. 15 . navigate to Network > DNS. Next. The settings that need to be configured from the web interface to finalize the initial setup of the Cisco TelePresence Server are similar to the MCU. and under the Port A IP Status section verify that the correct IP address information is displayed. Log in with the username admin and leave the Password field blank.Chapter 15: Cisco TelePresence Server 339 TelePresence Server has shut down.

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Click the Add New button. log in through the web interface and navigate to Device > Trunk. click the Next button. To configure the necessary route patterns. which goes beyond the scope of this chapter. navigate to Call Routing > Route Hunt > Route Pattern. select SIP Trunk from the Trunk Type drop-down list. the fields that need to be configured depend on your collaboration environment. route patterns can be created on the Cisco Unified CM. As with SIP trunks. Figure 15-3 shows some of the configuration settings available for route patterns on the Cisco Unified CM. Click the Add New button and fill out the appropriate fields. Exactly what you need to configure will depend on your collaboration environment and goes beyond the scope of this chapter.342 CCNA Collaboration CIVND 210-065 Official Cert Guide To create a SIP trunk on the Cisco Unified CM. Figure 15-2 illustrates some of the settings that you can configure on the Cisco Unified CM trunk settings page. and configure the appropriate settings. Route patterns determine when and where calls should be routed based on the aliases dialed. Figure 15-2 Trunk Settings on the Cisco Unified CM After the trunk has been saved. .

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enter the IP address of the device you are testing connectivity to. Figure 15-4 shows the use of the network connectivity test tool on the Cisco TelePresence Server. If the log were to fill up. Figure 15-4 Cisco TelePresence Server Network Connectivity Tool . All of these logs can be downloaded in Extensible Markup Language (XML) format and can be manually deleted if they become too full. The API Clients submenu can be used to show the 10 most recent application programming interface (API) clients that have made requests to the unit. H. This information can be stored on a remote server using the Syslog submenu. Because this log contains a high level of information. Diagnostics information and system logs can be downloaded by navigating to Status.323 is not available in virtual and 300 series TelePresence Servers. The TelePresence Server will run a ping-route to that device and display the information in the window to the right. This should not be enabled except at the time an issue needs to be traced to find the root cause. scrolling to the bottom of the page. and requests received since last reset. Information provided under API Clients includes client IP. If an endpoint is unable to call into a conference. In the box beside Remote Host. and clicking the related hyperlink provided. Binary Floor Control Protocol (BFCP). last request method. Navigate to Network > Connectivity to access this tool. it would affect the performance of the TelePresence Server. last request user.323. and then click the Test Connectivity button. The CDR log is a call detail record that shows all participant interaction with conferences on the TelePresence Server. it could be a network-related issue preventing connectivity between that endpoint and the TelePresence Server. it can fill up very quickly. The event display filter controls the level of trace the Protocols log provides. This is generic information representing the whole TelePresence Server. time since last request. Any clients in the list that have not made an API request in the past 5 minutes will be grayed out. H. The information is stored locally on the TelePresence Server.346 CCNA Collaboration CIVND 210-065 Official Cert Guide call traces on SIP. There is a tool that enables administrators to test the connectivity to any other device within the network from the TelePresence Server. and eXtensive Conference Control Protocol (XCCP) communications.

This chapter examined how to install an appliance Cisco TelePresence Server. This chapter also covered how to create and configure scheduled conferences and how to manage conferences after they have started. 15 . which supports both H. but only SIP on others. Although they share many similarities. configuration settings need to be set up to register to the Cisco VCS. This chapter provided a basic understanding of how the Cisco TelePresence Server is installed and operates and the native tools available for troubleshooting within your environment. there are also many differences in menu options and functions. A unique set of configuration settings must be configured on the Cisco Unified CM for rendezvous conferences on the TelePresence Server.Chapter 15: Cisco TelePresence Server 347 Summary After completing this chapter.323 and SIP registration on some TelePresence Server products. This chapter also assessed different logs and tools available on the Cisco TelePresence Server that you can use to troubleshoot issues as they develop. you should understand how the Cisco TelePresence MCU compares to the Cisco TelePresence Server. Once the TelePresence Server is installed.

344 Paragraph Ability to list the different troubleshooting tools available on the Cisco TelePresence Server. 345 Paragraph Identify what the API Clients option is used for on the Cisco TelePresence Server and how to navigate to it. 340 Paragraph Understand what TelePresence Server environments can only support SIP. or at least the section for this chapter. 340 Paragraph Understand what environments support ad hoc conferencing with the Cisco TelePresence Server.” also on the CD.348 CCNA Collaboration CIVND 210-065 Official Cert Guide Exam Preparation Tasks As mentioned in the section “How to Use This Book” in the Introduction.” and the exam simulation questions on the CD. 341 Paragraph Understand the lack of an auto attendant function on Cisco TelePresence Servers 343 Table 15-2 Know how to configure conferences on the Cisco TelePresence Server using the web interface. you have a couple of choices for exam preparation: the exercises here. SDES. 338 Paragraph Understand the purpose and limitations for ephemeral ports on the Cisco TelePresence Server. includes completed tables and lists so that you can check your work. Review All Key Topics Review the most important topics in this chapter. Table 15-3 Key Topics for Chapter 15 Key Topic Element Description Page Number Bulleted list Know the settings on the Cisco TelePresence Server to establish a serial connection. 345 Complete the Tables and Lists from Memory Print a copy of Appendix C. and complete the tables and lists from memory. API. Table 15-3 lists a reference of these key topics and the page numbers on which each is found. “Memory Table Answer Key. one table mode . noted with the Key Topic icon in the outer margin of the page. Define Key Terms Define the following key terms from this chapter and check your answers in the Glossary: VTC. “Memory Tables” (found on the CD). AGC. “Final Preparation. SRTP. Appendix D. Chapter 18. TLS.

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■ Monitoring Conferences Using TMS: This section explains how to monitor conferences from TMS using the Monitoring Center. ■ Scheduling Conferences Using TMS: This section covers how to schedule conferences on TMS using the Booking menu and using the Smart Scheduler tool. and how to change settings on those systems from TMS. ■ Adding Systems to TMS: This section explains how to add systems to TMS.This chapter covers the following topics: ■ TMS Overview: This section explains the purpose of TMS and provides an overview of the main functions TMS can perform. . ■ TMS Reporting: This section briefly overviews the reporting options available on TMS. how to view tickets associated with the added systems.

Those tasks include how to add systems to TMS. there is a tool that can be used to simplify how a Cisco collaboration solution is managed. Therefore. such as configuration backup and restore. these remedial tasks can become quite cumbersome. This tool is known as the Cisco TelePresence Management Suite (TMS). Other tasks.” . “Do I Know This Already?” Quiz The “Do I Know This Already?” quiz allows you to assess whether you should read this entire chapter thoroughly or jump to the “Exam Preparation Tasks” section. how to view open tickets on those systems. However. this chapter introduces a few of the most common tasks for which TMS is used. the TFTP server pushing a current firmware load to the endpoint can upgrade most endpoints registered. This chapter is not intended to give an exhaustive explanation of all the tasks TMS is able to perform. in a Cisco Unified CM-centric environment. This assumption is in fact true. For example. this book has focused primarily on endpoints. read the entire chapter. or ad hoc conferences can be created on the fly. every task can be performed either from the Cisco Unified Communications Manager (CM) or natively on the endpoint. and an overview some of the reporting tools available on TMS. If you are in doubt about your answers to these questions or your own assessment of your knowledge of the topics. a multipoint control unit (MCU) and some endpoints that nothing else is needed for daily operation and support of the collaboration solution. easy-to-use web interface. Instead. So it would seem that so long as an organization has some sort of call control server.CHAPTER 16 Cisco TelePresence Management Suite Up to this point. can be performed natively on the endpoint. The advantage of using TMS is its capability to streamline and simplify the daily tasks of using and managing a Cisco collaboration network all from a single. how to schedule and manage conferences from TMS. as an organization grows and the collaboration solution expands. As to the maintenance and management of a Cisco collaboration network. TMS brings minimal functionality to the table that cannot already be performed on another device. You can find the answers in Appendix A. which would have to be upgraded manually on the endpoint itself. “Answers to the ‘Do I Know This Already?’ Quizzes. Table 16-1 lists the major headings in this chapter and their corresponding “Do I Know This Already?” quiz questions. Multipoint conferences can be scheduled natively on a Cisco TelePresence MCU or a Cisco TelePresence Server. The exception to this rule is TC software-based endpoints.

TMSPE d. TMSXE What protocol does TMS use to manage systems? a. you should mark that question as wrong for purposes of the self-assessment. HTTP b. Giving yourself credit for an answer you correctly guess skews your self-assessment results and might provide you with a false sense of security. LDAP Which of the following endpoints can TMS not manage? a. CTS500 c. 2. 1. 161 c. What port does TMS use for LDAP integration? a. DX650 b. TFTP d. 443 Which applet is used to allow users to schedule conferences through Outlook? a. SX10 . SNMP c. If you do not know the answer to a question or are only partially sure of the answer. 4. MX700 d. 80 b.352 CCNA Collaboration CIVND 210-065 Official Cert Guide Table 16-1 “Do I Know This Already?” Section-to-Question Mapping Foundation Topics Section Questions TMS Overview 1–2 Adding Systems to TMS 3–6 Scheduling Conferences Using TMS 7–8 Monitoring Conferences Using TMS 9 TMS Reporting 10 Caution The goal of self-assessment is to gauge your mastery of the topics in this chapter. Outlook c. 389 d. TMSMO b. 3.

Tickets can be ignored or acknowledged. Cisco Video Communications Server c. Automatic Connect b. Java 10. IIS b. TMS Booking Scheduler c. Manual Connect d. Cisco Unified Communications Manager b. One Button To Push c. System c. b. Tickets can only be viewed. d. Call detail record 16 .Chapter 16: Cisco TelePresence Management Suite 353 5. c. TMS Scheduler b. TMS Easy Scheduler What does TMS use for managing conferences in the Conference Control Center? a. Conference d. 6. Cisco TelePresence Content Server Which statement below is true for tickets on TMS? a. Which of the following is an MCU that TMS can manage? a. TMS Smart Scheduler d. Tickets can be deleted or acknowledged. Which of the following is a conference type that allows users to join scheduled conferences when they are ready? a. 9. Reservation Which tool can be used by nontechnical users to schedule conferences on TMS? a. 8. Tickets can be deleted or ignored. Cisco TelePresence Server d. .NET c. 7. What report on TMS shows statistics reports on network and bandwidth usage? a. Network b. SNMP d.

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Only If Needed uses the multisite option on one of the scheduled endpoints whenever conferences are scheduled with few enough endpoints that multisite can support all the participants. then there is a third setting that must be selected under this menu option. This setting will always include an MCU in scheduled conferences except for point-to-point scheduled calls. the types of endpoints added. the Cisco Conductor. Figure 16-2 show these External MCU Usage in Routing settings and other options on the Cisco TMS. and third-party MCUs. The External MCU Usage in Routing parameter contains the following options: Always will schedule an MCU in every scheduled call. TMS will decide which product to used based on the number of endpoints added to a conference. navigate to Administrative Tools > Configuration > Conference Settings and scroll down to the Advanced section at the bottom of the page. If multisite cannot be used to support the conference for any reason. there is another setting called Always Except Point to Point. The Multisite option will never be used when Always or Always Except Point to Point are configured. There is an advanced Conference configuration setting on TMS that influences how TMS makes this decision. To verify or change this setting. called External MCU Usage in Routing. If an administrator wants to use multisite whenever possible to preserve MCU resources. TMS will select an MCU to host the call. Figure 16-2 External MCU Usage in Routing Setting on TMS 16 . along with the multisite feature on endpoints. Either of these products can be leveraged when conferences are scheduled on TMS. and the number of ports available on different MCU products. even if only two endpoints are scheduled to communicate. Therefore.Chapter 16: Cisco TelePresence Management Suite 357 TMS can provision the Cisco TelePresence MCU and Cisco TelePresence Server as well.

Figure 16-3 Adding Folders in TMS After all the folders have been created. this section only discusses how to add systems to TMS using the Add by Address tab. Folders and systems are added to TMS under the System > Navigator menu. When the New Folder window displays. Click the Next button at the bottom of the page to start the system discovery process on TMS. Before you begin adding systems to TMS. In the box under the Specify Systems by IP Address or DNS Names section. . Figure 16-4 shows how to add systems to TMS for TMS to manage them. enter the IP address or URI of the systems you want to add. Multiple addresses can be added here using either a comma between them or a hyphen to represent a range of IP addresses. For simplicity.358 CCNA Collaboration CIVND 210-065 Official Cert Guide Before conferences can be scheduled on TMS. endpoints and MCUs must be added to TMS so that it can manage them. In the Folder View section. select a folder that you want to add devices to and click the Add Systems button. There are various ways devices can be added to TMS. Click the New Folder button. enter a name for the folder you are creating and click the Save button. This process can be repeated to create all the folders and subfolders needed to represent your corporation. Expand the Advanced Settings section and enter the username and password of the systems you are adding to TMS. select the folder within which you will create your various subfolders. The structure of this tree hierarchy will greatly impact every other function performed on TMS. it is recommended to first create folders. Figure 16-3 shows how to add folders in TMS.

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Owner is the default owner of the conference. If a participant were to dial in to the MCU manually. this feature still exists in TMS. Similarly. Start Time allows administrators to set the start date and time of conference. The end time can be changed to any variation of time from the start time. this setting determines the bandwidth rate that will be used. allowing conference creators to generate scheduled conferences on behalf of someone else. the PIN protection will not prevent the call from connecting. Yes. “Cisco Multipoint Solution. 16 . Weekly. If you want the conference being scheduled to occur at different points in the future. TMS could be used to schedule ISDN calls using IP to communicate with the endpoint. The range is from 64 kbps to 6144 kbps. If the MCU dials out to a participant. ■ Reservation: Reserves the rooms but does not initiate or generate call route. The end time will always default to 30 minutes after the start time because the default conference duration is set to 30 minutes. ■ The Secure drop-down menu allows for encryption to be enforced if necessary for all participating devices scheduled in this conference. Ports on the Cisco TelePresence MCU will be reserved for conference. Range of Recurrence offers choices of when the recurrences should cease. Recurrence Pattern allow the choice of Daily. Once upon a time. Because TMS controls either the MCU calling out to the endpoints. As it has already been mentioned. though it effectively operates as though it is a limit. By default. End Time allows administrators to set the end date and time for scheduled conferences. Duration allows administrators to set the length of time allotted to the scheduled conference. The options are No.” The view modes are Continuous Presence. ■ PIN will protect conferences from unwanted participants for joining. or Monthly. and If Possible. and Enhanced CP. ■ IP Bandwidth is not a bandwidth limitation. Therefore. Clicking on the Recurrence button will open a new window.Chapter 16: Cisco TelePresence Management Suite 361 ■ No Connect: Reserves the rooms and generates call route but does not connect. Any participants who attempt to dial in to a conference that is PIN protected will be prompted to enter the PIN before they are allowed to join. ■ ISDN Bandwidth is not a limitation either. the start date and time will always be the date and time the Booking menu was opened. the default duration is 30 minutes. The owner of a conference can be changed. Though these endpoints are end of sale. This is determined by the administrator account used to log in to TMS. any bandwidth rate could be used. The Advanced Settings parameters on the New Conference page include several options: ■ The Picture Mode drop-down menu allows administrators to choose from one of the three “view modes” discussed in Chapter 13. Voice Switched. ■ Billing Code is a feature that controlled a billing code setting native on MXP endpoints. Conferences can be scheduled to start immediately or for any time in the future. This setting allows administrators to set the number of B channels followed by the bandwidth in kbps. recurrence settings can be configured. most endpoints could support both ISDN and IP communication protocols natively. or the endpoint dialing into the MCU.

The users added through this method will automatically receive an e-mail confirmation that they have been scheduled for a conference at their e-mail account listed in their user account. A pop-up window will open. if an administration wants to select a specific MCU. The Endpoints and Rooms tab allows endpoints and rooms that are managed by Cisco TMS to be added to conferences. This dropdown menu offers three settings. If a user has an endpoint associated with his or her account. you can add the conference participants using the different tabs.362 CCNA Collaboration CIVND 210-065 Official Cert Guide ■ Extend Mode is a setting that allows conference times to be extended if the conference has run its length and participants still need more time to communicate. Click the Add Participants button to add participants to the conference. so be sure to either turn off pop-up blocker or add an exception for this pop-up window to allow it to open. Endpoint Prompt displays an “Extend Meeting” message on compatible endpoints both 5 minutes and 1 minute before the end time of the conference. From the Add Participants window. Off prevents meetings from automatically extending. Figure 16-6 Add Participant Window for Conference Creation on TMS The Last Used tab allows administrators to add participants from previous bookings. this . However. that endpoint will be added to the conference. MCUs allows administrators to add MCUs that are managed by TMS. The Users tab allows adding users who possess accounts within TMS. Automatic Best Effort enables the automatic extension of scheduled conferences by 15 minutes up to a maximum of 16 times in a single conference. It is not necessary to add an MCU to a scheduled conference because TMS will select the best option for you based on the External MCU Usage in Routing setting discussed in the previous section. Figure 16-6 shows the different tabs available from the Add Participants window.

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After you have selected the conference. and control the picture mode. From the Participants tab. including a preview of information about them. Some of the controls include dial a participant. Use the Participant Status. Event Log. mute the audio and video. disconnect a participant. and Graphical View tabs for additional control of the conference. you can locate the conference that you would like to control. allow a participant to occupy the main screen of the conference. To view system reports in Cisco TMS. if Java indicates an error.Chapter 16: Cisco TelePresence Management Suite 365 Java requires administrators to log in again. voluminous conference-related information will be displayed. you can view a list of participants. TMS Reporting The Cisco TMS reporting tool is a powerful and robust tool. Figure 16-9 illustrates the conference statistics displayed from the TMS Reporting menu. Figure 16-8 shows how the Conference Control Center would appear to an administrator. and send a text message. move your mouse over the Reporting tab. or denies access to the Conference Control Center. On the Search frame. Most of the conference control functions available natively on the MCU can be performed from the Conference Control Center on TMS. 16 . A drop-down menu of all the reports available in TMS will be listed. Use the same credentials you would use to log in to TMS. consult the Cisco TMS Administration Guide for the appropriate version of Java that should be used with TMS. TMS sources data from all the devices it manages to populate the reports that are generated automatically. When accessing the Conference Control Center on TMS. The Conference Control Center gives you total control over the active conference. Selecting a participant will display a list of conference management tools that can be used for various purposes. Figure 16-8 Cisco TMS Conference Control Center Note TMS is very particular about what version of Java is supported per the version of TMS running within a customer network.

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Bandwidth Usage Network History Return on Investment Return on Investment Global Return on Investment Local Return on Investment and C02 Savings calculate return on investment and environmental savings for your video equipment. Events Scheduling Interface Bridging Methods System Ticketing Log Feedback Log Catches errors and other events from systems. Connection Error System Connection Authentication failure Boot FTP Audit Low Battery on Remote Control Network Packet Loss Log Packet Loss Conference Statistics reports on network and bandwidth usage.Chapter 16: Cisco TelePresence Management Suite 367 Main Menu Option Call Detail Records Submenu Options Purpose All Endpoints and MCUs Tracks the frequency and duration of calls in your TelePresence deployment. Endpoints MCUs Content server Gateway 16 Gatekeeper and VCS User CDR Billing Code Statistics Conferences Shows which billing codes are applied to conferences. Conference Statistics Resources Tracks conferences per user. C02 Savings Return on Investment and C02 Savings calculate return on investment and environmental savings for your video equipment. Reporting Template Any search can be stored and reused as a template. and so on. . type.

Although this lesson did not give an exhaustive explanation of all the tasks TMS is able to perform. how to view open tickets on those systems. easy-to-use web interface.368 CCNA Collaboration CIVND 210-065 Official Cert Guide Summary This chapter focused on how TMS can be used to streamline and simplify the daily tasks of using and managing a Cisco collaboration network all from a single. . it did outline the main functions for which TMS is most commonly used. and how to schedule and manage conferences from TMS and overviewed some of the reporting tools available on TMS. This lesson introduced how to add systems to be managed by TMS.

. 366 Complete the Tables and Lists from Memory Print a copy of Appendix C. Smart Scheduler. Appendix D. TMSXE. SQL. includes completed tables and lists so that you can check your work. 354 Paragraph Understand the purpose of TMSPE and TMSXE. or at least the section for this chapter. 355 Paragraph Know the mechanism TMS uses to manage systems. 364 Table 16-3 Know the different reporting options in TMS and their purpose. Define Key Terms Define the following key terms from this chapter and check your answers in the Glossary: TMS. “Memory Table Answer Key. and complete the tables and lists from memory. “Final Preparation. CDR 16 . IIS. ROI. “Memory Tables” (found on the CD).” and the exam simulation questions on the CD. Table 16-4 Key Topics for Chapter 16 Key Topic Element Description Page Number Table 16-2 Know the protocols and ports TMS uses to communicate across a network. Chapter 18. TCS.” also on the CD. Review All Key Topics Review the most important topics in this chapter. you have a couple of choices for exam preparation: the exercises here. 359 Bulleted List Know the different types of conferences that TMS can create. 360 Paragraph Understand how to use the Smart Scheduler option within TMS. Table 16-4 lists a reference of these key topics and the page numbers on which each is found.NET. SNMP. 363 Paragraph Know that Java is an important component in TMS used to access the Conference Control Center. 356 Paragraph Know the two operations an administrator can perform on tickets TMS generates. TMSPE.Chapter 16: Cisco TelePresence Management Suite 369 Exam Preparation Tasks As mentioned in the section “How to Use This Book” in the Introduction. noted with the Key Topic icon in the outer margin of the page.

This chapter covers the following topics: ■ WebEx Products and Features: This section introduces the concept of WebEx as a cloud-based collaboration meeting space and overviews the different products available within the Cisco WebEx solution. . ■ WebEx Meeting Center: This section examines the features available with Cisco’s pinnacle product. WebEx Meeting Center.

“Do I Know This Already?” Quiz The “Do I Know This Already?” quiz allows you to assess whether you should read this entire chapter thoroughly or jump to the “Exam Preparation Tasks” section. Cisco seeks out key acquisitions that keep them at the top of the market as number one or two in any commerce of which they are a part. “Answers to the ‘Do I Know This Already? Quizzes. Table 17-1 lists the major headings in this chapter and their corresponding “Do I Know This Already?” quiz questions.CHAPTER 17 Cisco WebEx Solutions With the ever-changing workplace. WebEx has placed Cisco strongly in the number-one position for cloud-based collaboration meeting space solutions. keeping up with business needs and trends can often be a strenuous task. You can find the answers in Appendix A.” Table 17-1 “Do I Know This Already?” Section-to-Question Mapping Foundation Topics Section Questions WebEx Products and Features 1–3 WebEx Meeting Center 4–8 . In an effort to stay in front of these workplace transformations. recently launching the Collaboration Meeting Rooms (CMR) solution. and it becomes increasingly obvious why businesses that cannot keep up with these trends fail. One key acquisition Cisco made in 2007 was a company known as WebEx. If you are in doubt about your answers to these questions or your own assessment of your knowledge of the topics. read the entire chapter. This chapter introduces the different WebEx solutions available in the market today and reviews some of the features and tools that enhance the collaboration experience. Add in the complexity and frequency with which newer technologies are entering the market. With keen foresight about the direction the industry was heading. Cisco has continued to develop the service offering available with WebEx.

Cisco WebEx Support Center c. 1. 1720 d. 443 . Attentiveness tool c. 2. If you do not know the answer to a question or are only partially sure of the answer. Cisco WebEx Meeting Center b. Cisco WebEx Event Center What port does Cisco WebEx Meeting Center use for clients to connect to a meeting? a. Cisco WebEx Event Center Which of the following is a feature of Cisco WebEx IM? a. Giving yourself credit for an answer you correctly guess skews your self-assessment results and might provide you with a false sense of security. Cisco WebEx Support Center c. Emoticons b. Follow-up tool d. you should mark that question as wrong for purposes of the self-assessment. 5061 c. Cisco WebEx Training Center d. Content sharing Which of the following Cisco WebEx solutions is available as an on-premises or cloud solution? a. 5060 b. Cisco WebEx Training Center d. 4. 3. Which Cisco WebEx solution offers breakout sessions? a. Cisco WebEx Meeting Center b.372 CCNA Collaboration CIVND 210-065 Official Cert Guide Caution The goal of self-assessment is to gauge your mastery of the topics in this chapter.

Share a file or application c. 500 b. 1000 How many video endpoints can join a meeting using CMR Hybrid? a. 8. 1000 17 . 3000 Which of the following is not a function of Cisco WebEx Meeting Center? a. 25 c. 1 b. 6. 25 c. File transfer b. 300 d. Emoticons How many video endpoints can join a meeting using CMR Cloud? a. Whiteboard d.Chapter 17: Cisco WebEx Solutions 5. 5000 c. 373 What is the maximum number of client participants that can join a Cisco WebEx Meeting Center session? a. 100 d. 1 b. 100 d. 7.

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Cisco WebEx Connect IM is similar to Microsoft Lync or Cisco Jabber. and cultivate leads for your sales initiatives. and no maintenance or upgrade costs. product and project coordination demos. Cisco WebEx Event Center enables companies to host events with up to 3000 participants and to control every aspect of the event from who is invited to following up with participants after the event. which is a real-time global network that provides fast. video. or require registration. it is easy to implement and easy to scale as business needs change. and collaborate on projects. audio. while preserving the end-user experience. 17 . just a predictable monthly subscription.Chapter 17: Cisco WebEx Solutions 375 WebEx Meeting Center can also be offered as an on-premises solution. Cisco WebEx Event Center provides the tools that you need to deliver cost-effective and successful online events. and other icons can be used at the presenter’s discretion to demonstrate participation. a hand can be raised if you have questions. provides all Cisco WebEx cloud services. The Cisco WebEx Collaboration Cloud. These events could range from event planning and promotion. and features are more easily managed. A coffee cup can be displayed to show you are on a break. Emoticons allow participants to interact with the presenter and each other. An attentiveness tool is built in that shows whether participants are on the WebEx page or if they are viewing something else on their computer. Cisco WebEx Support Center provides real-time IT support and customer service to employees and customers anywhere in the world. Cisco WebEx Event Center can be used to qualify. Cisco WebEx Connect IM brings together presence. to delivery and post-event follow-up and campaign reporting. The on-premises solution can be customized with the organization’s logo. Cisco WebEx Training Center offers all the same features as WebEx Meeting Center. and can capture attendee information that can be stored and accessed later. and secure application delivery. WebEx Meeting Center Because all WebEx products are based on the Cisco WebEx Meeting Center platform. Scheduling tools allow administrators to schedule a series of sessions. Cisco WebEx Meeting Center can be used for collaborative sessions. A client can be downloaded to a computer and communicates with the WebEx cloud. internal and external meetings. So. web conferencing. reliable. This application of WebEx can be used to train employees or offer online courses. Cisco WebEx Training Center delivers highly interactive classes and training online. This chapter has already established that Cisco WebEx Meeting Center allows participants to present information. Cisco CMR Cloud and Cisco CMR Hybrid leverage WebEx Meeting Center Cloud to connect WebEx users and traditional TelePresence endpoints together in a single collaboration environment. and sales presentations. share applications. It streamlines the meeting process with a centralized space for managing activities and information. track. Table 17-3 outlines the Cisco WebEx Meeting Center features that are discussed in this section. enterprise IM. There is no upfront investment. These are just a few of the options available with the Cisco WebEx Training Center solution. offer open attendance. with video. and hands-on learning labs. this product warrants a more detailed description of the features offered. breakout sessions. with a few more options needed in a virtual classroom environment. and IP telephony through one client.

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Cisco WebEx Meeting Center is a secure application that can operate with high-quality video for any company from any location in the world. or their entire desktop. . there are different ways to share content between participants. Resuming control of your own desktop is as simple as moving your mouse. That participant then takes control of the meeting and now has the ability to share content.323 for CMR Cloud 377 17 WebEx uses the H.323 for CMR Cloud UDP 1719 H.264 codec for multipoint high-quality video at 720p30. If a participant is sharing his desktop. Using the mouse to scroll over another participant’s name will reveal a Cisco WebEx ball that is grayed out. H. To “pass the ball” to another participant. another participant can request remote desktop control. The host of the meeting will have the Cisco WebEx ball icon displayed beside his or her name. the whole process must be repeated to grant someone else control again. simply click the grayedout ball beside that participant’s name. Figure 17-1 illustrates content that is being shared over a WebEx Meeting Center session. The Cisco WebEx full-screen video experience includes active speaker switching. A pop-up will display on the screen of the presenter. With Cisco WebEx Meeting Center. and content can be shared from any participant within the WebEx Meeting.323 for CMR Cloud TCP 15000-19999 H. application. Whoever is sharing content can choose to share a document. With the high-quality video capabilities and the TCP streaming capabilities.” If another participant is sharing content while the ball is passed. You can also click the grayed-out ball beside your own name to “take the ball. The Cisco WebEx user interface has been modified to have a highquality video experience in all screen views. the content that is being shared will immediately drop from the session. After you have resumed control.Chapter 17: Cisco WebEx Solutions Protocol Port Number Access Type UDP 9000 VoIP/video UDP 9001 VoIP/video TCP/UDP 5060-5069 SIP for CMR Hybrid and Cloud UDP 30000-65535 Media for CMR Hybrid and Cloud TCP 1720 H.264 uses special compression algorithms that allow participants to stream HD video at low bandwidth rates of less than 1 Mbps. It is easy to use and automatically adjusts video quality for each participant according to the participant’s network bandwidth because different users can send and receive different resolutions. who must grant permission before another participant can take control.

Cisco WebEx Meeting Center makes communication across distances a whole lot better by engaging participants and emphasizing key topics in a presentation. Therefore. Cisco also offers an integrated Whiteboard feature and annotation tools with each WebEx session. If a map is being shared. a presenter can add text blocks and draw shapes.378 CCNA Collaboration CIVND 210-065 Official Cert Guide Figure 17-1 Content Sharing over WebEx Meeting Center Sharing content through WebEx is a great way to express ideas and engage other participant in the conversation. . phrase. lines. the name arrow can be used to show a participant’s location or an area that a sales rep is targeting. These same annotation tools used with the Whiteboard feature can be used within content being shared. With the Whiteboard feature. Figure 17-2 illustrates some of the options that you can use with the Whiteboard feature on Cisco WebEx Meeting Center. Examples of how these annotation tools can be used include circling or underlining a word. Sometimes. Different colors can be used to make objects and lines more pronounced. or even draw free style. to make a selection within a Whiteboard drawing. can also use name arrows. However these tools are used. for similar purposes. however. premeditated content is not enough. the annotation tools could be used to draw lines of where projections should be or to highlight key elements that will impact these projections. All participants within a meeting. or graphic to draw participants’ attention to the topic being discussed. On a graphic showing sales projection for the next quarter.

Figure 17-3 illustrates the recording option available with Cisco WebEx Meeting Center. a chat-only feature can be allowed for the majority of participants and a smaller team of panelists can be used to answer questions as they are asked. without offering any kind of interaction. while the main host continues with the presentation. Such an application may be a CEO making a state of the company address to an entire body of employees. If a presentation is being made and questions about the content are anticipated but time is of the essence. The host may only want the participants to see and hear the information being shared. hosts can download and delete recorded meetings and then host access to the recorded meetings from their own on-premises streaming server. The Cisco Media Experience Engine (MXE) can be used to change the format and add analytics to the WebEx recorded content. Another great feature offered with Cisco WebEx Meeting Center is the ability to record meetings.Chapter 17: Cisco WebEx Solutions 379 17 Figure 17-2 Cisco WebEx Meeting Center Whiteboard Feature You do not have to use Cisco WebEx Event Center to support a large number of participants. With WebEx Premises. recorded meetings are stored on your local server. With Cisco WebEx Meeting Center Cloud. Cisco TelePresence Content Server (CTS) or Cisco Show and Share (SnS) are two great applications for streaming content. recorded meetings are stored in the cloud. WebEx does have a storage fee for recordings. . Participants can then be invited to review recorded meetings or optionally download them for reference later. The host can then control what privileges each participant has within the meeting. but because they can be downloaded. Cisco WebEx Meeting Center can scale from one to hundreds of attendees.

These selections appear in the same pop-up window on all participants’ computers. . if they just click one of the items in the list and then click the Download button. Figure 17-4 illustrates the pop-up window that can be used in WebEx Meeting Center to transfer files and applications. files and applications can be transferred to all participants within a WebEx session for download.380 CCNA Collaboration CIVND 210-065 Official Cert Guide Figure 17-3 Cisco WebEx Meeting Center Recording Feature In addition to all these other features available within a Cisco WebEx Meeting Center session. Then. the item will download from WebEx to their personal computer. A pop-up window will appear with two options: Share File and Download. The host needs to click the Share File button and select the files or applications he wants to share. The host simply has to enable the option to transfer a file.

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audio. Cisco WebEx Event Center. adds the preferred TelePresence endpoint and the WebEx information. Summary Cisco has established themselves as the global leader in many venues. Cisco WebEx Connect IM. and sends the invitation to all participants. The host selects the participants. and on any device. formerly known as Cisco TelePresence WebEx OneTouch 2. including mobile users. Using Cisco WebEx collaboration products. Cisco WebEx Meeting Center. a meeting host can launch a joint Cisco TelePresence and WebEx meeting with the simplicity of OBTP. anytime. Cisco Unified Communications Manager or Cisco TelePresence Video Communication Server (Cisco VCS) for Cisco TelePresence endpoints enables CMR Hybrid. and up to 500 participants with the web client. microphone. Any PC or mobile devices with a camera. Cisco VCS Expressway is required for connectivity to WebEx meetings through a corporate firewall. In addition to this product. Cisco CMR Cloud allows up to 25 participants with a standards-based endpoint. Supported Cisco TelePresence multipoint conferencing systems include Cisco TelePresence Server and Cisco TelePresence MCU. and up to 500 participants with the web client. a meeting host can launch a joint Cisco TelePresence and WebEx meeting with the simplicity of One Button to Push (OBTP). To schedule a meeting. from anywhere. share applications. there are Cisco WebEx Training Center.382 CCNA Collaboration CIVND 210-065 Official Cert Guide CMR Hybrid.0. Cisco CMR Hybrid leverages both Cisco WebEx Meeting Center and on-premises video infrastructure to allows up to 100 participants with a standards-based endpoint. and sales presentations. It blends the ease of use and broad reach of both Cisco TelePresence and Cisco WebEx solutions into one collaborative solution. product and project coordination demos. including on-demand applications for collaborative business in the cloud through the Cisco WebEx product line. and Cisco WebEx Support Center. Many tools available within a WebEx meeting enhance the presentation and convalesces abettor participation. It enables two-way video. CMR Hybrid displays the participant list in the Cisco WebEx meeting client and in the welcome screen for the Cisco TelePresence attendees. With Cisco TelePresence WebEx OneTouch. . an organizer can use a Microsoft Outlook integration that the WebEx Productivity Tools enable. internal and external meetings. and Internet connectivity can join meetings. Scheduling of the CMR Hybrid conferences requires Cisco TelePresence Management Suite (Cisco TMS). you can conduct online meetings over the web in real time. It streamlines the meeting process with a centralized space for managing activities and information. and content sharing between attendees using any type of TelePresence endpoints and WebEx conference participants. extends Cisco TelePresence meetings to Cisco WebEx users. These products include the pinnacle product. With Cisco TelePresence WebEx OneTouch. to join a meeting. Cisco WebEx Meeting Center allows participants to present information. Cisco WebEx includes several products that cater to differing business requirements. to join a meeting. speakers. Cisco WebEx Meeting Center can be used for collaborative sessions. and collaborate on projects.

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Note Appendixes C. now that you have completed all the earlier chapters in this book. most people need more preparation than just reading alone.The first 17 chapters of this book cover the technologies. The second section lists some suggestions for a study plan. The first section explains how to install the exam engine and practice exams from the CD that accompanies this book. protocols. and features required to be prepared to pass the 210-065 CIVND (Implementing Cisco Video Network Devices) exam to become certified as a CCNA Collaboration professional. This chapter details a set of tools and a study plan to help you complete your preparation for the exam. and E exist as soft-copy appendixes on the CD included in the back of this book. Although these chapters supply the detailed information. D. This short chapter has two main sections. . commands.

You need this login to activate the exam. Step 2. Install the Exam Engine The following are the steps you should perform to install the software: Step 1. The Pearson Cert Practice Test engine lets you study the exam content (using study mode) or take a simulated exam (in practice exam mode). Insert the CD into your computer. including the exam engine and the CD-only appendixes. The software that automatically runs is the Cisco Press software to access and use all CD-based features. Installation of the exam engine takes place in two steps: Step 1. Activate and download the CICD practice exam. just use your existing login. there is no need to register again. please register when prompted. click the option to Install the Exam Engine. Step 3. you can then activate and download the current CIVND exam from Pearson’s website.CHAPTER 18 Final Preparation Tools for Final Preparation This section lists some information about exam preparation tools and how to access the tools. The installation process gives you the option to activate your exam with the activation code supplied on the paper in the CD sleeve. Respond to the prompt windows as you would with any typical software installation process. This process requires that you establish a Pearson website login. This software presents you with a set of multiple-choice questions. covering the topics you will be likely find on the real exam. The CD in the back of the book contains the exam engine. . Step 2. Install the exam engine from the CD. Exam Engine and Questions on the CD The CD in the back of the book includes the Pearson Cert Practice Test engine. Therefore. From the main menu. Once installed. If you already have a Pearson website login.

make sure you selected the My Products tab on the menu. For instance. To activate and download the exam associated with this book. the software and practice exam are ready to use. only has to happen once. and the registration process. Updating your exams will ensure you have the latest changes and updates to the exam data. The activation process downloads the practice exam. remove the activation code from the CD sleeve in the back of that book. and click the Use button. you should then activate the exam associated with this book (if you did not do so during the installation process) as follows: Step 1. from the My Products or Tools tab. then click Finish. click the Activate button. all you have to do is start the exam engine (if not still up and running). you can purchase additional exams with expanded functionality directly from Pearson IT Certification. Step 2. for each new exam. Start the Pearson Cert Practice Test (PCPT) software. Step 3. if you buy another new Cisco Press Official Cert Guide or Pearson IT Certification Cert Guide. click the Activate button. Once the activation process is completed. and select the Update Products button. The Premium Edition of this title contains an additional two full practice exams and an eBook (in both PDF and ePub format). From there. Simply select the exam. In addition. This will ensure you are running the latest version of the software engine. Activating Other Exams The exam software installation process. If you want to check for updates to the Pearson Cert Practice Test exam engine software. . the My Products tab should list your new exam.386 CCNA Collaboration CIVND 210-065 Official Cert Guide Activate and Download the Practice Exam Once the exam engine is installed. At this point. enter the activation key from the paper inside the cardboard CD holder in the back of the book. Click Next. If you do not see the exam. simply select the Tools tab. only a few steps are required. and click the Update Application button. Because you have purchased the print version of this title. and perform Steps 2 through 4 from the previous list. Once entered. A coupon in the CD sleeve contains a one-time-use code and instructions for where you can purchase the Premium Edition. Premium Edition In addition to the free practice exam provided on the CD-ROM. you can purchase the Premium Edition at a deep discount. Step 4. Then. To update a particular exam you have already activated and downloaded. simply select the Tools tab. the Premium Edition title also has remediation for each question to the specific part of the eBook that relates to that question. At the next screen. you do not even need the CD at this point.

Chapter-Ending Review Tools Chapters 1 through 17 each have several features in the “Exam Preparation Tasks” section at the end of the chapter. you can attempt to complete the tables. Consider the following ideas as you move from reading this book to preparing for the exam. Instead of simply reading the tables in the various chapters. “Memory Tables. It also exercises the memory connectors in your brain. contains the completed tables to check yourself. Study Plan With plenty of resources at your disposal. It can also be useful to use these tools again as you make your final preparations for the exam. which forces a little more contemplation about the facts. To register.” To access some of the features/resources. To reach the Cisco Learning Network.” also a PDF located on the CD. and information about each exam. “Memory Table Answer Key. this book purposefully organizes information into tables and lists for easier study and review.cisco. you need to use the login you created at Cisco. If you do not have such a login. Appendix D.” lists partially completed versions of many of the tables from the book. you can register for free.com.Chapter 18: Final Preparation 387 To view the premium edition product page. go to http://learningnetwork.com. learning video games. For review. this book’s Appendixes C and D give you another review tool. Appendix C. You can open Appendix C (a PDF on the CD that comes with this book) and print the appendix.com. Resources found here include sample questions. However. click Register at the top of the page. Rereading these tables can be very useful before the exam. go to www. forums on each Cisco exam. it is easy to skim over the tables without paying attention to every detail.ciscopress. You may have used some of or all these tools at the end of each chapter. You can also just refer to the tables as printed in the book. The Cisco Learning Network Cisco provides a wide variety of CCNA Collaboration preparation tools at a Cisco website called the Cisco Learning Network. Memory Tables Like most Certification Guides from Cisco Press.com/ title/9781587144424. simply go to Cisco. you should approach studying for the CCNA Collaboration exam with a plan. especially when you remember having seen the table’s contents when reading the chapter. 18 . plus it makes you think about the information without as much information. This exercise can help you focus during your review. or just search for “Cisco Learning Network. and supply some information.

there are a number of sources for lab access. Jabber Client and Jabber Video for TelePresence soft clients. Using the Exam Engine The Pearson Cert Practice Test engine on the CD lets you access a database of questions created specifically for this book. and definitions must be recalled to do well on the test. including online rack rentals from trusted Cisco Partners and the Cisco Partner E-Learning Connection (PEC). if you work for a Partner. and Cisco Video Communication Server (VCS). memorize the definitions of important security terms. You can refresh your memory and practice recalling information by reviewing the activities in the “Exam Preparation Tasks” section at the end of each chapter. These sections will help you study key topics.388 CCNA Collaboration CIVND 210-065 Official Cert Guide Recall the Facts As with most exams. In addition. concepts. Nothing beats handson experience. Otherwise. testing on specific topics. you will see the command syntax and the sequence in which configuration commands should be entered. For multipoint calls. you can select options like randomizing the order of the questions and answers. If you do not work with security technologies and features on a daily basis. This means that hands-on experience is going to take you over the edge to confidently and accurately build or verify configurations (and pass the exam). If at all possible. but we cannot avoid the fact that hands-on experience means you need to get your hands on some gear. you need access to the Cisco Unified Communications Manager (CM). At the least. and any of the TC software-based endpoints. you should try to gain access to some endpoints. you can review the key topics in each chapter and follow the example configurations in this book. I know that is a tall order. such as 8945 or 9971 IP Video Phones. take advantage of it. You need to be familiar with switch features and the order in which configuration steps should be implemented. and recall the basic command syntax of configuration and verification commands. you might have trouble remembering everything that might appear on the CCNA Collaboration exam. many facts. Cisco IM and Presence Service. You might also have some Cisco equipment in a personal lab at home. and many other options. as follows: ■ Study mode: Study mode is most useful when you want to use the questions for learning and practicing. DX series endpoint. In study mode. Practice Configurations The CCNA Collaboration exam includes an emphasis on practical knowledge. The Pearson Cert Practice Test engine can be used either in study mode or practice exam mode. If you have access to a lab provided by your company. . CTS 500. automatically viewing answers to the questions as you go. For registering and placing calls. you need access to a Cisco TelePresence MCU and a Cisco TelePresence Management Suite (TMS).

It also restricts your ability to see your score as you progress through the exam and view answers to questions as you are taking the exam. When in study mode. Save it until the end so that you will not have seen the questions before. or both. and the usefulness of the exam database may go down. To select the exam engine mode. you can further choose the book chapters. However. not using it for review during your review of each book part. So. you can use study mode. practice exam mode. providing you with a more exam realistic experience. Consider upgrading to the Premium Edition of this book if you want to take additional simulated exams. ■ Save the question database. Use study mode to study the questions by chapter. These timed exams not only allow you to study for the actual 210-065 CIVND exam. and then click the Use button. When doing your final preparation. Select the exam you want to use from the list of available exams. consider the following options when using the exam engine: ■ Use the question database for review. limiting the questions to those explained in the specified chapters of the book. you will likely start to remember the questions.Chapter 18: Final Preparation 389 ■ Practice Exam mode: This mode presents questions in a timed environment. 18 . The engine should display a window from which you can choose Study Mode or Practice Exam Mode. they also help you simulate the time pressure that can occur on the actual exam. use practice exam mode to simulate the exam. just as with the other final review steps listed in this chapter. Then. click the My Products tab. after you have seen each question a couple of times.

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A. B 3. A 3. C 2. A 1. B. B 2. B 4. A. C. C 4. A Chapter 2 1. C 2. D 4. D 7. C 8. A 4. C 6. C 5. B 10. B 9. D 8. A 6. D 5. B 4. B 4. A 5. C 5. C Chapter 6 . B 7. C 6. B 2. A 3. D 3. B 2. C 2. C 6.APPENDIX A Answers to the “Do I Know This Already?” Quizzes Chapter 1 Chapter 4 1. D 8. B 9. A 7. B 1. D 9. A 5. B 3. B 8. A 3. B 5. B 1. A. A Chapter 3 Chapter 5 1. D 7.

B 3. C Chapter 9 1. B 10. A 19. D 17. A 10. A 8. B 6. A 12. D 3. D 4. B 9. D 10. C 7. D 2. B . C 8. B 2. B 5. D 5. B 8. A 6. C 9. C Chapter 8 1. D Chapter 10 1. C 9.392 CCNA Collaboration CIVND 210-065 Official Cert Guide 6. B 2. C 2. C 20. A 7. C. A 9. B Chapter 7 1. D 7. D 6. D 4. C Chapter 11 1. B 4. D 10. A 7. C 15. A 3. C 5. C 8. A 2. C 11. B 5. D 4. B 6. C 3. B 5. B 13. A 18. B 4. A 7. C 8. C 3. D 14. A 16. B 10. A 9. D 6.

D 4. A 5. A 2. B 1. D 4. D 9. 10. C 8. D 4. D 3. C 6. B 5. C 6. D 7. A 10. A Chapter 16 1. B 7. D 8. B 2. C 3. B 4. C 5. C Chapter 12 Chapter 15 1. 10. B 7. C 7. B 1. D 393 A . A 8. C 6. A 1. D C 2. D C 2. D Chapter 13 3. A 5. C 9. A 2. C 6. C 3. C 9. A 9. C 8. A 8. A 4. B 6. D 2. A 5. A 7. A 10. D Chapter 14 3. A 8. C 10. B Chapter 17 1. B 6. A 3.Appendix A: Answers to the “Do I Know This Already?” Quizzes 7. B 5. A 4. C 9. B 7.

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reader feedback allows Cisco Press to gauge which topics give our readers the most problems when taking the exams. the authors create new materials clarifying and expanding upon those troublesome exam topics. Select the Appendix option under the More Information box. you might need to consult the new edition of the book for the updated content. and read only the latest version that you downloaded from the companion website. However. Download the latest “Appendix B” document. changing document. Website has a later version: Ignore this Appendix B in your book. the additional content about the exam is contained in a PDF document on this book’s companion website. given that the main purpose of this appendix is to be a living. Step 3.APPENDIX B CCNA Collaboration 210-065 (CIVND) Exam Updates Over time. this appendix does the following: Mentions technical items that might not have been mentioned elsewhere in the book Covers new topics if Cisco adds new content to the exam over time Provides a way to get up-to-the-minute current information about content for the exam Always Get the Latest at the Companion Website You are reading the version of this appendix that was available when your book was printed. Technical Content The current version of this appendix does not contain any additional technical coverage. at http://www.ciscopress. To assist readers with those topics. As mentioned in the introduction. In those cases. Note Note that the downloaded document has a version number. In particular. it is important that you look for the latest version online at the book’s companion website. To do so: Step 1. you should do the following: Same version: Ignore the PDF that you downloaded from the companion website. Step 2. . Browse to http://www.com/ title/9781587144424. the changes are usually too extensive to provide in a simple update appendix. This appendix is intended to provide you with updated information if Cisco makes minor modifications to the exam upon which this book is based.0) with the latest online version of this appendix. When Cisco releases an entirely new exam. Comparing the version of the print Appendix B (Version 1.ciscopress. This appendix attempts to fill the void that occurs with any print book.com/title/9781587144424.

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. 802.11g.11a/b/g/n/ac denotes support for 802. 1080p30 second.3at PoE A standard for providing a maximum of 25.Glossary . 720p60 An abbreviation for video transmission at 720p resolution at 60 frames per second. 802.NET The Microsoft programming framework on which Internet Information Services (IIS) is built and operates. An abbreviation for video transmission at 1080p resolution at 30 frames per ACF Admission confirm. 802. 802.11 capable followed by a list of the radios supported. Cisco defines an ad hoc conference as any conference where the participants joining the conference are not scheduled. 802. 802. and 802. Class 4 devices require 802.323 RAS messaging.3at.11a/b/g/n/ac Standards for wireless local-area network radio transmission and associated data rates. devices with wireless network adapters will be listed as 802.3af PoE A standard for providing a maximum of 15. This is also known as PoE+. 23B+D A designation for an ISDN PRI (T1) implementation including 23 bearer channels and 1 data channel. Sent from the gatekeeper to an endpoint confirming call setup can proceed. 2B+D A designation for an ISDN BRI implementation including two bearer channels and one data channel.3af standard defines only the use of Classes 0. Ad hoc Not scheduled. part of the H. Active Load The currently installed and running firmware version on a Cisco IP Phone. Class 4 devices must have 802.3at power available to function. 720p30 An abbreviation for video transmission at 720p resolution at 30 frames per second. The 802. 1. Typically. In this case. and 3. 30B+D A designation for an ISDN PRI (E1) implementation including 30 bearer channels and 1 data channel.11ac standards. AGC Automatic gain control is used with audio equipment to help equalize the sound transmitting through speakers and microphones to help reduce the amount of echo and feedback heard. 2.11a. AD Active Directory (AD) is a Microsoft LDAP product that stores and shares information in environments that require high-availability access to user account information.4 watts of DC power to a PoEcapable device.5 watts of DC power to a PoEcapable device. 802.11b.11n.

meaning when Jabber sends or receives a call request. . users. Artifact-removal technology Cisco provides computationally advanced filters to remove visual artifacts left by poor endpoints or low-bandwidth encoders (such as 3G devices) to provide improved images. Busy Lamp Field (BLF) A button defined on a phone for the express purpose of monitoring the line state of another phone. ARQ Admission request. to the IP network. Bulk Administration Tool (BAT) A utility within CUCM that allows for mass modification of phones. BRI Basic Rate Interface. Auto-registration A capability in CUCM that allows for phones to be connected to the network. The code-line interface used by programmers and equipment administrators to issue advanced-level commands to the system. BNC Bayonet Neill-Concelman connectors are used on coaxial cable. Auto participants will hear an interactive voice response (IVR). Analog terminal adapter (ATA) An IP telephony endpoint that enables the connection of analog-based stations. gateways. It is also used in embedding shared content into a video stream during a video call or videoconference. Basic Rate Interface (BRI) BRI is an ISDN interface to basic rate access.323 RAS messaging. register. Sent from the gatekeeper to an endpoint confirming the call attempt failed. Auto attendant A virtual receptionist feature available on MCUs. such as phones and fax machines. Sent from an endpoint to the gatekeeper to request a call be established.398 Allow Control of Device from CTI Allow Control of Device from CTI The CTI control service on the Cisco Unified CM allows a phone to be controlled by the Jabber soft client. part of the H. part of the H.323 RAS messaging. ARJ Admission reject. directory numbers. which auto attendants are often referred to as. the media and signaling is rerouted through the associated phone. Basic rate access consists of a single 16-kbps D channel plus two 64-kbps B channels for voice or data. API Application programming interface. Binary Floor Control Protocol (BFCP) Binary Floor Control Protocol is a protocol for controlling access to the media resources in a conference. Assent Cisco proprietary protocol that allows NAT and firewall traversal in a secure environment with use of only a few ports. and receive a directory number without any phone-specific administrative configuration. BRI links have two B channels that support 64 kbps and one D channel that supports 16 kbps. They could be used in composite or component video connections. Auto attendants are used as a means for participants to choose what conference they want to join. and other devices.

and other content to digital screens via Cisco digital media players. route patterns. and lifecycle to improve the voice and video collaborative experience . resulting in very poor quality for all concurrent calls. Cisco IPICS The Cisco Physical Access Manager appliance is a physical intrusion-detection solution using Cisco Physical Access Gateway devices to connect conventional wired sensors. Endpoints use CDP to communicate with the LAN switch regarding the ID of the voice/video VLAN. Cisco Prime Collaboration A suite of products and capabilities that automate network management. Cisco Discovery Protocol (CDP) Cisco proprietary protocol created in 1994 to provide a mechanism for management systems to automatically learn about devices connected to the network. and a CSS determines which partitions calling devices must search when they attempt to complete a call. The purpose of CAC is to prevent the transmission of voice traffic in excess of what the link can support without overflowing the QoS voice priority queue and causing voice packets to be dropped by the router. class of restriction. CDP Cisco Discovery Protocol. Calling search space (CSS) Partitions can be seen as a collection of route patterns. Color levels and mixtures that are broken out when converting video to digital Cisco Audio Session Tunnel (CAST) Allows IP Phones and associated applications behind the phone to discover and communicate with the remote endpoints without requiring changes to traditional signaling components. per-port power management details. CAC can be implemented using the CUCM locations configuration within or between clusters. using RSVP. Cisco Cast An subsystem component of the Cisco Digital Media Suite architecture that allows delivery of live and on-demand video. and other operations associated with call setup. Proprietary protocol used by Cisco devices to discover VLAN information from Cisco switches. primarily for surveillance and security purposes. CDR Call detail record.Cisco Prime Collaboration 399 Call Admission Control (CAC) Call admission control refers to one of several techniques for monitoring the total remaining bandwidth available for voice traffic over a WAN link. and QoS information. Chrominance format. destination route pattern lookup. or using gatekeeper routers. and translation patterns can all belong to specific partitions. broadcast television. connection admission control. along with other physical-security elements through a converged IP network. state change. Directory numbers. Call control An central or distributed entity that provides signaling. monitoring. Cisco CallManager CCMCIP A service that runs on Cisco Unified Communications Manager and retrieves a list of devices associated with each user. and teardown in telephony or video infrastructure deployments. CCTV Closed-circuit television is a TV system in which signals are not publicly distributed but are monitored. A CSS is an ordered list of route partitions.

Class 4 devices are classified as High Power devices.3af and therefore not supported by equipment supporting only 802. commonly known as PoE+.44–3. operators can choose a predefined layout of cameras and push it out to the displays of all users or choose to send different users various layouts with differing camera feeds. 802.3af.94 watts / 0–4 mA. fully virtualized. Class 0 is currently referenced as unimplemented or reserved. Class 4 PoE Power over Ethernet classification providing 12. Class 1 PoE Power over Ethernet classification providing 0. Class 2 devices are classified as Low Power devices.400 Cisco TelePresence Server (CTS) Cisco TelePresence Server (CTS) A scalable videoconferencing bridge that works with Cisco Unified Communications Manager to bring multiparty video to unified communications deployments. and streaming Cisco Video Operations Manager Software Offers centralized administration of all the Cisco video-surveillance solution components and supports Cisco video surveillance endpoints. Cisco Video Virtual Matrix Software Supporting many layouts. CMR Cloud A Cisco CMR solution that can host WebEx users and video endpoints in the same collaboration meeting room hosted by WebEx Meeting Center. storing.95–25. Cisco Video Media Server Software of video feeds. data. Class 2 PoE Power over Ethernet classification providing 3. Class 3 devices are classified Mid Power devices. and web conferencing in a single solution. and mobility products and applications. Responsible for the recording. video.44–12. behind-the-firewall conferencing solution that combines audio.95 watts / 26–30 mA. Cisco Unified Mobility A call mobility option on the Cisco Unified CM that allows multiple endpoints to ring when the alias of a singe endpoint is dialed. video. Cisco WebEx Meetings Server (CWMS) An on-premises instance of the WebEx Meeting Center platform.84 watts / 9–12 mA. Class 3 PoE Power over Ethernet classification providing 6.50 watts / 36–44 mA. defines Class 4. CMR Collaboration Meeting Rooms. Class 4 is not specified by 802. Class 0 PoE Power over Ethernet classification providing 0.49 watts / 17–20 mA. ClearVision Cisco ClearVision technology can take SD and ED video and reproduce the image at HD quality with no extra cost in bandwidth. . Cisco’s term for virtual conference meeting rooms accessed either through an SaaS or on-premises server. Cisco Unified Communications Manager (CUCM) An IP-based collaboration call control platform developed and sold by Cisco Systems for the purpose of delivering the right user experience to the right endpoint by integrating voice.84–6.3at.49–12. Class 1 devices are classified as Very Low Power devices. It offers a highly secure.

or start applications based on incoming caller ID and remotely track calls and contacts for billing purposes. or Collaboration Meeting Rooms. Component video Component video takes the luminance and chrominance video data and sends out luminance. Common Intermediate Format (CIF) An industry-standard video format representing a resolution of 288x352. Computer Telephony Integration (CTI) Computer Telephony Integration extends the rich feature set available on CUCM to third-party applications. open Windows. voice. chrominance blue. a camera.ConferenceMe 401 CMR Hybrid A merger of the web-based CMR and on-premises Cisco TelePresence technologies that creates a single. it is the mechanism that provides a means of providing desk phone control from a software client. chrominance red. Voice over Frame Relay. such as a Unity Connection call handler or a Cisco Unified Contact Center Express or Enterprise IVR. which are 144x176 and 576x704. Conference A virtual meeting space reserved for participants who are able to dial into it. . and Voice over ATM. Cisco CTI-enabled server applications can intelligently route contacts through an enterprise network. and capture media for contact recording and analysis. and content-sharing technologies. Codec In Voice over IP. for DTMF purposes. For example. and a display monitor. respectively. persistent collaborative workspace enabling everyone to meet using nearly any device. CTI route points use CTI events to communicate with CTI-capable applications. Collaboration Meeting Rooms (CMR) A WebEx cloud-based. such as Cisco Jabber. speakers. Composite video Composite video takes the luminance and chrominance video data and compresses it together to send across a singe copper connection. This is the resolution used by PAL (European) television systems. At the desktop. a DSP software algorithm used to compress/decompress speech or audio signals. ConferenceMe Client application downloaded from an MCU that allows participants to join a conference from their computers. CIF is a 4:3 resolution full-screen. The computer must have a microphone. Computer Telephony Interface Quick Buffer Encoding (CTIQBE) Allows an extension to CTI for NAT/PAT. seamless meeting experience whether attending via web or TelePresence endpoint. Cisco CTI enables third-party applications to make calls from within Microsoft Outlook. For purposes of the exam. supports all out-of-band (OOB) methods and does not support RFC 2833. a CTI route point directs inbound calls to application services. for a business-quality video collaboration experience that combines video. Computer Telephony Interface (CTI) route point A virtual endpoint that. Cisco refers to conferences as CMRs. provide automated caller services such as auto-attendant and interactive voice response (IVR). Related resolutions are QCIF (Quarter CIF) and 4CIFl. and chrominance yellow or green on separate copper connections. allowing telephony applications to function across a firewall.

. Digital Media Manager (DMM) A web-based media management application allowing scheduling and publication of digital media content to desktop and digital signage displays. In SNA subarea routing.402 CoS CoS Class of service. directly accessible to other ones. without special support. The DHCPOFFER includes an available network address and any configured options. DHCPDISCOVER A client seeking DHCP services will broadcast a DHCPDISCOVER message on the local subnet to locate available DHCP server resources for that subnet. Also called ToS. The device pool contains only device. CTMan Cisco TelePresence Manager. DHCP Dynamic Host Configuration Protocol is a client/server protocol used to provide IP information to a device automatically. DAS Direct-attached storage is computer storage that is directly attached to one computer or server and is not. DHCP Request The acceptance of the IP information from the client that was offered by the DHCP server. CTS Cisco TelePresence endpoint. Only the security features that the selected device and protocol support display in the Security Profile Settings window. An indication of how an upper-layer protocol requires a lower-layer protocol to treat its messages. Digital Media Designer (DMD) An application component within the Cisco Digital Media System that allows formatting and layout of content to be displayed via Cisco DMP endpoints. Device security profile To enable security features for a phone. DHCP Offer The IP information a DHCP server sends to an endpoint as an offer. DHCPOFFER A message sent to an end station in response to that station’s broadcast of a DHCPDISCOVER message requesting DHCP services.and location-related information. The device pool structure supports the separation of user and location information. you must configure a new security profile for the device type and protocol and apply it to the phone. a tool used to schedule TelePresence endpoints in a multipoint conference meeting through an MCU. Device pool Device pools define sets of common characteristics for devices. DHCP Ack The permission sent from the DHCP server to the client authorizing the IP Information to be used. This does not yet configure the endpoint with this information. A CoS definition consists of a virtual route number and a transmission priority field. CSS UCS Cisco Connected Safety and Security UCS Server. CoS definitions are used by subarea nodes to determine the optimal route to establish a given session. such as Option 150 TFTP Server for collaboration endpoints. Servers respond with a DHCPOFFER message. DHCP Discovery Fist step in the DHCP process where a device requests IP information from a DHCP server.

DVI Digital Video Interface is a composite video connector that comes in three styles: DVI-D (digital for HD video). Digital Media System (DMS) A suite of applications allowing the management and delivery of video (live or on-demand) and dynamic application content to digital displays Digital signal processor (DSP) Specialized hardware microprocessors architecturally optimized for specific purposes._tcp. and other dynamic content to digital displays. DSCP Differentiated services code point. these are optimized to deal with conversion of analog and digital signals to or from packetized voice. It is used as an extra layer of security to prevent unauthorized users from accessing important data within an organization’s main corporate network. the _collab-edge. For example. The domain is typically the IP address of the Cisco Unified CM but is unseen by users when calls are placed. DNS SRV record A service locator DNS record that resolves to an application or protocol specific service handler.com DNS SRV record would be used to point Internet-based Jabber endpoints to the Expressway-E address for firewall-traversal purposes. DN The directory number is the host part of the URI endpoints use when registering to the Cisco Unified CM. DMZ A demilitarized zone is a small network that exists between a main corporate network and the public Internet. and DVI-I (interlaced. They also provide for MTP. 403 . and delivery of video and application content to digital media player devices. services. DNS servers are typically created for both internal and external naming services. Digital Signs A subsystem component of the Cisco Digital Media Suite architecture that provides a central management portal for control. DNS architecture creates a hierarchical. distributed naming system for computers.domain. Dual-tone multifrequency (DTMF) A telecommunication signaling system using the tones generated at two frequencies within the voice-frequency band over telephone lines between telephone equipment and other communications devices and switching centers. and transcoding service for CUCM-based endpoints. Domain Name Service (DNS) A network-based service that provides name resolution to IP address. The combination of the two creates a unique combination within CUCM. The DN is a construct consisting of the actual assigned number and the partition in which that number is placed. DNS A record A DNS record that resolves to the IP address of a specific end host. DSP Digital signal processing refers to various techniques for improving the accuracy and reliability of digital communications. In the case of Cisco PVDMs. provisioning. could receive a DVI-D or DVI-A connection). DVI-A (analog for SD video). and other network resources. motion graphics.DVI Digital media player (DMP) IP-based hardware endpoints that play live or on-demand content. Directory number (DN) The phone number assigned to an endpoint. web pages. conferencing.

In E1 R2 implementations. Capacitive is a technology used in touchscreen devices that allows for the device to respond more easily to touch. and IM&P services to software clients and endpoints outside the firewall. adding the capability of automatic allocation of reusable network addresses and additional configuration options. 30 are used for voice or data. voice. Firewall traversal A mechanism offered by Cisco VCS and Expressway architectures that allows for VPN-less access to enterprise resources from authorized clients. voice. Dynamic Host Configuration Protocol (DHCP) As defined in RFC 2131. FHD capacitive FHD stands for full high definition. One of the additional channels (0) is used for frame sync. there are 32 channels. External DNS DNS services located on the public Internet. FindMe An option on the Cisco VCS that allows multiple endpoints to ring when the FindMe ID is dialed. These services include IM. E1 primary rate access consists of a single 64-kbps D channel plus 30 B channels for voice or data. DHCP is based on the Bootstrap Protocol (BOOTP). Cisco Expressway-C and Expressway-E form a secure traversal link to enable video. By using LP or EP/SLP. presence. Alternatively. XMPP is the underlying messaging protocol used by Cisco Jabber and numerous other IM clients. CRC4. and alarms. voice. and IM&P services to software clients and endpoints outside the firewall. E1 CAS E1 Channel Associated Signaling uses bits within specific channels to convey framing.404 DVR DVR Digital video recorder is a security system device that records the video from up to 16 surveillance cameras on a hard disk. content. usually maintained by a service provider. and more. Extensible Messaging and Presence Protocol (XMPP) A standard protocol for messageoriented communications using an Extensible Markup Language (XML). and signaling information. The frame rate can be switched from real time to time lapse to save disk space. resistive touchscreen technology has been used. Expressway-C The internal gateway component of the Cisco Expressway (Collaboration Edge) solution. Firmware The underlying operating system and software components of collaboration endpoints. E1 PRI E1 PRI is an ISDN interface to primary rate access. content. . Euroblock Audio connecter that uses a tap screw to attach raw audio wires. video. EP The recording times on a VHS cassette up to triple the time length using Extended Play (EP). while the other (16) is used for signaling. Cisco Expressway-C and Expressway-E form a secure traversal link to enable video. the already poor quality is reduced. also known as Super Long Play (SLP). DHCP provides a framework for passing configuration information to hosts on a TCP/IP network. clocking. Expressway-E The external gateway component of the Cisco Expressway (Collaboration Edge) solution.

405 .263 include SQCIF (128x96 pixels).323 The IP communication standard created by the ITU (International Telecommunications Union) in circa 1984 for voice and video communication over IP. it is a block-oriented.245 is used for capabilities exchange. H. Standard image sizes specified by H. H. motion-compensationbased ITU-T standard format used in providing high-quality.H.225 H. Gatekeeper Confirm is a RAS message used by the gatekeeper to send its IP address to the endpoint so that the endpoint can attempt to register to it. H. FQDN The fully qualified domain name is the domain on URI and URL addresses that must be qualified against a server. H. GET A message type used by some protocols to request specific information from a network service.245 is also responsible for closing logical channels at the end of a call. H.265 Video-compression codec that offers a higher pixel saturation and better video communication using less bandwidth. an HTTP GET message would issue a request to a web server for a specific web page.com.323 entity that provides interoperability between the IP network and analog or digital endpoints. H. H.225 is the H. the URI address must qualify the domain being used against the SIP server before devices are allowed to register. HDTV. GRQ/GCF Gatekeeper Request is a RAS message used by endpoints to locate a gatekeeper to register to when discovery mode is configured as auto. Fully qualified domain name (FQDN) The designation of a unique end system.323 was based on of the H.323 fps Frames per second.com is the FQDN of the mail server for domain. which includes its hostname and domain so that it can be resolved via DNS.320 standard for circuit-switched communication. and opening logical channels (or ports). However. Blu-ray.323 voice and video implementations. Gateway An H. H.931 handshake between devices is complete. and numerous other purposes. low-bit-rate video and often is used for Internet streaming. The most common use of FQDNs is in conjunction with a DNS.320 A general ITU-T recommendation for running multimedia over ISDN-based networks. master/slave negotiations. H.264 Also known as MPEG4 Part 10 (AVC). mail.323 call setup communication sent between devices. QCIF (176x144). For example.domain.245 Once the Q. Gatekeeper A call control and CAC mechanism most often associated with H.931 protocols for sending and receiving information. Most common full HD resolutions are 1080p30 and 720p60. in SIP environments. Full HD Full high definition includes resolutions above 720p30.225 used RAS and Q. and CIF (352x288) resolutions.263 An ITU-T standard video compression format for low bit rate video communications. H. For example. H.

HDMI High-Definition Multimedia Interface connectors are used for high-definition composite video. stateless protocol that can be used for many tasks beyond its use for hypertext. IEEE Institute for Electrical and Electronic Engineers. Inactive load A fallback firmware image kept on some Cisco collaboration endpoints in case of corruption or failure of the active load. an IETF NAT-traversal solution. the phones use TFTP.3 power standards. There is no standardized meaning for high definition. . HTTP Hypertext Transfer Protocol is an application protocol for distributed.323 devices. Inline power Cisco inline power is a prestandard solution to provide power to phones. Hypertext is structured text that uses logical links (hyperlinks) between nodes containing text. IP Phones upgrade their firmware images using HTTP on port 6970 from TFTP services integrated into one or more call processing platforms. When HTTP is not available. HTTPS Secure Hypertext Transfer Protocol is the use of Secure Sockets Layer (SSL) or Transport Layer Security (TLS) as a sublayer under regular HTTP application layering. and so on prior to the ratification of the 802.460. stereo audio and sometimes power. access points.323 gatekeeper is often referred to as gatekeeper. The Cisco VCS is the only gatekeeper in Cisco’s audio and video product line. such as name servers and distributed object management systems. all carried over a singe cable. HTTP can be used by newer endpoints to download configuration information and firmware in a similar fashion as is done with TFTP. Cisco inline power was introduced in 2000 with the Catalyst line of switches. The H.323 firewall and NAT traversal.323 gatekeeper The central call control server for H. HD High-Definition video is video of higher resolution and quality than standard definition. ICE Interactive Connectivity Establishment. HTTP is the foundation of data communication for the World Wide Web (WWW).19 The ITU standard for H. collaborative. collaborative.18/. HD resolutions start at 1280x720. hypermedia information systems. but any video image with considerably more than 576 horizontal lines is considered high definition. through extension of its request methods. ICANN Internet Cooperation for Assigned Names and Numbers. IETF Internet Engineering Task Force. hypermedia information systems. It is a generic. and headers.406 H. IMTC International Multimedia Telecommunications Consortium.323 gatekeeper H. H. with an aspect ratio of 16:9. error codes. HTTP is an applicationlevel protocol for distributed. IIS Internet Information Services is used by TMS to allow the user interface to be accessed through a web interface. HyperText Transfer Protocol (HTTP) As defined in RFC 2616. The 802.3af standard was adopted in 2003.

This includes not only email services but also voice messaging and numerous other applications. or BRI lines. Jabber IM&P A Cisco Jabber client (desktop or mobile) that is configured to provide only IM and presence services. Internal DNS A DNS implementation inside an enterprise network that may include businessspecific entries for name resolution not meant to be made available to external DNS services. voice. web integration.com. video. data. is the component within the Cisco collaboration architecture that provides for XMPP-based network-based presence capabilities. and other network services over traditional PSTN circuits. calendar integration. PRI. in addition to instant messaging services.323 devices. application integration. including IM. desktop application. the Jabber desktop client is still capable of providing CTI control of a Cisco collaboration desktop endpoint. JIDs take on a format of id@domain.35. voice messaging. Jabber Full UC A Cisco Jabber client (desktop or mobile) that is configured to provide the full feature set available to Jabber users. IEEE and its members inspire a global community through IEEE’s highly cited publications. Jabber phone voice service. Instant Messaging & Presence (IM&P) CUCM IM&P. and professional and educational activities. Integrated Switch Digital Network (ISDN) A standard communications protocol for transmission of voice. desktop phone control. Interworking gateway The interworking gateway allows for calls to connect between SIP and H.LCD Instant Messaging (IM) Instant messaging is used for real-time communications via textbased chat. LCD Liquid crystal display television has better quality than a cathode ray tube (CRT) TV. formerly known as Cisco Unified Presence Server (CUPS). video. and other capabilities. technology standards. Cisco Jabber is a standards-based XMPP IM client. presence. 407 . Institute of Electrical and Electronics Engineers (IEEE) IEEE is the world’s largest professional association dedicated to advancing technological innovation and excellence for the benefit of humanity. conferences. A Cisco Jabber client (desktop or mobile) that is configured to provide only Key Expansion Module (KEM) A Key Expansion Module provides button expansion for some Cisco IP Phone models through the addition of one or more sidecar modules. IP television (IPTV) Use of an IP-based internetwork for purposes of streaming live or on-demand content to network endpoints ISDN Integrated Services Digital Network is a form of communication over the circuitswitched network using V. and calendar integration. Jabber ID (JID) The unique Jabber identifier of an end user. In IM&P mode. Internet Message Access Protocol (IMAP) IMAP allows client-based email applications to access remote services and servers. The Cisco VCS is an interworking gateway.

. Mobile and Remote Access (MRA) A core component of collaboration edge architecture (Expressway). This includes transcoding and transrating capabilities. MCU is an industry-wide term referring to a device that bridges multiple participants together within a single call. MCU service prefix Registers to the VCS. Media resource Any resource made available for call through the Cisco Unified CM. Media Experience Engine (MXE) A network appliance deployed in an enterprise video architecture that provides media-transformation and -adaptation services for recorded and live content. Informs the VCS to route calls to the MCU that begin with this prefix. It defines how a switch transitions from LLDP to LLDP-MED if an endpoint is detected. Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED) An IEEE standard protocol built specifically for voice applications. LP Protocol used for VLAN discovery when the node. MCU Multipoint control unit. Media Access Control (MAC) address A physical. improved resilience. provisioning. MAC address Unique Identifier used by the Cisco Unified CM to identify the device when communication is initiated through the TFTP service. Media resource group A collection of media resources. searching. Multiplex Media Technology used in TIP to compress multiple RTP and RTCP packets into a single stream. longer lifetime. LLDP-MED is an extension of LLDP. switch. regardless of the following digits. Media resource group list A collection of media resource groups. Luminance Shading and depth. or both are not Cisco Long Play extends the recording time on a VHS cassette by double the time. Popular media resources include music-on-hold (MOH). LLDP-MED devices. and small size. and modifying Internet directories.408 Light-emitting diode (LED) Light-emitting diode (LED) A two-lead semiconductor light source characterized by low power consumption. Lightweight Directory Access Protocol (LDAP) A client/server protocol meant to provide a mechanism for connecting to. call control. MRA allows Cisco Jabber and other endpoints VPN-less registration. and presence services. LLDP-MED reports VLAN and power information but contains the ability to specify additional capabilities beyond those reported by CDP. LLDP-MED is closely related to CDP and contains similar features and functions. Multicast Sends (data) across a computer network to several users at the same time (one-tomany communication). burned-in address on a network adapter that provides a unique identifier to network interfaces for purposes of communication on the physical network segment. messaging. and video bridges (or MCUs). voice bridges.

you can assign one of these templates to the phones or create a new template. The partition coupled with the number itself creates a unique DN for the endpoints. Owner In Cisco Unified CM 10.0 and later. A list of partitions is parsed in a calling search space when an endpoint dials a number or URI. Packet Voice Digital Module (PVDM) A module containing a varied density of DSP resources that is installed into an Integrated Services Router to provide media services such as packetization. primarily CIFS for Windows and NFS for UNIX. the VCS processes only OBTP One button to push. Multipoint control unit (MCU) A mission-specific hardware-based or software-based entity used for providing videoconferencing and audio conferencing bridging resources. Option 150 An optional parameter configured within a DHCP scope that provides a TFTP server address to endpoints on the subnet served by that scope. an owner of a phone must be identified. OSD The onscreen display is the monitor display on endpoint. and more for IP telephony calls. Phone button template When adding phones. Multisite The option key on an endpoint that enables native multipoint conferences. PAT Port Address Translation. A NAS device contains a slimmed-down operating system and file system and processes only I/O requests by supporting the popular file-sharing protocols. Partition A logical grouping of directory numbers. transcoding. Multiway Call escalation to an MCU when a third participant is added to a call. or this setting can be changed to Anonymous (Public/Shared Space). Phone load name This setting is used to identify a specific firmware version the TFTP server is to use when a device tries to register. Owner user ID This setting identifies who the owner is of this phone. MTP. NAT Network Address Translation. Nontraversal Call signaling traffic. conference bridging. That is. One table mode A layout used on Cisco TelePresence servers that allows up to four participants in one immersive endpoint room to be displayed on a single monitor while in a call with another immersive endpoint. Creating and using templates provides a fast way to assign a common button configuration to a large number of phones.Phone load name Multipoint Any conference that consists of three or more participants. Only numbers/URIs contained in a partition within the collective calling search space available to the device may be called from a given endpoint. Any call that is not a traversal call. Who the owner of a phone is can be specified under the owner user ID. 409 . It is recommended that there be at least three other immersive endpoints in a single call before one table mode is used. A Cisco feature that enables users and endpoints to join a collaboration meeting room by a single click of a button. NAS Network-attached storage is a file server that connects to the network.

0. They have 30 B channels that use 64 kbps and 2 D channels that use 64 kbps.31. both commercial and government owned.931 H. PoE Power over Ethernet is a Cisco-developed technology (standardized by the IEEE) for wired Ethernet LANs that allows the electrical current necessary for the operation of each device to be carried by the data cables rather than by power cords. . PRI links are divided into two categories.3at.255.16. E1 PRIs are used all over the world except for North America and Japan. Private Class A network 10. Private Class B network 176. PKI Private Key Infrastructure is a method of an encryption handshake between two devices so that information can be sent securely between them.931 exchanges source and destination IP addresses and any crypto-hash tokens between the devices.410 PIP PIP Picture-in-picture is a small picture used to display a local endpoint’s camera image within the OSD of the far-end image that is being displayed.255.255.3af and 802.255.255.323 call setup communication sent between devices. Plasma Plasma TVs get their name because they use small cells of electrically charged gases. T1 PRIs are used in North America and Japan. dedicated bandwidth. PRI E1 Primary Rate Interface.931 also handles the alerting and connect messages sent from the destination device.0–176. POTS Plain old telephone network. zoom reflects the movement options of the camera. but they are also more prone to burn-in. PTZ Pan. typically provided by the manufacturer of said PBX. PSTN Public switched telephone network is the world’s collection of interconnected voiceoriented public telephone networks. controlled jitter and latency.0. Quality of service (QoS) The capability of a network to provide differentiated services to specific types of network traffic to provide prioritization.0–192. Private Class C network 192. POTS is voice-grade telephone service employing analog signal transmission over copper loops.168. Q.255. This is a great tool for adjusting the near-end camera so that participants are centered in the frame.168. Private branch exchange (PBX) An on-premises telephone switch providing telephony services to analog or digital handsets. They have 23 B channels that use 64 kbps and 1 D channel that uses 64 kbps. Plasma TVs offer better quality pictures than LCD TVs.0–10. PRI links are divided into two categories.0. Q.Q.0. operating over circuit-switched technologies. There are two standards for PoE available today: 802.255. Prefix for MCU registration Differentiates between aliases assigned to conferences from aliases assigned to endpoints. PRI T1 Primary Rate Interface.931 is the H. Q. tilt. and improved loss characteristics while ensuring that the prioritization does not cause one or more other traffic flows to fail.

Admission. and interworked calls (for example. SD Standard definition is a resolution that is not considered to be either high-definition television (1080i. and they should not be used for distances that exceed 6 feet. typically the Internet. SDP Session Description Protocol is the process created by the IETF that allows devices to exchange their capabilities and desired ports for communication during call setup. and 8K UHD) or enhanced-definition television (EDTV 480p). over multicast or unicast network services. This includes business-to-business calls. part of the H.SDP RAS Registration. and delivery monitoring to real-time applications. such as interactive voice/video over data networks. sequence numbering. Real-time Transport Protocol (RTP) A standard for using UDP to transport real-time data. These connectors are ungrounded for audio and composite for video. SAN Storage-area network is a dedicated high-speed network (or subnetwork) that interconnects and presents shared pools of storage devices to multiple servers. Sent from the gatekeeper to an endpoint confirming registration was successful. 411 .264 SVC). Sent from an endpoint to the gatekeeper to request registration. part of the H.323 RAS messaging. 4K UHDTV. Sent from the gatekeeper to an endpoint confirming registration was unsuccessful. H. ROI Return on investment. time stamping. 1440p. video. or simulation data. SDES Secure Description is a protocol used to encrypt UDP media packets over RTP. 1080p. Jabber guest. Rich Media Session (RMS) A Cisco Expressway license required for concurrent calls to/ from any endpoint or application not registered to Cisco Unified Communications Manager. H.323 RAS messaging.323 RAS messaging. Remote Desktop Protocol (RDP) Remote Desktop Protocol is used to control Microsoft Windows-based PCs and servers from remote destinations. Status are communication messages sent between devices and an H. Cisco Collaboration Meeting Rooms. RRQ Registration Request. RTCP Real-time Transport Control Protocol. RCF Registration Confirm. RTP is designed to provide end-to-end network transport functions for applications transmitting real-time data. RRJ Registration Reject. Commonly used with IP networks. part of the H.323 gatekeeper.264 AVC to H. SaaS Software-as-a-service is a software distribution model in which applications are hosted by a vendor or service provider and made available to customers over a network. such as audio.323 to SIP. RTP Real-time Transport Protocol. Low quality is to be expected when they are used. used to send signaling packets over IP. RTP provides such services as payload type identification. RCA RCA derives from Radio Corporation of America.

Secure Shell user Cisco Technical Assistance Center (TAC) uses secure shell for troubleshooting and debugging. The IP communication protocol created by the IETF (Internet Engineering Task Force) circa 1985. SIP defines both line-side and trunk-side protocol specifications. copy. calls signaling between two endpoints. or modify the SIP Session Description Protocol (SDP). SIP Session Initiation Protocol. SIP profile SIP profiles change SIP incoming or outgoing messages so that interoperability between incompatible devices can be ensured. Show and Share A network-based application solution for video content authoring. SLP Super Long Play. or proxy. SLA Service level agreement. who was bought by Cisco in 2010. SIP server The central call control server for SIP devices. and protection from replay of RTP data. Contact TAC for further assistance. They were bought by Cisco in 1999. management. The Cisco Unified CM and the Cisco VCS are both SIP servers. It was first used for VoIP calling in 1998 when Selcious came out with their Call Manager. Session Initiation Protocol (SIP) An IETF standard for multimedia calls over IP. SIP registrar The function of a SIP server used to register endpoints to the SIP server. Skinny Call Control Protocol (SCCP) A Cisco proprietary line-side signaling protocol designed for use with Cisco IP Phones. message authentication and integrity. Simple Object Access Protocol (SOAP) A messaging protocol that allows for disparate system communications via HTTP.412 Secure Real-time Transport Protocol (SRTP) Secure Real-time Transport Protocol (SRTP) An implementation of RTP intended to provide encryption. Secure Shell password Cisco Technical Assistance Center (TAC) uses Secure Shell for troubleshooting and debugging. The application is intended for nontechnical employees within an organization. SIP profiles can be configured with rules to add. remove. storage. SIP was originally created as a less-chatty way of sending IP packets across the internet before broadband and high-speed Internet was introduced. Smart Scheduler Tool accessed through TMS used to manage FindMe templates and schedule conferences. SIP 200 OK A message returned as part of a SIP call setup indicating that a particular request was accepted. which are functions of the SIP server. . Contact TAC for further assistance. The SIP server is sometimes referred to as the SIP proxy or SIP registrar. same thing as EP. SIP proxy The function of a SIP server used to connect. SIP Register A message sent by an endpoint requesting registration with a SIP registrar. SIP was first used for video communication circa 2006 by TANDBERG. A table is created mapping the SIP URI with the endpoint’s IP address. and publication/distribution.

The CLI allows access to important log information and allows administrators to issue certain commands for testing. subnet mask.TelePresence Content Server (TCS) SNMP Simple Network Management Protocol is used by TMS to manage systems. and troubleshooting DX endpoints. T1 primary rate access consists of a single 64-kbps D channel plus 23 B channels for voice or data. Static Assigning IP information to an endpoint manually. Super-Video. SPAN Switched Port Analyzer. S-Video Separate Video. Read/write database used by TMS to manage systems. and green primary colors. Protocol that provides a secure remote connection to a router through a TCP application. IETF NAT-traversal solution. Recording and streaming server. SSH access must be enabled for administrators to access the CLI of DX endpoints. and default gateway address must be provided at a minimum. greatly improving the clarity and detail of SD and ED sources in a call. SPAN is a feature that is available on switches based on Cisco IOS and NX-OS software that allows traffic received on a port or VLAN to be copied to another port for analysis. there are 24 such channels for voice or data. The SDK can be used to create a highly version of the client for use in environments with special use cases or needs. T1 CAS T1 Channel Associated Signaling. used to carry media data packets across a network. TCP Transmission Control Protocol is used as a Layer 4 communication protocol that enables two hosts to establish a connection and exchange streams of data. It does not separate the blue. T1 PRI T1 PRI is an ISDN interface to primary rate access. SSH Secure Shell Protocol. also known as robbed-bit signaling or in-band signaling. but is not near as good as component video. Super resolution enhancement MCUs are able to generate higher-resolution images from SD and ED sources. configuring. without using DHCP. but it does separate the luminance from the chrominance. such as Cisco Jabber. also known as S-Video. is a hybrid of composite and component video. SQL Structured Query Language. TelePresence Content Server (TCS) A network appliance used for recording and live streaming of video content. Therefore S-Video generally has better resolution than composite video. 413 . An IP address. SSH access This setting is specific to the DX series endpoints. STUN Session Traversal Utilities for NAT. In T1 implementations. uses bits within individual channels to convey framing and clocking information. red. It is also referred to as port mirroring. TCS TelePresence Content Server. or port. Software development kit (SDK) Software development Kits are used in open development clients/applications. TCP guarantees delivery of data and also guarantees that packets will be delivered in the same order in which they were sent. SRTP Secure Real-time Transport Protocol is the encrypted channel. and Y/C.

TLS Transport Layer Security is a protocol used to encrypt TCP data packets. . UC Unified communications. switching fabric. Cisco IP Phones use TFTP to download their firmware and configuration files. and management software. TMS TelePresence Management Suite is management application software that runs on a Windows Server and manages TelePresence devices in a VCS-centric environment. and all encrypted calls. and maintaining video endpoints and the scheduling and management of videoconference resources. Trivial File Transfer Protocol (TFTP) A UDP-based file transfer protocol that requires no authentication. virtualization support. UCS Unified Computing System is an (x86) architecture data center server platform composed of computing hardware. This also includes any interworking calls (H. TIP TelePresence Interoperability Protocol is used to multiplex audio and video streams into a single RTP and RTCP port. any calls passing inbound on one LAN port and outbound on another for the same VCS (dual NIC). The address of the server is provided to the endpoint by the DHCP Option 150 parameter in the DHCP scope for the voice/video VLAN. UDP User Datagram Protocol is commonly used for media and signaling after a call has been set up. In a TelePresence environment. Transmission Control Protocol (TCP) TCP/IP protocol suite.414 TelePresence Management System (TMS) TelePresence Management System (TMS) A network-based tool for provisioning. TURN Traversal Using Relays around NAT. IETF NAT-traversal solution. Unicast Transmission of a data package or an audiovisual signal to a single recipient (one-to-one communication). UDP is a one-way communication. TMSXE TMS Exchange integration allows conferences to be scheduled through Microsoft Outlook. TFTP Trivial File Transfer Protocol is a file transfer protocol used to exchange information between systems. managing. Traversal call Any call requiring VCS to pass call media and signaling. TMSPE TMS Provisioning Extension is an applet used by TMS to allow devices and users to be provisioned. and it allows the use of the Smart Scheduler tool.323 <-> SIP or IPv4 <-> IPv6) calls wherein the endpoints are on opposite sides of a NAT implementation. this tool is used to send endpoint configuration files to endpoint within a LAN network from the Cisco Unified CM. This might be a call from the inside of the network to the outside or vice versa. FindMe templates to be provisioned. The connection-oriented transport protocol in the Transmission Control Protocol/Internet Protocol (TCP/IP) A suite of protocols that allow for transmission of packets across an internetwork.

URI Uniform Resource Identifier. and multichannel contact management over an IP infrastructure. UDS is available with CUCM 10. Universal Resource Locator (URL) The generic term for all types of names and addresses that refer to objects on the World Wide Web.com).323 and SIP centered around video TelePresence.VCS Unified Contact Center Enterprise (UCCE) A customer contact solution that delivers intelligent contact routing. call treatment. reporting. thus producing a member of the universal set of names in registered name spaces and of addresses referring to registered protocols or name spaces (RFC 1630). Universal Resource Identifier (URI) An standard alphanumeric identifier used for dialing SIP endpoints rather than dialing via traditional telephone numbers. UDTs use tokens. which are variables in specific fields that fill in information (such as an employee name) automatically. V. speed dials. 415 . The VCS comes in two platforms: the VCS Control and the VCS Expressway.35 V. VCS Video Communications Server is a call control server for H. user@cisco. and proactive customer service capabilities for up to 400 agents. comprehensive contact management. Unified Contact Center Express (UCCX) A sophisticated single-server (or dual with HA) customer contact solution that delivers call routing. Universal line template (ULT) Templates that allow application of predefined settings that would normally be applied to a directory number. subscribed services. network-to-desktop computer telephony integration (CTI). Type of formatted identifier that encapsulates the name of an Internet object and labels it with an identification of the name space. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution that allows for scaling into the thousands of agents. Universal device template (UDT) Templates that define all device-related settings in one simple interface and can be applied to any device. and much more from the Unified Communications configuration database.0 and later.35 is a high-speed serial interface the supports speeds in excess of 20 kbps. interactive voice response. The SIP URI format is similar to that of an email address in that it includes both a unique user ID and a domain name (for example. This serial interface allows for communication between Data Communication Equipment (DCE) and Data Terminal Equipment (DTE). User Datagram Protocol (UDP) The connectionless transport protocol in the TCP/IP protocol suite. Universal Port technology Cisco TelePresence MCU technology that allows each virtual port to be encoded and decoded independently. User Data Services (UDS) A REST-based set of operations that provide authenticated access to user resources and entities such as user’s devices.

such as Town Hall. and content sharing. smartphone. audio. It uses magnetic tape 1/2 inch (1. VSM The Cisco Video Surveillance Manager (VSM) is the management and control plane for the Cisco video-surveillance solution components. Virtual TelePresence Server (VTS) A software-based videoconferencing bridge used with CUCM to enable multiparty audio/videoconferencing. decouples network traffic so that quality of service can be implemented. device. and TelePresence compatibility. WebEx Support Center A WebEx cloud-based platform designed to allow companies to offer remote technical support and live. Web Access must be enabled for administrators to access the web interface of DX endpoints. and videoconferencing. WebEx One-Click An ad hoc option that allows you to launch a WebEx meeting with a single click of a button. The web interface allows access to important log information.416 VHS VHS Video Home System is a widely adopted videocassette recording ( VCR ) technology that was developed by Japan Victor Company (JVC) and put on the market in 1976. WebEx Meetings Server An slightly scaled-down. VTC Video telecommunication. VLAN Virtual local-area network. or other presentations that need to allow thousands of attendees with seamless platform. tablet. . Video Communications Server (VCS) Control A Cisco video call control element that provides flexible and extensible video calling/conferencing capabilities to endpoints within an enterprise. It peers with VCS Expressway to provide firewall-traversal capabilities for endpoints on the inside of the firewall needing to call endpoints outside of the enterprise network. or even TelePresence endpoint. on-premises version of the WebEx Meeting Center experience. Web access This setting is specific to the DX series endpoints. such as the Internet. Video Communications Server (VCS) Expressway A Cisco video call control element that provides flexible and extensible video calling/conferencing capabilities to endpoints outside of an enterprise. WebEx Meeting Center A WebEx cloud based solution for web. Webinar. It peers with the VCS Control to provide firewall-traversal capabilities for endpoints on the outside of the firewall needing to call endpoints on the inside of the enterprise network. Meeting Center provides a shared workspace accessible from any Mac. PC. VoIP Voice over IP is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks. WebEx Event Center A WebEx cloud based solution designed for large scale virtual events. personalized assistance for their customers.27 cm) in width.

The primary green is provided through an algorithm based on how much blue and red are used.YPrPb 417 WebEx Training Center A WebEx cloud based solution aimed at providing an interactive. YPrPb Y is the luminance of a digital video feed. WSVGA Wide-screen VGA offers resolutions of 1024x600 and 1024x576 to what would normally be a composite VGA connection. XLR A grounded audio connector commonly used with commercial and professional equipment. highly customizable training platform for large scale online courses. online training. . or other learning events. Pr and Pb are the primary red and primary blue chrominance of a video feed.

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120. 360-364 box cameras.DMPs. 59 hybridized topologies. 25-28 applications page. 235 auto attendant. TC software-based endpoints. TC software-based endpoints. 28-29 MXE. 56 BroadWare Technologies. 65 call control. 235 video input. 73-74 scheduling. 66-70 endpoints. creating ad hoc conferences. 42 business-to-business video. 256 ATAs (analog terminal adapters). 12 call control. 44 BRI (Basic Rate Interface). 134-137 Betamax. 67. 67 ATEX (Atmospheres Explosibles). 202 architecture Cisco collaboration solution. 222-223 . 9-10 collaboration edge. configuring for IP phones. 10-11 endpoints. 263 call processing H. 40 BFCP (Binary Floor Control Protocol). 265 Unified Mobility. 71-72 gateways. 164-165 CAC (call admission control). 86 audio.323 gatekeepers. 263 FindMe. 189-192 call control. 8 applications. calibrating for Cisco. 276 BAT (Bulk Administration Tool). 222 CAD (Cisco Agent Desktop). tuning on Cisco Jabber. manual. 7-8 C C series endpoints. 10 unified communications. 62 calibrating Cisco TC software-based endpoints audio input. 264 user portal. 9-10. 72-73 media. 224 ARQ (Admission Request). Cisco Intelligent Proximity for Mobile Voice. 223-225 SIP calls. 223 Assent. IP phones.323 calls. 62 ARJ (Admission Reject). 59 call mobility configuring. 263 configuring. 133-134 B backing up Cisco TelePresence TC software-based endpoints. 149-150 audio input and output components. 206 Booking menu (TMS). 11-12 conferencing. Cisco DX series endpoints. 59 H. 298 Bluetooth. 75 Cisco video architecture. 60-61 in Cisco collaboration solution. 236-239 CTS software-based endpoints. 323 auto-registration. 66-70 PBX infrastructure.

116-117 Cisco DX650 Problem Reporting Tool. 30-31 Cisco ClearVision technology. 65 call control. 40-41 CDP (Cisco Discovery Protocol). 294-300 technology. 108-109 Cisco 9951 IP Phone. 206 TFTP. 61 Cisco Digital Signs. features. 44 capabilities of Cisco DX series endpoints. 71-72 gateways. 43 daisy chaining. 152 cameras box cameras. 242-243 Call Statistics screen. 96-97 Cisco 8831 IP Phone. 203 . 66-70 endpoints. 206 enhanced mode. 29-30 Cisco DX650 endpoint. 151 Phone Information screen. 242 call scenarios for Cisco TC softwarebased endpoints. 110-112. 132 CCTV (closed-circuit television) DVRs. 131. Cisco 9971 IP phone. 162 CAST (Cisco Audio Session Tunnel). 280 dome cameras. 21. 204-205 security. 97-101 Cisco 8845/8865 IP Phone. 259 CIF (Common Interchange Format). 21. 72-73 media services. 201 registering to CUCM.420 call rate call rate. 109-110 Cisco 9971 IP phone. 116-117 Cisco EX60. 61 infrastructure. 75 HCS. 41-42 IP cameras. 295 Cisco Cast. 210-212 resetting. 40 multiplexers. 204 certificates for Unified Communications Mobile and Remote. 150 Status Messages screen. 57 Cisco 8811 IP Phone. 97 Cisco 8841/8851/8861 IP Phone. 201 configuring. 203 features. 203 simple mode. 44 Cisco IP cameras. 101-105 Cisco 8961 IP Phone. 114-115 Cisco collaboration solutions architecture. 285 Cisco DX series endpoints applications page. 200 keyboard. 136-137 Call Statistics screen. 62-65 technology categories. 201 of CTS endpoints. 207. 42 magnetic tape recording devices. 295 Cisco CMR Cloud. 381 Cisco collaboration desktop endpoints Cisco DX650. 202 capabilities. 152 Ethernet Statistics screen. 151 Cisco Artifact Removal technology. 112-114 Cisco EX90. 73-74 scheduling and. 205 Cisco Intelligent.

142 manual configuration. 294 Cisco Physical Access Manager appliance. 68-70 Cisco Intelligent Proximity. 21 Cisco Super Resolution Enhancement technology. 239-241 registering with CUCM. 112-114 Cisco EX90 endpoint. 83 MWI. 140 Cisco Jabber. 120 Cisco Jabber for iPad.Cisco TC software-based endpoints 421 supported protocols. 88 8800 series. 109-110 Cisco 9971 IP Phone. 110-112 MAC address. 82 features. 235 call scenarios. 204 user interface. 7926 IP Phones. 168-169 Cisco Intelligent Proximity for Mobile Voice. 85 7925G/7925G-EX. 241-242 network settings. 144 external DNS records. 236-239 . 97 Cisco 8841/8851/8861 IP Phones. 97-101 Cisco 8845/8865 IP Phones. 120 Cisco Jabber for Windows. 88-92 7945G/7965G/7975G IP Phones. 143 login and registration. 285-286 Cisco Learning Network. 105-106 Cisco 8961 IP Phone. 137. 106-109 9900 series Cisco 9951 IP Phone. 84 7900 series. 148-149 service discovery. 206 Cisco Intelligent Proximty. troubleshooting. 231-234 user accounts. 6 configuring. 118-120 Cisco Jabber Guest. 101-105 8900 series Cisco 8945 IP Phone. 140 deployment modes. 204 Cisco EX60 endpoint. 167 Cisco Remote Expert. 143-147 tuning. 148 Cisco Jabber for Android. 262-263 Cisco Jabber Video for TelePresence. 244-245 video input and output. 96-97 Cisco 8831 IP Phone. 7 Cisco Show and Share. 146 JID. 295 Cisco TCS (Cisco TelePresence Content Server). 147 registering. 83 7800 series. 242-243 corporate directories. 22-23 Cisco TC software-based endpoints audio input and output. 149-150 UC Service Profile. 140-142 CSF. comparing. features. 42 Cisco Precision HD 1080p cameras. 168 Cisco IP Phones 3900 series. 43 Cisco multipoint solutions. 92-95 7900 series IP Phones. 141 DNS SRV records. viewing. 139 registering with CUCM. 95 Cisco 8811 IP Phone. 86-87 7942G/7962G IP Phones . 114-115 Cisco Expressway. 387 Cisco Medianet. configuring.

229 Cisco Touch 12. 9-10 collaboration edge. 296 network settings. configuring. 345 network settings. interacting with TC software-based endpoints. 281-282 Cisco TelePresence MCU. 45 . 332 Universal Port technology. 12 call control. 10 Cisco Video Management and Storage System Module. 343-345 configuring for Cisco VCS. 338-340 panel-switched view. 296 ad hoc conferences. 300 room-switched mode. 316 SIP registration. 327-330 Health menu options. configuring. 318 troubleshooting. registering 500-32 endpoints. 317-318 prefixes. 294 initial setup. 299 system logs. 45 Cisco Video Surveillance Media Server. 10-11 endpoints. configuring. 325-326 scheduling. registering Cisco TC software-based endpoints. creating. 323 Cisco Artifact Removal technology. 301 Cisco TelePresence omnidirectional microphone. 296 5300 series appliances. configuring. 338 layout options. 314-315 MCU service. 184 Cisco Unified Mobility. 299 segment-switched mode. 319-322 registering to VCS. 300 Cisco TelePresence multiway. 295 Cisco Super Resolution Enhancement. 296-297 MSE 8000 series appliances. 263 Cisco VCS. 382 software-based endpoints collecting. 298 communication with CUCM. 345-346 web interface. 294 4500 series appliances. 340-341 installing. 311-314 registering to CM. 311 installing. 11-12 conferencing. 167 Cisco TelePresence Server. 295 Cisco ClearVision technology. 345 troubleshooting. 324 features. 310 layouts. 231-234 Cisco video architecture. 276 collecting. 295 conferences. 341-342 conferences. 298 Cisco TelePresence multisite. 47 Cisco Video Surveillance Encoder. 272-274 maintenance. 295 upgrading to Cisco TelePresence. 275 upgrading. 276-277 Cisco Touch 8. 339 Cisco TelePresence TC software-based endpoints backing up. 294. 330-332 Network options. 8 applications.422 Cisco TelePresence CTS Cisco TelePresence CTS CMR Hybrid. 299 screen licenses. managing.

45 Cisco Video Surveillance Virtual Matrix. 325-326. 217. 6. 161 iLBC. 272 utils service list. 10-11 endpoints. adding in TMS. 46-47 module cards. 283 shutdown. 363 . 53. 47 Cisco. 63. 364-365 conferences.conferences 423 Cisco Video Surveillance Operations Manager. 53 collaboration edge architecture. 257 Mobile and Remote Access. 48-49 management. 379 sharing content. 12 video collaboration. 11-12 conferencing. 88 Codian. 343-345 immersive systems. 50 Cisco WebEx Meeting Center. 376 ports. 11-12 firewall traversal. 381 CMR Hybrid. 381-382 features. 45-49 Cisco video-surveillance solution input and output devices. 338 static. 281-282 commands show network eth0. 10-11 ad hoc. 6. 12 call control. 307 collaboration Cisco Prime Collaboration. 53. 376 recording meetings. 58 Conference Control Center (TMS). 10 CMR Hybrid. 294 components in Cisco video architecture applications. 6 meet-me. 6 managing. 278 comparing Cisco multipoint solutions. 11 participants. 283 xconfiguration. 228 status commands. 50 for. 9-10 collaboration edge. 46. 45-46 service domains. 276 xStatus Diagnostics.256. 10 conference bridging. 364-365 meeting room. 374-375 Cisco CMR Cloud. 272 interacting with TC software-based endpoints. 377-378 transferring files. 374 CLI. 272 CMR (Cisco Collaboration Meeting Rooms). 310 status. 43-45 interactive view. 378 Cisco WebEx product line. 47 storage. 257-261 collaboration endpoints. 310. 323 configuring on Cisco TelePresence Server. 380 Whiteboard feature. 381-382 codecs H. 46 Cisco Video. 47 Cisco Video Surveillance Storage System. 64-65 collecting logs on Cisco TelePresence CTS software-based endpoints.

264 Unified Mobility.424 conferences personal. 53 scheduled. registering. 182 500-32 endpoints. 365-367 conferencing. 32-33 CTI (Computer Telephony Interface). 257 CUCM (Cisco Unified Communications Manager). 338-340 CTS software-based endpoints. 53 scheduling. displaying in TMS. registering. 341-342 conferences. 63-64 configuring call mobility. 20 content sharing. 182-184 calibrating. 206 TFTP. 160-161 setup. 10. 324. 140 CSR (Collaboration System Release) 10. 323 CSF (Client Services Framework). 210-212 Cisco TC software-based endpoints. 134-137 TC software-based endpoints. troubleshooting on Cisco TelePresence MCU. 205 Cisco Intelligent. 311-314 VCS registration. 377-378 control device. 241-242 creating ad hoc conferences. 132 CTIQBE (Computer Telephony Interface Quick Buffer Encoding). 192-193 CTS 3000. 206 Cisco Jabber. 162 configuring. 160. 263 Cisco DX series endpoints. 46 CSX (Capture Transform Share). registering. 230. 343-345 network settings. 133 manual configuration. 12 CSS (Cisco Connected Safety and Security) UCS Platform. subscribing to. 319-322 network settings. 263 FindMe. 189-192 capabilities. 182 corporate directories. 160 First-Time Setup Wizard. 360-364 statistics. 190 software-based endpoints. 186-189 IP phones auto-registration. 182 DX endpoints. 205-207. 332 content portals in legacy environments. 182-183 Cisco DX series endpoints. CTS. 185-186 user accounts. 231 communication with Cisco TelePresence Server. 133-134 MAC address. 160 CUBE (Cisco Unified Border Element).x. 147 Cisco TelePresence MCUs CM registration. configuring. 162-163 multiplexing media process. registering. 220-221 connectivity. 9-10 500-32 endpoints. limitations. 186-189 control device. 161 ports. 132 CTS (Cisco TelePresence System). 184 500-32 endpoints. 314-318 Cisco TelePresence Server communication with CUCM. 341-342 . 140-142.

64 D daisy chaining cameras. 25-28 SnS. 291-293 Chapter 14. 23 DMM (Cisco Digital Media Manager). 157-159 Chapter 8. 179-181 Chapter 9 . 45 endpoints. adding to TMS. 335 Chapter 16. 62 CWMS (Cisco WebEx Meetings Server). 29-30 modular components. 56 ECDS (Enterprise Content Delivery System). 10 Cisco collaboration desktop endpoints Cisco. 307-309 Chapter 15. 200 encoders. 116-117 Cisco EX60. 23-24 DMPs. 45 DVRs (digital video recorders). 42. 249-251 Chapter 12. 30-31 Cisco Digital Signs. 125-129 Chapter 7. 3-4 Chapter 2. 28-29 MXE. 356. 33 Edge 300 DMP. 84 EM (Extension Mobility). turning off. 371-373 dome cameras. 44 downloading PCPT. 112-114 Cisco EX90. 280 debug. 21-22 Cisco TCS. 28 Edge 340 DMP. 351-353 Chapter 17. 141 devices. 22-23 DMM. 28 Electronic Hookswitch. 21. 204 DMD (Cisco Digital Media Designer). 197-199 Chapter 10. 273 deployment modes for Cisco Jabber. 54-55 Chapter 5. 137. Jabber Video for TelePresence. 131. 9 customer collaboration.endpoints 425 registering Cisco IP phones with. 169-174 CUPS (Cisco Unified Presence Server). 146 SRV records. 15 Chapter 3. 28-29 DMS (Digital Media Suite). 23-24 DMPs (digital media players). 386 dropped packets. 162-163 E E1 circuits. 278 DSL (digital subscriber link). 359 DHCP. 269-271 Chapter 13. 217-219 Chapter 11. 114-115 . 43 Cisco Cast. 41-42 DX endpoints. 79-81 Chapter 6. 31-32 DNS external DNS records. 37-39 Chapter 4. 144 “Do I Know This Already?” quizzes. 57 DSPs (digital signal processors). 140 CUCS.

161 MCU endpoints logs. 182-184 C series endpoints. 223-225 interacting with using Cisco Touch. 207. 272-275 audio input. 329-330 evolution of videoconferencing call control. 56 EX endpoints. 204 Cisco TC software-based endpoints. 135 IX5000. 64-65 firmware upgrades. 101 . 59 hybridized. 205-206 enhanced mode. 162 configuring. 59 multipoing conferencing. 160-161 setup. 203 simple mode. 204 user interface. 221-222 network. 327 TX9000. 201 registering to CUCM. 228 interacting with using TRC6 remote. 235 call scenarios. 58 point-to-point video. 202 capabilities. 167-168 registering. 95 KEM. Cisco TelePresence MCU.323. 231-234 SIP call processing. 329-330 statistics. 203 supported protocols. 242-243 configuring. 201 configuring. 189-192 capabilities. 57 transport. 220-221 H. viewing. 210-212 resetting. 236-239 Cisco TelePresence CTS softwarebased endpoints. 200 keyboard. 203 features. 161 ports. 162-163 EX endpoints. Cisco DX series endpoints. 229 interacting with using CLI. 165 expansion modules Cisco 7916 expansion module. 164 user accounts. 164-165 calibrating. 60-61 PBX. 204-205 security. 161 for Unified Communications Mobile and Remote. 192-193 collaboration endpoints. ISDN. viewing. 59 H. 166-167 registering with Cisco VCS. 261 enhanced mode.232 call processing. 226-227 MX endpoints. 186-189 control device. 281-285 500-32 endpoints. 244-245 video input. Cisco 9971 IP phone.426 endpoints Cisco DX series endpoints applications page. 185-186 user accounts. 182 DX endpoints. 203 Ethernet Statistics screen. 222-223 SX endpoints. 239-241 periperal devices. 165 multiplexing media. 151 Event log.

72-73 global phonebooks. 243 FindMe. 95 of Cisco 3900 series IP Phones. 59 gateways in Cisco collaboration solution architecture. 88 of Cisco 8845/8865 IP Phones. 257 collaboration edge. 11-12 Expressway-E. 358 FullHD.323. 40 video communications to teleworkers. 294 of Cisco WebEx Meeting Center. 381 CMR Hybrid. 257-261 firmware upgrades. 255-256 firewall traversal Cisco VCS solution. 108-109 of Cisco DX series endpoints. 171 GRQ (Gatekeeper Request). 222 H H. 91-92 of Cisco 7945G/7965G/7975G IP Phones. 11 Expressway-C. 146 External MCU Usage in Routing setting. 273 registering TC software-based endpoints with Cisco. 10 G Gatekeeper menu (4500 series MCUs). 242 groups. 135 First-Time Setup Wizard (CTS)s. 380 Whiteboard feature. 103-105 of Cisco 8961 IP Phones. 161 H. 378 FECC (Far End Camera Control). 84 of Cisco 7900 series IP Phones. Cisco Jabber. 296-297 features of 7942G/7962G IP phones. 11-12 Expressway-E. 314 gatekeepers. 58 call processing on TC software-based endpoints. 265 firewalls. adding in TMS. 257-258 extending VHS recording time. 83 of Cisco 7800 series IP Phones. 11-12 Expressway series products. 264 user portal. 257 Mobile and Remote. 258-261 Mobile and Remote Access. 6-7 external DNS records. 382 recording meetings. 59 logging. endpoints. 263 configuring. adding to TMS. 190 folders.323 Expressway-C. 223-225 gatekeepers.256 codec. 11-12 Expressway series products.323. H. 376 Cisco CMR Cloud. 357-358 F families of Cisco TelePresence MCUs. 200 of Cisco TelePresence MCU. 379 transferring files. 221-222 427 .H.

96-97 Cisco 8831 IP Phone. 97 Cisco 8841/8851/8861 IP. 60-61 I ICANN (Internet Cooperatrion for Assigned Names and Numbers). 252 IETF (Internet Engineering Task Force). 83 Cisco 7800 series.18. Cisco Jabber for iPhone. 42-44 iPhones. 152 Ethernet Statistics screen. 260 hybridized topologies. 256 H. 136-137 Cisco 9971 IP phone Call Statistics screen. 106-109 Cisco 9900 series Cisco 9951 IP Phone. Cisco video-surveillance solution. 252 iLBC (Internet low bit rate codec). 120 IP cameras. Cisco TelePresence MCU. 330-332 HTTP.460.19. 228 using TRC6.428 H. Cisco TelePresence Server.460. 101-105 Cisco 8900 series Cisco 8945 IP Phone. 229 using CLI. 256 HCS (hosted collaboration service). 85 7925G/7925G-EX. 6 initial setup. 86-87 7942G/7962G IP Phones.460. 110-112 Cisco 9971. 133-134 Cisco 3900 series. 168. 131 HTTPS Reverse Proxy. 88 IMAP (Internet Message Access Protocol). 83 MWI. 82 features. 95 Cisco 8811 IP Phone. 132 immersive systems.17. 7926 IP Phones. 310 Cisco TelePresence Server. 138 input devices. 121-122 IPICS (Cisco IP Interoperability and Collaboration System). 230 Intelligent Proximity for Mobile Voice. 109-110 Cisco 9971 IP Phone. 151 . Cisco Jabber for iPad. 43-44 installing Cisco TelePresence MCUs. 105-106 Cisco 8961 IP Phone. 226-227 interactive view. 88-92 7945G/7965G/7975G IP Phones. 97-101 Cisco 8845/8865 IP Phones. 42 IP phones auto-registration. 253 IEEE (Institute of Electrical and Electronic Engineers). 385 Intelligent Proximity for Content Sharing. 252 ICE (Interactive Connectivity Establishment). 92-95 Cisco 8800 series. 47-50 iPad. 168 interacting with TC software-based endpoints using Cisco. configuring. 256 H. 338 Pearson Cert Practice Test engine. 84 Cisco 7900 series.17 H. 61 Health menu. 338-340 inline power.460.

364-365 manual configuration Cisco Jabber. 252 private IP addresses. 150 Status Messages screen. 285 Jabber Guest. SIP. Cisco TelePresence TC software-based endpoints. 252 public IP addresses. 135 MAC address. 286 registration issues. 296 . 20 IPv4. 272-274 Lync 2013. 58. 118-120 maintenance. 142 jitter. 56 IX5000 endpoint. 133 manual configuration. 133 viewing on Cisco IP phones. Cisco Jabber. 296 5300 series appliances. 6 troubleshooting. 139 Mac operating system. 161 J Jabber. 134-137 MCUs (multipoint control units). 131 logging. 281-282 on Cisco TelePresence TC software-based endpoints. 132 legacy digital media architecture. 275 managing conferences. 148-149 logs for Cisco TelePresence MCU. 73 M MAC address configuring for IP phones. 296-297 Cisco TelePresence Server. 262-263 Jabber Video for TelePresence. 101 keyboard Cisco DX series endpoints. 23 LDAP. 134-137 IPTV in legacy environments. 345 layout template (Cisco TCS). 184 LLDP-MED (Link Layer Discovery Protocol for Media Endpoint). 252 ISDN (Integrated Switch Digital Network).MCUs (multipoint control units) 429 Phone Information screen. 329-330 collecting on Cisco TelePresence CTS software-based endpoints. 18 content portals. 169-174 JID (Jabber ID). 147 IP phones. 19-20 limitations of 500-32 endpoints. 291 Cisco TelePresence MCUs. 20 streaming video. 274 login and registration. 294 4500 series appliances. 325-326. 151 firmware upgrades. 201 L layout options Cisco TelePresence MCU. 285 media quality issues. Cisco Jabber for Mac. 278 K KEM (key expansion modules).

295 service prefix. 296-297 MSE 8000. 25-28 module cards. 161 multipoint conferencing ad hoc multipoint conferences. 296 5300 series. 295 features. 9-10 collaboration edge. 6 meetings. 258 connections. 6 meet-me conferences.430 MCUs (multipoint control units) ad hoc conferences. 259 supported endpoints. 318 troubleshooting. 70 MSE 8000 series appliances (Cisco TelePresence MCU). 12 call control. 296 Universal Port. 259 components. 257-258 certificates. 284-285 media resource group lists. configuring. 295 Cisco Super Artifact Removal. managing. 21-22 Cisco TCS. 323 Cisco ClearVision technology. 73-74 meeting room. 23-24 DMPs. 317-318 media quality issues. 11 memory tables. 296 Cisco. 364-365 Movi. 295 Cisco Artifact. 295 Cisco Super Resolution. 311-314 registering to CM. 169 MPLS. 10 monitoring conferences. troubleshooting on Cisco Jabber Video. 387 microphones. 295 . 11-12 conferencing. 319-322 registering to VCS. 280-281. 320-322 media services in Cisco collaboration solution. 294 4500 series. 295 Cisco Super. Cisco TelePresence omnidirectional microphones. 325-326 features. 294 layouts. 295 conference. CTS software-based endpoints. 296 multiplexers. 10-11 endpoints. scheduling. 47 modules in Cisco video architecture applications. 57 MRA (Mobile and Remote Access). 40-41 multiplexing media process. 28-29 MXE. 261 modular components for DMS. 314-318 SIP registration. 167 Mobile and Remote Access. 327-332 Universal Port technology. 320 media resource process (CM). 22-23 DMM. 310 layouts. 6. creating. 294 initial setup. 296 network settings. creating for MCU registration. 325-326. 302-303 Cisco TelePresence multisite. 300 multipoint solutions Cisco TelePresence MCU. 286 on Cisco TelePresence. 324 conferences. 296-297 MSE 8000 series appliances. 311 installing. Cisco ISR-G2.

294. 253 TURN. 379 MX endpoints. 69 O OBTP (One Button to Push). 242 subscribing to. 300 room. 374 operating systems. 385. 388-389 peripheral devices for TC softwarebased endpoints. Cisco Jabber for Windows. 167-168 persistent conferences. 363 PAT (Port Address Translation). 53 phonebooks. Cisco Jabber for Mac. 253 Symmetric NAT. adding to conferences in TMS. 118-120 output devices. 10. 311-314 on Cisco TelePresence Server. 12 Pearson Cert Practice Test engine. 12 PCD (Prime Collaboration Deployment). 42 placing calls with Cisco TC softwarebased endpoints. 253 Network Connectivity tool. 118-120 Windows. 44 P panel-switched view (Cisco TelePresence Server). 25-28. 300-302 MWI (Message Waiting Indicator). 294. 150 physical intrusion detection. 253 ICE. 298 panel. 166-167 N NAT (Network Address Translation). 249. 241-242 Phone Information Screen. 299 screen. 299 segment. 242-243 playout architecture (DMPs). 29 PoE (Power over Ethernet). Cisco Physical Access Manager. 10 personal conferences. 12 PCP (Prime Collaboration Provisioning). Cisco TelePresence MCU. 83 MXE (Cisco Multimedia Experience Engine). 299 comparing. 294 multiway. 42. 382 One-Click features (Cisco WebEx). 338-340 validating on Cisco TC softwarebased. 239-241 nontraversal calls. 45 IP cameras. 355 Mac. 354 global phonebooks. 332 network settings configuring on Cisco TelePresence MCUs. 138 . 252 PBX infrastructure. 300 participants. 59 PCA (Prime Collaboration Assurance). 255 UDP transmissions.PoE (Power over Ethernet) 431 Cisco TelePresence Server. 255 STUN. 43 Cisco Video Surveillance Encoder. Cisco 9971 IP phone.

345 provisioning Jabber Video for TelePresence. 319-322 to VCS. 205-207. 143-147 tuning. 170-174 self provisioning. 283-284 rendezvous conferences. 365-367 resetting Cisco DX series endpoints. 40 public IP addresses. 160-161 on TMS. 70 room-switched mode (Cisco TelePresence Server). 140 Cisco Jabber. 57 portal page (TMS).432 point-to-point video architecture point-to-point video architecture. 291 Practice configurations. troubleshooting Cisco Jabber Video. 354-355 used by Cisco WebEx Meeting Center. 379 registering 500-32 endpoints to Cisco Touch 12. 53 scheduling conferences. 388 prefixes. 252 Pulse Analytics. 138 Ridgeway Systems and Software. 182-183 Cisco DX series endpoints to CUCM. 143 login and registration. Cisco TelePresence Server. 231-234 Cisco TelePresence MCUs to CM. 184 to CUCM. 11. 210-212 Cisco IP phones with CUCM. 169 Proximity for Content Sharing. 57 PTZ (pan tilt zoom). 56 private IP addresses. 285 Cisco TelePresence. 256 RMS (Rich Media Sessions). 302 reporting tool (TMS). 374 SCCP (Skinny Call Control Protocol). 28. 222 RTCP (Real-time Transport Control Protocol). 252 Protocols log. 297 RTP. 134 TMSPE. 360-364 . 32 PVDM (Packet Voice Digital Module). 67. 204-205 resistive detection. 221-222. 316 PRI (Primary Rate Interface). 355 ports CTS software-based endpoints. 278-279. 230 PSTN. 342 RRQ (Registration Request). 74 Q-R recording meetings with Cisco WebEx Meeting Center. 131 scheduled conferences. 131 S SaaS (software-as-a-service). 137. 376 POTS (plain old telephone system). 148-149 service discovery. creating for MCU registration. 149-150 Cisco TC software-based endpoints with CUCM. 324. 314-318 registration issues. 299 route patterns.

226-227 using web interface. 161 ports. 40 service discovery. 185-186 user accounts. 299 Self Care Portal. 67 simple mode. 5 smartphones. 73-74 scheduling. 10 setup Cisco TelePresence MCUs. 189-192 capabilities. 162 configuring. 283 shutdown command. 264 self-provisioning. 203 SIP (Session Initiation Protocol). See also video surveillance Cisco DX series endpoints. 318 logging. 273-274 registering TC software-based endpoints with Cisco VCS. 182 DX endpoints. 379 SOAP. 164-165 collecting. 165 H. 121-122 SnS (Cisco Show and Share). 338 signage. 182-184 calibrating. 131 software-based endpoints CTS. 192-193 TC. 47 Cisco collaboration solution. Cisco Jabber for iPhone. 66-70 endpoints. 223-225 . 257-261 segment-switched mode (Cisco TelePresence Server). 75 sessions. 131. 162-163 multiplexing media process. 134 serial cable. 272-274 EX endpoints. 186-189 control device. 75 screen licenses. Cisco Jabber. 143-147 service domains. 160. 311 CTS software-based endpoints. 65 call control.323. 222 security. 163 C series endpoints. Cisco DX series endpoints. 257 Expressway series products . 222-223 Cisco TelePresence MCU registration. 72-73 media. 203 firewalls. 185-186 TC software-based endpoints using Cisco Touch 8 or.software-based endpoints 433 scheduling and management service domain. 229 using CLI. 29-30 signaling. 182 500-32 endpoints. 228 sharing content with Cisco WebEx Meeting Center. 299 SDP (Session Description Protocol). Cisco Digital Signs. 31-32. 310. 71-72 gateways. 377-378 show network eth0 command. 228 using TRC6 remote. 221 URI. 253 call processing on TC software-based endpoints. 255-256 firewall traversal Cisco VCS solution. 160-161 setup.

229-230 using CLI. viewing. 43 threat response. 56 T3 Immersive Room Solution. 228 using TRC6. 223-225 interacting with using Cisco. 222-223 SX endpoints. 253 subscribing to corporate directories . 252 TC software-based endpoints C series endpoints. 46-47 module cards. 167-168 SIP. 167-168 registering with Cisco VCS. 40 SX endpoints. 365-367 MCU endpoint statistics. Cisco DX series endpoints. 130 TCP (Transmission Control Protocol). 120 Cisco Jabber for iPad. 359 . 206 threat detection. 164 Symmetric NAT. 47 streaming video in legacy environments. See video surveillance. 224 Ticketing Service page (TMS). 43 three-way handshake. Cisco TelePresence Server. 165 H. 345 T T1 circuits. 310 statistics displaying for conferences in TMS. 11 static command. 275 MX endpoints.323 call processing. 226-227 using web. 327 status commands. 131 static bridges. 5-6 teleworkers. 6-7 TFTP. 272 tape cassettes for video surveillance. 241-242 supported protocols. 221-222 SIP call processing. 204 surveillance. 253 system logs. 220-221 EX endpoints. 120 TAC (Cisco Technical Assistance Center). 166-167 peripheral devices. Cisco video-surveillance solution Cisco Video. 19 STUN (Session Traversal Utilities for NAT). 272 Status Messages screen. 43 threat monitoring. extending video communications to. 131 configuring on Cisco DX series endpoints. 164 technology categories for Cisco collaboration solutions. 335 tablets Cisco Jabber for Android. 166-167 peripheral devices. 40 TCP/IP. 222-223 SX endpoints. Cisco 9971 IP phone. video as extension of. 164-165 configuring. 61-65 telephony. 164 SRTP. 151 storage.434 software-based endpoints maintenance. 228 MX endpoints.

298 Cisco TelePresence TC software-based endpoints. interacting with TC software-based endpoints. adding. 327-330 Health menu options. 364-365 participants. 56 Traversal Call License. 354-355 reporting tool. 355 ports used by. 360-364 External MCU Usage in Routing setting. 283-285 Cisco TelePresence MCU. 285-286 Cisco TelePresence CTS softwarebased. 12. 253 turning off debug. 351 adding devices. 330-332 Network.upgrading 435 TIP (TelePresence Interoperability Protocol). 363 scheduling. 355 TMSXE (TMS Exchange Integration). 298 UC Service Profile. 277-281 tuning Cisco Jabber. 69 TRC6 remote. 355 Ticketing Service page. 161 U UCCE (Cisco Unified Contact Center Enterprise). 360-364 conferences managing. 356. 68 topology-unaware CAC. 276-277 URI (Uniform Resource Identifier). 226-227 troubleshooting Cisco Jabber Video for TelePresence. 171 TMSPE (TMS Provisioning Extension). 365-367 supported operating systems. 169. 297. 258-259 components. 380 transport in videoconferencing. adding. 359 Booking menu. 62 UCS (Cisco Unified Computing System). 273 TX9000 endpoint. 355 topology-aware CAC. 332 Cisco TelePresence Server. 253 UDS (User Directory Services). 295 upgrading Cisco TelePresence MCU to Cisco TelePresence. 257 traversal calls. 5 use cases . 357-358 folders. 148 UDP (User Datagram Protocol). 258 supported. 263 Universal Port technology. 359 users and groups. 68 transferring files with Cisco WebEx Meeting Center. 149-150 TURN (Traversals Using Relays around NAT). 148 unified communications. 261 unified dial plan. 335 TMS (Cisco TelePresence Management Suite). adding. 68 Unified Mobility. 358 phonebooks. 62 Unified Communications Mobile and Remote Access. 62 UCCX (Cisco Unified Contact Center Express). 345-346 Cisco TelePresence TC software-based endpoints. 354 portal page.

236-239 video streaming. 68-70. 7-8 extending video communications to. 7 video input and output components.436 URI (Uniform Resource Identifier) business-to-business video. 6 user accounts Cisco TC software-based endpoints. 69 VCS-C (VCS Control). 6 meet-me. 314-315 MCU service. 40 video use cases business-to-business video. 43 Cisco Physical Access Manager appliance. 5-6 video contact center. 40 video. 6 minimum requirements. 283 V validating Cisco TC software-based endpoint network. 69 traversal calls. 68 VHS (Video Home System). 7 video meetings and conferences. registering. 265 users. 316 SIP registration. 6 meeting room. 317-318 prefixes. 40 Cisco end-to-end solution. calibrating for Cisco. 192-193 user interface. 57 immersive systems. 59-61 point-to-point video. Cisco DX series endpoints. streaming video in legacy environments. 171 utils service list command. 6-7 . 41-42 IP cameras. 32-33 video surveillance CCTV. 42 multiplexers. 44 DVRs. 239-241 VCS (Cisco Video Communication Server). 6 evolution of. 58 versus video calls. 58 videoconferencing ad hoc. 19 video calls versus conferences. 244-245 CTS software-based endpoints. FindMe. 43 IP. adding to TMS. 6-7 video as extension of telephony. 7-8 extending video communications to teleworkers. 6 multipoint conferencing technologies. 68 VCS-E (VCS Expressway). 58 video contact center. 318 firewall traversal. 204 user portal. 45-50 Cisco video-surveillance solution input. 56 call control. 257 nontraversal calls. 40-41 tape cassettes. 294 Cisco TelePresence MCUs. 42 Cisco video-surveillance.

276 XMPP (Extensible Messaging and Presence Protocol). 374 Cisco WebEx Meeting Center. 7 viewing Health menu. 118-120 X-Y-Z xconfiguration command. MCU logs. 5-6 video contact center. SnS. 296-297 W WebEx product line. 378 Windows operating system. 377-378 transferring.xStatus Diagnostics command 437 meetings and conferences. 376 ports. 131 xStatus Diagnostics command. 63. 339 interacting with TC software-based endpoints. Cisco TelePresence MCU. 380 Whiteboard. 31-32 Whiteboard feature. 376 recording. 379 sharing. 6 video as extension of telephony. 278 . 381-382 features. 374-375 Cisco CMR. MCU endpoint statistics. 374 ad hoc conferences. Cisco Jabber for Windows. 330-332 logs. Cisco WebEx Meeting Center. 228 web portals. 378 web interface Cisco TelePresence Server. 329-330 MAC address of Cisco IP phones. 139 statistics. 327 view modes of Cisco TelePresence MCUs. 381 CMR Hybrid.

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or choose to send different users various layouts with different camera feeds . and so operators can choose a predefined layout of cameras and push it out to the displays of all users.APPENDIX C Memory Tables Chapter 2 Table 2-2 Cisco DMP Model Summary 4400G 4310 300 340 1.6-GHz dual core Storage 4GB compact flash 32GB on-board 4GB Flash 32GB SSD and SD Port USB Ports 2 2 4 4 Processor Memory Ethernet Wireless PoE Chapter 3 Table 3-3 Video-Surveillance Software Functions Video-Surveillance Software Video-Surveillance Software Functions Responsible for the recording. storing. and streaming of video feeds Offers centralized administration of all the Cisco video-surveillance solution components and supports Cisco video-surveillance endpoints Supports many layouts.2-GHz single core 1.5-GHz single core 667-MHz single core 1.

Japan T1 CAS North America. South America Chapter 5 Table 5-2 Cisco 3905 IP Phone Features Feature/Function Characteristics Integrated switch Display 128x32 monochrome LCD Speakerphone Yes Line keys Programmable soft keys Fixed feature keys 8 MWI Yes XML support Headset port Signaling protocol PoE class No . Japan E1 PRI Europe. Australia. Australia. South America E1 CAS Europe.4 CCNA Collaboration CIVND 210-065 Official Cert Guide Table 3-4 Cisco Storage Options Cisco Storage Device Storage Capacity Type of Storage Available Cisco Video Surveillance Multiservices Platform Cisco Integrated Services Router Generation 2 Chapter 4 Table 4-2 Type Transport Circuit Options Data Channels Special Channels Geography BRI Global T1 PRI North America.

1 and later 8. 16-bit graphical TFT color Speakerphone Yes Yes Yes Line keys N/A N/A N/A Fixed feature keys 5 5 5 Advanced features Bluetooth v2. Java MIDlet capabilities Bluetooth v2. Java MIDlet capabilities.5. ATEX Zone 2 certification Bluetooth v2.1 and later 8. pushto-talk via XML.Appendix C: Memory Tables 5 Table 5-3 Cisco 7800 Series Phone Features Feature/Function 7821 7841 7861 Integrated switch Display 396x162-pixel 396x162-pixel backlit backlit monochrome monochrome 396x162-pixel backlit monochrome Speakerphone Yes Yes Yes Line keys 2 4 16 Programmable soft keys 4 4 4 Fixed feature keys 11 11 11 Advanced features Multicall per line Multicall per line Multicall per line Wideband audio Wideband audio Wideband audio EHS support (AUX port) EHS support (AUX port) EHS support (AUX port) Gigabit Ethernet Hands-free Yes Yes Yes MWI Yes Yes Yes XML support Yes Yes Yes Yes Yes Yes 8.3af PoE class CUCM version Table 5-4 Cisco 7900 Wireless IP Phone Features Feature/Function 7925G 7925G-EX 7926G Display 2-inch 176x220pixel color 2-inch digital.5. push-to-talk via XML. 16-bit graphical TFT color 2-inch digital.5.1 and later Signaling protocol 802. Java MIDlet capabilities. push-to-talk via XML. 2D barcode scanner Programmable soft keys C .

6 line keys (can be lines.1 and later Signaling protocol .1 and later 4. or programmable line keys) 4 soft keys. speed dials. or programmable line keys) Fixed feature keys 10 10 Advanced features High-resolution screen High-resolution screen Application integration capabilities Application integration capabilities Headset hookswitch control Headset hookswitch control Integrated switch Line keys Up to 2 7915 expansion modules Hands-free Yes Yes MWI Yes Yes XML support Yes Yes 802. 2 line keys (can be lines. speed dials.6 CCNA Collaboration CIVND 210-065 Official Cert Guide Feature/Function 7925G 7925G-EX 7926G Hands-free Yes Yes Yes MWI Yes Yes Yes Signaling protocol Skinny Client Control Protocol (SCCP) SCCP SCCP 802.11a/b/g Yes Yes Yes XML support CUCM version Table 5-5 Cisco 7942G and 7962G IP Phone Features Feature/Function 7942G 7962G Display 5-inch 320x222 4-bit grayscale 5-inch 320x222 4-bit grayscale Speakerphone Yes Yes Programmable soft keys 4 soft keys.3af Yes Yes PoE class Class 2 Class 2 CUCM version 4.

8 line keys (can be lines.1 and later 4.1 and later 4. backlit 5. or programmable line keys) 4 soft keys. 2 line keys (can be lines. speed dials. 7965G. 6 line keys (can be lines. backlit color. speed dials.3af PoE class CUCM version Table 5-7 Feature/ Function Integrated switch Wireless capability Cisco 8800 Series IP Phone Features 8811 8831 8841 8851 8861 8845 8865 C .1 and later Signaling protocol 802.Appendix C: Memory Tables 7 Table 5-6 Cisco 7945G. or programmable line keys) 5 soft keys. or programmable line keys) Fixed feature keys 10 10 10 Advanced features High-resolution screen High-resolution screen Line keys High-resolution screen Application Application integration Application integration integration capabilities capabilities capabilities Headset hookswitch control Headset hookswitch control Headset hookswitch control Up to 2 7915 or 7916 expansion modules Up to 2 7915 or 7916 expansion modules Hands-free Yes Yes Yes MWI Yes Yes Yes XML support Yes Yes Yes Yes Yes Yes 4. speed dials. backlit touchscreen Speakerphone Yes Yes Yes Programmable soft keys 4 soft keys. and 7975G IP Phone Features Feature/ Function 7945G 7965G 7975G Integrated switch Display 5-inch 320x240 16-bit 5-inch 320x240 16-bit color.6-inch 320x240 16-bit color.

privacy shutter Yes – 720p HD. privacy shutter Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 5-inch 800x480 backlit monochrome Yes Speakerphone Line keys Program.8 CCNA Collaboration CIVND 210-065 Official Cert Guide Feature/ Function Display 8811 8841 8851 8861 8845 8865 5-inch 800x480 WVGA Color 5-inch 800x480 WVGA Color 5-inch 800x480 WVGA Color 5-inch 800x480 WVGA Color 5-inch 800x480 WVGA Color Yes Yes Yes Yes Yes Yes 4 4 4 4 4 4 9 12 12 12 12 12 No No No No Yes – 720p HD.3af PoE class . 80-deg FoV.264 AVC. H. H.264 AVC. 80-deg FoV.4 mable soft keys Fixed 12 feature keys Integrated No video 8831 Advanced features Handsfree MWI XML support Signaling protocol 802. 25-deg vertical tilt.

24-bit color 5-inch 640x480 TFT.3af PoE class CUCM version C . 24-bit color Speakerphone Yes Yes Programmable soft keys 4 4 Fixed feature keys 13 12 Hands-free Yes Yes MWI Yes Yes XML support Yes Yes Yes Yes 7.1(3) and later Integrated switch Line keys Advanced features Signaling protocol 802.Appendix C: Memory Tables 9 Feature/ Function 8811 CUCM version 8.5(1) and later 8.5(1) and later 8.1(5) and later 7.1(5) and later later Table 5-8 8831 8841 8851 8861 8.5(1) and 7.5(1) and later 8845 8865 Cisco 8900 Series IP Phone Features Feature/Function 8945 8961 Display 5-inch 640x480 TFT.

264 Integrated switch Camera Video standards . 24-bit color 5.263+ H. 24-bit color Speakerphone Yes Yes Programmable soft keys 4 4 Fixed feature keys 12 12 Hands-free Yes Yes MWI Yes Yes XML support Yes Yes Yes Yes 7. 160-degree viewing angle. 5-ms response 24-inch LCD with LED backlight.6-inch 640x480 TFT.1(3)su1 and later 7.261 H. 170-degree viewing angle.263 H.3af PoE class CUCM version Table 5-10 Cisco EX Series Endpoint Features Feature/Function EX60 EX90 Display 21.263+ H. 1920x1200.263 H.264 H.261 H. 1920x1080. 5-ms response Speakerphone Yes Yes H.1(3)su1 and later Line/session keys Advanced features Signaling protocol 802.5-inch LCD with LED backlight.10 CCNA Collaboration CIVND 210-065 Official Cert Guide Table 5-9 Cisco 9900 Series IP Phone Features Feature/Function 9951 9971 Integrated switch Display 5-inch 640x480 TFT.

49W Low-power devices 6.84–6.1(5) and later Chapter 6 Table 6-3 Class PoE Classes and Power Levels Wattage at PSE Wattage at PD Description 0.94W Default classification 0.84W Very low-power devices 3.44–12.264 AVC Resolution C WSVGA 1024x600 Signaling protocol CUCM version 7.95W Mid-power devices 12.50W High-power devices .6(2) and later Signaling protocol TelePresence software version CUCM version Table 5-11 Cisco DX650 Features Feature/Function DX650 Integrated switch Display 7-inch diagonal. backlit WSVGA capacitive touchscreen LCD with 1024x600-pixel resolution Speakerphone Yes Camera Video standards SIP only H.95–25.6(2) and later 8.44–3.49–12.Appendix C: Memory Tables 11 Feature/Function EX60 EX90 Resolution 1920x1080 (16:9) 1920x1200 (16:10) 8.

domain.com _ cuplogin.com _collab-edge.domain._tcp.12 CCNA Collaboration CIVND 210-065 Official Cert Guide Table 6-4 Cisco Jabber Deployment Modes Mode IM Presence Telephony Video IM only Phone Full UC Table 6-5 Cisco Jabber DNS SRV Records DNS SRV Record DNS Resolves To _cisco-uds._tcp.domain._tls.com Chapter 7 Table 7-2 Endpoint Name CTS Endpoint Capabilities Purpose CTS 500 Personal office system CTS 1100 Multipurpose room system TX1300 Multipurpose room system TX9000 Immersive system IX5000 Immersive system Number of Participants Platform Options Mounting Options .

1 TI OMAP 4470 1.1.1.1.5 GHz DX70 Highdefinition video Android 4.Appendix C: Memory Tables 13 Table 7-3 Endpoint Name DX Series Endpoint Capabilities Front Camera Operating System DX650 Highdefinition video Android 4.1 TI OMAP 4470 1.5 GHz Table 7-4 Endpoint Name SX10 Display Multisite Audio Inputs Audio Outputs 1 HDMI 1 4-pin minijack 1 minijack mic input 1 HDMI 2 minijack mic input 1 minijack line in SX80 Storage Current SX Endpoint Capabilities 1 built-in mic SX20 Processor 8 microphones EuroBlock connector 4 line-level EuroBlock 3 HDMI in (minijack) 1 minijack line out 6 line-level EuroBlock connector 2 HDMI Video Inputs Video Outputs C .5 GHz DX80 Highdefinition video Android 4.1 TI OMAP 4470 1.

14 CCNA Collaboration CIVND 210-065 Official Cert Guide Table 7-5 Endpoint Name Current C Series Endpoint Capabilities Multisite Audio Inputs Audio Outputs C40 Video Inputs Video Outputs 2 HDMI 1 HDMI 1 DVI-I 1 DVI-I 1 composite C60 C90 2 HDMI 1 HDMI 2 DVI-I 1 DVI-I 1 composite 1 composite 4 HDMI 2 HDMI 4 HD-SDI 2 DVI-I 2 DVI-I 1 composite 2 YPbPr 1 S-video 1 composite Table 7-6 Endpoint Name EX60 EX90 Current EX Endpoint Capabilities Screen Size/ Resolution Multisite DVI and HDMI Inputs HDMI Outputs Integrated Audio .

Appendix C: Memory Tables 15 Table 7-7 Endpoint Current MX200 and MX 300 Endpoint Capabilities Video Quality Screen Size / Resolution / Contrast Ratio MX200 DVI and HDMI Inputs HDMI Outputs 1 (PC) 0 Multisite Options 0 (second source) MX200G2 1 (PC) 1 2 (second source) MX300 1 (PC) 0 0 (second source) MX300G2 1 (PC) 1 2 (second source) Table 7-8 Endpoint Name MX700 MX800 Current MX700 and MX800 Endpoint Capabilities Screen Size/ Resolution Multisite DVI and DVI and HDMI Inputs HDMI Outputs Audio Inputs C .

DNs. the media and signaling is rerouted through the associated phone. an owner of a phone must be identified. you must configure a new security profile for the device type and protocol and apply it to the phone. Phone load name This setting is used to identify a specific firmware version the TFTP server is to use when a device tries to register. you can assign one of these templates to the phones or create a new template. Who the owner of a phone is can be specified under the owner user ID. and translation patterns can all belong to specific partitions. Phone button template When adding phones. Device security profile To enable security features for a phone. The device pool structure supports the separation of user and location information. Allow control of device from CTI The Computer Telephony Integration (CTI) control service on the Cisco Unified CM allows a phone to be controlled by the Jabber soft client. Owner user ID This setting identifies who the owner is of this phone. route patterns. and they determine which partitions calling devices must search when they attempt to complete a call. Required for Registration (Yes or No) . Creating and using templates provides a fast way to assign a common button configuration to a large number of phones.and location-related information.16 CCNA Collaboration CIVND 210-065 Official Cert Guide Chapter 9 Table 9-3 Phone Configuration Settings on the Cisco Unified CM Phone Configuration Setting Description MAC address Unique identifier used by the Cisco Unified CM to identify the device when communication is initiated through the TFTP service. Only the security features that the selected device and protocol support display in the Security Profile Settings window. Calling search spaces are an ordered list of route partitions.0 and later. Device pool Device pools define sets of common characteristics for devices. Calling search space (CSS) Partitions can be seen as a collection of route patterns. Owner In Cisco Unified CM Version 10. or this setting can be changed to anonymous (public/shared space). meaning that when Jabber sends or receives a call request. The device pool contains only device.

Contact TAC for further assistance. Mode. SSH access must be enabled for administrators to access the command-line interface (CLI) of DX endpoints. Secure Shell user Cisco Technical Assistance Center (TAC) uses Secure Shell for troubleshooting and debugging. Web access must be enabled for administrators to access the web interface of DX endpoints. SIP profiles can be configured with rules to add. SSH access This setting is specific to the DX series endpoints. Equalizer ID and Mode. copy. The CLI allows access to important log information and allows administrators to issue certain commands for testing. Echo Control De-Reverberation Mode and Noise Reduction. Mode. Contact TAC for further assistance.Appendix C: Memory Tables 17 Phone Configuration Setting Required for Registration (Yes or No) Description SIP profile SIP profiles change SIP incoming or outgoing messages so that interoperability between incompatible devices can be ensured. Mode. Video Input Source Input Channel. Equalizer ID and Mode. configuring. The web interface allows access to important log information. Video Input Source Input Level. Web access This setting is specific to the DX series endpoints. Video Input Source Input Level. Mute on Inactive Video. Mode . Mode. Mute on Inactive Video. Loop Suppression. Level. C Chapter 10 Table 10-2 Connector C90 Audio Calibration Options Section Options Unspecified Default Volume Unspecified Microphone Mute Enabled Unspecified Volume Input Level. Mode Output Level. and troubleshooting DX endpoints. Mute on Inactive Video. Type. Mute on Inactive Video. Secure Shell password Cisco TAC uses secure shell for troubleshooting and debugging. or modify the SIP Session Description Protocol (SDP). Video Input Source Output Level. remove.

Center Left. Name. Mellow. Equalizer ID and Mode Sounds and Alerts On. Ripples. Triple. Mode. Off Local Layout Family Layout . Sunrise. Off Self-View Position Unspecified Upper Left. Type (Auto Detect. Reflections. Center Right. Level. Blue Duration CamCtrlPip CallSetup 1–60 Mode CamCtrlPip CallSetup On. Digital. Off Sounds and Alerts Ascent. Ringer. Calculation. Upper Right. Type. Vibes Sounds and Alerts 0–100 C90 Video Calibration Options Menu Section Options Allow Web Snapshots Unspecified On. Analog RGB. Waves. Growing. Visibility. Quality.18 CCNA Collaboration CIVND 210-065 Official Cert Guide Connector Table 10-3 Section Options Output Channel. Delight. Quadruple Self-View Unspecified On. Analog YPbPr) Source 1–5 Input Connector. Threshold 60 fps Disable Disconnected Local Outputs Layout On. Type. Off HDMI1–4 RGB Quantization Range Input Input RGB Quantization Range. Custom. Summer Sky. Dual Presentation Only. Upper Center. Dual. Off (Can only be configured from the remote control or CLI with a serial connection) Default Presentation Source Unspecified 1–5 Main Video Source Unspecified 1–5 Monitors Unspecified Auto Single. Mischief. Optimal Definition Profile. Playful. Evolve. Lower Left Lower Right Wallpaper Unspecified None. Mode. Presentation Selection. Camera ID. Triple Presentation Only.

Over-Scan Level. Over-Scan Level. Location Horizontal Offset. Off Output OSD Auto. Always On. Location Vertical Offset C . Over-Scan Level. Maximized Remote Layout Family Layout Scale to Frame Layout Scale to Frame Threshold Layout 0–100 Scaling Layout On. Off Input Method Cyrillic OSD On. Location Horizontal Offset. Resolution. Off Auto Select Presentation Source OSD On.Appendix C: Memory Tables 19 Menu Section Options Presentation Default View Layout Default. Off Menu Startup Mode OSD Home. Off Login Required OSD On. Location Vertical Offset HDMI 1 and 3 Output CEC Mode. Location Horizontal Offset. Location Vertical Offset DVI 2 and 4 Output Monitor Role. Closed Missed Calls Notification OSD On. Monitor Role. Always Off Language Selection OSD On. Always On Wallpaper Selection OSD On. Off My Contacts Expanded OSD On. Off Encryption Indicator OSD Auto. Resolution. Cyrillic Composite 5 Output Monitor Role. Resolution. RGB Quantization Range. Off Call Settings Selection OSD On. Off Input Language OSD Latin. 1-4 Today’s Bookings OSD Virtual Keyboard OSD User Selectable. Minimized. Off Mode OSD On.

19 Ports Needed Protocol Assent H. Lower Left Lower Right PIP Current. Upper Right.245 (TCP port) RTP (UDP port) RTCP (UDP port) Table 11-3 Certificate Types Used in an Expressway Edge Solution Certificate Type Core Edge Comments Public or enterprise certificate authority (CA) certificate chain to sign Expressway Core certificate Required to establish traversal zone connection Public or enterprise CA certificate chain to sign Expressway Edge certificate Required to establish traversal zone connection Cisco Unified CM Tomcat certificates or CA chain Only required when Expressway Core configured to use TLS verify mode on Cisco Unified CM discovery Cisco Unified CM CallManager certificates or CA chain Only required when Cisco Unified CM is in mixed mode for end-to-end TLS .460. Center Left. Center Right. On On Monitor Role Self-View Default Self-View Default Current. Off. Upper Left.18/. Upper Center. Upper Center. Upper Left. Upper Center. Off.460. Lower Left Lower Right Full Screen Mode Self-View Default Current. Lower Left.931 (TCP port) H.19 RAS (UDP port) Q. Center Left. Center Right.460. Upper Left. Upper Right. Center Right.18 and H. Center Left. On Mode Self-View Default Current. Lower Right Chapter 11 Table 11-2 Assent and H.20 CCNA Collaboration CIVND 210-065 Official Cert Guide Menu Section Options PIP Current. Upper Right.

Appendix C: Memory Tables 21 Certificate Type Core Edge Comments Cisco Unified CM IM and Presence Tomcat certificates or CA chain Only required when Expressway Core configured to use TLS verify mode on IM and Presence discovery Cisco Unified CM CAPF certificate or certificated Only required when remote endpoints authenticate with a locally significant certificate (LSC) Chapter 12 Table 12-2 Audio and Video Components Audio Input Devices Audio Output Devices Video Input Devices Video Output Devices C Table 12-3 Cisco TelePresence Codec C90 Video Input Ports Video Input 1 Video Input 2 Video Input 3 Video Input 4 Video Input 5 Chapter 13 Table 13-2 Cisco Multipoint Solution Options Cisco Multipoint Platform Call Control Deployment Option Cisco TelePresence MCU Cisco Unified CM Cisco VCS Cisco TelePresence Server Cisco Unified CM Cisco VCS Primary Characteristics .

Families.22 CCNA Collaboration CIVND 210-065 Official Cert Guide Table 13-3 Cisco TelePresence MCU Layouts. and View Modes Family Description View Mode Family 1: Gives prominence to one participant over others Family 2: Displays a single participant Family 3: Displays the four most active participants without seeing them scaled down to a small size if there are many other participants Family 4: Gives equal prominence to up to 20 conference contributors and is useful for a “role call” of active participants Family 5: Gives prominence to two participants in the center of the view while showing smaller panes of other participants above and below Table 13-4 Feature Comparison Chart for TelePresence Servers and TelePresence MCUs Virtual TelePresence Server 310/320 7010 8710 TelePresence TelePresence TelePresence 4500 Server Server Server MCU MSE 8510 5300 Media 2 MCU MCU Autoattendant Cascading WebExenabled TelePresence support Optimized conferencing TIP Chapter 14 Table 14-2 MCU Participant Statistics Information Audio Media Statistics Video Media Statistics Content Media Statistics Control Received Received Received Received Receive Stream Receive Stream Receive Stream RTCP Receive Address Receiver Reports Encryption Encryption Encryption Packet Loss Reported .

PIN Enter the unique PIN for the conference. Whether to register the conference with the numeric ID as the H. The unique identifier used for dialing in to the conference.Appendix C: Memory Tables 23 Audio Media Statistics Received Energy Video Media Statistics Content Media Statistics Control Channel Bit Rate Channel Bit Rate Sender Reports Received Bit Rate Received Bit Rate Other Delay Applied for Lipsync Packets Received Packets Received Packets Received Frame Rate Transmit Frame Rate Frame Errors Transmit Transmit Transmit RTCP Transmit Address Transmit Address Transmit Address Transmit Address Encryption Encryption Encryption Packets Sent Channel Bit Rate Channel Bit Rate Transmit bit Rate Transmit bit Rate Packets Sent Packets Sent Temporal / Spatial Temporal / Spatial Packets Sent C Chapter 15 Table 15-2 TelePresence Server Conference Configuration Options Field Field Description Name The name of the conference. . Whether to register the conference with the numeric ID with the SIP registrar. Conference Locked Locks a conference. Encryption Whether encryption is optional or required for this conference.323 ID.

4 Person Mode. you can select whether to use one table mode automatically when the correct combination of endpoints or endpoint groups is in a conference (3 or 4 one table endpoints plus less than 6 other endpoints or endpoint groups). Controls the AGC setting for this conference. Enabled. This content video is typically highdefinition. Options include Use Default. TCP 57 x Telnet PLCM TCP 24 x FTP TCP SNMP UDP 161 x x SNMP traps UDP 162 x x SMTP TCP 25 LDAP TCP LDAPS TCP 636 x x TMS Agent TCP Polycom GAB TCP 3361 x Polycom TCP 3601 Polycom TCP 5001 TMS Agent Admin TCP x x . Disabled. intended for showing content video. low-frame-rate data such as a presentation formed of a set of slides. the content is able to support an additional video stream. Options include Disabled. sent potentially to all connected endpoints. Chapter 16 Table 16-2 Ports Used by TMS Service Protocol Port Direction (Relative to TMS) IN Out TCP HTTPS TCP Telnet TCP Telnet Chal.24 CCNA Collaboration CIVND 210-065 Official Cert Guide Field Field Description If your multiscreen endpoints support the one table feature. Such presentation data can be sourced by an endpoint specifically contributing a separate content video stream. Content Channel If enabled.

The data is gathered from direct-managed TelePresence Servers and TelePresence MCUs only. .Appendix C: Memory Tables 25 Table 16-3 Main Menu Option Reports Available on Cisco TMS Submenu Options Purpose The Bridge Utilization page contains reporting information on how much Cisco TMS-managed bridges are being used. and so on. type. Conferences Conference Statistics Resources Tracks conferences per user. Call Detail Records All Endpoints and MCUs Endpoints MCUs Content server Gateway Gatekeeper and VCS User CDR Shows which billing codes are applied to conferences. Events Scheduling Interface Bridging Methods System C Ticketing Log Feedback Log Connection Error System Connection Authentication failure Boot FTP Audit Low Battery on Remote Control Network Packet Loss Log Packet Loss Conference Bandwidth Usage Network History Return on Investment Return on Investment Global Return on Investment Local Return on Investment and C02 Savings calculate return on investment and environmental savings for your video equipment.

HD video at 720p30. Once participants share their desktops. content sharing. . emoticons. Any search can be stored and reused as a template. or share your desktop through WebEx. HD video at 720p30. Anyone in the meeting who holds the “WebEx ball” can share a file. Up to 500 participants can join a fully licensed WebEx Meeting Center session.26 CCNA Collaboration CIVND 210-065 Official Cert Guide Main Menu Option Submenu Options C02 Savings Purpose Return on Investment and C02 Savings calculate return on investment and environmental savings for your video equipment. polling. share an application. and instant messaging through the WebEx cloud All the features of WebEx Meeting Center plus breakout sessions.264 video codec for high-quality 720p30 HD video at low bandwidth rates. and an attentiveness tool All the features of WebEx Meeting Center plus a scheduling and follow-up tool and support for up to 3000 participants Full technical support with a quicker fault-resolution time using all the features of WebEx Meeting Center Table 17-3 Cisco WebEx Meeting Center Features with Descriptions Feature Description Uses port 80 over HTTP and port 443 over HTTPS. content sharing. remote desktop control A client-based application running on a PC that offers audio. Uses the H. Chapter 17 Table 17-2 Cisco WebEx Products and Features Cisco WebEx Product Cisco WebEx Feature Audio. another participant can take control of the desktop in a secure fashion after permissions have been granted. file transfer.

the recording can be streamed for playback or downloaded and played back on-demand. C . Files and applications can be transferred to all participants within a WebEx session for download. After the meeting has ended.Appendix C: Memory Tables 27 Feature Description Meetings can be recorded over WebEx.

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11 b/g N/A 802.11 b/g/n 802.6-GHz dual core Memory 1 GB 512 MB 2 GB 2 GB Storage 4GB compact flash 32GB on-board 4GB Flash 32GB SSD and SD Port USB Ports 2 2 4 4 Ethernet 10/100/1000 10/100 1x 10/100/1000 uplink.3af — 802.2-GHz single core 1.APPENDIX D Memory Table Answer Key Chapter 2 Table 2-2 Cisco DMP Model Summary 4400G 4310 300 340 Processor 1. or choose to send different users various layouts with different camera feeds . and so operators can choose a predefined layout of cameras and push it out to the displays of all users. and streaming of video feeds Cisco Video Surveillance Operations Manager Offers centralized administration of all the Cisco video-surveillance solution components.5-GHz single core 667-MHz single core 1. storing. and supports Cisco video-surveillance endpoints Cisco Video Surveillance Virtual Matrix Supports many layouts.3af Chapter 3 Table 3-3 Video-Surveillance Software Functions Video-Surveillance Software Video-Surveillance Software Functions Cisco Video Surveillance Media Server Responsible for the recording. 4x 10/100 downlinks 10/100/1000 Wireless 802.11 a/b/g/n PoE — 802.

Australia. South America E1 CAS 30 x 64 kbps 2 x 64 kbps (framing and signaling) Europe.4 CCNA Collaboration CIVND 210-065 Official Cert Guide Table 3-4 Cisco Storage Options Cisco Storage Device Storage Capacity Type of Storage Available Cisco Video Surveillance Multiservices Platform Up to 24 TB DAS Cisco Integrated Services Router Generation 2 Up to 1 TB DAS Chapter 4 Table 4-2 Transport Circuit Options Type Data Channels Special Channels Geography BRI 2 x 64 kbps (B) 1 x 16 kbps (D) Global T1 PRI 23 x 64 kbps (B) 1 x 64 kbps (D) North America. South America Chapter 5 Table 5-2 Cisco 3905 IP Phone Features Feature/Function Characteristics Integrated switch 10/100 Display 128x32 monochrome LCD Speakerphone Yes Line keys 1 Programmable soft keys 0 Fixed feature keys 8 MWI Yes XML support No Headset port No Signaling protocol SIP PoE class Class 1 . Australia. Japan T1 CAS 24 x 64 kbps — (in-band signaling) North America. Japan E1 PRI 30 x 64 kbps (B) 2 x 64 kbps (framing and D) Europe.

16-bit graphical TFT color Speakerphone Yes Yes Yes Line keys N/A N/A N/A Programmable soft keys 2 2 2 Fixed feature keys 5 5 5 Advanced features Bluetooth v2.1 and later Table 5-4 Cisco 7900 Wireless IP Phone Features Feature/Function 7925G 7925G-EX 7926G Display 2-inch 176x220pixel color 2-inch digital.1 and later 8. Java MIDlet capabilities. Java MIDlet capabilities Bluetooth v2. pushto-talk via XML. push-to-talk via XML.5. 2D barcode scanner D .5. ATEX Zone 2 certification Bluetooth v2. push-to-talk via XML. 16-bit graphical TFT color 2-inch digital.Appendix D: Memory Table Answer Key Table 5-3 5 Cisco 7800 Series Phone Features Feature/Function 7821 7841 7861 Integrated switch 10/100 10/100/1000 10/100 Display 396x162-pixel 396x162-pixel backlit backlit monochrome monochrome 396x162-pixel backlit monochrome Speakerphone Yes Yes Yes Line keys 2 4 16 Programmable soft keys 4 4 4 Fixed feature keys 11 11 11 Advanced features Multicall per line Multicall per line Multicall per line Wideband audio Wideband audio Wideband audio EHS support (AUX port) EHS support (AUX port) EHS support (AUX port) Gigabit Ethernet Hands-free Yes Yes Yes MWI Yes Yes Yes XML support Yes Yes Yes Signaling protocol SIP SIP SIP 802.5.3af Yes Yes Yes PoE class Class 1 Class 1 Class 1 CUCM version 8.1 and later 8. Java MIDlet capabilities.

2 line keys (can be lines.11a/b/g Yes Yes Yes CUCM version 4.1 and later .1 and later Table 5-5 Cisco 7942G and 7962G IP Phone Features Feature/Function 7942G 7962G Integrated switch 10/100 10/100 Display 5-inch 320x222 4-bit grayscale 5-inch 320x222 4-bit grayscale Speakerphone Yes Yes Line keys 2 (lighted) 6 (lighted) Programmable soft keys 4 soft keys.6 CCNA Collaboration CIVND 210-065 Official Cert Guide Feature/Function 7925G 7925G-EX 7926G Hands-free Yes Yes Yes MWI Yes Yes Yes XML support Yes Yes Yes Signaling protocol Skinny Client Control Protocol (SCCP) SCCP SCCP 802. 6 line keys (can be lines. speed dials. or programmable line keys) Fixed feature keys 10 10 Advanced features High-resolution screen High-resolution screen Application integration capabilities Application integration capabilities Headset hookswitch control Headset hookswitch control Up to 2 7915 expansion modules Hands-free Yes Yes MWI Yes Yes XML support Yes Yes Signaling protocol SCCP or SIP SCCP or SIP 802.1 and later 4.1 and later 4. or programmable line keys) 4 soft keys. speed dials.1 and later 4.3af Yes Yes PoE class Class 2 Class 2 CUCM version 4.

6-inch 320x240 16-bit color.1 and later 4.11a/b/ g/n/ac 10/100/ 1000 No 10/100/ 1000 Yes – 802. speed dials.Appendix D: Memory Table Answer Key Table 5-6 Cisco 7945G.11a/b/ g/n/ac No .1 and later Table 5-7 Feature/ Function 7 D Cisco 8800 Series IP Phone Features 8811 Integrated 10/100/ switch 1000 Wireless No capability 8831 8841 8851 8861 8845 8865 N/A 10/100/ 1000 No 10/100/ 1000 No 10/100/ 1000 Yes – 802. 2 line keys (can be lines. or programmable line keys) 4 soft keys. backlit touchscreen Speakerphone Yes Yes Yes Line keys 2 (lighted) 6 (lighted) 8 (lighted) Programmable soft keys 4 soft keys. backlit color. 8 line keys (can be lines. or programmable line keys) Fixed feature keys 10 10 10 Advanced features High-resolution screen High-resolution screen High-resolution screen Application Application integration Application integration integration capabilities capabilities capabilities Headset hookswitch control Headset hookswitch control Headset hookswitch control Up to 2 7915 or 7916 expansion modules Up to 2 7915 or 7916 expansion modules Hands-free Yes Yes Yes MWI Yes Yes Yes XML support Yes Yes Yes Signaling protocol SCCP or SIP SCCP or SIP SCCP or SIP 802. and 7975G IP Phone Features Feature/ Function 7945G 7965G 7975G Integrated switch 10/100/1000 10/100/1000 10/100/1000 Display 5-inch 320x240 16-bit 5-inch 320x240 16-bit color.1 and later 4. or programmable line keys) 5 soft keys. speed dials. speed dials. 6 line keys (can be lines. backlit 5. 7965G.3af Yes Yes Yes PoE class Class 3 Class 3 Class 3 CUCM version 4.

wideband audio Intelligent Proximity (Bluetooth hands-free pairing with smartphone). privacy shutter Yes – 720p HD. Intelligent Proximity (Bluetooth hands-free pairing with smartphone). USB smartphone charging Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes SIP SIP SIP SIP SIP SIP SIP Yes Class 2 Yes Class 3 Yes Class 2 Yes Class 3 Yes Class 4 Yes Class 2 Yes Class 4 Speakerphone Line keys Programmable soft keys Fixed feature keys Integrated video .8 CCNA Collaboration CIVND 210-065 Official Cert Guide Feature/ Function Display 8811 8831 8841 8851 8861 8845 8865 5-inch 800x480 WVGA Color 5-inch 800x480 WVGA Color 5-inch 800x480 WVGA Color 5-inch 800x480 WVGA Color 5-inch 800x480 WVGA Color 5-inch 800x480 backlit monochrome Yes Yes Yes Yes Yes Yes Yes 5 4 1 4 5 4 5 4 5 4 5 4 5 4 12 9 12 12 12 12 12 No No No No No Yes – 720p HD.264 AVC. wideband audio Wired or wireless microphone kit. H. 25-deg vertical tilt.3af PoE class Yes Yes Yes Intelligent Proximity (Bluetooth hands-free pairing with smartphone). USB smartphone and tablet charging Handsfree MWI XML support Signaling protocol 802.264 AVC. privacy shutter Advanced Gig features Ethernet. H. 80-deg FoV. 80-deg FoV. daisychain configuration Gig Ethernet. USB smartphone and tablet charging Intelligent Proximity (Bluetooth hands-free pairing with smartphone).

1.5(1) and later 8. 10.2 and later HCS: 8.6.0 and later Bus. 9.1(3) and later D .2.2.6. 9.0 and later CUCM: 8. 8.6. 9.6. 8.1 (nonsecured mode).1(5) and later later 8831 8841 8851 8861 8845 8865 8.0 and later 9 Bus.2. 10. 24-bit color 5-inch 640x480 TFT.2.1 (nonsecured mode). wideband audio.5(1) and later 8.Appendix D: Memory Table Answer Key Feature/ Function 8811 CUCM version 8.2. 10. Edition: 8.1.1.0 and later HCS: 8.5(1) and 7.5(1) and later CUCM: 8. 24-bit color Speakerphone Yes Yes Line keys 4 5 Programmable soft keys 4 4 Fixed feature keys 13 12 Advanced features Integrated camera.5. XML/MIDlet support Hands-free Yes Yes MWI Yes Yes XML support Yes Yes Signaling protocol SCCP or SIP SIP 802.5.1(5) and later 7.3af Yes Yes PoE class Class 2 Class 4 CUCM version 7.1.2.2. 10. 9.6.2.6. Edition: 8.2 and later Table 5-8 Cisco 8900 Series IP Phone Features Feature/Function 8945 8961 Integrated switch 10/100/1000 10/100/1000 Display 5-inch 640x480 TFT. Bluetooth for headset connection Gigabit Ethernet.

1/3-inch 2.5-inch LCD with LED backlight. 45-to 65-degree horizontal / 40. Bluetooth for headset.263+ H. WiFi Hands-free Yes Yes MWI Yes Yes XML support Yes Yes Signaling protocol SIP SIP 802.1(3)su1 and later 7.264 video. 5-ms response Speakerphone Yes Yes Camera PrecisionHD. 24-bit color 5.10 CCNA Collaboration CIVND 210-065 Official Cert Guide Table 5-9 Cisco 9900 Series IP Phone Features Feature/Function 9951 9971 Integrated switch 10/100/1000 10/100/1000 Display 5-inch 640x480 TFT.264 .264 H. 50-degree horizontal / 29-degree vertical field of view PrecisionHD.6-inch 640x480 TFT. 5-ms response 24-inch LCD with LED backlight. document camera mode.263 H. 160-degree viewing angle. 1/3-inch 2.263 H.261 H.264 video. document camera mode. privacy shutter. KEM support H.3af Yes Yes PoE class Class 4 Class 4 CUCM version 7. 24-bit color Speakerphone Yes Yes Line/session keys 10 12 Programmable soft keys 4 4 Fixed feature keys 12 12 Advanced features H.1(3)su1 and later Table 5-10 Cisco EX Series Endpoint Features Feature/Function EX60 EX90 Integrated switch 10/100/1000 10/100/1000 Display 21. optical motorized zoom.1 mp. 1920x1200. KEM support.263+ H. 1920x1080.1 mp. Bluetooth for headset.261 H. privacy shutter. USB for headset. USB for headset.to 27-degree vertical field of view Video standards H. 170-degree viewing angle.

0 or TE6.49W Low-power devices 3 Up to 15.44–12. privacy shutter.323 TelePresence software version TC4.323 VCS: SIP/H.95–25.84–6.4-degree horizontal field of view Video standards SIP only H.50W High-power devices .0 TC3.264 AVC Resolution WSVGA 1024x600 Signaling protocol SIP CUCM version 7.44–3.49–12.4W 6. backlit WSVGA capacitive touchscreen LCD with 1024x600-pixel resolution Speakerphone Yes Camera 1080p.84W Very low-power devices 2 Up to 7W 3. 75-degree vertical / 67.3at) 12.6(2) and later Table 5-11 11 Cisco DX650 Features Feature/Function DX650 Integrated switch 10/100/1000 Display 7-inch diagonal.6(2) and later 8.Appendix D: Memory Table Answer Key Feature/Function EX60 EX90 Resolution 1920x1080 (16:9) 1920x1200 (16:10) Signaling protocol CUCM: SIP CUCM: SIP VCS: SIP/H.95W Mid-power devices 4 Up to 30W (802.1(5) and later D Chapter 6 Table 6-3 PoE Classes and Power Levels Class Wattage at PSE Wattage at PD Description 0 Up to 15.4W 0.1 or TE6.0 CUCM version 8.94W Default classification 1 Up to 4W 0.

com Internal CUCM FQDN _ cuplogin.12 CCNA Collaboration CIVND 210-065 Official Cert Guide Table 6-4 Cisco Jabber Deployment Modes Mode IM Presence Telephony Video IM only Yes Yes No No Phone No No Yes Yes Full UC Yes Yes Yes Yes Table 6-5 Cisco Jabber DNS SRV Records DNS SRV Record DNS Resolves To _cisco-uds.domain.domain._tcp._tcp.com Internal IM&P server FQDN _collab-edge.com External VCS-E or Expressway-E FQDN Chapter 7 Table 7-2 Endpoint Name CTS 500 CTS Endpoint Capabilities Purpose Personal office system Number of Participants Platform Options Mounting Options 1 1 32-inch monitor Pedestal 1 manual camera Tabletop Wall mount CTS 1100 TX1300 TX9000 Multipurpose room system 2 Multipurpose room system 6 Immersive system 6 to 18 1 65-inch monitor Wall mount 1 manual camera 1 65-inch monitor Wall mount 3 manual cameras in cluster 3 65-inch monitors 1 42-inch monitor Purpose-built room 3 manual cameras in cluster IX5000 Immersive system 6 to 18 3 70-inch monitors 3 auto cameras in cluster Any-room system .domain._tls.

Widescreen Super Video Graphics Array (WSVGA) capacitive touchscreen liquid crystal display (LCD) with 1024x600 pixel resolution Highdefinition video Android 4.1 TI OMAP 4470 1.5 GHz 2 GB RAM DX80 High23-inch backlit. full high definition (FHD) definition capacitive touchscreen video LCD with 1920x1080 pixel resolution Android 4.1 TI OMAP 4470 1. FDH capacitive touchscreen definition LCD with 1920x1080 video pixel resolution Android 4.1 TI OMAP 4470 1.1.1.5 GHz 1 GB RAM DX70 High14-inch backlit.5 GHz 2 GB RAM Table 7-4 Current SX Endpoint Capabilities Endpoint Name Multisite Audio Inputs Audio Outputs Video Inputs Video Outputs SX10 No 1 HDMI 1 4-pin minijack 1 HDMI 1 HDMI 1 minijack mic input 1 HDMI 1 VGA D 1 built-in mic SX20 576p 1+3 2 minijack mic input 1 minijack line in SX80 13 1+4 at 720p30 8 microphones EuroBlock connector 1+3 at 1080p30 4 line-level EuroBlock 3 HDMI in (minijack) 1 minijack line out 1 HDMI 6 line-level EuroBlock connector 3 HDMI 2 HDMI 1 DVI-I 1 DVI-I 2 HDMI 2 HDMI 1 DVI-I 1 BNC connector .1.Appendix D: Memory Table Answer Key Table 7-3 Endpoint Name DX Series Endpoint Capabilities Display Front Camera Operating System Processor Storage DX650 7-inch backlit.

5 inch No 1 (PC) None 1920x1080 EX90 24 inch 1920x1200 0 (second source) 1080p 1+3 1 (PC) 1 (second source) Integrated Audio 1 integrated microphone 2 integrated front speakers Dual display 1 integrated option.14 CCNA Collaboration CIVND 210-065 Official Cert Guide Table 7-5 Current C Series Endpoint Capabilities Endpoint Name Multisite Audio Inputs Audio Outputs Video Inputs Video Outputs C40 576p 1+3 2 XLR 2 RCA/phono 2 HDMI 1 HDMI 2 RCA/phono 1 HDMI 1 DVI-I 1 DVI-I 1 HDMI C60 720p 1+3 1 composite 4 XLR 2 RCA/phono 2 HDMI 1 HDMI 2 RCA/phono 1 HDMI 2 DVI-I 1 DVI-I 1 composite 1 Composite 1 HDMI C90 1080p 1+3 8 XLR 2 XLR 4 HDMI 2 HDMI 4 RCA/phono 4 RCA/phono 4 HD-SDI 2 DVI-I 2 HDMI 2 HDMI 2 DVI-I 1 composite 2 YPbPr 1 S-video 1 composite Table 7-6 Current EX Endpoint Capabilities Endpoint Name Screen Size/ Resolution Multisite DVI and HDMI Inputs HDMI Outputs EX60 21. audio microphone input and 2 integrated front output speakers and subwoofer .

Appendix D: Memory Table Answer Key Table 7-7 Current MX200 and MX 300 Endpoint Capabilities Screen Size / Resolution / Contrast Ratio Endpoint Video Quality MX200 1080p30/720p60 42 inch 1920x1080 2500:1 MX200G2 1080p60/720p60 42 inch 1920x1080 1300:1 MX300 1080p30/720p60 55 inch 1920x1200 5000:1 MX300G2 1080p60/720p60 55 inch 1920x1200 4000:1 Table 7-8 DVI and HDMI Inputs HDMI Outputs Multisite Options 1 (PC) 0 No 1 1+4 at 720p30 0 (second source) 1 (PC) 2 (second source) 1 (PC) 1+3 at 1080p30 0 No 1 1+4 at 720p30 0 (second source) 1 (PC) 2 (second source) 1+3 at 1080p30 Current MX700 and MX800 Endpoint Capabilities Endpoint Name Screen Size/ Resolution Multisite DVI and DVI and HDMI Inputs HDMI Outputs Audio Inputs MX700 2x 55-inch 4+1 at 720p30 3 HDMI 3 HDMI 15 1920x1080 3+1 at 1080p30 1 DVI-I 1 DVI-I 70-inch 4+1 at 720p30 3 HDMI 3 HDMI 1920x1200 3+1 at 1080p30 1 DVI-I 1 DVI-I MX800 15 D 15 .

and they determine which partitions calling devices must search when they attempt to complete a call. The device pool contains only device. you must configure a new security profile for the device type and protocol and apply it to the phone. Yes Device pool Device pools define sets of common characteristics for devices. Yes . Only the security features that the selected device and protocol support display in the Security Profile Settings window. Who the owner of a phone is can be specified under the owner user ID.0 and later. an owner of a phone must be identified. or this setting can be changed to anonymous (public/shared space).and location-related information. No Owner In Cisco Unified CM Version 10. Device security profile To enable security features for a phone. Calling search spaces are an ordered list of route partitions. DNs. route patterns. Calling search space (CSS) Partitions can be seen as a collection of route patterns. Creating and using templates provides a fast way to assign a common button configuration to a large number of phones. you can assign one of these templates to the phones or create a new template. the media and signaling is rerouted through the associated phone. and translation patterns can all belong to specific partitions. No Phone button template Yes When adding phones. Allow control of device from CTI The Computer Telephony Integration (CTI) control service No on the Cisco Unified CM allows a phone to be controlled by the Jabber soft client.16 CCNA Collaboration CIVND 210-065 Official Cert Guide Chapter 9 Table 9-3 Phone Configuration Settings on the Cisco Unified CM Phone Configuration Setting Description Required for Registration (Yes or No) MAC address Unique identifier used by the Cisco Unified CM to identify the device when communication is initiated through the TFTP service. No Phone load name This setting is used to identify a specific firmware version No the TFTP server is to use when a device tries to register. The device pool structure supports the separation of user and location information. Yes Owner user ID This setting identifies who the owner is of this phone. meaning that when Jabber sends or receives a call request.

No Chapter 10 Table 10-2 C90 Audio Calibration Options Connector Section Options Unspecified Default Volume Unspecified Microphone Mute Enabled Unspecified Volume HDMI3 Input Level. SSH access must be enabled for administrators to access the command-line interface (CLI) of DX endpoints. Video Input Source HDMI1 Output Level. Mute on Inactive Video.Appendix D: Memory Table Answer Key Phone Configuration Setting 17 Required for Registration (Yes or No) Description SIP profile Yes SIP profiles change SIP incoming or outgoing messages so that interoperability between incompatible devices can be ensured. Video Input Source Line 1–4 (RCA) Input Channel. Mute on Inactive Video. Secure Shell password Cisco TAC uses secure shell for troubleshooting and debugging. Contact TAC for further assistance. remove. Type. The CLI allows access to important log information and allows administrators to issue certain commands for testing. and troubleshooting DX endpoints. Mute on Inactive Video. configuring. Video Input Source HDMI4 Input Level. Mode D . Equalizer ID and Mode. or modify the SIP Session Description Protocol (SDP). Mode. Secure Shell user Cisco Technical Assistance Center (TAC) uses Secure No Shell for troubleshooting and debugging. Loop Suppression. Level. Video Input Source Microphone 1–8 Input Level. Echo Control De-Reverberation Mode and Noise Reduction. Contact TAC for further assistance. No Web access This setting is specific to the DX series endpoints. Mute on Inactive Video. Mode HDMI3 Output Level. Mode. Equalizer ID and Mode. Mode. No SSH access This setting is specific to the DX series endpoints. Web access must be enabled for administrators to access the web interface of DX endpoints. copy. Mode. SIP profiles can be configured with rules to add. The web interface allows access to important log information.

Threshold 60 fps Disable Disconnected Local Outputs Layout On. Analog RGB. Growing. Calculation. Presentation Large Speaker. Off Ring Tone Sounds and Alerts Ascent. Presentation Selection. Full Screen. Camera ID. Waves. Type (Auto Detect. Triple. Center Left. Dual. Blue Duration CamCtrlPip CallSetup 1–60 Mode CamCtrlPip CallSetup On. Limited DVI 3. Mode. Off (Can only be configured from the remote control or CLI with a serial connection) Default Presentation Source Unspecified 1–5 Main Video Source Unspecified 1–5 Monitors Unspecified Auto Single. Quadruple Self-View Unspecified On. Upper Right. Equal. Mode. Summer Sky. 5 Input RGB Quantization Range. Quality. Off Local Layout Family Layout Auto. Type. Type. Visibility. Single . Sunrise. Presentation Small Speaker. Lower Left Lower Right Wallpaper Unspecified None. Off HDMI1–4 RGB Quantization Range Input Auto. Prominent. Center Right. Analog YPbPr) Source 1–5 Input Connector. Triple Presentation Only. Vibes Ring Volume Sounds and Alerts 0–100 Table 10-3 C90 Video Calibration Options Menu Section Options Allow Web Snapshots Unspecified On. Digital. Upper Center. Level. Delight.18 CCNA Collaboration CIVND 210-065 Official Cert Guide Connector Section Options Line 1–4 (RCA) Output Channel. Overlay. Dual Presentation Only. Mellow. Playful. Ringer. Evolve. Mischief. Custom. Full. Ripples. Off Self-View Position Unspecified Upper Left. Name. Optimal Definition Profile. Reflections. Equalizer ID and Mode Key Tones Mode Sounds and Alerts On.

Cyrillic Composite 5 Output Monitor Role. Off Input Method Cyrillic OSD On. Over-Scan Level. Single Scale to Frame Layout Manual. Off My Contacts Expanded OSD On. Off Output OSD Auto. Resolution. Minimized. Maximized Remote Layout Family Layout Auto. Resolution. Overlay. Off Virtual Keyboard OSD User Selectable. Always On. Off Call Settings Selection OSD On. Full Screen. Presentation Small Speaker.Appendix D: Memory Table Answer Key Menu Section Options Presentation Default View Layout Default. Closed Missed Calls Notification OSD On. RGB Quantization Range. Monitor Role. Location Horizontal Offset. Equal. Off Mode OSD On. Off Login Required OSD On. Always Off Language Selection OSD On. Prominent. Over-Scan Level. Off Encryption Indicator OSD Auto. Off Input Language OSD Latin. Over-Scan Level. Off Menu Startup Mode OSD Home. Resolution. Location Vertical Offset 19 D . 1-4 Today’s Bookings OSD On. Stretch to Fit Scale to Frame Threshold Layout 0–100 Scaling Layout On. Presentation Large Speaker. Location Vertical Offset DVI 2 and 4 Output Monitor Role. Maintain Aspect Ratio. Always On Wallpaper Selection OSD On. Location Horizontal Offset. Location Vertical Offset HDMI 1 and 3 Output CEC Mode. Off Auto Select Presentation Source OSD On. Location Horizontal Offset.

460. Center Left.20 CCNA Collaboration CIVND 210-065 Official Cert Guide Menu Section Options Active Speaker Default PIP Value Position Current. Upper Right. Fourth PIP Position Self-View Default Current.18/. Off. Upper Center. Current.19 Ports Needed Protocol Assent H. Center Right. Third. Center Left. On On Monitor Role Self-View Default First. Lower Left Lower Right Full Screen Mode Self-View Default Current. Center Left. Upper Left. On Mode Self-View Default Current. Upper Left.460. Upper Right. Off. Center Right. Lower Left Lower Right Presentation Default Value Position PIP Current. Upper Left. Upper Right. Center Right.460. Second. Upper Center.245 (TCP port) 2777 RTP (UDP port) 2776 2776 RTCP (UDP port) 2777 2777 Table 11-3 Certificate Types Used in an Expressway Edge Solution Certificate Type Core Edge Comments Public or enterprise certificate authority (CA) certificate chain to sign Expressway Core certificate Y Y Required to establish traversal zone connection Public or enterprise CA certificate chain to sign Expressway Edge certificate Y Y Required to establish traversal zone connection Cisco Unified CM Tomcat certificates or CA chain Y N Only required when Expressway Core configured to use TLS verify mode on Cisco Unified CM discovery Cisco Unified CM CallManager certificates or CA chain Y N Only required when Cisco Unified CM is in mixed mode for end-to-end TLS .18 and H.931 (TCP port) 2776 1720 H. Lower Left.19 RAS (UDP port) 1719 1719 Q. Lower Right Chapter 11 Table 11-2 Assent and H. Upper Center.

Blu-ray) Cisco TelePresence Codec C90 Video Input Ports Video Input 1 Video Input 2 Video Input 3 Video Input 4 Video Input 5 HDMI 1 HDMI 2 HDMI 3 HDMI 4 HDMI 5 HD-SDI 1 HD-SDI 2 HD-SDI 3 HD-SDI 4 Composite 5 YPrPb 1 YPrPb 2 DVI 3 — YC 5 Chapter 13 Table 13-2 Cisco Multipoint Solution Options Cisco Multipoint Platform Call Control Deployment Option Primary Characteristics Cisco TelePresence MCU Cisco Unified CM Hardware video bridge for nonimmersive endpoints Cisco VCS Cisco TelePresence Server Cisco Unified CM Cisco VCS Hardware or software bridge for immersive and nonimmersive endpoints D . DVD.Appendix D: Memory Table Answer Key Certificate Type Core Edge Comments Cisco Unified CM IM and Presence Tomcat certificates or CA chain Y N Only required when Expressway Core configured to use TLS verify mode on IM and Presence discovery Cisco Unified CM CAPF certificate or certificated N Y Only required when remote endpoints authenticate with a locally significant certificate (LSC) 21 Chapter 12 Table 12-2 Audio and Video Components Audio Input Devices Audio Output Devices Video Input Devices Video Output Devices Microphones Speakers (free standing) Cameras TVs Active amplifiers Computers Monitors Mixers Passive amplifiers Document camera Projectors Echo cancellation Speakers (built in to monitor) Video-playback device (MIC level) Microphones (Line level) Table 12-3 (DVR.

and View Modes Family Description View Mode Family 1: Gives prominence to one participant over others Enhanced Continuous Presence Family 2: Displays a single participant Active Speaker Family 3: Displays the four most active participants without seeing them scaled down to a small size if there are many other participants Enhanced Continuous Presence Family 4: Gives equal prominence to up to 20 conference contributors. Families.22 CCNA Collaboration CIVND 210-065 Official Cert Guide Table 13-3 Cisco TelePresence MCU Layouts. and is useful for a “role call” of active participants Continuous Presence Family 5: Gives prominence to two participants Enhanced Continuous Presence in the center of the view while showing smaller panes of other participants above and below Table 13-4 Feature Comparison Chart for TelePresence Servers and TelePresence MCUs Virtual TelePresence Server 310/320 7010 8710 4500 TelePresence TelePresence TelePresence MCU Server Server Server 5300 MSE 8510 MCU Media 2 MCU Autoattendant Yes Yes Yes Cascading Yes Yes Yes Yes Yes Yes WebExenabled TelePresence support Yes Yes Optimized Yes conferencing Yes Yes Yes TIP Yes Yes Yes Yes Chapter 14 Table 14-2 MCU Participant Statistics Information Audio Media Statistics Video Media Statistics Content Media Statistics Control Received Received Received Received Receive Stream Receive Stream Receive Stream RTCP Receive Address Receive Address Receive Address Receive Address Receiver Reports Encryption Encryption Encryption Packet Loss Reported .

Encryption Whether encryption is optional or required for this conference.323 Gatekeeper Whether to register the conference with the numeric ID as the H. Register Numeric ID with SIP registrar Whether to register the conference with the numeric ID with the SIP registrar. Conference Locked Locks a conference. Numeric ID The unique identifier used for dialing in to the conference.323 ID. PIN Enter the unique PIN for the conference. Register Numeric ID with H.Appendix D: Memory Table Answer Key Audio Media Statistics Video Media Statistics Content Media Statistics Control Received Jitter Channel Bit Rate Channel Bit Rate Sender Reports Received Energy Received Bit Rate Received Bit Rate Other Packets Received Received Jitter Received Jitter Packet Errors Delay Applied for Lipsync Packets Received Frame Errors Packets Received Packet Errors Packet Errors Frame Rate Frame Rate Frame Errors 23 Frame Errors Transmit Transmit Transmit Transmit Transmit Stream Transmit Stream Transmit Stream RTCP Transmit Address Transmit Address Transmit Address Transmit Address Packets Sent Encryption Encryption Encryption Packets Sent Channel Bit Rate Channel Bit Rate Transmit bit Rate Transmit bit Rate Packets Sent Packets Sent Frame Rate Frame Rate Temporal / Spatial Temporal / Spatial D Chapter 15 Table 15-2 TelePresence Server Conference Configuration Options Field Field Description Name The name of the conference. .

Enabled. low-frame-rate data such as a presentation formed of a set of slides. Options include Use Default. Content Channel If enabled. Chapter 16 Table 16-2 Ports Used by TMS Service Protocol Port Direction (Relative to TMS) IN Out HTTP TCP 80 x x HTTPS TCP 443 x x Telnet TCP 23 x Telnet Chal. you can select whether to use one table mode automatically when the correct combination of endpoints or endpoint groups is in a conference (3 or 4 one table endpoints plus less than 6 other endpoints or endpoint groups). 21 x SNMP UDP 161 x x SNMP traps UDP 162 x x SMTP TCP 25 LDAP TCP 389 x x TMS Agent TCP 8989 x x Polycom GAB TCP 3361 x Polycom TCP 3601 x Polycom TCP 5001 x TMS Agent Admin TCP 4444 x x x . Options include Disabled. sent potentially to all connected endpoints. 4 Person Mode. Automatic Gain Control Controls the AGC setting for this conference. the content is able to support an additional video stream. This content video is typically high definition. Disabled.24 CCNA Collaboration CIVND 210-065 Official Cert Guide Field Field Description Use One Table Mode When Appropriate If your multiscreen endpoints support the one table feature. TCP 57 x Telnet PLCM TCP 24 x FTP TCP 20. intended for showing content video. Such presentation data can be sourced by an endpoint specifically contributing a separate content video stream.

The data is gathered from direct-managed TelePresence Servers and TelePresence MCUs only. Conference Statistics Resources Tracks conferences per user. type. Events Scheduling Interface Bridging Methods System Ticketing Log Feedback Log Catches errors and other events from systems. D Connection Error System Connection Authentication Failure Boot FTP Audit Low Battery on Remote Control Network Packet Loss Log Packet Loss Conference Statistics reports on network and bandwidth usage. and so on. . Bandwidth Usage Network History Return on Investment Return on Investment Global Return on Investment Local Return on Investment and C02 Savings calculate return on investment and environmental savings for your video equipment. MCUs Content server Gateway Gatekeeper and VCS User CDR Billing Code Statistics Conferences Shows which billing codes are applied to conferences. All Endpoints and MCUs Endpoints Tracks the frequency and duration of calls in your TelePresence deployment.Appendix D: Memory Table Answer Key Table 16-3 Main Menu Option Reports Available on Cisco TMS Submenu Options Bridge Utilization Call Detail Records 25 Purpose The Bridge Utilization page contains reporting information on how much Cisco TMS-managed bridges are being used.

file transfer.26 CCNA Collaboration CIVND 210-065 Official Cert Guide Main Menu Option Submenu Options Purpose C02 Savings Return on Investment and C02 Savings calculate return on investment and environmental savings for your video equipment. HD video at 720p30. emoticons. and support for up to 3000 participants WebEx Support Center Full technical support with a quicker fault-resolution time using all the features of WebEx Meeting Center Table 17-3 Cisco WebEx Meeting Center Features with Descriptions Feature Description TCP communication Uses port 80 over HTTP and port 443 over HTTPS. Participant capacity Up to 500 participants can join a fully licensed WebEx Meeting Center session.264 video codec for high-quality 720p30 HD video at low bandwidth rates. HD video Uses the H. and an attentiveness tool WebEx Event Center All the features of WebEx Meeting Center plus a scheduling and follow-up tool. content sharing. Reporting Template Any search can be stored and reused as a template. polling. another participant can take control of the desktop in a secure fashion after permissions have been granted. share an application. Chapter 17 Table 17-2 Cisco WebEx Products and Features Cisco WebEx Product Cisco WebEx Feature WebEx Meeting Center Audio. and instant messaging through the WebEx cloud WebEx Training Center All the features of WebEx Meeting Center plus breakout sessions. remote desktop control WebEx Connect IM A client-based application running on a PC that offers audio. Remote desktop control Once participants share their desktops. . Content sharing Anyone in the meeting who holds the “WebEx ball” can share a file. or share your desktop through WebEx. content sharing. HD video at 720p30.

the recording can be streamed for playback. File transfer Files and applications can be transferred to all participants within a WebEx session for download. 27 D . After the meeting has ended. or downloaded and played back on-demand.Appendix D: Memory Table Answer Key Feature Description Recording Meetings can be recorded over WebEx.

Introduction to Cisco Video Communications 1 . Describing Cisco Video Surveillance 3. Cisco Digital Media and Content Delivery Complete memory tables in Appendix C for this chapter Practice Test Take practice test in study mode using Exam Bank 1 questions for Chapter 2 in practice test software 3. Cisco Digital Media and Content Delivery 2. Describing Cisco Video Surveillance Complete memory tables in Appendix C for this chapter Practice Test Take practice test in study mode using Exam Bank 1 questions for Chapter 3 in practice test software Goal Date Task First Date Completed Second Date Completed (Optional) Notes . Cisco Digital Media and Content Delivery 2.Introduction to Cisco Video Communications Practice Test 2. Describing Cisco Video Surveillance Read Foundation Topics Review Key Topics Define Key Terms 3.Appendix E Study Planner Element Introduction 1. Describing Cisco Video Surveillance 3.Introduction to Cisco Video Communications 1 . Cisco Digital Media and Content Delivery Practice Test Reading Labs and Exercises Video Task Read Introduction Read Foundation Topics Review Key Topics Define Key Terms Take practice test in study mode using Exam Bank 1 questions for Chapter 1 in practice test software Read Foundation Topics Review Key Topics Define Key Terms 2.

Describing Cisco TelePresence Define Key Terms Endpoint Characteristics Complete memory tables 7. Describing Cisco TelePresence in Appendix C for this Endpoint Characteristics chapter . Cisco IP Phones. and Jabber Overview 5. Desk Review Key Topics Endpoints. Cisco Collaboration Overview chapter Practice Test Take practice test in study mode using Exam Bank 1 questions for Chapter 4 in practice test software 5. Describing Cisco TelePresence Review Key Topics Endpoint Characteristics 7. Configuring Cisco Unified IP Phones and Cisco Jabber Take practice test in study mode using Exam Bank 1 questions for Chapter 5 in practice test software Read Foundation Topics Review Key Topics Define Key Terms 6. Desk in Appendix C for this Endpoints. Cisco IP Phones. Desk Read Foundation Topics Endpoints. Cisco IP Phones. Desk Define Key Terms Endpoints. and Jabber Overview Complete memory tables 5. Cisco Collaboration Overview Define Key Terms Complete memory tables in Appendix C for this 4. Configuring Cisco Unified IP Phones and Cisco Jabber 6. and Jabber Overview chapter Practice Test 6. Configuring Cisco Unified IP Phones and Cisco Jabber 6.4. Cisco Collaboration Overview Review Key Topics 4. Cisco IP Phones. and Jabber Overview 5. Cisco Collaboration Overview Read Foundation Topics 4. Configuring Cisco Unified IP Phones and Cisco Jabber Complete memory tables in Appendix C for this chapter Practice Test Take practice test in study mode using Exam Bank 1 questions for Chapter 6 in practice test software 7. Describing Cisco TelePresence Endpoint Characteristics 7.

Configuring Cisco TelePresence TC Software-Based Endpoints 10. Configuring Cisco TelePresence CTS SoftwareBased Endpoints 8. Configuring Cisco TelePresence CTS SoftwareBased Endpoints Practice Test 9. Cisco Legacy Edge Architecture Read Foundation Topics Review Key Topics Define Key Terms Complete memory tables in Appendix C for this chapter Take practice test in study mode using Exam Bank 1 questions for Chapter 10 in practice test software Read Foundation Topics Review Key Topics Define Key Terms .Practice Test 8. Configuring Cisco TelePresence CTS SoftwareBased Endpoints 8. Configuring Cisco TelePresence TC Software-Based Endpoints 10. Configuring Cisco TelePresence TC Software-Based Endpoints 10. Configuring Cisco TelePresence TC Software-Based Endpoints Practice Test 11. Configuring Cisco DX Series Endpoints 9. Configuring Cisco DX Series Endpoints 9. Configuring Cisco DX Series Endpoints Complete memory tables in Appendix C for this chapter Practice Test Take practice test in study mode using Exam Bank 1 questions for Chapter 9 in practice test software 10. Cisco Legacy Edge Architecture 11. Configuring Cisco DX Series Endpoints Take practice test in study mode using Exam Bank 1 questions for Chapter 7 in practice test software Read Foundation Topics Review Key Topics Define Key Terms Take practice test in study mode using Exam Bank 1 questions for Chapter 8 in practice test software Read Foundation Topics Review Key Topics Define Key Terms 9. Cisco Legacy Edge Architecture 11.

Cisco TelePresence Server . Cisco Legacy Edge Architecture Complete memory tables in Appendix C for this chapter Practice Test Take practice test in study mode using Exam Bank 1 questions for Chapter 11 in practice test software 12. Cisco TelePresence Server Read Foundation Topics 15. Cisco Multipoint Solution Define Key Terms Complete memory tables in Appendix C for this chapter 13. Operating and Troubleshooting Cisco TelePresence Endpoints 12. Cisco TelePresence Server Review Key Topics 15. Cisco TelePresence Server Define Key Terms Complete memory tables in Appendix C for this chapter 15.11. Cisco TelePresence MCUs Read Foundation Topics 14. Operating and Troubleshooting Cisco TelePresence Endpoints Read Foundation Topics Review Key Topics Define Key Terms Complete memory tables in Appendix C for this chapter Practice Test Take practice test in study mode using Exam Bank 1 questions for Chapter 12 in practice test software 13. Cisco Multipoint Solution Read Foundation Topics 13. Cisco Multipoint Solution Review Key Topics 13. Cisco Multipoint Solution Practice Test Take practice test in study mode using Exam Bank 1 questions for Chapter 13 in practice test software 14. Cisco TelePresence MCUs Define Key Terms Complete memory tables in Appendix C for this chapter 14. Cisco TelePresence MCUs Practice Test Take practice test in study mode using Exam Bank 1 questions for Chapter 14 in practice test software 15. Operating and Troubleshooting Cisco TelePresence Endpoints 12. Operating and Troubleshooting Cisco TelePresence Endpoints 12. Cisco TelePresence MCUs Review Key Topics 14.

Final Preparation 18.Practice Test 16. Cisco TelePresence Management Suite (TMS) 16. Final Preparation Take practice test in study mode using Exam Bank 1 questions for Chapter 17 in practice test software Read Chapter Take practice test in study mode for all Book Questions in practice test software Review all Key Topics in all chapters 18. Cisco WebEx Solutions Read Foundation Topics 17. Cisco WebEx Solutions Practice Test 18. Cisco WebEx Solutions Define Key Terms Complete memory tables in Appendix C for this chapter 17. Final Preparation Take practice test in practice exam mode using Exam Bank #1 questions for all chapters 18. Final Preparation 18. Cisco TelePresence Management Suite (TMS) Complete memory tables in Appendix C for this chapter Practice Test Take practice test in study mode using Exam Bank 1 questions for Chapter 16 in practice test software 17. Cisco WebEx Solutions Review Key Topics 17. Cisco TelePresence Management Suite (TMS) 16. Final Preparation Complete all memory tables from Appendix C 18. Cisco TelePresence Management Suite (TMS) Take practice test in study mode using Exam Bank 1 questions for Chapter 15 in practice test software Read Foundation Topics Review Key Topics Define Key Terms 16. Final Preparation Take practice test in practice exam mode using Exam Bank #2 questions for all chapters .

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